GRS - Global Recruitment Solutions

Air Freight Coordinator North London (Hybrid Working Available) Hybrid - Office Based Tuesday to Thursday Monday - Friday 9:00am - 5:30pm About the Opportunity We're supporting a growing freight forwarding and supply chain business with the appointment of an Air Freight Coordinator to join their operations team. The business has built a strong reputation for delivering high service standards across international freight movements and believes operational excellence is key to long-term customer success. This role will focus on managing air freight shipments end-to-end, ensuring customers receive a proactive, efficient, and solutions-focused service throughout the shipment lifecycle. Key Responsibilities • Managing day-to-day air freight export operations across international trade lanes• Building strong relationships with customers, overseas partners, airlines, and suppliers• Arranging collections and deliveries to ensure shipments move on time and in accordance with customer requirements• Preparing and checking shipping and customs documentation• Coordinating with customs brokers to support smooth import and export clearances• Providing quotations and operational support to customers and partners• Monitoring shipment progress and resolving delays or service issues proactively• Maintaining accurate records and updating internal systems (CargoWise experience advantageous) Ideal Background Essential: • Minimum 4 years' experience within a UK freight forwarding environment• Strong understanding of air freight operations and airline routing knowledge• Import and export customs knowledge• Strong organisational and communication skills• Comfortable managing multiple shipments and working to deadlines• Good systems knowledge and confidence learning new platforms Desirable: • CargoWise experience• Exposure to international export trade lanes What's on Offer • Hybrid working arrangement (office Tuesday - Thursday)• Annual company bonus scheme• Training support and development opportunities• Potential support towards Dangerous Goods certification• Friendly, collaborative environment with a strong operations culture

Customer Service Operator Newark, Nottinghamshire Hybrid Working Available £28,000 - £33,000 DOE Monday - Friday 8:30am - 5:15pm We are currently recruiting for a Customer Service Operator role on behalf of a growing freight forwarding business that is establishing a new office in Newark. This is an excellent opportunity for someone with freight forwarding operational experience who is looking to grow with a business long term and progress into a more senior commercial or account management position over time. The business is currently in an exciting growth phase, with a newly established office and ambitious plans for expansion. The successful candidate will join a close-knit team and play a key role in supporting daily operations while helping shape the future of the office as it develops. Key Responsibilities • Supporting day-to-day freight forwarding operations• Loading and managing operational jobs within the system• Completing customs entries and related documentation• Liaising with hauliers, suppliers, and customers• Building and maintaining strong supplier relationships• Providing excellent customer service and operational support• Assisting with the onboarding and mentoring of future team members and apprentices The Ideal Candidate • Experience within freight forwarding operations• Customs entry knowledge would be highly advantageous• Strong organisational and communication skills• Confident speaking with customers, suppliers, and hauliers• Ambitious and eager to progress into a more commercial/account management focused role over time• Able to work independently within a growing office environment What's on Offer • £28,000 - £33,000 DOE• Hybrid working available• Genuine progression opportunities into Sales/Account Management• Future company car/allowance and commission structure upon progression• Opportunity to grow with the business and take on increasing responsibility For more information or a confidential discussion, please apply today.

Export Operator West Thurrock / Essex Ocean Freight Exports Up to £35,000 DOE Monday - Friday 8:30am - 4:30pm We are currently recruiting for an Export Operator to join a growing freight forwarding business in Essex, supporting the full ocean export process end-to-end. This is an excellent opportunity for someone with Ocean Export experience looking to join a close-knit team with a strong culture, long-term stability, and future development opportunities. The role is initially focused on 100% Ocean Exports , with future cross-training into imports, providing exposure across road and air freight operations longer term. Key Responsibilities • Managing Ocean Export shipments from booking through to completion• Handling bookings and coordinating export operations• Completing customs entries and associated documentation• Liaising with customers, suppliers, hauliers, and internal teams• Supporting end-to-end shipment management• Working closely with transport and operational teams• Supporting vehicle / RORO movements where required Ideal Background Essential: • Ocean Export operations experience• Bookings experience• End-to-end export knowledge• Customs experience / exposure• Ability to manage shipments independently Desirable: • RORO experience would be highly advantageous The business handles a significant volume of trucks, lorries, and vehicle movements into Africa, therefore RORO exposure would be very relevant. What's on Offer • Salary up to £35,000 DOE• Standard pension contribution• 20 days holiday + bank holidays• Performance-related Christmas bonus• Work phone provided• Flexible approach to working from home when needed• Exposure to imports, road & air freight in the future• Strong long-term development opportunities About the Team You'll be joining a friendly, close-knit office environment with a younger team and positive culture. The business offers a supportive environment and would suit someone outgoing who enjoys working collaboratively within a growing operation. Additional Requirements A driving licence is essential due to office location and occasional operational requirements. Immediate requirement due to business changes and team growth. Interested? Apply today for a confidential discussion.

The Company Our client is an established, independent freight forwarder based in the North West of England. Operating across a broad range of freight disciplines, including sea freight, air freight, road freight, and customs clearance, they handle general cargo on a worldwide basis, with a strong focus on UK to US export lanes. The business has grown steadily over recent years and prides itself on a close-knit, experienced team that delivers a high standard of service to its customers. The Role The successful candidate will join the sea freight export team and take ownership of shipments from enquiry through to completion. Working within a collaborative operational environment, they will be responsible for managing the full export cycle, ensuring shipments are handled efficiently, accurately, and in line with customer expectations. The role requires someone who is comfortable working with a degree of autonomy and who can be trusted to manage their own workload. The expectation is that the successful candidate will be fully operational on an independent basis within six months of joining. Ocean Export Key Responsibilities The Sea Freight Export Operative will be expected to: •Handle end-to-end sea freight export shipments on a worldwide basis, with a particular focus on UK to US lanes. •Prepare and issue quotations to customers, securing bookings in a competitive and timely manner. •Manage the booking process with carriers and shipping lines, ensuring all operational requirements are met. •Oversee shipments through to completion, including the preparation of relevant export documentation and customs entries. •Liaise with customers, suppliers, and overseas agents to ensure smooth and accurate cargo movement. •Maintain accurate records within the company's internal freight management system. The Ideal Candidate The company is looking for a motivated and experienced freight professional who is eager to grow within a stable and supportive business. Requirement Detail Experience Previous hands-on experience in sea freight export operations is essential Knowledge Strong understanding of the end-to-end export process, including documentation and customs Systems Comfortable learning and working within a bespoke freight management system Attitude Proactive, forward-thinking, and looking to build a long-term career in freight The company is not in a position to offer full apprentice-style training, so a solid operational foundation in sea freight export is a prerequisite. That said, full support will be provided to help the right candidate settle in and develop within the business.

We're looking for a Head of Client Systems to lead the development and optimisation of freight management and client-facing IT systems across the UK & Ireland. This is a client-facing leadership role where you'll drive system adoption, oversee key digital transformation initiatives, and ensure technology directly supports business growth and customer success. What you'll be doing: Act as the primary point of contact for client stakeholders on freight management systems, translating requirements into actionable system improvements. Lead multiple concurrent projects - from requirements gathering to delivery - ensuring they meet client needs and business KPIs. Drive client adoption and utilisation of core platforms through supply chain reviews, training, and value-led engagement. Oversee integrations, reporting enhancements, and process improvements to deliver actionable insights. Collaborate with UK and global teams to ensure seamless delivery and continuous improvement of IT systems. Manage budgets, vendor relationships, and system ROI while supporting business development with pre-sales expertise. What we're looking for: Strong background in global freight forwarding, logistics, or supply chain operations . Advanced proficiency with CargoWise (workflow automation, configuration, data integration, reporting). Proven track record in project management, digital transformation, and system adoption initiatives . Strong communication and stakeholder management skills, with experience working across regions and cultures. Commercial awareness with the ability to align IT systems to wider business strategy. A proactive leader, confident in managing teams, projects, and client relationships. Why apply? This is a high-impact role at the intersection of technology and operations. You'll play a key part in shaping how clients and internal teams engage with systems, ensuring efficiency, scalability, and value creation across the business.