The Fitzrovia Partnership
Job Overview The Social Value and Community Manager will develop, drive and deliver a strategic programme of social value, community partnership and sustainability initiatives for The Fitzrovia Partnership (a Business Improvement District). This is a newly created role to join the TFP team and provides an exciting platform to develop a fully-functional programme in response to growing demand from our member businesses and partners, building upon nascent foundations and aligned to our wider strategy. It is an opportunity to enhance our reputation with external stakeholders, and directly contribute to our commercial success. Key Duties and Responsibilities Develop and execute TFP s Social Value Strategy, aligned with the wider mission of the organisation and our strategic objectives, by setting measurable goals and targets for social value and sustainability performance. Developing social value and sustainability data collection, measurement, and reporting capabilities that demonstrate tangible impact to customers, stakeholders, and the market Championing social value delivery on customer contracts, including designing and managing community partnerships, volunteering programmes, and social value commitments Driving practical sustainability initiatives and practices in collaboration with colleagues. Maturing our community partnerships across the business and building ESG awareness and capability among our member businesses (for example Community Grants programme, corporate volunteering matching). Collaborate with cross-functional teams within TFP to integrate social value and sustainability principles into the our daily operations and decision-making processes. Lead efforts to help our member businesses and partners to reduce environmental impact and improve social responsibility. Creation of a Fitzrovia Community Investment Fund. Monitor and evaluate ESG and sustainability performance against industry standards and benchmarks. Stay up-to-date with social value and sustainability trends, regulations, and best practices to achieve continuous improvement. • Design and manage services that are efficient, evidence based, and reflect best practice. • Apply high quality service design and project management to all operational programmes. • Encourage creativity, innovation and learning from other districts and sectors. • Build effective working relationships with councils, partners and member businesses to build a good understanding of their requirements and ESG objectives, and maintain regular contact with member businesses. • Ensure consistent and accurate use of the business CRM. Person Specification Skills, Knowledge and Experience A formal qualification in a related field (i.e Social Value, ESG, sustainability) or equivalent work experience. Previous first-hand experience in the innovation, design and delivery of ESG and sustainability leading edge initiatives. Proven expertise of ESG and sustainability principles and their application to operational services. Proven evidence of delivery of projects and initiatives we are looking for those who create the ideas and concepts and who can then deliver on them! Strong experience of partnership relationship management. Strong project management skills, with experience delivering multiple workstreams to fixed timelines and budgets. Experience working with local authorities, statutory agencies, and private sector partners desirable. Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems. Strong written and verbal communication skills, including report writing and briefing senior stakeholders. Understanding of local government structures and how different city stakeholders operate and interact. Personal Attributes Delivery-focused and accountable, with a strong sense of ownership for outcomes. Creative mindset, willing to challenge and try new ventures. Collaborative and approachable, able to work effectively across teams and organisations. Personable, and able to build and maintain strong working relationships. Strong alignment with The Fitzrovia Partnership s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation. How to Apply To apply for this role, please send a max 2-page cover letter and CV through to Jenny George. Shortlisted candidates will be invited to interview in mid April. The interview process will include a presentation on a specific task that will be circulated beforehand. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact Jenny.
Job Overview The Social Value and Community Manager will develop, drive and deliver a strategic programme of social value, community partnership and sustainability initiatives for The Fitzrovia Partnership (a Business Improvement District). This is a newly created role to join the TFP team and provides an exciting platform to develop a fully-functional programme in response to growing demand from our member businesses and partners, building upon nascent foundations and aligned to our wider strategy. It is an opportunity to enhance our reputation with external stakeholders, and directly contribute to our commercial success. Key Duties and Responsibilities Develop and execute TFP s Social Value Strategy, aligned with the wider mission of the organisation and our strategic objectives, by setting measurable goals and targets for social value and sustainability performance. Developing social value and sustainability data collection, measurement, and reporting capabilities that demonstrate tangible impact to customers, stakeholders, and the market Championing social value delivery on customer contracts, including designing and managing community partnerships, volunteering programmes, and social value commitments Driving practical sustainability initiatives and practices in collaboration with colleagues. Maturing our community partnerships across the business and building ESG awareness and capability among our member businesses (for example Community Grants programme, corporate volunteering matching). Collaborate with cross-functional teams within TFP to integrate social value and sustainability principles into the our daily operations and decision-making processes. Lead efforts to help our member businesses and partners to reduce environmental impact and improve social responsibility. Creation of a Fitzrovia Community Investment Fund. Monitor and evaluate ESG and sustainability performance against industry standards and benchmarks. Stay up-to-date with social value and sustainability trends, regulations, and best practices to achieve continuous improvement. • Design and manage services that are efficient, evidence based, and reflect best practice. • Apply high quality service design and project management to all operational programmes. • Encourage creativity, innovation and learning from other districts and sectors. • Build effective working relationships with councils, partners and member businesses to build a good understanding of their requirements and ESG objectives, and maintain regular contact with member businesses. • Ensure consistent and accurate use of the business CRM. Person Specification Skills, Knowledge and Experience A formal qualification in a related field (i.e Social Value, ESG, sustainability) or equivalent work experience. Previous first-hand experience in the innovation, design and delivery of ESG and sustainability leading edge initiatives. Proven expertise of ESG and sustainability principles and their application to operational services. Proven evidence of delivery of projects and initiatives we are looking for those who create the ideas and concepts and who can then deliver on them! Strong experience of partnership relationship management. Strong project management skills, with experience delivering multiple workstreams to fixed timelines and budgets. Experience working with local authorities, statutory agencies, and private sector partners desirable. Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems. Strong written and verbal communication skills, including report writing and briefing senior stakeholders. Understanding of local government structures and how different city stakeholders operate and interact. Personal Attributes Delivery-focused and accountable, with a strong sense of ownership for outcomes. Creative mindset, willing to challenge and try new ventures. Collaborative and approachable, able to work effectively across teams and organisations. Personable, and able to build and maintain strong working relationships. Strong alignment with The Fitzrovia Partnership s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation. How to Apply To apply for this role, please send a max 2-page cover letter and CV through to Jenny George. Shortlisted candidates will be invited to interview in mid April. The interview process will include a presentation on a specific task that will be circulated beforehand. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact Jenny.
The Fitzrovia Partnership
Job Purpose The Head of Place Management leads the delivery of The Fitzrovia Partnership s Safe & Clean mission. The role oversees all operational activity, contracts, partnerships, and member-facing services that maintain the district s quality, safety, and appearance. It ensures services are high quality, efficient, and aligned with the Partnership s wider missions of Economic Growth, Sustainability, and Place Shaping. The role focuses on delivering outputs that achieve agreed outcomes, combining operational leadership with innovation, value for money, and sound service design. Working with public and private partners and member businesses, the postholder drives measurable impact, continuous improvement, and effective stewardship of resources. Key Duties and Responsibilities Leadership and Delivery • Lead all direct delivery, commissioned, and partnership activity under the Safe & Clean mission. • Oversee cleaning, maintenance, waste, and safety operations, ensuring coordinated delivery and measurable outcomes. • Manage the Operations Sub Group and all aspects of its agenda, ensuring effective governance and clear reporting. • Ensure operational delivery aligns with the organisation s business plan and priority missions. • Deputise for the Director of Policy and Place on operational matters. Service Design and Performance • Design and manage services that are efficient, evidence based, and reflect best practice. • Apply high quality service design and project management to all operational programmes. • Monitor performance, KPIs, and budgets to ensure value for money and demonstrable impact. • Apply commercial awareness to procurement and service improvement decisions. • Use data and digital tools to improve performance, reporting, and productivity. • Encourage innovation and learning from other districts and sectors. Partnership and Member Engagement • Build effective working relationships with councils, police, statutory agencies, and partners. • Engage regularly with member businesses, responding to issues and tracking activity through the CRM. • Support members with licensing, planning, highways, and related operational matters. • Ensure Safe & Clean delivery supports the Partnership s wider economic, sustainability, and place priorities. Governance and Compliance • Manage procurement, contracts, and risk across operational services. • Oversee health and safety, statutory compliance, and performance reporting. • Produce clear reports and briefings for senior leadership and the Board. • Ensure consistent and accurate use of the business CRM. Continuous Improvement • Identify opportunities to improve service quality and efficiency. • Stay informed on policy, technology, and best practice in place management. • Promote a culture of learning, reflection, and improvement. Person Specification Skills and Experience Proven experience in operations, service delivery, or public realm management within a complex, multi-stakeholder environment. Strong experience of contract management and procurement, including setting KPIs, monitoring performance, and securing value for money. Demonstrable project management skills, with experience delivering multiple workstreams to fixed timelines and budgets. Experience working with local authorities, statutory agencies, and private sector partners. Strong commercial awareness, with the ability to manage budgets, assess costs, and make informed decisions about service delivery. Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems. Strong written and verbal communication skills, including report writing and briefing senior stakeholders. Knowledge and Understanding Understanding of place management and the role of Business Improvement Districts or similar partnership organisations. Knowledge of public realm services including cleaning, safety, maintenance, and environmental operations. Understanding of local government structures and how different city stakeholders operate and interact. Awareness of health and safety requirements, statutory compliance, and risk management in service delivery. Awareness of sustainability principles and their application to operational services. Personal Attributes Delivery-focused and accountable, with a strong sense of ownership for outcomes. Collaborative and approachable, able to work effectively across teams and organisations. Calm and resilient, able to manage competing priorities and respond to operational issues as they arise. Curious and reflective, with a willingness to learn, adapt, and continuously improve. Strong alignment with The Fitzrovia Partnership s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation. How to Apply To apply for this role, please send a max 2-page cover letter and CV by Monday 23 March at 11.59pm. Shortlisted candidates will be invited to interview w/c 30 March 2026 We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
Job Purpose The Head of Place Management leads the delivery of The Fitzrovia Partnership s Safe & Clean mission. The role oversees all operational activity, contracts, partnerships, and member-facing services that maintain the district s quality, safety, and appearance. It ensures services are high quality, efficient, and aligned with the Partnership s wider missions of Economic Growth, Sustainability, and Place Shaping. The role focuses on delivering outputs that achieve agreed outcomes, combining operational leadership with innovation, value for money, and sound service design. Working with public and private partners and member businesses, the postholder drives measurable impact, continuous improvement, and effective stewardship of resources. Key Duties and Responsibilities Leadership and Delivery • Lead all direct delivery, commissioned, and partnership activity under the Safe & Clean mission. • Oversee cleaning, maintenance, waste, and safety operations, ensuring coordinated delivery and measurable outcomes. • Manage the Operations Sub Group and all aspects of its agenda, ensuring effective governance and clear reporting. • Ensure operational delivery aligns with the organisation s business plan and priority missions. • Deputise for the Director of Policy and Place on operational matters. Service Design and Performance • Design and manage services that are efficient, evidence based, and reflect best practice. • Apply high quality service design and project management to all operational programmes. • Monitor performance, KPIs, and budgets to ensure value for money and demonstrable impact. • Apply commercial awareness to procurement and service improvement decisions. • Use data and digital tools to improve performance, reporting, and productivity. • Encourage innovation and learning from other districts and sectors. Partnership and Member Engagement • Build effective working relationships with councils, police, statutory agencies, and partners. • Engage regularly with member businesses, responding to issues and tracking activity through the CRM. • Support members with licensing, planning, highways, and related operational matters. • Ensure Safe & Clean delivery supports the Partnership s wider economic, sustainability, and place priorities. Governance and Compliance • Manage procurement, contracts, and risk across operational services. • Oversee health and safety, statutory compliance, and performance reporting. • Produce clear reports and briefings for senior leadership and the Board. • Ensure consistent and accurate use of the business CRM. Continuous Improvement • Identify opportunities to improve service quality and efficiency. • Stay informed on policy, technology, and best practice in place management. • Promote a culture of learning, reflection, and improvement. Person Specification Skills and Experience Proven experience in operations, service delivery, or public realm management within a complex, multi-stakeholder environment. Strong experience of contract management and procurement, including setting KPIs, monitoring performance, and securing value for money. Demonstrable project management skills, with experience delivering multiple workstreams to fixed timelines and budgets. Experience working with local authorities, statutory agencies, and private sector partners. Strong commercial awareness, with the ability to manage budgets, assess costs, and make informed decisions about service delivery. Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems. Strong written and verbal communication skills, including report writing and briefing senior stakeholders. Knowledge and Understanding Understanding of place management and the role of Business Improvement Districts or similar partnership organisations. Knowledge of public realm services including cleaning, safety, maintenance, and environmental operations. Understanding of local government structures and how different city stakeholders operate and interact. Awareness of health and safety requirements, statutory compliance, and risk management in service delivery. Awareness of sustainability principles and their application to operational services. Personal Attributes Delivery-focused and accountable, with a strong sense of ownership for outcomes. Collaborative and approachable, able to work effectively across teams and organisations. Calm and resilient, able to manage competing priorities and respond to operational issues as they arise. Curious and reflective, with a willingness to learn, adapt, and continuously improve. Strong alignment with The Fitzrovia Partnership s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation. How to Apply To apply for this role, please send a max 2-page cover letter and CV by Monday 23 March at 11.59pm. Shortlisted candidates will be invited to interview w/c 30 March 2026 We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
