Marks Consulting Partners are currently looking for a Senior Housing Officer to work with one of our Charity clients in Surrey What the job will be doing To lead and support the delivery of high-quality, customer-focused housing management services. To manage complex tenancy and estate issues and support continuous service improvements across the organisation. To provide effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy. To lead with external agencies, legal representatives, and local authorities. To contribute to the development and implementation of strategies, policies, procedures and service improvements within tenancy support. To have higher- level knowledge of housing legalisation and conflict resolution and strategic thinking. To have higher- level strategic and operational decision making. To assist the maintenance team as necessary to ensure responsive repairs and other maintain issues are dealt with as required. To drive performance improvement, ensuring key performance indicators (KPIs) are met or exceeded What you will need Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support. Strong knowledge of relevant legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims Able to mediate and resolve difficult issues between tenants Qualified or part qualified in a relevant professional housing qualification. Full Driving Licence and able to use own vehicle for business use How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Dec 07, 2025
Full time
Marks Consulting Partners are currently looking for a Senior Housing Officer to work with one of our Charity clients in Surrey What the job will be doing To lead and support the delivery of high-quality, customer-focused housing management services. To manage complex tenancy and estate issues and support continuous service improvements across the organisation. To provide effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy. To lead with external agencies, legal representatives, and local authorities. To contribute to the development and implementation of strategies, policies, procedures and service improvements within tenancy support. To have higher- level knowledge of housing legalisation and conflict resolution and strategic thinking. To have higher- level strategic and operational decision making. To assist the maintenance team as necessary to ensure responsive repairs and other maintain issues are dealt with as required. To drive performance improvement, ensuring key performance indicators (KPIs) are met or exceeded What you will need Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support. Strong knowledge of relevant legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims Able to mediate and resolve difficult issues between tenants Qualified or part qualified in a relevant professional housing qualification. Full Driving Licence and able to use own vehicle for business use How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Senior Neighbourhood Officer PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for managing a team of Housing Officers to carry out the following functions: Tenancy management including transfers, deaths, successions, assignments & mutual exchanges Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling Delivering estate improvements including cycle storage, lighting, parking Reducing risk of fire in communal areas Resident engagement Supporting vulnerable residents Delivering excellent customer care The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. Contact Information: For an informal discussion about the role, please contact Anna Tran at Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on on Sunday 4th January 2026. Shortlisting: 11 th December 2025 Interviews: 18 th December 2025 At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Dec 04, 2025
Full time
Senior Neighbourhood Officer PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for managing a team of Housing Officers to carry out the following functions: Tenancy management including transfers, deaths, successions, assignments & mutual exchanges Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling Delivering estate improvements including cycle storage, lighting, parking Reducing risk of fire in communal areas Resident engagement Supporting vulnerable residents Delivering excellent customer care The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. Contact Information: For an informal discussion about the role, please contact Anna Tran at Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on on Sunday 4th January 2026. Shortlisting: 11 th December 2025 Interviews: 18 th December 2025 At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
HR Officer/Manager Salary: Highly competitive, dependent on experience and skills (£40,000 pro rata for part time) + Benefits Hours: Full or Part-time, permanent (minimum 3 days/21 hours per week). Based at Ampleforth Abbey YO62 - (based on site with opportunity to occasionally work hybrid) Closing date: 12th December 2025 Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Abbey Shop Cycle to Work Scheme Christmas Closure About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. The HR Officer/Manager is responsible for overseeing the HR service for Ampleforth Abbey Trust. Collaboration will be your cornerstone for delivering a HR service to the Trust. The requirement to adapt to a varied workload is key to the role as it requires the ability to transition between generalist HR support, recruitment, strategic initiatives, and much more. Main Responsibilities but not limited to:- Ensure a professional, fair, and consistent approach to the HR function required by the Trust. Ensure the organisations policies and procedures are compliant and adhered to, to minimise risk and thus promoting a positive culture within the Trust and they are reviewed and updated annually/as required. Proactively working with and in some instances coaching Line Managers to provide support/guidance/advice on how to manage HR issues within their areas and ensuring you produce all documentation accurately to support the process. Embed best practice whilst ensuring that advice and documentation produced by you is compliant with relevant Trust policies and the ACAS Codes of Practice. Maintain proactive relationships with line managers to support the overall delivery of the HR service. Maintaining the HR Systems and documentation in use within the Trust is up to date with all employee and HR information. Collating, analysing, and reporting on data to identify trends and providing pro-active resolutions to any improvements required. Establishing and maintaining relationships with external suppliers who provide HR materials or services. Stay current with industry trends and best practices in HR. Support the Recruitment processes and provide support and documentation to recruiting managers as and when requested to and in an accurate and timely manner. Able to produce the required HR documentation e.g. offers of employment, HR related letters, when required and within the agreed timeframes Promote and support the wellbeing of both self and staff through maintenance of healthy work/life balance, taking care to manage energy levels of self and others and taking recovery after peak periods of workload activity. Skills and Attributes Proven experience as a HR Generalist or similar role Employee Relations experience is required. Proven record of creating, issuing, and ensuring documentation is produced and records are all accurately up to date, including contracts, policies and procedures. Knowledge of / aptitude for HR methodologies, strategies, and techniques for the future as the role grows. CIPD qualifications (minimum level 3) or a willingness to undertake this. Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please send your cv by return Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Dec 03, 2025
Full time
HR Officer/Manager Salary: Highly competitive, dependent on experience and skills (£40,000 pro rata for part time) + Benefits Hours: Full or Part-time, permanent (minimum 3 days/21 hours per week). Based at Ampleforth Abbey YO62 - (based on site with opportunity to occasionally work hybrid) Closing date: 12th December 2025 Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Abbey Shop Cycle to Work Scheme Christmas Closure About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. The HR Officer/Manager is responsible for overseeing the HR service for Ampleforth Abbey Trust. Collaboration will be your cornerstone for delivering a HR service to the Trust. The requirement to adapt to a varied workload is key to the role as it requires the ability to transition between generalist HR support, recruitment, strategic initiatives, and much more. Main Responsibilities but not limited to:- Ensure a professional, fair, and consistent approach to the HR function required by the Trust. Ensure the organisations policies and procedures are compliant and adhered to, to minimise risk and thus promoting a positive culture within the Trust and they are reviewed and updated annually/as required. Proactively working with and in some instances coaching Line Managers to provide support/guidance/advice on how to manage HR issues within their areas and ensuring you produce all documentation accurately to support the process. Embed best practice whilst ensuring that advice and documentation produced by you is compliant with relevant Trust policies and the ACAS Codes of Practice. Maintain proactive relationships with line managers to support the overall delivery of the HR service. Maintaining the HR Systems and documentation in use within the Trust is up to date with all employee and HR information. Collating, analysing, and reporting on data to identify trends and providing pro-active resolutions to any improvements required. Establishing and maintaining relationships with external suppliers who provide HR materials or services. Stay current with industry trends and best practices in HR. Support the Recruitment processes and provide support and documentation to recruiting managers as and when requested to and in an accurate and timely manner. Able to produce the required HR documentation e.g. offers of employment, HR related letters, when required and within the agreed timeframes Promote and support the wellbeing of both self and staff through maintenance of healthy work/life balance, taking care to manage energy levels of self and others and taking recovery after peak periods of workload activity. Skills and Attributes Proven experience as a HR Generalist or similar role Employee Relations experience is required. Proven record of creating, issuing, and ensuring documentation is produced and records are all accurately up to date, including contracts, policies and procedures. Knowledge of / aptitude for HR methodologies, strategies, and techniques for the future as the role grows. CIPD qualifications (minimum level 3) or a willingness to undertake this. Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please send your cv by return Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
HR Officer/Advisor Salary: £28 to £35k FTE dependent on experience and skills + Benefits. Hours: Part-time, permanent (3 days/21 hours per week,). Based at Ampleforth Abbey YO62 - (based on site with opportunity to work hybrid). Closing date: 3rd October 2025 Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Abbey Shop Cycle to Work Scheme Christmas Closure About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. The HR Officer is responsible for overseeing the HR service for Ampleforth Abbey Trust and maintaining (and joining) the warm collaborative work environment we have within the Trust. Collaboration will be your cornerstone for delivering a HR service to the Trust. The requirement to adapt to a varied workload is key to the role as it requires the ability to transition between generalist HR support, recruitment, strategic initiatives, and much more. Main Responsibilities (but not limited to): Ensure a professional, fair, and consistent approach to the HR function required by the Trust. Ensure the organisation s policies and procedures are adhered to, to minimise risk and thus promoting a positive culture within the Trust, and that they are reviewed and updated annually/as required. Working with and in some instances coaching Line Managers to provide support/guidance/advice on how to manage HR issues within their areas and ensuring you produce all documentation accurately to support the process. Embed best practice whilst ensuring that advice and documentation produced by you is compliant with relevant Trust policies and the ACAS Codes of Practice. Maintain proactive relationships with line managers to support the overall delivery of the HR service. Maintaining the HR Systems and documentation in use within the Trust, ensuring that they are up to date with all employee and HR information. Collating, analysing, and reporting on data to identify trends and providing pro-active resolutions to any improvements required. Establishing and maintaining relationships with external suppliers who provide HR materials or services. Stay current with industry trends and best practices in HR. Support the recruitment processes and provide support and documentation to recruiting managers as and when requested, in an accurate and timely manner. Able to produce the required HR documentation e.g. offers of employment, HR related letters, when required and within the agreed timeframes. Promote and support the wellbeing of both self and staff through maintenance of healthy work/life balance, taking care to manage energy levels of self and others and taking recovery after peak periods of workload activity. Skills and Attributes Proven experience as a HR Generalist or similar role. Proven record of creating, issuing, and ensuring documentation is produced and records are all accurately up to date. Knowledge of / aptitude for HR methodologies, strategies, and techniques for the future as the role grows. CIPD qualifications (ideally level 3) or a willingness to undertake this. Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested in this HR Officer/Advisor role? If you feel that you possess the relevant skills and experience, then please send your CV INDLS
Oct 03, 2025
Full time
HR Officer/Advisor Salary: £28 to £35k FTE dependent on experience and skills + Benefits. Hours: Part-time, permanent (3 days/21 hours per week,). Based at Ampleforth Abbey YO62 - (based on site with opportunity to work hybrid). Closing date: 3rd October 2025 Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Abbey Shop Cycle to Work Scheme Christmas Closure About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. The HR Officer is responsible for overseeing the HR service for Ampleforth Abbey Trust and maintaining (and joining) the warm collaborative work environment we have within the Trust. Collaboration will be your cornerstone for delivering a HR service to the Trust. The requirement to adapt to a varied workload is key to the role as it requires the ability to transition between generalist HR support, recruitment, strategic initiatives, and much more. Main Responsibilities (but not limited to): Ensure a professional, fair, and consistent approach to the HR function required by the Trust. Ensure the organisation s policies and procedures are adhered to, to minimise risk and thus promoting a positive culture within the Trust, and that they are reviewed and updated annually/as required. Working with and in some instances coaching Line Managers to provide support/guidance/advice on how to manage HR issues within their areas and ensuring you produce all documentation accurately to support the process. Embed best practice whilst ensuring that advice and documentation produced by you is compliant with relevant Trust policies and the ACAS Codes of Practice. Maintain proactive relationships with line managers to support the overall delivery of the HR service. Maintaining the HR Systems and documentation in use within the Trust, ensuring that they are up to date with all employee and HR information. Collating, analysing, and reporting on data to identify trends and providing pro-active resolutions to any improvements required. Establishing and maintaining relationships with external suppliers who provide HR materials or services. Stay current with industry trends and best practices in HR. Support the recruitment processes and provide support and documentation to recruiting managers as and when requested, in an accurate and timely manner. Able to produce the required HR documentation e.g. offers of employment, HR related letters, when required and within the agreed timeframes. Promote and support the wellbeing of both self and staff through maintenance of healthy work/life balance, taking care to manage energy levels of self and others and taking recovery after peak periods of workload activity. Skills and Attributes Proven experience as a HR Generalist or similar role. Proven record of creating, issuing, and ensuring documentation is produced and records are all accurately up to date. Knowledge of / aptitude for HR methodologies, strategies, and techniques for the future as the role grows. CIPD qualifications (ideally level 3) or a willingness to undertake this. Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested in this HR Officer/Advisor role? If you feel that you possess the relevant skills and experience, then please send your CV INDLS
Description As part of the Customer team working with our Water & Waste replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, utility network across the South West. Working to create an exceptional customer experience whilst we replace the gas pipes in the road and to their property. Key Responsibilities Customer Communication - Act as the primary point of contact for customers regarding water and wastewater services projects across the South West. Issue Resolution - Address and resolve customer complaints, inquiries, and service issues promptly within internal customer and stakeholder for the project. Service Coordination - Coordinate between customers and operational teams to schedule repairs, maintenance, and service interruptions. Stakeholder Engagement - Build and maintain strong relationships with customers, local authorities, and community representatives. Project Updates - Provide clear, timely updates to customers about ongoing projects, planned works, or disruptions. Emergency Response - Manage customer communications during water supply or wastewater emergencies, ensuring timely updates and resolutions. Information Management - Maintain accurate records of customer interactions, inquiries, and resolutions. Feedback Collection - Gather customer feedback to improve service delivery and identify trends or recurring issues. Complaint Escalation - Escalate complex or unresolved issues to the appropriate departments or management teams. Awareness Campaigns - Support public awareness initiatives related to water conservation, wastewater management, and service enhancements. Report Generation - Prepare and submit regular reports on customer interactions, complaints, and satisfaction levels. Community Engagement - Attend public meetings or community events to address concerns and share project details. Skills, Knowledge & Expertise Previous experience in a similar, customer focused role Effective internal and external stakeholder management. Comprehensive knowledge of the water industry & willingness to learn Enthusiastic and self-motivated Effective verbal and written communication skills with the ability to engage with stakeholders at any level Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Oct 02, 2025
Full time
Description As part of the Customer team working with our Water & Waste replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, utility network across the South West. Working to create an exceptional customer experience whilst we replace the gas pipes in the road and to their property. Key Responsibilities Customer Communication - Act as the primary point of contact for customers regarding water and wastewater services projects across the South West. Issue Resolution - Address and resolve customer complaints, inquiries, and service issues promptly within internal customer and stakeholder for the project. Service Coordination - Coordinate between customers and operational teams to schedule repairs, maintenance, and service interruptions. Stakeholder Engagement - Build and maintain strong relationships with customers, local authorities, and community representatives. Project Updates - Provide clear, timely updates to customers about ongoing projects, planned works, or disruptions. Emergency Response - Manage customer communications during water supply or wastewater emergencies, ensuring timely updates and resolutions. Information Management - Maintain accurate records of customer interactions, inquiries, and resolutions. Feedback Collection - Gather customer feedback to improve service delivery and identify trends or recurring issues. Complaint Escalation - Escalate complex or unresolved issues to the appropriate departments or management teams. Awareness Campaigns - Support public awareness initiatives related to water conservation, wastewater management, and service enhancements. Report Generation - Prepare and submit regular reports on customer interactions, complaints, and satisfaction levels. Community Engagement - Attend public meetings or community events to address concerns and share project details. Skills, Knowledge & Expertise Previous experience in a similar, customer focused role Effective internal and external stakeholder management. Comprehensive knowledge of the water industry & willingness to learn Enthusiastic and self-motivated Effective verbal and written communication skills with the ability to engage with stakeholders at any level Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
As a Repairs Officer, you'll deliver a high-quality repairs management service to residents, ensuring their needs are met throughout their tenancies. You'll be the first point of contact for repairs, providing efficient support and helping maintain safe, well-managed homes. Client Details Our client is a resident-led housing provider with a strong commitment to empowering communities and delivering excellent services. With offices in London, they are known for their inclusive culture and dedication to resident involvement. Description Receive, raise, and track repair requests from residents. Provide accurate responses to repairs and maintenance enquiries. Maintain up-to-date records and ensure KPIs are met. Liaise with surveyors, contractors, and housing colleagues on repairs and voids. Ensure all necessary certificates and documentation are in place before re-letting properties. Respond to resident complaints and enquiries, aiming for first-contact resolution. Contribute to continuous improvement of systems and practices. Profile A successful Interim Repairs Officer should have: Relevant qualification or equivalent experience in repairs, building, or construction. Knowledge of health and safety regulations in maintenance/construction. Experience delivering high-quality repairs and void maintenance services. Strong IT skills (Word, Excel, Outlook) and record-keeping ability. Excellent written and verbal communication skills. Commitment to resident involvement, equality, and diversity. Flexible, proactive, and able to work occasional evenings/weekends. Job Offer Competitive hourly rate of 17 to 21, depending on experience. Temporary position lasting between 6 and 12 months. Opportunity to work within a supportive team in the property department. Gain hands-on experience in property repairs and maintenance coordination. Full time office working in London (potential to go hybrid after 6 months) This is an excellent opportunity for someone looking to advance their career in property management. If you have the skills and experience required, we encourage you to apply today!
Sep 22, 2025
Seasonal
As a Repairs Officer, you'll deliver a high-quality repairs management service to residents, ensuring their needs are met throughout their tenancies. You'll be the first point of contact for repairs, providing efficient support and helping maintain safe, well-managed homes. Client Details Our client is a resident-led housing provider with a strong commitment to empowering communities and delivering excellent services. With offices in London, they are known for their inclusive culture and dedication to resident involvement. Description Receive, raise, and track repair requests from residents. Provide accurate responses to repairs and maintenance enquiries. Maintain up-to-date records and ensure KPIs are met. Liaise with surveyors, contractors, and housing colleagues on repairs and voids. Ensure all necessary certificates and documentation are in place before re-letting properties. Respond to resident complaints and enquiries, aiming for first-contact resolution. Contribute to continuous improvement of systems and practices. Profile A successful Interim Repairs Officer should have: Relevant qualification or equivalent experience in repairs, building, or construction. Knowledge of health and safety regulations in maintenance/construction. Experience delivering high-quality repairs and void maintenance services. Strong IT skills (Word, Excel, Outlook) and record-keeping ability. Excellent written and verbal communication skills. Commitment to resident involvement, equality, and diversity. Flexible, proactive, and able to work occasional evenings/weekends. Job Offer Competitive hourly rate of 17 to 21, depending on experience. Temporary position lasting between 6 and 12 months. Opportunity to work within a supportive team in the property department. Gain hands-on experience in property repairs and maintenance coordination. Full time office working in London (potential to go hybrid after 6 months) This is an excellent opportunity for someone looking to advance their career in property management. If you have the skills and experience required, we encourage you to apply today!
Contract Support Officer As a Contract Support Officer, you will provide operational and technical support across a range of property safety workstreams including, but not limited to, water safety, asbestos, fire safety, emergency lighting, lifting equipment, and security systems. You will work closely with Contract Managers and external service providers to ensure contracts are compliant, efficient, cost-effective, and customer-focused. You will be a key player in maintaining a safety first culture by supporting the delivery of statutory and regulatory requirements, while also driving performance through accurate data management and continuous improvement. Additional Information This role requires occasional travel to Wareham and Weymouth for site visits and team meetings so a full UK driving licence is essential. Key Duties & Responsibilities Support the effective management of servicing, maintenance, and works contracts, ensuring standards for time, cost, quality, and customer satisfaction are met. Lead daily coordination of Property Safety services, ensuring schedules and compliance with legislation. Assist Contract Managers by organising and minuting meetings, analysing KPIs, and addressing contractor performance issues. Occasionally chair contract meetings in the absence of Contract Managers. Maintain accurate records in line with data policies and follow up on required actions. Conduct audits of asset/equipment records and resolve discrepancies. Help design and implement systems and processes to ensure compliance, with regular reviews. Co-develop and maintain manuals and user guides. Provide or coordinate technical support, translating information for non-technical stakeholders. Build strong relationships with customers, colleagues, contractors, and suppliers. Ensure accurate financial reporting and coordinate with Finance and budget holders. Take ownership of issues and complaints, working towards effective resolutions. Carry out other duties as needed within the role s scope. Experience & Qualifications Essential: Full UK driving licence and access to a vehicle (for attending site/team meetings). Previous experience supporting the delivery of contracts, projects, or programmes in Property Services, Compliance, or Asset Management. Basic understanding of property safety-related contracts and an understanding of KPIs and cost models (e.g., schedule of rates). Strong analytical skills confident in manipulating, interpreting, and reporting on technical data. Comfortable identifying inconsistencies in data and proactively seeking solutions. Proficient in Microsoft Office and job management/CRM systems. Educated to GCSE level (or equivalent), with passes in English and Maths. Desirable: Understanding of Landlord H&S legislative requirements and compliance practices. Experience working within a housing, facilities, or property safety environment. Knowledge of servicing requirements for fire detection, water safety, asbestos, and similar compliance workstreams. Key Skills & Attributes Self-sufficient, proactive, and confident in decision-making. Excellent verbal and written communication skills. Logical thinker with strong problem-solving ability. Collaborative team player who also thrives working independently. Committed to delivering customer-focused services. Organised, adaptable, and calm under pressure.
Sep 22, 2025
Seasonal
Contract Support Officer As a Contract Support Officer, you will provide operational and technical support across a range of property safety workstreams including, but not limited to, water safety, asbestos, fire safety, emergency lighting, lifting equipment, and security systems. You will work closely with Contract Managers and external service providers to ensure contracts are compliant, efficient, cost-effective, and customer-focused. You will be a key player in maintaining a safety first culture by supporting the delivery of statutory and regulatory requirements, while also driving performance through accurate data management and continuous improvement. Additional Information This role requires occasional travel to Wareham and Weymouth for site visits and team meetings so a full UK driving licence is essential. Key Duties & Responsibilities Support the effective management of servicing, maintenance, and works contracts, ensuring standards for time, cost, quality, and customer satisfaction are met. Lead daily coordination of Property Safety services, ensuring schedules and compliance with legislation. Assist Contract Managers by organising and minuting meetings, analysing KPIs, and addressing contractor performance issues. Occasionally chair contract meetings in the absence of Contract Managers. Maintain accurate records in line with data policies and follow up on required actions. Conduct audits of asset/equipment records and resolve discrepancies. Help design and implement systems and processes to ensure compliance, with regular reviews. Co-develop and maintain manuals and user guides. Provide or coordinate technical support, translating information for non-technical stakeholders. Build strong relationships with customers, colleagues, contractors, and suppliers. Ensure accurate financial reporting and coordinate with Finance and budget holders. Take ownership of issues and complaints, working towards effective resolutions. Carry out other duties as needed within the role s scope. Experience & Qualifications Essential: Full UK driving licence and access to a vehicle (for attending site/team meetings). Previous experience supporting the delivery of contracts, projects, or programmes in Property Services, Compliance, or Asset Management. Basic understanding of property safety-related contracts and an understanding of KPIs and cost models (e.g., schedule of rates). Strong analytical skills confident in manipulating, interpreting, and reporting on technical data. Comfortable identifying inconsistencies in data and proactively seeking solutions. Proficient in Microsoft Office and job management/CRM systems. Educated to GCSE level (or equivalent), with passes in English and Maths. Desirable: Understanding of Landlord H&S legislative requirements and compliance practices. Experience working within a housing, facilities, or property safety environment. Knowledge of servicing requirements for fire detection, water safety, asbestos, and similar compliance workstreams. Key Skills & Attributes Self-sufficient, proactive, and confident in decision-making. Excellent verbal and written communication skills. Logical thinker with strong problem-solving ability. Collaborative team player who also thrives working independently. Committed to delivering customer-focused services. Organised, adaptable, and calm under pressure.
