8 jobs found

What We re Looking For: We need someone with a sharp eye for detail, a can-do attitude, and the ability to think on their feet. As a Breakdown Controller, you ll be the go-to problem solver, keeping our vehicles moving and our customers happy. You ll need to work well independently, but also be a team player liaising with garages, customers, and internal teams like Fleet, Hire Desk, and Operations. What You ll Do: Take breakdown calls and find solutions by coordinating with suppliers and engineering support. Keep customers updated via phone/email with progress reports on vehicle repairs. Minimise vehicle downtime and escalate issues when needed. Raise purchase orders, process recharges, and liaise with Accounts on billing queries. Work closely with Finance, Workshop, and Sales to keep things running smoothly. Keep accurate and detailed records in Syrinx. Always maintain professional, friendly, and courteous communication with customers and colleagues. Cover out-of-hours rota (additional pay applies). Any other ad-hoc duties to keep the operation ticking along. What You ll Bring: Excellent written and verbal communication skills. Super organised with strong planning skills and attention to detail. Confident with Microsoft Office. Customer service experience (essential). Vehicle knowledge is a bonus, but not essential. A problem-solving mindset and ability to stay calm under pressure. Great interpersonal skills you ll be working with lots of different people! Why You ll Love Working Here: Extra leave (Birthday) because everyone needs a break! Health & wellbeing programme Life insurance Employee discounts and store perks Cycle to work scheme Referral programme On-site parking (and yes, it s free!) Supportive, fun, and fast-growing team If you love keeping things running smoothly, solving problems on the fly, and being part of a dynamic team we want to hear from you!

Hire Desk Coordinator Salary: £28,000 - £30,000 (depending on experience)Location: Poole Contract: Full-time, Permanent, office based About the RoleWe are seeking a motivated and organised Fleet/Hire Desk Coordinator to join our team. This is a key role within our business, ensuring that equipment hire operations run smoothly. You will be the first point of contact for the internal employees requiring equipment, responsible for managing bookings, coordinating deliveries and collections, and maintaining accurate records through our IT systems.This position offers the opportunity to work in a fast-paced environment where attention to detail, communication skills, and customer focus are essential. Key Responsibilities Booking Out Equipment: Manage requests, ensuring equipment is allocated correctly and efficiently. Arranging Delivery & Collection: Coordinate logistics with drivers and contractors/employees to guarantee timely delivery and return of equipment. Charging & Invoicing: Process hire charges, generate invoices, and ensure accurate billing in line with company procedures. Booking In & Checking Returned Equipment: Inspect returned equipment, record condition, and update systems accordingly. Operating the Hire Desk: Act as the central point of contact for hire enquiries, providing excellent customer service. IT Systems Management: Use company software to record bookings, track equipment, and maintain accurate data. Skills & Experience Required Previous experience in a hire environment (equipment hire, tool hire, plant hire, car or van hire or similar). Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent communication and customer service skills. Competence in using IT systems to manage bookings and invoicing. Attention to detail and accuracy in record-keeping. Ability to work independently and as part of a team. What We Offer Competitive salary (£26,000 - £30,000 depending on experience). Full training and support to succeed in the role. Opportunities for career progression within a growing business. A supportive team environment with a focus on customer satisfaction. Pension scheme and other company benefits. Ideal CandidateThis role would suit someone with a background in hire desk operations, logistics coordination, or customer service within a hire environment. You'll be proactive, reliable, and keen to deliver a seamless service to customers while ensuring operational efficiency. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Administrator (Hire Desk Controller) Stowmarket - onsite Permanent Up to £26k + Flexible Benefits Freedom Group have a fantastic opportunity for a Administrator (Hire Desk Controller) to join our team based in Stowmarket. This is a key role responsible for coordinating traffic management, plant, tool, and machinery hire to internal customers, ensuring smooth operational delivery through effective supply chain collaboration. Some of the key deliverables in this role will include: Managing daily plant and equipment hire requirements for operational teams Processing traffic management bookings and requirements. Raising and processing orders through to completion. Proactively managing equipment breakdowns and replacements. Developing strong working relationships with internal customers. Maintaining the Hire Desk diary and ensuring accurate scheduling. Liaising with supply chain partners to obtain quotes and confirm bookings. Working closely with the Finance Administrator in Wakefield to ensure invoice accuracy. Developing and maintaining knowledge of depot equipment for hire/sale, including safety and test requirements. What we're looking for: We're looking for a proactive and organised individual with strong communication skills and a positive, team-oriented attitude. Ideally, you'll have: Experience and knowledge of construction plant hire (desirable). Proficiency in Microsoft Office packages. Strong organisational skills and attention to detail. Effective communication and interpersonal skills. A commitment to learning and continuous improvement. A positive, can-do attitude and the ability to work well as part of a team. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

We are on the lookout for a Senior Technician to play a vital role in the smooth operation of a thriving campus environment. Working closely with the Facilities and Campus Managers, you will help ensure buildings, facilities and services meet all company and legislative standards. You will also provide front line technical, IT and facilities support to students and staff, contributing to an exceptional campus experience. The role may involve occasional support across multiple locations, depending on business needs. Based in Lincoln, Lincolnshire Salary: 25,000 to 28,000 per annum 25 Days Annual Leave, Plus Bank Holidays Health and wellbeing support, including a Health Cash Plan, Doctor Line GP service, Employee Assistance Programme, counselling access and Cycle to Work Enhanced maternity, paternity and sick pay Key Responsibilities: Support the setup and maintenance of equipment for lessons, coursework, exams and events Maintain clean, safe and well presented facilities and resources Act as an on site point of contact for staff and students needing technical or facilities support Respond to support requests promptly and effectively Oversee equipment booking systems and manage resource loans Set up and support live events, open days and special activities, including occasional evenings and weekends Carry out regular preventative maintenance on equipment and facilities Liaise with external contractors on electrical, security and fire alarm maintenance and upgrades Carry out routine building system tests and maintain accurate compliance records Support staff and students with setup and breakdown of technical or specialist resources Serve as a site keyholder, including responsibility for building opening/closing and alarm call-outs Work with the Facilities Manager on planning and budgeting for upgrades and contractor appointments Collaborate with the technician team on room upgrades and redesigns Assist in creating and managing inductions and user tests for specialist facilities Manage room bookings and support timetabling alongside the Head of Centre Provide technical support for student projects and external events in consultation with tutors Work with IT technicians and central IT teams to maintain smooth IT operations Essential Skills and Experience: Experience with MacOS, ChromeOS and Windows workstations Familiarity with IT management systems such as JAMF and Google Workspace Strong knowledge of classroom AV equipment, troubleshooting of AV and IT network systems Basic electronic maintenance, including cable making/repair Ability to use tools and carry out basic building maintenance Desirable Skills: Adobe Creative Suite Acoustic and electronic instruments Games engines such as Unity, Unreal and Blender, VR headsets, cameras and videography equipment Music production software including Logic Pro and Ableton Live, Music production hardware including mixing desks, outboard gear, microphones, MIDI controllers and synths PA and lighting systems, including DMX control and AV network protocols Web-streaming tools such as Blackmagic ATEM, OBS and streaming platforms