Key Account Manager

This opportunity is for a Key Account Manager to join a dynamic and fast-paced company in Banbury. As a Key Account Manager, you will be the driving force behind the growth and development of the most valuable accounts, using preferred supplier status when available. This is a dynamic, proactive role where you will be entrusted with managing and nurturing a portfolio of key customers. Your ability to build strong relationships, identify growth opportunities, and provide exceptional service will directly contribute to the company's long-term success. This is a full time, permanent opportunity, office based in Banbury.

As Key Account Manager, you will be responsible for:

• Driving profitable revenue by developing and executing strategic account plans for a portfolio of existing KA and new business prospects
• Acting as the primary point of contact for your KA, ensuring their needs are met with a high level of personalised service and attention
• Supporting customers in administrative areas such as order processing, sales quotes, sales information management, product training, pricing and any other customer support needed
• Promoting sales of products and services to actively grow sales within your accounts by proactively identifying and capitalising on opportunities for upselling and cross-selling
• Owning the sales cycle from quote to order with KA, ensuring timely and effective follow-up on all open quotes to convert opportunities into revenue
• Becoming a trusted advisor by understanding the unique challenges and needs of your key accounts and providing tailored solutions
• Collaborating with the Marketing team to develop and implement targeted campaigns, including direct mail follow-ups and outbound calling, to drive sales and brand promotion
• Leveraging CRM tools (Salesforce) to maintain accurate customer data, forecast sales, and provide valuable insights
• Conducting market research to stay informed about industry trends and competitor activities, using this knowledge to identify and pursue new business opportunities
• Managing all inbound contact from your key accounts via phone, email, and web, ensuring all queries are resolved efficiently
• Collaborating seamlessly with internal departments to address and resolve any escalated customer issues, ensuring a satisfactory outcome
• Reporting on key performance indicators to ensure alignment with individual and team business goals

As Key Account Manager, you must be/have:

• Extensive experience in a high-pressure, fast-paced sales, customer service, or contact centre environment
• A track record of proven sales growth and career progression in an internal or external sales role, with a strong emphasis on account management and achieving sales targets
• Strong analytical skills with the ability to identify customer needs and propose effective solutions
• Excellent written and verbal communication skills with the ability to build rapport and influence key stakeholders
• A highly motivated and driven individual with a proactive approach to sales and business development
• A collaborative spirit and a willingness to support colleagues to achieve collective goals
• Demonstrable experience in using CRM systems (preferably Salesforce) and Microsoft Office Suite

What's in it for you?

Salary up to 35,000 + commission per year. Benefits include a rewarding benefits package, health and life insurance, pension, annual salary reviews, free parking, and discount schemes. Your development is key to their success; therefore, a complete and comprehensive induction programme and personal development training needs will regularly be assessed.