3rd Line Support Engineer Princes Risborough, Buckinghamshire £32,000 - £40,000 per annum An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment. The Role Reporting to the Service Desk Manager, you'll act as the main technical escalation point for 1st and 2nd line engineers, as well as taking the lead on IT projects and complex technical issues. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills. Additional Information Full-time, permanent position. Hybrid working available - typically two days per week in the Princes Risborough office. Some travel to client sites required; a full UK driving licence and own vehicle are essential. Appointment subject to an enhanced DBS check. Benefits Salary between £32,000 - £40,000, depending on experience. Pension scheme. Electric/hybrid car leasing scheme. Cycle-to-work and eye care voucher schemes. Mental health and wellbeing support programmes. Flexible working options available.
Oct 31, 2025
Full time
3rd Line Support Engineer Princes Risborough, Buckinghamshire £32,000 - £40,000 per annum An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment. The Role Reporting to the Service Desk Manager, you'll act as the main technical escalation point for 1st and 2nd line engineers, as well as taking the lead on IT projects and complex technical issues. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills. Additional Information Full-time, permanent position. Hybrid working available - typically two days per week in the Princes Risborough office. Some travel to client sites required; a full UK driving licence and own vehicle are essential. Appointment subject to an enhanced DBS check. Benefits Salary between £32,000 - £40,000, depending on experience. Pension scheme. Electric/hybrid car leasing scheme. Cycle-to-work and eye care voucher schemes. Mental health and wellbeing support programmes. Flexible working options available.
Onsite Engineer (2nd Line) Up to £35K We're looking for a skilled and customer-focused Onsite Engineer to join an education trust around Surrey. This role would suit someone with experience supporting IT either within a school environment or through an educational MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. As the onsite IT lead, you'll be responsible for keeping day-to-day systems running smoothly while also helping the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade hardware and software across the school network Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications Work proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good understanding of common user applications and networked systems Confident troubleshooting skills with the ability to work independently under pressure Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap!
Oct 30, 2025
Full time
Onsite Engineer (2nd Line) Up to £35K We're looking for a skilled and customer-focused Onsite Engineer to join an education trust around Surrey. This role would suit someone with experience supporting IT either within a school environment or through an educational MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. As the onsite IT lead, you'll be responsible for keeping day-to-day systems running smoothly while also helping the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade hardware and software across the school network Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications Work proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good understanding of common user applications and networked systems Confident troubleshooting skills with the ability to work independently under pressure Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap!