Contact Centre Advisor

Contact Centre Advisor

Full time: 37.5 hours per week (Within Monday to Saturday, 8am - 5:30pm)
Salary: 25,708.80 + Benefits
Location: On Site

About the Role

As a Client Communications Advisor, you will be the first point of contact for valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling - but rest assured, there's no cold calling here. All contacts are existing clients from a trusted database.

You will work in an open-plan office alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups, and general enquiries. Hours will be worked within core operational hours of 8am - 5:30pm, Monday to Saturday.

What You Will Be Doing

• Handling inbound calls with professionalism and warmth.
• Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
• Demonstrating an obsession for delivering great service.
• Using fantastic spoken and written communication skills.
• Updating client records and booking systems accurately.
• Collaborating with colleagues across departments to ensure seamless client experiences.
• Maintaining a positive and proactive attitude in a busy contact centre environment.

What We Are Looking For

• Previous experience in a contact centre or customer service role.
• Excellent communication and interpersonal skills.
• Comfortable working in an open-plan office and making high volumes of calls.
• A flexible, can-do attitude and team spirit.
• Strong attention to detail and computer literacy.

Why Join Us?

This is an opportunity to join an independent business that values local relationships and the power of choice. The focus is on delivering obsessively great service through a client journey built on Welcome, Discover, Delight. The role offers access to the latest diagnostic

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.