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Specialist Architect - Salesforce Marketing Cloud The Open University Location: Milton Keynes / Hybrid (around 1 day per week on campus) Salary: £47,389 - £56,535 plus a market supplement of £5,653.50 (until September 2027) Contract: Permanent, full-time Overview This role is responsible for the strategic design and oversight of Salesforce Marketing Cloud architecture across The Open University. It involves shaping standards, ensuring scalability and security, and guiding the delivery of effective, data-driven marketing technology solutions.The position sits within the Digital Services function and contributes to enterprise-wide architectural governance and strategy. Key Responsibilities Lead the architecture and direction of Salesforce Marketing Cloud platforms and capabilities. Define and maintain technical standards, frameworks, and reference architectures. Provide technical leadership and mentoring to engineering and delivery teams. Monitor and support platform performance, reliability and operational integrity. Develop and promote DevOps and CI/CD practices for efficient and secure deployments. Collaborate with senior stakeholders to support solution planning and architectural decision-making. Candidate Profile Essential Experience & Skills Strong experience as a Salesforce Marketing Cloud architect and/or administrator. Demonstrated ability to design and deliver scalable architecture solutions aligned to business priorities. Understanding of SaaS solutions within a complex enterprise landscape. Familiarity with DevOps methods and automated deployment pipelines. Clear, confident communication skills with the ability to influence and engage stakeholders. Logical, structured approach to technical problem solving and documentation. Desirable Experience Previous leadership or mentoring responsibilities. Experience working across geographically distributed delivery teams. Working Environment The Open University offers hybrid working, a collaborative and supportive culture, and flexibility in working patterns where appropriate. The role requires regular presence on campus in Milton Keynes, typically one day per week.

Lead Engineer - Salesforce Marketing Automation The Open University Location: Milton Keynes / Hybrid (on-site 1 day per week) Salary: £47,389 - £56,535 plus a market supplement (to July 2027) Contract: Permanent, 37 hours per week Role Overview This Lead Engineer role will drive the design, delivery and evolution of marketing automation solutions within Salesforce. The position sits at the interface of technology, marketing and data - owning technical leadership, architecture decisions and solution delivery to power personalised engagement and cross-channel orchestration.With a strong engineering mindset, the post holder will support both hands-on development and technical strategy, working closely with senior stakeholders and delivery teams. Key Responsibilities: Lead engineering efforts for marketing automation solutions within Salesforce, ensuring high performance, scalability and reliability. Architect and implement frameworks, automation pipelines and integrations to support multi-channel marketing operations. Promote and demonstrate technical best practices: coding standards, testing, CI/CD pipelines and monitoring. Work with marketing, data and product stakeholders to translate business requirements into technical design and implementation. Oversee data architecture, segmentation and analytics support within marketing automation platforms. Mentor and guide developers, creating a culture of technical excellence and continuous improvement. Manage operational stability, handle escalations and ensure effective incident and problem resolution. Candidate Profile Essential: Proven experience building and managing marketing automation solutions, ideally within Salesforce or similar platforms. Strong software engineering background: solid coding, architecture and integration skills. Experience with data workflows, segmentation, analytics and automation in a marketing context. Understanding of DevOps practices, CI/CD pipelines and engineering excellence frameworks. Excellent communication skills - able to engage technical teams and business stakeholders alike. Analytical, solution-oriented thinker capable of leading complex technical initiatives. Desirable Prior leadership or mentorship of technical teams. Experience in higher education or mission-driven organisations. Familiarity with hybrid working models and global/distributed teams. Working Environment The Open University encourages flexible working, supporting hybrid arrangements and a culture of collaboration and professional development. The role will involve a mix of remote work and time at the Milton Keynes site.