InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen

Technical Success Manager - Cisco products, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level? Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services. As the Cisco Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required. You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco's head office. Key Skills: Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services Great knowledge of Cisco360 Be highly self-motivated and goal-orientated Confidence to work in a customer-facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities: Customer relationship management/rapport building Become a trusted advisor to customers and the glue between customers/internal teams Strong understanding of Cisco technologies and the elements of an End-to-End service. Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added. Experience in Senior-level IT Management and leadership within a Cisco environment Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments. Strong customer-facing experience. Pipeline management - tracking customer projects, progress reports, and feedback Identifying and passing on expansion opportunities to Specialists and Account Managers Involvement and contribution towards shared inbox activities and any other shared team initiatives Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus

Azure Presales Architect - £80,000 - 90,000 + car allowance + bonus Azure Presales Solutions Architect/Solutions Consultant Southern UK - WFH Client Travel Top-level fast-growing IT Solution Provider *MUST Have previous experience in Presales at a UK Cloud & IT Infrastructure focused Solution Provider/MSP* *Do not apply if you don't have this experience* Out and Out Presales role (no hands-on) Azure focus, Azure Evangelist Customer Engagement, Client Adoption Solution Design, HLD, POC's Great opportunity in an exceptional, large but growing business Requirements: Strong grasp of Cloud transformations, Microsoft Azure architecture principles and cost-benefit analysis for IT operational design Broad knowledge of Business Operations and IT Functions beyond pure technology Familiarity with Sales Cycles Experience with IT Managed Services Strong understanding of Microsoft Azure technologies (eg Governance, Compute, Networking, Security, Data, DevOps) Advanced knowledge of at least one of the following: Containers/AKS, Data, AI, AVD Microsoft Azure expert level or equivalent qualifications Familiarity with Hybrid (Azure Local) or Infrastructure as code would be beneficial Can demonstrate strategic thinking and planning in bringing new services to market Is experienced in presales work in Cloud technologies as above Is accomplished in writing bid responses and conveying technical outputs into business benefits Flexibility to travel throughout the UK when needed If you're an Azure Presales Architect or a Pre and Post Sales Consultant looking to drop the hands-on in the UK Solution Provider channel, then this is one we should talk about for you. Please hit the button to Apply and/email (see below) or call Tim Davey at InfraView for further info. Azure Presales Architect - £80,000 - 90,000 + car allowance + bonus Azure Presales Solutions Architect/Solutions Consultant

Cisco Network Design & Implementation Engineer - Cisco Lan Enterprise - Cisco, Wifi, Juniper and/or Aruba Certs - £60K - £70K - North West - Remote & office Do you want to work for a leading Network Security Solutions Provider? Do you want to be part of a close-knit team with endless progression? Are you a ready-made Design & Implementation Consultant? Are you a Support & Project Implementation Engineer that wants to step up into Design & Implementation? You will be joining a leading Networking Security Solutions Provider as a Snr Network Design & Implementation Engineer. Design, implement and support network infrastructure including edge and Cisco core Switches & Routers, and enterprise wireless solutions. Plan, design and implement networking architecture projects, working on multiple customer projects across Cisco Lan & Wireless Enterprise technologies, including Juniper & Aruba. Skills & duties: Cisco Lan Enterprise - essential Cisco, Juniper and/or Aruba Certs Solid Design and implementation around Cisco Lan enterprise networking Strong Lan Networking background Low Level Design & implementation Plan, Design, and Implement networking and wireless projects to external customers as part of the Professional Services team. Installation, audits, presentation of reports, fault investigation and rectification; liaison and problem solving Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation. This business operates out of two sites within the North West and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. Please hit the button to Apply and/or call Tim Cazemage at InfraView for further info. Cisco Network Engineer - Cisco Lan Enterprise - CCNP - Juniper, Aruba - £60,000 - £70,000 - Homebased, office, hybrid - North West

About the Role We're looking for a hands-on and proactive Service Desk Team Leader to support the day-to-day running of our Service Desk. Working for a super fast-paced MSP with HUGE growth plans! This is a great opportunity for an experienced Service Desk Engineer or Senior Engineer who is ready to take their first step into leadership. You'll still be close to the technical work, while also helping guide, support and coach the wider team. The focus of the role is improving ticket quality, encouraging ownership and ensuring engineers are working in a structured and customer-focused way. You will not be expected to take ownership of all difficult or aged tickets yourself - instead, you'll help the team manage their own workloads more effectively and develop better habits. You'll also act as an escalation point, support incident management and work closely with Engineering and Service Management to improve overall service delivery. Key Responsibilities Support Day-to-Day Service Desk Operations Help ensure the Service Desk runs smoothly on a daily basis. Monitor ticket queues and support prioritisation and progression. Promote consistent and professional customer communication. Encourage strong ownership and accountability across the team. Improve Ticket Quality and Hygiene Review ticket queues to ensure updates, notes and actions are accurate. Support engineers in maintaining good ticket discipline. Help reduce ticket stagnation and improve overall queue health. Encourage consistent use of correct priorities, categories and statuses. Support Aged Ticket Reduction Review aged tickets and help identify blockers or lack of progress. Work with engineers to agree next steps and resolution plans. Encourage engineers to own their tickets through to completion. Highlight recurring issues affecting ticket progression. Escalation Point for the Team Support engineers with complex or high-priority tickets. Help ensure escalations into Engineering are clear and well documented. Provide guidance on prioritisation and troubleshooting approach. Support major incidents where required. Work Closely with Engineering Help ensure smooth and effective ticket handovers to Engineering. Improve communication and collaboration between teams. Identify training or knowledge gaps within the Service Desk. Help reduce unnecessary escalations through better first-line resolution. Coaching and Team Support Provide day-to-day guidance and support to Service Desk engineers. Help develop confidence, structure and professionalism within the team. Encourage good practice in customer communication and ownership. Support a positive, team-focused working environment. Service Quality Support Monitor SLA performance, queues and ticket trends. Help identify risks and service issues early. Support improvements in response times and ticket resolution. Provide feedback to management on service performance. About You You'll ideally have: Experience in a Service Desk or IT Support environment (MSP experience desirable). Experience as a Senior Engineer or informal team lead. Strong understanding of ticket management and customer service. Good knowledge of ITIL principles (or willingness to learn). Strong communication and organisational skills. A calm, practical and supportive approach. Confidence to guide others and improve standards. A strong customer-first mindset. Why Join Us? Opportunity to step into a leadership role. Supportive and collaborative team culture. Exposure to a wide range of technologies. Real opportunity to shape service quality and team standards. Salary £32,000 - £38,000 + benefits If you're a Senior Service Desk Engineer looking to step into your first leadership role, we'd love to hear from you.

Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000