132 jobs found

Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Technical Support Analyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will act as first line support for all helpdesk requests and incidents. Role Responsibilities: Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of IT hardware and software. Liaise with third-party IT support companies and vendors as required. Provide IT support to other AHUK offices as needed. Perform any other IM or IM Admin related tasks. Adhere to defined IT standards and procedures. Purchase, Configure, install and maintain desktop and laptop PCs Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors An ideal candidate for the Technical Support Analyst role would have: Strong expertise in supporting Windows based PC s and servers Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a team A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance For more information on this role, please contact Jules Bujalska on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

OT Cyber Security Specialist (SC Cleared) Contract: 12 months Location: 2 days per week onsite (London or Capenhurst) Industry: Industrial / Utilities / Nuclear Clearance: Must hold active SC clearance Start: ASAP/Jan Rate - £(Apply online only)/day inside IR35 Purpose of the Role The OT Cyber Security Specialist will support the design, development, integration, and delivery of OT security controls as part of a wider OT Cyber Security Enhancement Programme. The role reports to the Head of OT Cyber Security & Cyber Assurance, with matrix reporting to the OT Security Programme Manager, and sits within the Group Information Security Department. The successful candidate must be experienced in developing OT cyber security procedures, maintaining and embedding Cyber Security Management Systems (CSMS), creating technical documentation, and delivering training and awareness activities. Key Accountabilities 1. Programme Support and Delivery Develop and update site management system procedures to align with OT Cyber Security Standards. Amend existing procedures based on OT security review findings, embedding improvements in the global CSMS. Collaborate with site Information Security Managers to integrate changes and support risk assessment refreshes. Coordinate and prioritise risk treatment activities in line with updated procedures. Support the OT Security Programme Manager in delivering control uplifts, including documentation updates. Performance Indicators Increased alignment of OT security strategy with programme objectives. Adoption and integration of policies, standards, and procedures across sites. Reduction in identified OT security risks. Clear documentation of technical and business requirements for risk mitigation. 2. Gap Analysis & Risk Assessment Lead gap assessments against the OT cyber security standard and global OT risk framework. Define risk mitigation requirements in collaboration with engineering, local security, and technical teams. Work with engineering, design authority, IT, site ISMs, and maintenance teams to embed security controls in the project lifecycle. Support assurance reviews for new and existing projects to confirm compliance with reference architectures and security standards. Liaise with project teams and vendors to ensure risk considerations are embedded from design to deployment. Performance Indicators Percentage of projects evaluated and approved on time. Successful incorporation of Security by Design principles. Time to resolve deviations from standards. Volume of compliance assessments conducted annually. 3. Security Awareness & Training Develop and support the delivery of a global OT security awareness campaign. Prepare and deliver tailored training materials to stakeholders across the OT governance structure. Work with marketing/communications to coordinate the rollout of security awareness materials. Performance Indicators Effective design and delivery of the awareness programme. Number of training sessions delivered to OT security stakeholders. 4. Business Engagement & Communications Prepare and communicate assessment results, recommendations, guidance, and industry trends to operational and tactical stakeholders. Support KPI reporting and contribution of security performance metrics to leadership. Performance Indicators Quality and relevance of stakeholder feedback. Timely delivery of KPI and programme reports. Job Requirements Vocational Qualifications (Preferred) Bachelor s or Master s degree in Automation, Robotics, Cyber Security, Computer Science, or related discipline. Relevant OT/IT cyber security certifications such as: ISA/IEC 62443 Series CISSP / CISM / CISA CEH GICSP CSSA Behavioural Competencies Strong collaboration and teamwork. Commitment to continuous improvement. Accountability and empowerment. Transparency, respect, and inclusivity. Strong focus on safety and integrity. Long-term, strategic thinking. Professional Skills Excellent written and verbal communication skills, able to tailor to technical and non-technical audiences. Proven experience delivering high-quality work independently or within cross-disciplinary teams. Strong stakeholder management and relationship-building skills. Effective problem-solving and collaboration capabilities. Technical Skills Required: Minimum 3+ years OT Security experience within programme design/delivery or security engineering. Strong experience in procedural writing and documentation creation. Experience developing and maintaining Cyber Security Management Systems (CSMS). Proven application of security standards and best practices including NIST CSF, ISO 27001, IEC 62443, and NIS regulations. Strong understanding of OT systems, networks, architecture, protocols, and vulnerabilities. Experience in: Developing OT security procedures and processes. End-to-end risk assessment, management, and treatment. Conducting compliance assessments and assurance reviews. Translating business needs into technical specifications. Delivering training and awareness activities to promote a strong cyber security culture. Additional Requirements Must hold current SC clearance (essential). Must be able to work onsite 2 days per week in London or Capenhurst. Experience working in industrial, utilities, or nuclear environments is strongly preferred.

Information Security Manager - Governance and Risk Glasgow - hybrid Up to 80,000 + benefits Head Resourcing are looking for an experienced Information Security Manager to join a successful family-owned Glasgow business. In this role you will lead the implementation, development, and execution of a large range of security related activities such as compliance with policies and standards, monitoring, risk and threat assessment, and business continuity and disaster recovery. This role will require a minimum of 2 days on site working in Glasgow and offers an excellent opportunity for the right candidate to progress. Required skills / Experience: Background in Information Security and the ability to lead a team of information security analysts In-depth knowledge of security policies and frameworks such as Cyber Essentials, ISO 27001/22301, and NIST Experience working with operations teams to ensure compliance Understanding of a variety of security tools, in particular Microsoft Purview or another data loss prevention platform Ability to research and evaluate emerging cyber security threats and how to manage them Experience having input into disaster recovery plans as well as the creation of contingency plans in the event of a security breach Knowledge of the latest security and technology developments Please note, your application will be automatically rejected if you don't live within commuting distance of Glasgow Head Resourcing would love to support your search! Join our community of over 38,000 followers by clicking on the Head Resourcing logo and keep updated on our latest IT, Digital and Business Change roles. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated and as such we welcome enquiries and applications from everyone. We will be happy to speak to you about any workplace adjustments you need in order to be at your best during the recruitment process. To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert.

Cyber Security Analyst - Permanent Role Location: Hybrid London Employment Type: Full-Time Shape the Future of Our Security Framework We're looking for a Cyber Security Analyst who is passionate about closing security gaps and ensuring robust compliance. This is a permanent role where your expertise in ISO 27001 implementation AND ongoing maintenance will be the cornerstone of our security strategy. Why This Role Matters Gap Analysis at the Core: You'll lead regular risk assessments and gap analyses to identify vulnerabilities and strengthen our security posture. ISO 27001 Expertise: Beyond implementation, you'll ensure continuous compliance and drive improvements to maintain certification year after year. Strategic Impact: Your work will influence audits, security operations, and business continuity planning across the organisation. What You'll Do Own the ISO 27001 renewal process , from planning to execution, and maintain ISMS documentation. Conduct comprehensive gap analyses and risk assessments, recommending actionable mitigation strategies. Coordinate internal and external audits, liaising with certification bodies. Develop and update security policies aligned with ISO 27001, GDPR, and other frameworks. Deliver security awareness training and embed a culture of compliance. Support day-to-day security operations, including monitoring, incident response, and threat analysis. What We're Looking For Experience: 3-5 years in information security or compliance roles. ISO 27001 Mastery: Proven track record in implementing AND maintaining ISO/IEC 27001 certification . Analytical Strength: Skilled in gap analysis, risk management, and vulnerability identification. Certifications: ISO 27001 Lead Implementer/Auditor, CISSP, CISM (highly desirable). Skills: Excellent communication, documentation, and project management abilities. Preferred Extras Familiarity with GRC tools and ISMS platforms. Ability to work independently and manage multiple priorities. Strong problem-solving skills in a fast-paced environment. Your expertise will keep us secure, compliant, and ahead of the curve. Apply now and take ownership of a role where your skills truly make a difference.

Pay: 30,780.00- 40,209.00 per year Job Description: Salary: 30,780 - 40,209 per annum Contract: Fixed term, 12 months Location: Hybrid - Kings Lynn We are looking for a Technical Services Analyst to join our friendly and forward-thinking ICT team as they modernise their digital infrastructure. This is a fantastic opportunity to provide second-line support across Microsoft 365, Teams Voice, and Windows environments. You'll help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT projects. You'll also play a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient. Key Responsibilities Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices. Deliver first-line support for meeting room AV systems (Teams Rooms). Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and the wider Office suite. Support Teams Voice and telephony platforms. Assist with Active Directory/Entra ID administration, including user management and group policies. Help configure, patch, and monitor Windows servers. Manage endpoints using Intune or similar platforms. Maintain ICT asset registers and documentation. Collaborate on ICT infrastructure projects, supporting planning, testing, and deployment. Ensure compliance with cybersecurity best practices. What We're Looking For Essential Knowledge & Skills: Minimum 2 years' experience in ICT support or similar technical environment. Strong knowledge of Windows 10/11 operating systems. Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint, Office suite). Familiarity with Active Directory/Entra ID. Awareness of cybersecurity best practices. Understanding of ICT infrastructure including servers, networks, and telephony. Excellent troubleshooting, communication, and documentation skills. Ability to work under pressure and meet deadlines. Desirable Knowledge & Skills: Experience with Intune and endpoint management. Familiarity with ITIL-based Service Desk processes. Experience maintaining ICT asset registers or CMDBs. Public sector or local government ICT experience. Ability to explain technical information clearly to non-technical users

We are looking for a Deputy ICT Manager to support the ICT Manager in the day-to-day management of the ICT service and help ensure delivery of reliable, secure and efficient services across the organisation. This is a fantastic opportunity to be the key liaison between ICT and council service areas, ensuring that business needs are fully understood, prioritised, and translated into effective ICT solutions and improvements. You'll also play a key role in supporting the organisation's digital transformation and readiness for Local Government Reorganisation (LGR). Key Responsibilities: Support the ICT Manager in the leadership and management of the ICT team, including work allocation, performance monitoring, and service delivery oversight. Act as the ICT Manager's deputy in their absence, including representing ICT at internal and external meetings. Act as the main ICT contact for assigned service areas, developing a detailed understanding of their business processes, challenges, and priorities. Conduct business process reviews, capturing current ("as-is") and future ("to-be") states to identify opportunities for improvement, automation, or digitisation. Work closely with corporate transformation and programme teams to ensure ICT dependencies and requirements for LGR are clearly identified and managed. Support services in preparing for system, process, and data changes arising from LGR. Champion the effective use of the Microsoft technology stack (including Microsoft 365, Teams, SharePoint, Power Platform, and Azure) to enable smarter working and digital transformation. Work with ICT and service teams to develop and embed solutions that make best use of existing Microsoft capabilities before procuring third-party systems. Lead or support ICT-related projects through all stages of the project lifecycle, including planning, delivery, testing, and implementation. Act as a bridge between technical ICT staff and business users, ensuring clear and effective communication. What We're Looking For Essential Knowledge & Skills: Proven ICT management experience (ideally 3+ years) in a Business Analyst, Business Partner, or similar ICT-facing role. Local government experience desirable but not essential. Strong understanding of ICT systems, digital transformation, and business change. Must have the ability to make an immediate impact - supporting during a major digital transformation programme ( 1.5-2m investment over 24 months). Strong business analysis skills. Excellent stakeholder engagement and communication skills. Desirable Knowledge & Skills: Experience supporting ICT service delivery and management. Familiarity with Local Government Reorganisation or large-scale organisational change. Knowledge of ITIL principles or ICT service management frameworks. Understanding of data governance, information security, and digital transformation best practice. Professional certification in business analysis (e.g. BCS, IIBA) or project management (e.g. PRINCE2, Agile). What's in it for you? A competitive salary Generous annual leave, including office closure between Christmas and New Year Comprehensive benefits package, including discount schemes, cycle to work, online GP, and more Employee Assistance Programme, including access to counselling services A good work/life balance with an agile working environment Committed training programme and development opportunities Membership of the local government pension scheme

2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Senior Service Desk Analyst - 33,000/ 35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Duties/Areas of Responsibility Provide desktop, server and Cloud support to clients Diagnose and resolve technical issues within SLAs Act as a point of escalation for Service Desk Analysts Escalate IT issues to the Senior Engineers where necessary Mentoring junior engineers Firewall/Network/Wi-Fi installs Dealing with WAN, remote connectivity, VOIP systems, VPNs and network security Onboarding of new clients Producing reports and proposals for clients Undertake medium-sized IT projects Installations of hardware on site Ensuring all client's technical information is documented and up to date Highlighting of any areas where replacement equipment is needed Other: Excellent phone manner and customer service skills Being part of a rota to be onsite in a local school. Work extra hours to meet deadlines, as required Excellent team player by providing assistance and support to colleagues Outstanding communication with the team and clients Ensure that the highest level of customer service is provided to all client The Package: If successful our client is offering a salary of 33,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this senior service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisation's internal users. This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits. Key Responsibilities: Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place. Participating in IT projects and contributing to the continuous improvement of the service desk function. What We Are Looking For: Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016. This is a fantastic opportunity to join a forward-thinking organisation in a role that offers both challenge and career growth. Don't miss out! Due to the nature of the organisation s public services, you will be expected to go through and obtain SC and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 3-4 years. Alternatively, already hold current SC security clearance. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Operations Analyst Annual Salary of 41,000- 45,000 Permanent, Full-time Watford Operations Analyst required to join a dynamic team within a leading national organisation. This role is ideal for a technically driven professional who enjoys being challenged, thrives in an evolving environment, and is motivated by continuous improvement and repeated success. In this role, you will support a large and diverse user base across hundreds of UK sites, working with the latest cloud and on-premises technologies. You will be heavily involved in maintaining core infrastructure, improving operational processes, and contributing to the organisation's long-term technology roadmap. Key responsibilities of the Operations Analyst Deliver day-to-day operational support for cloud-hosted and on-premises server environments and networks Work closely with Application Support colleagues to diagnose and resolve service issues Maintain and enhance infrastructure to ensure secure, stable, and highly available services for approximately 6,500 users across 300 locations Contribute to lifecycle management and continuous improvement initiatives Support the planning, testing, and rollout of infrastructure changes and upgrades Build strong working relationships with internal teams and external partners Uphold cybersecurity best practice and support efforts to retain security accreditations Required skills and experience of the Operations Analyst Broad experience as a Microsoft-focused Cloud Engineer or Operations Analyst Strong knowledge of Azure services, including IaaS, PaaS, ASR, and M365 (Exchange Online, Teams, OneDrive) Understanding of Azure networking components: private endpoints, Azure Firewall, VPNs, IP Groups Experience working with Windows Server, Windows Desktop, and Linux environments Windows Server, Active Directory, Hyper-V PowerShell for automation and scripting. Experience with monitoring tools, Log Analytics, Sentinel and alerting platforms Familiarity with Logic Apps, API Management, and Azure Application Proxy Strong knowledge of LAN/WAN technologies including switching, routing, firewalls, MPLS, VRF, SD-WAN and DNS/DHCP services This role offers the chance to work with modern cloud technologies, contribute to meaningful infrastructure improvements, and develop your skills within a supportive team environment. If you believe you have the necessary skills, ambition and experience for the Operations Analyst role, please apply now, or contact Kyle Fitzgerald at Sellick Partnership. With the department workload increasing due to the success of the organisation, the client is looking for a relatively quick appointment. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-

Joining our Data and Systems Team as a skilled Data Architect, passionate about data architecture and digital transformation, you'll support the SEN Digital Optimisation Programme, which aims to transform how services for children and young people with Special Educational Needs (SEN) are delivered. In this pivotal role, you'll design, implement, and maintain robust data architecture to drive strategic objectives and service optimisation. You'll collaborate with colleagues across Data and Systems, SEN Service, and IT to ensure data is structured, governed, and accessible for analytics, operational efficiency, and informed decision-making. What you'll do: Data Architecture Design: Design, implement and maintain enterprise data models, data flow diagrams, and architecture blueprints aligned with SEN business needs. Governance and Standards: Define and enforce data standards, policies, and governance frameworks to ensure data quality, security, and compliance. Integration and Interoperability: Develop data integration strategies across systems and platforms for seamless data exchange and consistency. Collaboration: Work with data engineers, analysts, developers, and stakeholders to translate requirements into scalable data solutions. Lead technical solution development and manage a technical analyst focused on SQL and reporting alignment. Documentation and Communication: Maintain clear and comprehensive documentation and communicate complex concepts clearly to technical and non-technical audiences. What we're looking for: Degree and/or formal industry-recognised qualifications or equivalent experience. Proven experience in data architecture, data modelling, and database design. Strong understanding of data warehousing, ETL processes, and cloud data platforms (e.g. Azure). Proficiency in SQL and data modelling tools, with familiarity in data governance frameworks (e.g. DAMA). Excellent problem-solving, communication, and stakeholder management skills. Ability to manage and prioritise workloads flexibly. Aptitude for troubleshooting and exploring new/existing data tools. Why join us: Play a key role in a high-profile digital transformation programme. Work in a collaborative environment that values innovation, continuous improvement, and customer focus. Opportunities for professional development and to contribute to service improvement. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Other roles you may have experience of may include: Enterprise Data Architect, Solutions Data Architect, Information Architect, Solutions Data Architect, Data Integration Architect, Data Platform Architect, Analytics Architect, Digital Data Architect.

Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks. Key Responsibilities Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress. Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues. Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover. Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software. Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally. Accurately log support calls and document fixes within the helpdesk ticketing system for future reference. Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library. Participate in meetings with other business units to enhance understanding of operational roles and support professional development Skills, Experience and Qualifications Previous experience in a 2nd line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems for logging and tracking incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills and the ability to prioritise workload. Essential Attributes Technical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.

2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Are you looking to join a global software technology company, with their main base of operations here, in the UK, as an experienced GRC Information Security Analyst ? Do you have experience in the GRC Security space with audits, auditors, ISO27001, PCI DSS, SOC2, NIST & current compliance regulations? If so & you are looking to expand your information Security career, meet new team members, embrace new challenges & join a world-class team we d like to hear from you! Job title: GRC Information Security Analyst. Global Technology company. Salary: £60K - £65K Basic range + 10% Bonus + Excellent benefits package Location: Central London office. We offer a hybrid workplace, with a LOT of flexibility for remote . However, due to the nature of the role; dealing with external auditors & internal departments, we have put, roughly, 1-2 days per week on this, in office. Some weeks, it may be zero though! Some weeks, it may be 3 days flexibility is key. If you re an experienced GRC Security Analyst, you ll already know what the role will entail, but see below for things we ll need to see in order to be considered: - Knowledge and experience of ISO 27001, PCI DSS, SOC2, NIST and CIS benchmarking is essential. - Knowledge and experience achieving and maintaining compliance with relevant legislation, such as DPA, GDPR - Knowledge of cloud environments (AWS, Azure) & Windows, &/or Linux environments ( To be clear: this is NOT a technical, hands-on role. We have a separate security engineering team for that ) Things we d love to see, but are not needed to be considered (& you ll get experience in by joining us): - IT Security Risk & Compliance automated tooling: Drata, Vanta, One Trust or another. - If you come with CISA or Lead Auditor certifications, then that would be handy! Reporting directly to the IT Security GRC Director, you ll need strong communications & internal / external stakeholder management skills. If all the above sounds of interest & you d like to find out more, please do apply now, or get in touch for a confidential discussion.

Our marine client based just outside Glasgow are looking for a Marine Application Support Analyst, to maintain product support via the company portal. The role of Marine Application Support Analyst will support development projects or the development sprint lifecycle through requirements gathering, process mapping and story boarding whilst acting in the capacity as Product Owner when required. This is inclusive of stakeholder management and functional management of testing phases inclusive of development test plans, manual function testing and full system regression testing. THE SUCCESSFUL APPLICANT HND Or Degree level Marine Engineering qualification. Demonstrable experience in marine operations or an offshore environment. Demonstrable experience in populating, supporting and maintaining fleet management systems. Adaptable customer support skills with an ability to discuss technical issues depending on level of understanding. Understanding and application of Operational and Development Project Lifecycle inclusive of Agile and Waterfall methodologies. (preferred) Experience in the role of Product Owner and/or Manual Development Tester. (preferred) Understanding and experience regards Business Process and Mapping methodologies. (preferred) Above average competency with Office 365 and Adobe packages. Motivated attitude. JOB DESCRIPTION Collecting, validating, inputting, manipulating, extracting and analysing asset and operational data via inbuilt reporting sets or creation of specific Power BI reports. Provide training to new and existing staff relating to all modules contained within the Aurora suite of products. Maintain and update training guides and associated media both for internal and external use. Maintain and update product release notes and user guides as part of the development project/sprint phases plus update Customer Support Knowledge Base as and when required. Act as Product Owner for ongoing development project/sprint cycles, maintaining the Azure DevOps backlog as and when required inclusive of process mapping, requirements/story gathering and translation of Client requirements to meet the needs of the Development Team. Responsible for manual function testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility and accuracy of asset and operational data. Proactive in Aurora enhancements, changes and development support. Responsible for mapping assigned product related or operational processes utilising Microsoft Visio, Nintex Promapp as an aid to development requirements gathering or internal process improvement. Responsible for creating, updating and producing reports associated with the Aurora system and peripherals. Proactive in participation of R&D projects and enhancement of digital and technical knowledge. Undertaking and participation in projects which will analyse how we are delivering company services with the aim of assisting in the further enhancement and development of Aurora. Utilise and update the Company s Project Costing and Billing system as per agreed policies. Accountable for the creation, updating, maintenance, storage, knowledge sharing and distribution of high-quality documentation relating to all software development activities. REMUNERATION PACKAGE ON OFFER Competitive Salary and Benefits Package