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senior user researcher
Bright Purple
LLM Architect
Bright Purple Edinburgh, Midlothian
LLM Architect Edinburgh (on-site) £100k-120k + exceptional benefits A rare chance to drive the future of AI infrastructure at one of the world's leading R&D tech organisations. This is a senior opportunity with a global research leader, where you ll architect and optimise the platforms that deliver large-scale language models to production. You ll be working on some of the hardest challenges in distributed AI systems: building ultra-reliable, ultra-scalable environments for inference and deployment. What you ll be doing Designing cloud-native architectures to run large language models on serverless frameworks (e.g. Kubernetes, Knative, or custom-built FaaS). Developing approaches to minimise cold-start latency through advanced container snapshotting, weight pre-loading, and graph partitioning . Building distributed inference pipelines with tensor parallelism, model sharding, and efficient memory scheduling to serve LLMs at scale. Experimenting with quantisation, pruning, and KV-cache management to squeeze maximum throughput from GPU/accelerator clusters. Working closely with applied researchers to turn state-of-the-art methods into robust, production-grade systems. What you ll bring Deep understanding of large-scale ML systems engineering , with direct experience in deploying or optimising LLMs. Hands-on expertise in C++/Rust/Go for systems programming, plus Python for model integration. Strong knowledge of distributed runtimes and scheduling frameworks (e.g. Ray, Dask, MPI, or custom equivalents). Experience with GPU cluster management (CUDA, NCCL, Triton Inference Server) and performance tuning across accelerators. Solid grasp of cloud-native orchestration (Docker, Kubernetes, Helm) and observability tooling (Prometheus, Grafana, Jaeger). Proven ability to translate cutting-edge research into engineered solutions that can scale globally. Why this role stands out Influence how next-generation LLM services are built and delivered to millions of users worldwide. Operate at the intersection of distributed systems, high-performance computing, and AI research. Join a global R&D organisation with unmatched resources, where innovation isn t just encouraged it s expected. This role is designed for an engineer who thrives on technical depth, large-scale challenges, and building systems that change what s possible in AI. Apply now through Bright Purple to take on one of the most impactful engineering roles available in Europe today. Bright Purple is proud to be an equal opportunities employer. We partner with clients who value and actively promote diversity and inclusion across the technology sector.
Dec 06, 2025
Full time
LLM Architect Edinburgh (on-site) £100k-120k + exceptional benefits A rare chance to drive the future of AI infrastructure at one of the world's leading R&D tech organisations. This is a senior opportunity with a global research leader, where you ll architect and optimise the platforms that deliver large-scale language models to production. You ll be working on some of the hardest challenges in distributed AI systems: building ultra-reliable, ultra-scalable environments for inference and deployment. What you ll be doing Designing cloud-native architectures to run large language models on serverless frameworks (e.g. Kubernetes, Knative, or custom-built FaaS). Developing approaches to minimise cold-start latency through advanced container snapshotting, weight pre-loading, and graph partitioning . Building distributed inference pipelines with tensor parallelism, model sharding, and efficient memory scheduling to serve LLMs at scale. Experimenting with quantisation, pruning, and KV-cache management to squeeze maximum throughput from GPU/accelerator clusters. Working closely with applied researchers to turn state-of-the-art methods into robust, production-grade systems. What you ll bring Deep understanding of large-scale ML systems engineering , with direct experience in deploying or optimising LLMs. Hands-on expertise in C++/Rust/Go for systems programming, plus Python for model integration. Strong knowledge of distributed runtimes and scheduling frameworks (e.g. Ray, Dask, MPI, or custom equivalents). Experience with GPU cluster management (CUDA, NCCL, Triton Inference Server) and performance tuning across accelerators. Solid grasp of cloud-native orchestration (Docker, Kubernetes, Helm) and observability tooling (Prometheus, Grafana, Jaeger). Proven ability to translate cutting-edge research into engineered solutions that can scale globally. Why this role stands out Influence how next-generation LLM services are built and delivered to millions of users worldwide. Operate at the intersection of distributed systems, high-performance computing, and AI research. Join a global R&D organisation with unmatched resources, where innovation isn t just encouraged it s expected. This role is designed for an engineer who thrives on technical depth, large-scale challenges, and building systems that change what s possible in AI. Apply now through Bright Purple to take on one of the most impactful engineering roles available in Europe today. Bright Purple is proud to be an equal opportunities employer. We partner with clients who value and actively promote diversity and inclusion across the technology sector.
Reed
Senior UX Researcher
Reed Edinburgh, Midlothian
Reed Technology is partnering with a leading public-sector organisation to recruit a Senior UX Researcher for an innovative digital transformation project. This role will lead end-to-end service design and research activities , ensuring solutions are inclusive, accessible, and grounded in user insight. Key Responsibilities: Partner with Product Managers and other involved stakeholders to define research objectives and the UX roadmap. Conduct qualitative and quantitative user research to uncover needs, pain points, and motivations. Map and visualise customer journeys and service blueprints to identify improvement opportunities. Design new or enhanced services that deliver measurable value. Create low and high fidelity prototypes based on existing design patterns. Provide UX feedback to an Agile delivery team to compliment sprint cycles. Build and maintain relationships with external stakeholders. Required Skills & Qualifications Proven experience in user research (qualitative & quantitative) and service design. Strong ability to map customer journeys and develop service blueprints. Expertise in inclusive and accessible design practices. Skilled in prototyping (low/high fidelity) and familiar with service design principles. Solid understanding of GDPR and research ethics. Ideally with Axure RP experience. Benefits 6-month initial contract £400 to £450 / day (Outside IR35) Hybrid working model (Edinburgh or Glasgow)
Dec 06, 2025
Seasonal
Reed Technology is partnering with a leading public-sector organisation to recruit a Senior UX Researcher for an innovative digital transformation project. This role will lead end-to-end service design and research activities , ensuring solutions are inclusive, accessible, and grounded in user insight. Key Responsibilities: Partner with Product Managers and other involved stakeholders to define research objectives and the UX roadmap. Conduct qualitative and quantitative user research to uncover needs, pain points, and motivations. Map and visualise customer journeys and service blueprints to identify improvement opportunities. Design new or enhanced services that deliver measurable value. Create low and high fidelity prototypes based on existing design patterns. Provide UX feedback to an Agile delivery team to compliment sprint cycles. Build and maintain relationships with external stakeholders. Required Skills & Qualifications Proven experience in user research (qualitative & quantitative) and service design. Strong ability to map customer journeys and develop service blueprints. Expertise in inclusive and accessible design practices. Skilled in prototyping (low/high fidelity) and familiar with service design principles. Solid understanding of GDPR and research ethics. Ideally with Axure RP experience. Benefits 6-month initial contract £400 to £450 / day (Outside IR35) Hybrid working model (Edinburgh or Glasgow)
Lorien
Senior Product Designer - Loyalty & Propositions
Lorien
Senior Product Designer - Loyalty & Propositions 12 Month Contract Hybrid - 2 days per week in the office (central London) Our Retail client is looking for a Senior Product Designer to join a Loyalty & Propositions team , working on customer loyalty schemes that deliver meaningful experiences and value. This is an exciting opportunity to shape propositions that engage millions of customers. What You'll Do: Lead end-to-end design across UX and UI , from discovery and research through to delivery and iteration. Define and test new propositions with customers, ensuring designs are intuitive, accessible, and impactful. Run workshops and ideation sessions to align stakeholders and uncover insights. Use tools like Figma and Miro to create wireframes, prototypes, and polished designs. Partner with user researchers to validate concepts and improve experiences. Advocate for the customer voice and champion design thinking within the team. Experience Required: Proven experience in customer-centric environments, ideally within loyalty schemes or propositions . Strong background in User Research, Testing, UX/UI Design , and workshop facilitation. Excellent stakeholder management and influencing skills. Proficiency in Figma , Miro , and usability testing methodologies. Ability to balance creativity with commercial and technical considerations. Knowledge of W3C accessibility standards and responsive design principles. To apply for this position please submit your CV. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Dec 05, 2025
Contractor
Senior Product Designer - Loyalty & Propositions 12 Month Contract Hybrid - 2 days per week in the office (central London) Our Retail client is looking for a Senior Product Designer to join a Loyalty & Propositions team , working on customer loyalty schemes that deliver meaningful experiences and value. This is an exciting opportunity to shape propositions that engage millions of customers. What You'll Do: Lead end-to-end design across UX and UI , from discovery and research through to delivery and iteration. Define and test new propositions with customers, ensuring designs are intuitive, accessible, and impactful. Run workshops and ideation sessions to align stakeholders and uncover insights. Use tools like Figma and Miro to create wireframes, prototypes, and polished designs. Partner with user researchers to validate concepts and improve experiences. Advocate for the customer voice and champion design thinking within the team. Experience Required: Proven experience in customer-centric environments, ideally within loyalty schemes or propositions . Strong background in User Research, Testing, UX/UI Design , and workshop facilitation. Excellent stakeholder management and influencing skills. Proficiency in Figma , Miro , and usability testing methodologies. Ability to balance creativity with commercial and technical considerations. Knowledge of W3C accessibility standards and responsive design principles. To apply for this position please submit your CV. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Boston Consulting Group
Global UX Research Director & Chapter Lead
Boston Consulting Group
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 04, 2025
Full time
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Owen Reed
Senior UX Designer
Owen Reed Manchester, Lancashire
Senior UX Designer - Consulting (UK-Wide, Hybrid) Overview Our client is seeking Senior UX Designers (Consultants) to join their growing team. In this role, you will champion user-centred design, ensuring services are accessible, intuitive, and effective. You will work closely with user researchers, product managers, and engineers to design people-centred services, leading multidisciplinary Agile teams, and advising clients on best practices in UX. This opportunity is ideal for experienced UX professionals who are looking to grow into leadership roles, influence design direction, and support the development of inclusive, high-impact digital services. Responsibilities As a Senior UX Designer, you will: Advise clients on solving complex problems using UX design, people-centred design, and Agile methodologies. Lead multidisciplinary Agile teams to deliver services that meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To succeed in this role, you will bring: Advanced UX design expertise applied across varied projects and environments. Experience working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and leadership skills, with confidence in guiding clients through problem spaces and solution design. Benefits Our client offers a comprehensive benefits package, including: Competitive salary with clear progression opportunities. Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Flexible benefits package with options such as: private health and dental cover, additional pension contributions, extra holidays, wellbeing support, charity contributions, and tree planting. Life assurance, death in service cover, and critical illness cover. Cycle-to-Work and salary sacrifice electric vehicle schemes. Season ticket loans and relocation support (up to £8,000, subject to terms). Access to financial and wellbeing support, volunteer days, and Perkbox discounts. Diversity & Inclusion Our client is committed to building a diverse, equitable, and inclusive workplace. Applications are encouraged from underrepresented groups, including women, ethnic minorities, LGBTQ+, neurodivergent individuals, and people with disabilities. Adjustments and accommodations will be provided throughout the recruitment process to ensure equity and accessibility. Application Process If you are passionate about leading user-centred design and shaping impactful digital services, we encourage you to apply. Please click "Apply" to submit your CV. Shortlisted candidates will be contacted to discuss the next ste
Oct 08, 2025
Full time
Senior UX Designer - Consulting (UK-Wide, Hybrid) Overview Our client is seeking Senior UX Designers (Consultants) to join their growing team. In this role, you will champion user-centred design, ensuring services are accessible, intuitive, and effective. You will work closely with user researchers, product managers, and engineers to design people-centred services, leading multidisciplinary Agile teams, and advising clients on best practices in UX. This opportunity is ideal for experienced UX professionals who are looking to grow into leadership roles, influence design direction, and support the development of inclusive, high-impact digital services. Responsibilities As a Senior UX Designer, you will: Advise clients on solving complex problems using UX design, people-centred design, and Agile methodologies. Lead multidisciplinary Agile teams to deliver services that meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To succeed in this role, you will bring: Advanced UX design expertise applied across varied projects and environments. Experience working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and leadership skills, with confidence in guiding clients through problem spaces and solution design. Benefits Our client offers a comprehensive benefits package, including: Competitive salary with clear progression opportunities. Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Flexible benefits package with options such as: private health and dental cover, additional pension contributions, extra holidays, wellbeing support, charity contributions, and tree planting. Life assurance, death in service cover, and critical illness cover. Cycle-to-Work and salary sacrifice electric vehicle schemes. Season ticket loans and relocation support (up to £8,000, subject to terms). Access to financial and wellbeing support, volunteer days, and Perkbox discounts. Diversity & Inclusion Our client is committed to building a diverse, equitable, and inclusive workplace. Applications are encouraged from underrepresented groups, including women, ethnic minorities, LGBTQ+, neurodivergent individuals, and people with disabilities. Adjustments and accommodations will be provided throughout the recruitment process to ensure equity and accessibility. Application Process If you are passionate about leading user-centred design and shaping impactful digital services, we encourage you to apply. Please click "Apply" to submit your CV. Shortlisted candidates will be contacted to discuss the next ste
Mercator Digital
Permanent User Researcher
Mercator Digital
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Oct 07, 2025
Full time
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Pontoon
Visual Designer (Design System Specialist)
Pontoon Edinburgh, Midlothian
Job Title: Visual Designer (Design System Specialist) Contract Type: Temporary Contract Length: 6 Months (with possibility for extension) Location: Edinburgh Princes Exchange (2 days a week onsite) Daily Rate: Circa 600/Day Status: Inside IR35 Working Pattern: Full Time About the Client: Join a leading UK banking organisation known for its innovative digital services and commitment to customer-centric solutions. With a multi-channel approach and significant investment in technology, this client is dedicated to transforming the banking experience for over 30 million customers. Who We're Looking For: Are you a creative powerhouse ready to bring digital experiences to life? We're seeking a Visual Designer (Design System Specialist) who excels at storytelling and thrives in a collaborative environment. Join our client's Experience Design team, where you will work alongside talented designers, researchers, and strategists. Ideal Candidate Will Have: Design System Leadership: Experience in building and evolving design systems that support scalable and consistent product design across iOS, Android, and web Is essential. Define and manage design tokens (colours, typography, spacing, motion) that translate brand UI Figma Expertise: Mastery of Figma, including advanced usage for creating reusable and accessible components is essential. Guideline Documentation: Ability to document usage best practises for designers and developers. Visual Design Experience: Demonstrable experience creating experience-led brand digital journeys. Demonstrable experience within Visual Design Collaborative Mindset: A desire to learn and support a busy multi-disciplinary team. Energy and Enthusiasm: A passion for visual design and a drive to innovate. Excellent Communication Skills: Strong stakeholder management skills with the ability to communicate designs effectively to developers and senior leaders. Your Role Will Involve: Creative Problem Solving: Use your design expertise to simplify complex challenges and enhance user experiences. Asset Creation: Design production assets, infographics, logos, and engaging interfaces for web and mobile applications. Digital Experience Design: Make the mundane exciting and create captivating digital journeys. Design System Mastery: Help scale and refine the digital design system to ensure consistency across platforms. Prototyping Excellence: Bring your designs to life using Figma and other prototyping tools. Collaboration: Work confidently within agile teams to define project priorities and visualise outcomes. Stakeholder Engagement: Communicate effectively with design teams and senior decision-makers to align objectives with customer needs. Why Join Us? Be part of a dynamic team that values creativity and innovation. Contribute to impactful projects that shape the future of banking. Opportunity for professional growth within a supportive environment. If this exciting opportunity resonates with you, even if your skills don't perfectly match the job description, we encourage you to apply! We'd love to hear from you. Bring your visual design expertise to a place where it truly matters. Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 03, 2025
Contractor
Job Title: Visual Designer (Design System Specialist) Contract Type: Temporary Contract Length: 6 Months (with possibility for extension) Location: Edinburgh Princes Exchange (2 days a week onsite) Daily Rate: Circa 600/Day Status: Inside IR35 Working Pattern: Full Time About the Client: Join a leading UK banking organisation known for its innovative digital services and commitment to customer-centric solutions. With a multi-channel approach and significant investment in technology, this client is dedicated to transforming the banking experience for over 30 million customers. Who We're Looking For: Are you a creative powerhouse ready to bring digital experiences to life? We're seeking a Visual Designer (Design System Specialist) who excels at storytelling and thrives in a collaborative environment. Join our client's Experience Design team, where you will work alongside talented designers, researchers, and strategists. Ideal Candidate Will Have: Design System Leadership: Experience in building and evolving design systems that support scalable and consistent product design across iOS, Android, and web Is essential. Define and manage design tokens (colours, typography, spacing, motion) that translate brand UI Figma Expertise: Mastery of Figma, including advanced usage for creating reusable and accessible components is essential. Guideline Documentation: Ability to document usage best practises for designers and developers. Visual Design Experience: Demonstrable experience creating experience-led brand digital journeys. Demonstrable experience within Visual Design Collaborative Mindset: A desire to learn and support a busy multi-disciplinary team. Energy and Enthusiasm: A passion for visual design and a drive to innovate. Excellent Communication Skills: Strong stakeholder management skills with the ability to communicate designs effectively to developers and senior leaders. Your Role Will Involve: Creative Problem Solving: Use your design expertise to simplify complex challenges and enhance user experiences. Asset Creation: Design production assets, infographics, logos, and engaging interfaces for web and mobile applications. Digital Experience Design: Make the mundane exciting and create captivating digital journeys. Design System Mastery: Help scale and refine the digital design system to ensure consistency across platforms. Prototyping Excellence: Bring your designs to life using Figma and other prototyping tools. Collaboration: Work confidently within agile teams to define project priorities and visualise outcomes. Stakeholder Engagement: Communicate effectively with design teams and senior decision-makers to align objectives with customer needs. Why Join Us? Be part of a dynamic team that values creativity and innovation. Contribute to impactful projects that shape the future of banking. Opportunity for professional growth within a supportive environment. If this exciting opportunity resonates with you, even if your skills don't perfectly match the job description, we encourage you to apply! We'd love to hear from you. Bring your visual design expertise to a place where it truly matters. Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Damia Group LTD
Strategic Service Design Lead
Damia Group LTD
Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Oct 01, 2025
Contractor
Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

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