33 jobs found

Thrive Oldham are recruiting for a Waste Management Supervisor in various locations in the Leicestershire area The role is very much a hands-on supervisory role. It will require travelling to the Council's RHWSs and WTSs daily to undertake: - HR related tasks (supporting the onboarding process for new starters, undertaking one to ones, return to works, low-level policy discussions) Delivery of training through workbooks and / or supporting those completing learning through e-learning Developing and delivering toolbox talks and other training packages / safety briefings Monitoring and enforcing the Council's safe systems of work and risk assessments for all site operations Ensuring records for waste movements are accurate and appropriately filed Monitoring and enforcing the Council's Quality Management System for processes at the RHWS Issuing and monitoring / recording PPE and uniforms to staff Driving from time to time a Council 3.5 tonne box van Handling of low-level complaints from customers face to face, by telephone and by email. We will provide PPE and may be some uniform requirements, particularly the potential wearing of a Body Worn Camera (BWC). The BWC will only record and make footage available for download, if activated by the holder. These are part of uniform for all field-based staff, unless reasonable adjustments should be considered. Base/Location: Bottesford, Melton and Loughborough or Bardon, Coalville and Shepshed or Barwell, Lutterworth and Whetstone or Kibworth, Market Harborough and Oadby or Kibworth, Oadby and Whetstone or Loughborough, Melton and Mountsorrel Responsible to: Waste Operations Officer Responsible for: Reuse and Waste Recycling Operatives and Waste Transfer Station Plant Operatives Key Relationships/Liaison with: Officers of the Council, all site staff and driver and supervisors in the Contracts and Haulage Team. Members of the Public (including site users and neighbours), Suppliers and Contractors, Legislative Bodies such as the Environment Agency. Job Purpose To Supervise RHW and WTS services at designated sites, whilst maximising the potential of their teams. To delegate, interpret and coordinate instructions/ tasks from management, being confident and able to operate the various equipment and machinery on sites. Main Duties and Responsibilities To ensure that the services are delivered for the benefit of the people of Leicestershire. Lead and direct a team of designated operatives in accordance with agreed performance standards and LCC procedures. To maintain positive and cooperative working relationships with customers and colleagues within the team and across the service. Maintain Leicestershire's RHWS and WTS services at designated sites to agreed levels in accordance with legislative, policy and budgetary requirements. Act as a CoTC holder for the RHWS / WTS and provide CoTC cover at sites as required. Ensure that all activities maintaining hard copy and electronic records using appropriate software systems. Recording data accurately maintaining hard copy and electronic records using appropriate software systems. Operating various pieces of plant and machinery, including Loading Shovels, Telehandlers, Forklift Trucks confidently. Reporting defects in any plant or machinery. Maintaining a tidy site through the coordination of general cleaning duties. Using various computer systems to aid your job role. Ensure compliance with Health and Safety, Environmental and Quality Management systems, permits or licences at designated RHWS and WTS. Identify and report opportunities to improve customer service and recycling rates by challenging existing working practices. Conduct regular, documented RHWS and WTS inspections for Heath and Safety, Environmental, Quality and Security issues at designated RHWS and WTS. To embrace new working methods, embedding and ensuring compliance with the workforce for new practices and procedures. To provide cover for sites as required, or cover in the absence of Waste Transfer Station Technicians, other Waste Site Supervisors or the Waste Operations Officers. Advise and assist with the recycling and treatment of waste materials. Understand the needs of customers, enabling effective channels of communication and a consistency or approach to customer communications. Ordering equipment and resources as necessary. Daily supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Reviews. To assist with recruitment induction, training and development programmes to help develop the service and ensure it has the skills it needs. Keeping staff engaged and informed through regular briefings/meetings and toolbox talks. Identifies potential commercial opportunities with customers and suppliers. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies. To move HGVs to agreed locations and to transport waste materials from Leicestershire County Council's Recycling and Household Waste Sites (RHWS) to transfer and treatment locations, using hook loader heavy goods vehicles (HGVs) if requested to do so. Special Factors The nature of the work will involve the job holder carrying out work outside of normal working hours, including bank holidays, weekends and out of hours working or cover. The nature of the work will involve the job holder carrying out work at different locations across the County. The job holder may be required to attend, from time to time, training courses, conferences, seminars, or other meetings as required by his/her own training needs and the needs of the service. The job holder will be required to wear any appropriate uniform / personal protective equipment issued to them, including a Body Worn Camera, subject to any agreed reasonable adjustments, which shall remain the property of the Council. To act as a responsible key holder and open / close sites to agreed documented processes and procedures. Expenses will be paid in accordance with the Local Conditions of Service. The role is safely critical and subject to Random testing under the Council's substance misuse policy. Qualifications Basic level of literacy / good standard or education including English and Mathematics. WAMITAB CoTC Level 4 or above (or willing to work towards as necessary) Loading Shovel / Telehandler Ticket (or willing to work towards as necessary) Forklift Truck Licence (or willing to work towards as necessary) Driver CPC (or willing to work towards as necessary) Experience Reviews Staff training and development Previous experience in customer facing role Using ICT office systems such as Microsoft Office etc Supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Management of waste operations on-site Knowledge Knowledge of waste disposal and treatment legislation. Good understanding of Health and Safety on site. Waste site operations and environmental maintenance / compliance Skills and Competencies The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post Communicates effectively with colleagues and customers including reliability in completing work schedules, general appearance and behaviour both to colleagues and the clients, reporting problem quickly and accurately Demonstrates understanding of customer needs Deliver high performance through positive and proactive leadership and a strong approach to performance management Computer literate and familiar with MS Office or equivalent, and industry standard software Is able to ensure the health, safety and wellbeing of employees, customers and other personnel at all times Take responsibility for own performance, decisions and personal development, seeking feedback and demonstrating integrity and personal impact Good organisational and interpersonal skills Able to prioritise effectively, keeping ordered and accurate records Competent to operate fixed and mobile plant Coach and facilitate, mentoring employees by providing on to one support Other Requirements Full and valid driving licence, access to vehicle and business use insurance cover An understanding of, and commitment to Equal Opportunities, and the ability to apply this to all situations Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of Equality Act 2010 INDOLD

Benefits Manager Financial Loughborough Contract £45 per hour PAYE or £58.01 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Benefits Manager Financial. There will be an office presence required, a minimum of 2 days per week This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs To manage and develop an efficient and motivated Benefits service that delivers value money, organisational efficiencies, and good customer service. Tbe responsible for the delivery of key projects in order to meet agreed savings and efficiency targets. To deliver services in the most efficient way, ensuring services are intelligently designed by making best use of technology. To promote, facilitate and assist in the development and implementation of a customer focused and efficient Council service. Ensure compliance with all relevant Government and Council policies, statutes and regulation. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved. 2. Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns 3. Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors. 4. To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authority's activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary. 5. Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures 6. Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases. 7. Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly. 8. Analyze performance data and software upgrades to identify training needs and provide training and support to meet those needs. 9. Represent the Council at Tribunal Service appeal hearings and Valuation Tribunal Service hearings. 10. To promote a culture that prevents, deters and detects fraud and error 11. To support team members in making key decisions in respect of benefit claims and complex cases. 12. Participate as a representative for the team and provide expert advice and information in Local Authority benefit functions to officers, elected members and other external organizations. 13. To be responsible for producing reports to senior management, Executive and other Committees on appropriate Benefits matters not the responsibility of the Section 151 Officer, along with the response to formal complaints for consideration by the Director of Customer Experience. 14. Maintain effective delivery of services and identify improvement projects within the team to ensure the service is effectively delivered providing good value for money. 15. Keep abreast of new technology to enhance current service offering, making recommendations where appropriate. 16. Maintain an expert knowledge of all Benefits systems 16. Maintain an expert knowledge of all Benefits systems. 17. Coach, mentor and monitor performance of the team and individuals. Carry out regular work reviews and PDR's, identifying training and development needs and opportunities to improve performance 18. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies 19. As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority s establishments PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

We're recruiting a proactive and resident-focused Housing Support Officer to join a busy Housing Management service. This is a varied, hands-on role supporting tenants, maintaining safe and welcoming neighbourhoods, and ensuring homes and estates are managed efficiently. You'll be the operational heartbeat of the team-providing frontline resident support, managing key administrative processes, and assisting Housing Officers in delivering an excellent service to residents across the borough. The Role Building positive relationships with tenants and supporting a strong, responsive housing service. Manage the team mailbox, providing initial responses or escalating enquiries where appropriate, including MASH enquiries. Support the completion and filing of Introductory Tenancy Audits, ensuring compliance and timely record keeping. Assist with tenancy management administration, including audits, renewals, and tenancy papers. Gather and prepare information and chronologies for medium and high-level tenancy cases to support legal action where required. Support the Housing Management team with onsite compliance checks and ensuring appointments are booked promptly when passed for assistance. Take ownership of estate inspection coordination, ensuring issues are logged, actions completed, and repairs followed up. Provide diary management and appointment scheduling support for the team. Offer housing and transfer advice to residents over the phone and in person, providing clear and accurate guidance. Support with estate-based management tasks, including contractor liaison, neighbourhood management plans and decant arrangements for repairs. Update and maintain accurate tenancy data across Northgate and NECDM systems, supporting Housing Officers in data management and case updates. Assist with monthly data reporting on neighbourhood performance, ensuring information is accurate and submitted on time. Provide administrative support to ensure smooth delivery of services and excellent resident experience across the Housing Management function. Key Requirements Experience in a housing, customer service, or administrative support role within a public sector or social housing environment. Strong interpersonal and communication skills with the ability to handle sensitive enquiries from tenants and residents. Excellent organisational skills, with the ability to manage multiple priorities and maintain attention to detail. Confident using Microsoft Office, Outlook, Excel, and housing management systems (e.g. Northgate / NECDM - training provided). Comfortable working in a fast-paced, hybrid role involving both office-based administration and estate visits. Ability to produce accurate records, reports, and documentation for audits and legal proceedings. A collaborative team player with a positive, proactive attitude and commitment to delivering excellent service to residents. Full UK driving licence would be ideal but not essential What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Benefits manager required for our public sector client based in Loughborough There will be an office presence required, a minimum of 2 days per week 37 hours per week Job Purpose To manage and develop an efficient and motivated Benefits service that delivers value money, organisational efficiencies, and good customer service. To be responsible for the delivery of key projects in order to meet agreed savings and efficiency targets. To deliver services in the most efficient way, ensuring services are intelligently designed by making best use of technology. To promote, facilitate and assist in the development and implementation of a customer focused and efficient Council service. Ensure compliance with all relevant Government and Council policies, statutes and regulation. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved. 2. Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns 3. Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors. 4. To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authorities activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary. 5. Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures 6. Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases. 7. Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly. 8. Analyse performance data and software upgrades to identify training needs and provide training and support to meet those needs. 9. Represent the Council at Tribunal Service appeal hearings and Valuation Tribunal Service hearings. 10. To promote a culture that prevents, deters and detects fraud and error 11. To support team members in making key decisions in respect of benefit claims and complex cases. 12. Participate as a representative for the team and provide expert advice and information in Local Authority benefit functions to officers, elected members and other external organizations. 13. To be responsible for producing reports to senior management, Executive and other Committees on appropriate Benefits matters not the responsibility of the Section 151 Officer, along with the response to formal complaints for consideration by the Director of Customer Experience. 14. Maintain effective delivery of services and identify improvement projects within the team to ensure the service is effectively delivered providing good value for money. 15. Keep abreast of new technology to enhance current service offering, making recommendations where appropriate. 16. Maintain an expert knowledge of all Benefits systems 16. Maintain an expert knowledge of all Benefits systems. 17. Coach, mentor and monitor performance of the team and individuals. Carry out regular work reviews and PDR's, identifying training and development needs and opportunities to improve performance 18. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies 19. As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authorities establishments

Do you want to play a key role in providing legal, documentary, and P&I-related support and guidance across the Europe and Africa region? Do you have strong legal and insurance expertise within the shipping industry? We're looking for an EUA Legal & Insurance Coordinator to join our team. In this role, you'll assist the EUA Legal & Insurance Assistant Manager with providing legal, documentary and P&I related support and guidance within the Europe & Africa region (EUA), including effective liaison with General Headquarters (GHQ) Singapore (primarily GHQ Legal), and Regional EUA Teams, including regularly liaising with and monitoring of the service provided by P&I Club Regional Correspondents and their principal P&I Club(s). The Role Loss Prevention & Claims To assist with monitoring local investigation of incidents and claims handling within ONE EUA Offices and Third-Party Agents (TPAs), providing guidance and assistance where necessary whilst communicating effectively with all interested parties. To assist with coordinating with other involved parties, such as the P&I Club, surveyors, fire-experts, lawyers, etc., in the event of any ONE or Consortium vessels being involved in a major incident. To assist with planning and coordinating Claims and Loss Prevention workshops on a rolling basis as and when they are required within the EUA region. Monitor and, where appropriate, circulate relevant P&I and Insurance market / industry news to pertinent EUA Departments. Proactively build productive and mutually supportive links with P&I and Insurance Colleagues in other Regions and GHQ to foster best practice across the organisation. Answering day-to-day documentation queries of varying complexity, including bill of lading issues, ship certificates, indemnities, and letters of credit queries. To monitor the standard and content of survey reports for ONE's P&I related incidents within EUA, raising specific questions with surveyors and correspondents as necessary to ensure ONE's interests are fully protected. Assist with monitoring trend statistics and contributing to loss prevention initiatives to improve risk awareness and encourage risk management practices within EUA (e.g., to alert and coordinate with external specialist providers on serious theft and fraud investigations). Support the 'EUA Loss Prevention Officer' network by providing pertinent training and guidance to actively facilitate the LPO's scaffolded support to their own specific EUA country/region. Assist with reviewing relevant Customer Contract / Maritime Contract(s) upon request of pertinent ONE teams. The Requirements Must be able to demonstrate a thorough understanding of documentation procedures. IT literate with at minimum intermediate skills in Google suite. Experience within the shipping industry would be ideal. Business Awareness Customer Focus Communication Problem Solving Planning and Organisation Decision Making Innovation and Improvement Team Work Performance Management Independent Self-motivated Enthusiastic The Benefits Paid annual leave of 25 days per annum plus UK bank and public holidays. Hybrid working arrangement. Membership of the Company's Group Personal Pension Plan. Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review. Permanent Health Insurance. Death in Service. Private Medical Cover (BUPA) after two years' service. Employee Assistance Programme, with free independent confidential support and virtual GP services. An interest free annual travel season ticket loan. Family leave policies enhanced above statutory. Access to the UK's TaxFree Childcare scheme. Enhanced company sick pay policy. Medical health check. Annual eye test and contribution towards glasses for VDU prescriptions. Online employee discount platform. Application The closing date for this vacancy is 22nd October 2025 but if a significant number of applications are received, it will close earlier. Applicants must have a permanent and existing right to live and work in the UK.

Benefits Manager (Inside IR35) There will be an office presence required, a minimum of 2 days per week Job Purpose To manage and develop an efficient and motivated Benefits service that delivers value money, organisational efficiencies, and good customer service. To be responsible for the delivery of key projects in order to meet agreed savings and efficiency targets. To deliver services in the most efficient way, ensuring services are intelligently designed by making best use of technology. To promote, facilitate and assist in the development and implementation of a customer focused and efficient Client service. Ensure compliance with all relevant Government and Client policies, statutes and regulation. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved. Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors. To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authoritys activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary. Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases. Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly. Analyse performance data and software upgrades to identify training needs and provide training and support to meet those needs. Represent the Client at Tribunal Service appeal hearings and Valuation Tribunal Service hearings. To promote a culture that prevents, deters and detects fraud and error To support team members in making key decisions in respect of benefit claims and complex cases. Participate as a representative for the team and provide expert advice and information in Local Authority benefit functions to officers, elected members and other external organizations. To be responsible for producing reports to senior management, Executive and other Committees on appropriate Benefits matters not the responsibility of the Section 151 Officer, along with the response to formal complaints for consideration by the Director of Customer Experience. Maintain effective delivery of services and identify improvement projects within the team to ensure the service is effectively delivered providing good value for money. Keep abreast of new technology to enhance current service offering, making recommendations where appropriate. Maintain an expert knowledge of all Benefits systems. Coach, mentor and monitor performance of the team and individuals. Carry out regular work reviews and PDRs, identifying training and development needs and opportunities to improve performance Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with client policies As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authoritys establishments Candidate with council experience preferred, no sponsorship available. Rate of Pay PAYE: £45 Umbrella: £58 Location: Southfield Road, Loughborough, Leicestershire, LE11 2TU, United Kingdom

Job Title: Accommodation Administrator Location: Birmingham Contract Type: Temp Hours:30 hours per week, Monday to Friday Hourly Rate / Salary: £12.60 Start Date: ASAP About the Role Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We're looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers. You'll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme. This is a vital frontline role with a strong customer service and operational focus ideal for someone who thrives in a busy environment and enjoys variety in their day. Key Responsibilities Customer Service & Enquiries: Act as the first point of contact for residents and prospective tenants via phone, email, and in person. Lettings Support: Assist the Marketing & Lettings Officer with advertising vacancies, processing applications, and optimising occupancy. Move-In/Move-Out Coordination: Support residents with key processes including right-to-rent checks, rent/deposit collection, and tenancy documentation. Bookings & Records: Accurately manage bookings, maintain up-to-date occupancy records, and process tenant data in housing systems. Maintenance Coordination: Log and track maintenance requests, liaise with contractors, and follow up to ensure timely resolution. Health & Safety & Compliance: Conduct property inspections and compliance checks to ensure safe, well-maintained accommodation. Stakeholder Liaison: Work with NHS Trusts, universities, and other partners to coordinate key worker placements and support service standards. Feedback & Service Improvement: Gather tenant feedback, support complaint investigations, and assist with service improvement initiatives. About You Essential: Strong customer service and communication skills Able to multitask and manage busy administrative processes efficiently Proficient in Microsoft Office and housing/booking systems Confident in liaising with tenants, contractors, and external stakeholders Desirable: Experience in accommodation, hospitality, or property management Familiarity with tenancy agreements and housing compliance Basic financial admin knowledge (e.g. rent payments, invoicing) Understanding of health & safety in residential settings Why Join Us? Be part of a team making a real difference in the lives of essential key workers Work in a supportive and collaborative environment Develop your skills in property coordination, customer service, and housing management Join an organisation that values wellbeing, inclusion, and professional growth Additional Info No financial responsibility No direct or indirect reports Reporting to: Accommodation Manager

We are currently recruiting for a Security Duty Manager to join a team, working on a well known Government contract within Milton Keynes! This role is a full time permanent contract, working Monday to Friday, earning £45,900 per annum. Please note this role will require a government DV clearance if successful, so you will be asked questions in relation to this in your telephone screen. Your Time at Work - Manage physical Security, protection of client assets and people. - Performance management and close monitor personnel Training and Development needs working closely with the Deputy Ops Manager. - Manage and deliver service level agreements. - Liaise with the Deputy Operations Manager through monthly audits on all Security practices and process, including AI's and PI's. - Ensure compliance with Assignment Instructions and Post Instruction's across the security team. - Manage compliance with all Health & Safety legislation. - Manage Incidents ensuring escalation in accordance with client specifications. - Ensure staffing levels are at compliant levels and leave requests are managed within agreed guidelines. - Manage the Security Officers on shift ensuring the distribution of daily rotas, duties, briefings on special instructions and check their understanding on these instructions. -Manage gaps and absence by working closely with London duty managers and the Office Manager by identifying the officers when required and organising, booking travel, and associated administration and logistics for them. - Ensure high standards are maintained at all times, officers and well presented and perform to their duties with care and confidence. - Ensure Incident Reporting is of a high quality and delivered in good time. - Promote a secure and safe working environment on site through the implementation and continuous improvement of agreed Health and Safety actions. - Manage the team in a good spirited manner to achieve cooperation and encourage individuals to challenge practices with open expression. - Manage client complaints professionally and timely manner providing assurance and if necessary adjustments to ensure no repeat of a reduction of service levels. - Ensure that all equipment provided to assist security is fully operational with any issues reported. - Ensure that a robust and effective key management process is in place and key registers are maintained to the highest order. - Any other day to day responsibilities are responded to in a professional and thorough manner to meet the needs of the business and the client. Our Perfect Worker - Client focus, excellent customer liaison and understanding of expectations within client environment. - Resource planning and excellent organisational skills. - PC literate. - People management. - High level communication and presentation skills. - Good team management, forward planning and the ability to anticipate and resolve issue proactively. - Attention to detail with Excellent time management skills, highly organised, with the ability to set and meet deadlines - Sound understanding of principles of delegation - Valid SIA Licence - The Duty Security Manager must be DV cleared. Key Information and Benefits - 19.6 days leave per year - Workplace pension scheme - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided - Onsite Sports Pitch, Gym, Nursery and Multi-Faith Prayer Facilities - Parking, with free vend on electric charging G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Job Title:Resident Liaison & Housing Officer - Immediate Start! Location:Huntingdon Salary:£30,000-35,000 pro rata + car allowance + standard benefits Contract:Full-time - until March 2026, with potential for permanent role Your Opportunity Are you a people-person who thrives on keeping customers informed and happy? Were looking for aHousing Engagement Officerto act as the vital link between residents, click apply for full job details

About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant

Our client is looking for a Finance and Administration Officer Client Details A leader in their field Description To lead on key financial processes-including payroll, sales ledger management and statutory reporting-while providing advanced administrative and office support. The postholder acts as a member of the Corporate Services team, ensuring robust financial control, smooth office operations and cross-cover for critical tasks. 2. Key Duties & Responsibilities 2.1 Finance 1. Sales Ledger Management Raise and process sales invoices, including statutory levy income. Record bank receipts and income from assurance schemes, resolving discrepancies with external bodies (e.g. FIA). Operate credit-control procedures, escalating overdue accounts and customer disputes. 2. Payroll Complete monthly payroll, ensuring accuracy of salaries, pension and statutory deductions. Maintain confidential payroll records and address staff pay queries promptly. Ensure PAYE, National Insurance and pension deadlines are met. 3. Financial Accounting & Compliance Prepare and submit VAT returns. Post journals for accruals, prepayments and corrections. Perform monthly bank reconciliations and daily inter-account transfers. Maintain the fixed-asset register. Produce monthly and ad-hoc financial reports for senior management. Support internal and external audit processes, providing schedules and evidence. 4. Procurement & PO System Oversight Monitor compliance with the procurement policy. Oversee the Purchase Order processes on Business Central , train staff, and review expenditure reports. 2.2 Administration & Office Support 1. Provide high-level administrative assistance-proof-reading, formatting documents, drafting surveys and reports. 2. Coordinate IT onboarding for new starters and act as day-to-day liaison with external IT contractors. 3. Support the Head of Corporate Services with project administration and data collation. 4. Deliver reception and office cover when required, ensuring seamless front-of-house service. 5. Drive continual improvement of office systems and processes. 3. Profile A candidate with excellent finance and administrative skills Ideally - AAT, HNC/HND or equivalent finance qualification Job Offer This is a permanent, full-time role (35 hours per week, Monday to Friday), based in our office on the outskirts of Edinburgh. We offer hybrid working, with flexibility and a supportive, values-driven culture. Salary / benefits Band 2 30,551 per annum, including 25 days' annual leave (plus 11 public holidays) and a generous 10% employer pension contribution.

My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days. Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include. Provide administrative assistant to the team, ensuring KPI's are met. Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc. Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary. Provides fantastic customer service to residents and stakeholders. Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters. Exceptional customer service skills Confident in making decisions that are resident focused. A good working knowledge of housing legislation, tenancy legislation and property management regulation. Excellent verbal communication skills Good time management skills, ability to prioritise, copes well under pressure and meet targets. This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.

Permanent - Full Time - 40 Hours An exciting opportunity has arisen for a Resident Liaison Officer to join our North Regeneration region, based on sites across Nottingham. Reporting to the Social Value & Customer Experience Manager, this Resident Liaison Officer position will deliver a first-class customer experience for our tenants before, during and post improvement works. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Resident Liaison Officer with knowledge of Site Administration, an awareness of Health & Safety in occupied homes along with knowledge of the refurbishment process. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

G4S are looking for a Security Officer to work at a busy corporate site with a high standard of security in Edinburgh where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security. SIA license essential. We are looking for security personnel who who are passionate about creating a safe and secure environment and demonstrate honesty and integrity all whilst delivering customer service to the highest level. Position: Security Officer Location: Edinburgh Pay Rate: £12.27 per hour Hours: 36 hours per week Shifts: Late shifts mainly finishing at 11pm, with flexibility to work later if required Your Time at Work Your duties will include: - Clear understanding of delivering high class reception service - Excellent communicator and good listener - Greeting staff and visitors and ensuring they adhere to the required security protocols - Access control and signing visitors in and out of site - Well organised and conscientious - Ability to work alone and as part of a team - Excellent telephone manner and face to face client liaison skills - Basic level of competence of Microsoft Packages inc: Outlook/Word/Excel - Willingness to train and learn new tasks as required by the business in order to meet Client and role specific requirements Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G522) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Morson Talent are currently seeking an IMOS Technical Support Officer based out of RNAS Culdrose, this will be on an ongoing contracting basis. About: Provide front-line technical support for the Merlin Helicopter fleet at RNAS Culdrose. In this key customer-facing role, you will ensure timely and effective resolution of technical issues, supporting aircraft availability and airworthiness under the IMOS contract. Act as the primary contact for technical queries from Forward and Depth maintenance units. To include daily face-to-face liaison with Forward and Depth units. Coordinate with internal teams (IMOS Engineering, Yeovil departments, LMA, Avionics Alliance) to deliver high-quality support. Provide technical advice within scope of approvals against publications, policies, and aircraft drawings. Monitor query resolution times, ensuring compliance with KPI 4 and escalating risks where necessary. Liaise with the Merlin Delivery Team and Depth Managers to ensure task feasibility and meet required timelines. Attend customer and supplier meetings, producing reports, briefings, and technical presentations as required. Identify trends or recurring issues affecting cost, availability, or customer satisfaction, and drive root cause analysis. Maintain adherence to business and engineering processes, proposing improvements where appropriate Desired experience and qualifications: HNC in Engineering or equivalent experience. Background in Military Rotary Wing Air Engineering. Strong technical knowledge of UK Merlin aircraft and its support needs. Understanding of the IMOS contract and technical support framework. Familiarity with Leonardo Helicopters Design Organisation and MoD support tools. Excellent communication and interpersonal skills; able to influence and lead across organizations. Knowledge of UK MoD Defence Standards and Aircraft Support procedures. Experience using GOLD system, including report generation. Proficient in standard desktop IT applications. If this is of interest please apply today, or alternatively contact Oliver Beaumont directly for further information on (phone number removed) or (url removed)

We're looking for a proactive and customer-focused Property Services Officer with solid experience in property maintenance and management to join our supportive housing team. You'll work closely with partners to deliver efficient property and asset management services, resolving issues, managing priorities, and ensuring high-quality, timely, and cost-effective outcomes. Success in this role requires strong people skills, a flexible mindset, and a commitment to delivering exceptional service to our residents. This is an 18-month fixed-term contract. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing As part of the team, you will manage a specific region and oversee ad hoc daily repairs and major works and any specific projects assigned to you by the Property Services Manager. Budget & Portfolio Management: Oversee a £1M property services budget for repairs and major works across a regional portfolio of 240 properties. Contractor & Partner Coordination : Work with maintenance partners and third-party providers to ensure high-quality, cost-effective service delivery. Major Works Oversight : Collaborate with internal teams to assess property needs, manage resident communications, and issue work orders. Procurement & Quotations : Source quotes for various property works including landscaping, renewals, and structural repairs. Regulatory Compliance : Handle insurance claims, planning applications, building control, and statutory notices with internal and external professionals. Resident Engagement : Conduct satisfaction surveys and manage complaints to ensure service quality and fairness. Health & Safety & Safeguarding : Ensure resident safety during works, working closely with housing teams. Contractor Meetings : Organise and document meetings with contractors and consultants, ensuring follow-up on action plans. Transition Management : Support the shift from reactive to planned maintenance while maintaining service continuity. Data & Systems Management : Maintain accurate records, update housing systems, and ensure compliance documentation is complete. Financial Processing : Manage payments, invoices, and accounting processes in collaboration with Finance. About You To be successful in this role, you will need: Substantial experience of working within a Housing and/or Property Services environment Experience in Asset Management Knowledge of building construction and preventative maintenance Experience in delivering a customer-focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication, including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, and good record keeping. For a full person specification, please see the attached job description. What we offer Your Salary A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time). We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Access to Occupational Health, and an Employee Assistance Programme Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest. Apply for eligibility for an Eyecare voucher. Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies. Please note: You must have the right to work in the UK to be considered for the role.

Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF

Resident Liaison Officer - Kitchens & Bathrooms 19.00 - 22.00 per hour (Umbrella) SY6 We are very keen to speak to candidates looking for a Resident Liaison Officer role where you'll have the opportunity to work remotely when not on site, while supporting a Kitchens & Bathrooms refurbishment programme for a well-established housing provider. This contract runs until March 2026, with the office based in West Brom, but the patch covers Shropshire (SY6), so the Resident Liaison Officer will be visiting residents and liaising with contractors regularly. Key Responsibilities as a Resident Liaison Officer: Act as the main point of contact for residents during kitchen and bathroom upgrades Book appointments, send letters, and manage no access issues Door knocking and face-to-face visits with residents as needed Liaise with contractors to ensure works are delivered smoothly and on schedule Support residents with queries and complaints We are very keen to speak to candidates who have experience as a: Resident Liaison Officer Tenant Liaison Officer Housing Officer Customer Liaison Officer Additional Information: Driving is essential Face-to-face interviews next week preferred (Teams available if needed) Start date ASAP If this role is of interest or you would like more information, click apply or give Tiyana a call on (phone number removed) or email (url removed)

Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Yorkshire Region. As the company embarks on an exciting period of growth and strategic development they are seeking Resident Liaison Officers to support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Resident Liaison Officers for various schemes across Derbyshire. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF

Resident Liaison Officer - Social Housing East Yorkshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Yorkshire Region. As the company embarks on an exciting period of growth and strategic development they are seeking Resident Liaison Officers support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Resident Liaison Officers for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF