We are delighted to be recruiting for a HR person to join a rapidly growing company in Milton Keynes. What our client is looking for: They are looking for an HR person to look after all aspects of human resources at our Clients site. They are growing fast, with a mix of employees and agency staff, and they need someone to support them to bring in the best people, onboard them so they hit the ground running, manage employee relations and support the factory management team to create a positive, high performing culture. The role will be on site five days a week and will be a generalist role, getting involved in everything from running their engagement survey to organising regular social events for their staff. Key responsibilities include: Keeping all factory staff data up to date in their HRIS Managing recruitment for both permanent and agency staff, including writing job descriptions, advertising roles, screening and interviewing, and managing relationships with their agency. Onboarding new employees, including right to work checks (will include occasional early starts). Keeping their staff handbook and site policies up to date and ensuring they are available to all employees Reporting on people numbers and cost and highlighting variance vs their labour plan Creating an employee experience that reflects their brand values and helps get the best out of their people. Running their quarterly engagement surveys, analysing results, and driving action plans with the factory leadership team. Coaching and supporting factory leaders to develop their teams and to manage any people issues that arise. Deliver our DE performance management process, working with managers to implement goal setting, mid year and end of year reviews. Management of all employee relations including disciplinaries, grievances and absence management (the factory is not unionised). Organisation of regular social events to create a sense of team spirit and belonging. Ownership of training and development for all staff Offboarding of factory team members, including exit interviews Responsible for daily processing of employee working hours, including tracking attendance, recording absences and sickness, and ensuring accurate time data for all employees. Ensuring accurate and timely payroll completion for all factory employees. You will be part of both the People team and the Factory team. The role reports to the People Director, and collaborates closely with the People Business Partner, and the factory leadership team. You will work closely with the Production Manager, Factory Accounts Manager and Managing Director. You will also partner with an external recruitment agency for sourcing of our temporary employees. What you will bring (skills and experience) You are an experienced HR generalist and have ideally worked in a factory setting. You have used an HRIS before and you have good excel and powerpoint skills. You are organised and enjoy implementing processes that ensure the factory runs efficiently and maintains a high level of performance. You have a strong level of understanding of UK employment law What we expect from you (behaviours & values) You are warm, open, and friendly, able to quickly build rapport with all types of people and at varying levels of seniority. You are passionate about working at a purpose-driven company and you are able to convey that to others in a way that helps them connect with our mission. You are driven, proactive, and you always strive to make improvements. You thrive in a fast-paced environment and are comfortable with managing change. This is for a contract between 6 - 9 months (maternity cover) JBRP1_UKTJ
Dec 06, 2025
Full time
We are delighted to be recruiting for a HR person to join a rapidly growing company in Milton Keynes. What our client is looking for: They are looking for an HR person to look after all aspects of human resources at our Clients site. They are growing fast, with a mix of employees and agency staff, and they need someone to support them to bring in the best people, onboard them so they hit the ground running, manage employee relations and support the factory management team to create a positive, high performing culture. The role will be on site five days a week and will be a generalist role, getting involved in everything from running their engagement survey to organising regular social events for their staff. Key responsibilities include: Keeping all factory staff data up to date in their HRIS Managing recruitment for both permanent and agency staff, including writing job descriptions, advertising roles, screening and interviewing, and managing relationships with their agency. Onboarding new employees, including right to work checks (will include occasional early starts). Keeping their staff handbook and site policies up to date and ensuring they are available to all employees Reporting on people numbers and cost and highlighting variance vs their labour plan Creating an employee experience that reflects their brand values and helps get the best out of their people. Running their quarterly engagement surveys, analysing results, and driving action plans with the factory leadership team. Coaching and supporting factory leaders to develop their teams and to manage any people issues that arise. Deliver our DE performance management process, working with managers to implement goal setting, mid year and end of year reviews. Management of all employee relations including disciplinaries, grievances and absence management (the factory is not unionised). Organisation of regular social events to create a sense of team spirit and belonging. Ownership of training and development for all staff Offboarding of factory team members, including exit interviews Responsible for daily processing of employee working hours, including tracking attendance, recording absences and sickness, and ensuring accurate time data for all employees. Ensuring accurate and timely payroll completion for all factory employees. You will be part of both the People team and the Factory team. The role reports to the People Director, and collaborates closely with the People Business Partner, and the factory leadership team. You will work closely with the Production Manager, Factory Accounts Manager and Managing Director. You will also partner with an external recruitment agency for sourcing of our temporary employees. What you will bring (skills and experience) You are an experienced HR generalist and have ideally worked in a factory setting. You have used an HRIS before and you have good excel and powerpoint skills. You are organised and enjoy implementing processes that ensure the factory runs efficiently and maintains a high level of performance. You have a strong level of understanding of UK employment law What we expect from you (behaviours & values) You are warm, open, and friendly, able to quickly build rapport with all types of people and at varying levels of seniority. You are passionate about working at a purpose-driven company and you are able to convey that to others in a way that helps them connect with our mission. You are driven, proactive, and you always strive to make improvements. You thrive in a fast-paced environment and are comfortable with managing change. This is for a contract between 6 - 9 months (maternity cover) JBRP1_UKTJ
Department The Office of Philanthropic Partnerships and Alumni (OPPA) Office of Philanthropic Partnerships and Alumni (OPPA) works with a community of global alumni and donors to deepen their ties with York and each other, and encourage them to support the University through York Giving. This role is part of the Individual Philanthropy Team , which manages major individual philanthropy and the legacy giving programme, working closely with the other OPPA teams: Corporate and Foundation Philanthropy: developing long term, strategic partnerships with philanthropic corporate and foundation supporters. Fundraising Programmes: managing mass fundraising appeals, crowdfunding campaigns, community fundraising and student projects. Operations and Experience: providing business intelligence, information and insight, governance and stewardship of supporter and alumni relationships, and managing all mass communications with alumni and supporters. York for Life: developing alumni communities, volunteering and alumni engagement programmes in support of the University s strategic aims. OPPA is part of the University s Directorate of External Relations, and works closely with other sections of the directorate, which are Marketing, Recruitment, Outreach and Admissions, Communications, Public Engagement and Events, and International Student Recruitment, Partnerships and Mobility. About the Role The role of Philanthropy Manager is to inspire and encourage philanthropic income from major individual donors to the University of York. You will work to build engagement and involvement of potential major donors and colleagues across the University to develop and deliver a pipeline of significant philanthropic gifts to York Giving s priority projects. You will manage a portfolio of major donor prospects and have responsibility and accountability for fund management and other priority projects for philanthropic funding, including liaising with academic theme coordinators. This is a demanding and rewarding role that requires resilience and a long term view. The post holder will work to individual financial cash and pledge targets and KPIs based on meetings, moves, proposals and asks made. Skills, Experience & Qualification needed Proven experience in a relationship management role, with both internal and external stakeholders. Ease at working with people and developing personable relationships with a wide range of people. Experience of fundraising or role generating new business. Knowledge and understanding of the principles related to donor cultivation, asking and stewardship Experience of organising events Experience of working in a high education or not for profit fundraising environment. Knowledge of data protection laws as they related to donor information Knowledge of Raiser s Edge / NXT database or similar relationship management database Interview date: To be confirmed
Dec 05, 2025
Full time
Department The Office of Philanthropic Partnerships and Alumni (OPPA) Office of Philanthropic Partnerships and Alumni (OPPA) works with a community of global alumni and donors to deepen their ties with York and each other, and encourage them to support the University through York Giving. This role is part of the Individual Philanthropy Team , which manages major individual philanthropy and the legacy giving programme, working closely with the other OPPA teams: Corporate and Foundation Philanthropy: developing long term, strategic partnerships with philanthropic corporate and foundation supporters. Fundraising Programmes: managing mass fundraising appeals, crowdfunding campaigns, community fundraising and student projects. Operations and Experience: providing business intelligence, information and insight, governance and stewardship of supporter and alumni relationships, and managing all mass communications with alumni and supporters. York for Life: developing alumni communities, volunteering and alumni engagement programmes in support of the University s strategic aims. OPPA is part of the University s Directorate of External Relations, and works closely with other sections of the directorate, which are Marketing, Recruitment, Outreach and Admissions, Communications, Public Engagement and Events, and International Student Recruitment, Partnerships and Mobility. About the Role The role of Philanthropy Manager is to inspire and encourage philanthropic income from major individual donors to the University of York. You will work to build engagement and involvement of potential major donors and colleagues across the University to develop and deliver a pipeline of significant philanthropic gifts to York Giving s priority projects. You will manage a portfolio of major donor prospects and have responsibility and accountability for fund management and other priority projects for philanthropic funding, including liaising with academic theme coordinators. This is a demanding and rewarding role that requires resilience and a long term view. The post holder will work to individual financial cash and pledge targets and KPIs based on meetings, moves, proposals and asks made. Skills, Experience & Qualification needed Proven experience in a relationship management role, with both internal and external stakeholders. Ease at working with people and developing personable relationships with a wide range of people. Experience of fundraising or role generating new business. Knowledge and understanding of the principles related to donor cultivation, asking and stewardship Experience of organising events Experience of working in a high education or not for profit fundraising environment. Knowledge of data protection laws as they related to donor information Knowledge of Raiser s Edge / NXT database or similar relationship management database Interview date: To be confirmed
We are looking for a dynamic and flexible individual who will aid the Director of Music in the daily administration of the Music Department, including assisting with communications within the Department and beyond, and resolving administrative enquiries and problems. Birkenhead School, founded in 1860, is an HMC independent day school providing education for boys and girls drawn from the whole of the Wirral and as far afield as Chester and North Wales.Situated in the leafy suburb of Oxton, the School enjoys excellent facilities. The main campus has a village green atmosphere, with classrooms and laboratories looking out over the cricket square. Recent capital developments have included a new landscaped playground area and an outdoor classroom. Birkenhead School prides itself on being a family school. It is attractive to parents to have all their children in one school, and it is a great advantage for the school to be able to establish strong, long-lasting relationships with families. A key feature of the School is its strength of community, which runs through the student, staff and parental bodies. The School is embedded within the wider Wirral community, has strong links with local business and charities, and offers an extensive bursary programme. The School aims to inspire students both inside and outside the classroom, knowing each individual and providing them with outstanding opportunities to find their niche. A dedicated, talented and collegiate staff body is required to achieve these aims. The Schools informal motto is Respect, Responsibility and Resilience, to which we have recently added inclusivity, compassion, integrity, humility and courage as defined School values. Birkenhead School recruits on attitude as much as the quality of an individuals qualifications on paper. The Department The Music department currently consists of a full time Director of Music, two part time music teachers in the Senior School and two part time teachers of music in the Prep. There is also a strong team of visiting instrumental teachers, offering tuition in around 20 different instruments. Around a third of our students learn a musical instrument either in or outside School. The School offers music scholarships to particularly talented students who, in return, are expected to make a wide contribution to the musical life of the School. The department is well resourced and is housed in a dedicated Music School (formerly a boarding house), with practice rooms, classrooms, a rehearsal studio, a recording studio and a keyboard lab running Dorico, Sibelius, Noteflight and BandLab software. Beyond the Music School, the Prep Hall, Bushell Hall and School Chapel provide venues for a wide range of performances including instrumental and choral concerts, fully staged musicals and weekly Sunday Evensong during term-time. Responsibilities Support teachers in the preparation and administration of exercises, activities and exams including the preparation of papers, collation of scripts etc. Administer timetabling and event preparation under the Director of Musics leadership Undertake photocopying and the preparation of other teaching materials Ensure messages reach staff, students, peripatetic teachers and parents in a timely manner Assist with classroom tasks in direct support of the Director of Music To provide support for teachers and peripatetic tutors in the administration of reports To deal with enquiries from parents and other calls and correspondence which do not require the attention of other staff. Manage the Music Departments social media account. The Person Good level of computer literacy including use of standard Microsoft Office programmes Proficiency in visual design, using applications such as Canva to create promotional materials for events Understanding of electronic file management and document filing Proficient in verbal and written communication skills Ability to plan, organise and prioritise Ability to multi task and work to tight deadlines The ability to communicate well with students, peers, parents and visitors A flexible approach to duties in response to the academic calendar Role model of values, integrity and positive behaviours Appreciation of music, musical instruments, musical terms and requirements is desirable Ideally previous experience working in a School environment Candidates should be aware there may be some moving and lifting of musical equipment involved in the role The full list of roles and responsibilities can be found on the Information for Candidates, available on the School website under Employment Opportunities. Hours This is a term time, part time role of 17.5 hours per week, ideally covering 3 or 4 days per week. A degree of flexibility is required to allow for occasional activities involving working outside the normal hours. This is a temporary role covering a period of Maternity Leave, ending on the return of the current incumbent. It is anticipated the post will be required until July 2026. Holiday You will be entitled to 35 days (pro rata) annual leave, to be taken within School holidays Benefits We will value and support your contribution to School life and in return provide you with excellent rewards; Working with fantastic young students Working as part of a committed team Wellbeing assistance through the Employee Assistance Programme Membership of a pension Scheme Free lunch in the Dining Hall during term times Free use of the fully equipped on-site gym Support for your continuous professional development Electric vehicle charging points A letter of application indicating skills and experience, together with a completed application form, including the names and addresses of at least two referees, should be sent for the attention of the Bursar via Cheryl Wallace (Personnel and Compliance Manager). Candidates are welcome to contact the Director of Music, Mrs Briony Hunterwith any questions relating to the role. To meet our safeguarding obligations, an Enhanced Disclosure and Barring Service check is undertaken as part of the recruitment process for all new staff. As Birkenhead School is an educational provider, it is permitted to ask whether an applicant has any convictions, cautions, reprimands or final warnings which would not be filteredin line with current guidance, as defined by The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). It is a criminal offence for an individual who is barred from working with children to apply for a role which is classed as regulated activity (i.e. involves working with children). The closing date for applications: 9am on Monday 8th December 2025. Successful candidates are likely to be invited to interview shortly after the closing date. We reserve the right to close this vacancy and complete the recruitment process when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. JBRP1_UKTJ
Dec 04, 2025
Full time
We are looking for a dynamic and flexible individual who will aid the Director of Music in the daily administration of the Music Department, including assisting with communications within the Department and beyond, and resolving administrative enquiries and problems. Birkenhead School, founded in 1860, is an HMC independent day school providing education for boys and girls drawn from the whole of the Wirral and as far afield as Chester and North Wales.Situated in the leafy suburb of Oxton, the School enjoys excellent facilities. The main campus has a village green atmosphere, with classrooms and laboratories looking out over the cricket square. Recent capital developments have included a new landscaped playground area and an outdoor classroom. Birkenhead School prides itself on being a family school. It is attractive to parents to have all their children in one school, and it is a great advantage for the school to be able to establish strong, long-lasting relationships with families. A key feature of the School is its strength of community, which runs through the student, staff and parental bodies. The School is embedded within the wider Wirral community, has strong links with local business and charities, and offers an extensive bursary programme. The School aims to inspire students both inside and outside the classroom, knowing each individual and providing them with outstanding opportunities to find their niche. A dedicated, talented and collegiate staff body is required to achieve these aims. The Schools informal motto is Respect, Responsibility and Resilience, to which we have recently added inclusivity, compassion, integrity, humility and courage as defined School values. Birkenhead School recruits on attitude as much as the quality of an individuals qualifications on paper. The Department The Music department currently consists of a full time Director of Music, two part time music teachers in the Senior School and two part time teachers of music in the Prep. There is also a strong team of visiting instrumental teachers, offering tuition in around 20 different instruments. Around a third of our students learn a musical instrument either in or outside School. The School offers music scholarships to particularly talented students who, in return, are expected to make a wide contribution to the musical life of the School. The department is well resourced and is housed in a dedicated Music School (formerly a boarding house), with practice rooms, classrooms, a rehearsal studio, a recording studio and a keyboard lab running Dorico, Sibelius, Noteflight and BandLab software. Beyond the Music School, the Prep Hall, Bushell Hall and School Chapel provide venues for a wide range of performances including instrumental and choral concerts, fully staged musicals and weekly Sunday Evensong during term-time. Responsibilities Support teachers in the preparation and administration of exercises, activities and exams including the preparation of papers, collation of scripts etc. Administer timetabling and event preparation under the Director of Musics leadership Undertake photocopying and the preparation of other teaching materials Ensure messages reach staff, students, peripatetic teachers and parents in a timely manner Assist with classroom tasks in direct support of the Director of Music To provide support for teachers and peripatetic tutors in the administration of reports To deal with enquiries from parents and other calls and correspondence which do not require the attention of other staff. Manage the Music Departments social media account. The Person Good level of computer literacy including use of standard Microsoft Office programmes Proficiency in visual design, using applications such as Canva to create promotional materials for events Understanding of electronic file management and document filing Proficient in verbal and written communication skills Ability to plan, organise and prioritise Ability to multi task and work to tight deadlines The ability to communicate well with students, peers, parents and visitors A flexible approach to duties in response to the academic calendar Role model of values, integrity and positive behaviours Appreciation of music, musical instruments, musical terms and requirements is desirable Ideally previous experience working in a School environment Candidates should be aware there may be some moving and lifting of musical equipment involved in the role The full list of roles and responsibilities can be found on the Information for Candidates, available on the School website under Employment Opportunities. Hours This is a term time, part time role of 17.5 hours per week, ideally covering 3 or 4 days per week. A degree of flexibility is required to allow for occasional activities involving working outside the normal hours. This is a temporary role covering a period of Maternity Leave, ending on the return of the current incumbent. It is anticipated the post will be required until July 2026. Holiday You will be entitled to 35 days (pro rata) annual leave, to be taken within School holidays Benefits We will value and support your contribution to School life and in return provide you with excellent rewards; Working with fantastic young students Working as part of a committed team Wellbeing assistance through the Employee Assistance Programme Membership of a pension Scheme Free lunch in the Dining Hall during term times Free use of the fully equipped on-site gym Support for your continuous professional development Electric vehicle charging points A letter of application indicating skills and experience, together with a completed application form, including the names and addresses of at least two referees, should be sent for the attention of the Bursar via Cheryl Wallace (Personnel and Compliance Manager). Candidates are welcome to contact the Director of Music, Mrs Briony Hunterwith any questions relating to the role. To meet our safeguarding obligations, an Enhanced Disclosure and Barring Service check is undertaken as part of the recruitment process for all new staff. As Birkenhead School is an educational provider, it is permitted to ask whether an applicant has any convictions, cautions, reprimands or final warnings which would not be filteredin line with current guidance, as defined by The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). It is a criminal offence for an individual who is barred from working with children to apply for a role which is classed as regulated activity (i.e. involves working with children). The closing date for applications: 9am on Monday 8th December 2025. Successful candidates are likely to be invited to interview shortly after the closing date. We reserve the right to close this vacancy and complete the recruitment process when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. JBRP1_UKTJ
Operations Assistant Bath, Somerset About Us We re frontline, a big group company, an award-winning, innovation-driven 3D retail design and integrated marketing agency who apply bigger thinking to everything we do. For over 30 years, we ve been helping our clients create memorable EXPERIENCES, drive business results to amplify PERFORMANCE, innovate with technology to drive TRANSFORMATION and nurture and connect brands with consumers to build genuine COMMUNITIES. We are now looking for an Operations Assistant to join us on a full-time basis for a 15 month fixed term contract to cover a period of maternity leave, however, progression beyond this may be possible. The Benefits - Salary of £25,000 - £26,500 per annum DOE - 23 days holiday plus bank holidays, increasing with length of service - Up to five paid days of charity work per year - Health cashback scheme - Life cover - Pension scheme - Profit share - Cycle to work scheme - Gym discounts - Social events throughout the year - A welcoming and friendly office environment - Computer scheme make savings on IT equipment through a government-backed salary exchange scheme This is a brilliant opportunity for a customer-focused individual with office experience to join our award-winning organisation. You ll gain terrific experience across a range of areas, giving you a strong foundation for future progression and allowing you to stretch your skills and take the next step in your career. Plus, you ll be joining a friendly, creative workplace that genuinely invests in its people through profit share, charity days, wellness support, paid social events, and a vibrant studio culture! So, if you re looking for a role where every day is different and your contribution truly matters, then apply today! The Role As an Operations Assistant, you will be the central point of support for the smooth day-to-day running of our Bath office. Overseeing office operations, you ll manage meeting rooms, supplies, maintenance, and contractor access, as well as supporting social events, new starter preparation, and environmental procedures. As the first point of contact for queries, you ll work closely with the Campus Manager, Managing Directors, and People Team to resolve issues quickly, uphold safety standards, and maintain accurate records. You will also provide essential project support, co-ordinating supplier orders, assisting with logistics, setting up accounts, and organising travel arrangements. Additionally, you will: - Issue and manage security passes and visitor access - Maintain stocked refreshments, stationery, and office supplies - Co-ordinate cleaning needs, maintenance visits, and risk assessments - Schedule ISO audits, take minutes, and maintain the document register About You To be considered as an Operations Assistant, you will need: - Previous office experience, ideally for a managed premises - Customer service experience - An understanding of health and safety - Strong time management skills - Excellent communication, co-ordination and administration skills Other organisations may call this role Office Assistant, Office Administrator, Secretary, Receptionist, Admin Assistant, Administrator, or Operations Support Assistant. Webrecruit, frontline, and big group are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you re ready to start your journey with frontline as an Operations Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Dec 03, 2025
Contractor
Operations Assistant Bath, Somerset About Us We re frontline, a big group company, an award-winning, innovation-driven 3D retail design and integrated marketing agency who apply bigger thinking to everything we do. For over 30 years, we ve been helping our clients create memorable EXPERIENCES, drive business results to amplify PERFORMANCE, innovate with technology to drive TRANSFORMATION and nurture and connect brands with consumers to build genuine COMMUNITIES. We are now looking for an Operations Assistant to join us on a full-time basis for a 15 month fixed term contract to cover a period of maternity leave, however, progression beyond this may be possible. The Benefits - Salary of £25,000 - £26,500 per annum DOE - 23 days holiday plus bank holidays, increasing with length of service - Up to five paid days of charity work per year - Health cashback scheme - Life cover - Pension scheme - Profit share - Cycle to work scheme - Gym discounts - Social events throughout the year - A welcoming and friendly office environment - Computer scheme make savings on IT equipment through a government-backed salary exchange scheme This is a brilliant opportunity for a customer-focused individual with office experience to join our award-winning organisation. You ll gain terrific experience across a range of areas, giving you a strong foundation for future progression and allowing you to stretch your skills and take the next step in your career. Plus, you ll be joining a friendly, creative workplace that genuinely invests in its people through profit share, charity days, wellness support, paid social events, and a vibrant studio culture! So, if you re looking for a role where every day is different and your contribution truly matters, then apply today! The Role As an Operations Assistant, you will be the central point of support for the smooth day-to-day running of our Bath office. Overseeing office operations, you ll manage meeting rooms, supplies, maintenance, and contractor access, as well as supporting social events, new starter preparation, and environmental procedures. As the first point of contact for queries, you ll work closely with the Campus Manager, Managing Directors, and People Team to resolve issues quickly, uphold safety standards, and maintain accurate records. You will also provide essential project support, co-ordinating supplier orders, assisting with logistics, setting up accounts, and organising travel arrangements. Additionally, you will: - Issue and manage security passes and visitor access - Maintain stocked refreshments, stationery, and office supplies - Co-ordinate cleaning needs, maintenance visits, and risk assessments - Schedule ISO audits, take minutes, and maintain the document register About You To be considered as an Operations Assistant, you will need: - Previous office experience, ideally for a managed premises - Customer service experience - An understanding of health and safety - Strong time management skills - Excellent communication, co-ordination and administration skills Other organisations may call this role Office Assistant, Office Administrator, Secretary, Receptionist, Admin Assistant, Administrator, or Operations Support Assistant. Webrecruit, frontline, and big group are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you re ready to start your journey with frontline as an Operations Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Are you an experienced Sales Account Manager with a background within the Food Industry or FMCG looking for a field-based / Remote role in the South East of England ? Our client, a respected name within the food industry and a trusted supplier to the UK Foodservice sector, is seeking a commercially driven Account Manager to manage and grow key business across the South East region. If you're a results-focused sales professional with a strong background in foodservice, wholesale, or FMCG account management , this is a fantastic opportunity to take ownership of a thriving territory and represent a premium, high-quality brand. You must have a strong background within a similar role and a full UK driving license due to the nature of travelling to client premises throughout the South East. The Role Account Manager - Foodservice Location: Home-Based / Field Based (covering the South East) Salary : up to 42,000 + Bonus + Company Car + Excellent Benefits including private Healthcare and Life insurance. As Account Manager , you'll be responsible for developing and maintaining profitable sales growth within your region, working closely with key distributors, wholesalers, and end-user accounts. You'll manage relationships, deliver promotional activity, and drive brand visibility and growth across your customer base. Key responsibilities include: Develop and execute annual and quarterly account objectives aligned with company strategy. Prepare thoroughly for each customer interaction with clear objectives and outcomes. Secure strong customer engagement for marketing and promotional plans. Forecast, monitor, and control sales volume, GSV, contribution targets, and budgets. Manage account payments and ensure adherence to agreed terms. Analyse sales performance and take proactive action to achieve targets. Build and maintain long-term, strategic relationships with key contacts and decision makers. Conduct regular business reviews with top regional accounts to identify new opportunities. Maintain accurate, timely reports and effective communication with internal teams. About You We're looking for a confident, ambitious professional who can combine commercial insight with excellent relationship-building skills. You'll enjoy taking initiative, managing your own workload, and delivering tangible results. You will work in a dynamic, supportive, and fast-paced working environment with real opportunities for career growth. You must be fully eligible to work in the UK without the need for a VISA / Sponsorship to be successfully shortlisted. You will bring: Proven experience in account management within foodservice, FMCG, or B2B food sales . Strong negotiation, presentation, and communication skills. Commercial awareness and confidence in forecasting, budgets, and data analysis. Proactive time management and territory planning skills. A flexible, adaptable, and self-motivated approach. Strong IT skills and the ability to work independently while staying connected to the wider team. Company Benefits: - Competitive Salary and Company Car - Holidays: 25 days (increasing to 28 days with service). - Additional Leave: Up to 10 extra days for long service milestones. - Pension: Group personal pension with 4% company contribution. - Life Cover: 3 x salary paid to your nominated beneficiary. - Maternity Pay: Occupational maternity pay plus SMP. - Accident Cover: Disability compensation payment. - Health & Wellbeing: BUPA & BUPA cash plan (individual or family). - Recognition: Employee Star Award. - Lunches & Drinks: Free lunch every day (valued at 700) + free drinks. - Social: Heavily subsidised sports & social events + annual company BBQ. - Annual Flu Vaccination: Provided for all employees. NOTE; Please ensure your location is clearly visable on your application / CV to avoid delays in shortlisting your application.
Dec 01, 2025
Full time
Are you an experienced Sales Account Manager with a background within the Food Industry or FMCG looking for a field-based / Remote role in the South East of England ? Our client, a respected name within the food industry and a trusted supplier to the UK Foodservice sector, is seeking a commercially driven Account Manager to manage and grow key business across the South East region. If you're a results-focused sales professional with a strong background in foodservice, wholesale, or FMCG account management , this is a fantastic opportunity to take ownership of a thriving territory and represent a premium, high-quality brand. You must have a strong background within a similar role and a full UK driving license due to the nature of travelling to client premises throughout the South East. The Role Account Manager - Foodservice Location: Home-Based / Field Based (covering the South East) Salary : up to 42,000 + Bonus + Company Car + Excellent Benefits including private Healthcare and Life insurance. As Account Manager , you'll be responsible for developing and maintaining profitable sales growth within your region, working closely with key distributors, wholesalers, and end-user accounts. You'll manage relationships, deliver promotional activity, and drive brand visibility and growth across your customer base. Key responsibilities include: Develop and execute annual and quarterly account objectives aligned with company strategy. Prepare thoroughly for each customer interaction with clear objectives and outcomes. Secure strong customer engagement for marketing and promotional plans. Forecast, monitor, and control sales volume, GSV, contribution targets, and budgets. Manage account payments and ensure adherence to agreed terms. Analyse sales performance and take proactive action to achieve targets. Build and maintain long-term, strategic relationships with key contacts and decision makers. Conduct regular business reviews with top regional accounts to identify new opportunities. Maintain accurate, timely reports and effective communication with internal teams. About You We're looking for a confident, ambitious professional who can combine commercial insight with excellent relationship-building skills. You'll enjoy taking initiative, managing your own workload, and delivering tangible results. You will work in a dynamic, supportive, and fast-paced working environment with real opportunities for career growth. You must be fully eligible to work in the UK without the need for a VISA / Sponsorship to be successfully shortlisted. You will bring: Proven experience in account management within foodservice, FMCG, or B2B food sales . Strong negotiation, presentation, and communication skills. Commercial awareness and confidence in forecasting, budgets, and data analysis. Proactive time management and territory planning skills. A flexible, adaptable, and self-motivated approach. Strong IT skills and the ability to work independently while staying connected to the wider team. Company Benefits: - Competitive Salary and Company Car - Holidays: 25 days (increasing to 28 days with service). - Additional Leave: Up to 10 extra days for long service milestones. - Pension: Group personal pension with 4% company contribution. - Life Cover: 3 x salary paid to your nominated beneficiary. - Maternity Pay: Occupational maternity pay plus SMP. - Accident Cover: Disability compensation payment. - Health & Wellbeing: BUPA & BUPA cash plan (individual or family). - Recognition: Employee Star Award. - Lunches & Drinks: Free lunch every day (valued at 700) + free drinks. - Social: Heavily subsidised sports & social events + annual company BBQ. - Annual Flu Vaccination: Provided for all employees. NOTE; Please ensure your location is clearly visable on your application / CV to avoid delays in shortlisting your application.
Pursuit Executive Recruitment Ltd
Dartford, London
Senior Brand Manager - Ambient Food Products Location: Dartford (Hybrid / Office-based 3 days per week - car driver essential) Salary: Competitive + Benefits Are you a strategic thinker with a passion for food, ready to take ownership of a major ambient food portfolio with a leading UK food manufacturers? We've partnered with an established, premium food business operating in over 40 countries worldwide, with ambitious expansion plans and an exciting innovation pipeline. With a portfolio worth over 100m at RSP in the UK market alone, this is a rare opportunity to join a trusted category leader at a time of significant growth and development. The Role This is a truly end-to-end brand management position where you'll take full ownership of a large and growing portfolio of ambient products. From initial data analysis and consumer insights right through to final execution and evaluation, you'll lead every stage of the marketing mix. You'll work both independently and collaboratively across cross-functional teams within the business, managing the complete 4Ps (product, price, place, promotion) for your portfolio. This role combines strategic brand planning with hands-on project delivery, offering the perfect platform for someone who wants to see their initiatives through from concept to market impact. Working closely with digital, innovation, technical, and commercial teams, you'll develop and implement integrated marketing plans that drive growth and strengthen brand positioning. You'll also have the opportunity to shape brand direction with senior stakeholders and manage external agency partners. Key Responsibilities Full ownership of the product portfolio - developing marketing plans through to implementation and evaluation Leading consumer insights and research to drive range optimisation and innovation Managing packaging development in alignment with technical teams Budget management and financial accountability Regular performance reporting and KPI tracking to senior leadership Developing and executing impactful integrated campaigns across channels Strategic planning and pro-active management of the full marketing mix What We're Looking For Essential: Proven experience in brand management within FMCG consumables (B2C environment) Strong analytical and data analysis capabilities (Circana/Kantar/YouGov or similar) Understanding of commercial context and full marketing mix Creative mindset with the ability to translate insights into actionable strategies Excellent project management skills with ability to work independently Degree qualification to 2:1 standard or equivalent Genuine passion for food and consumer trends Highly Desirable: Experience within the food industry CIM, marketing qualification or MBA Personal Attributes: Entrepreneurial "can do" attitude with drive to deliver results Excellent communication and stakeholder management skills Team player able to work with diverse teams across locations Flexible and adaptable to changing business environments Hands-on approach with ability to manage projects end-to-end What's On Offer The opportunity to take genuine ownership of a significant, growing portfolio Work with a premium brand and trusted market leader Be part of an ambitious, multi-cultural business with global reach Involvement in exciting innovation and new product development Supportive team environment with access to senior leadership Competitive salary and benefits package Office-based role (3 days per week) in Dartford. If you're looking for a senior brand role where you can combine analytical rigour with creativity, work autonomously while collaborating across functions, and genuinely influence the strategic direction of major food brands, please apply. Benefits Annual holiday allowance 25 days. After 4 years completed service, it will increase to 26 days and after 5 years completed service it will increase to 28 days. Employees will be given the opportunity to buy or sell up to 5 days holiday per holiday. Length of service recognition awards. Pension: Group personal pension, company contribution of 4%. Life Cover: 3 x your salary in the event of your death to your nominated beneficiary. Occupational maternity pay plus SMP. Accident Cover: Disability compensation Payment. Medicash Cash Plan: Paid Individual Cover or Family. Employee has the option to increase the benefit. Employee Star Award. Employee Assistance Programme. Lunches: Free every day on site (equates to value of 700). Free drinks available all day on site. Quarterly Staff Samples. Staff shop. Heavily subsidised sports and social events. Annual company BBQ. Annual flu vaccination voucher
Dec 01, 2025
Full time
Senior Brand Manager - Ambient Food Products Location: Dartford (Hybrid / Office-based 3 days per week - car driver essential) Salary: Competitive + Benefits Are you a strategic thinker with a passion for food, ready to take ownership of a major ambient food portfolio with a leading UK food manufacturers? We've partnered with an established, premium food business operating in over 40 countries worldwide, with ambitious expansion plans and an exciting innovation pipeline. With a portfolio worth over 100m at RSP in the UK market alone, this is a rare opportunity to join a trusted category leader at a time of significant growth and development. The Role This is a truly end-to-end brand management position where you'll take full ownership of a large and growing portfolio of ambient products. From initial data analysis and consumer insights right through to final execution and evaluation, you'll lead every stage of the marketing mix. You'll work both independently and collaboratively across cross-functional teams within the business, managing the complete 4Ps (product, price, place, promotion) for your portfolio. This role combines strategic brand planning with hands-on project delivery, offering the perfect platform for someone who wants to see their initiatives through from concept to market impact. Working closely with digital, innovation, technical, and commercial teams, you'll develop and implement integrated marketing plans that drive growth and strengthen brand positioning. You'll also have the opportunity to shape brand direction with senior stakeholders and manage external agency partners. Key Responsibilities Full ownership of the product portfolio - developing marketing plans through to implementation and evaluation Leading consumer insights and research to drive range optimisation and innovation Managing packaging development in alignment with technical teams Budget management and financial accountability Regular performance reporting and KPI tracking to senior leadership Developing and executing impactful integrated campaigns across channels Strategic planning and pro-active management of the full marketing mix What We're Looking For Essential: Proven experience in brand management within FMCG consumables (B2C environment) Strong analytical and data analysis capabilities (Circana/Kantar/YouGov or similar) Understanding of commercial context and full marketing mix Creative mindset with the ability to translate insights into actionable strategies Excellent project management skills with ability to work independently Degree qualification to 2:1 standard or equivalent Genuine passion for food and consumer trends Highly Desirable: Experience within the food industry CIM, marketing qualification or MBA Personal Attributes: Entrepreneurial "can do" attitude with drive to deliver results Excellent communication and stakeholder management skills Team player able to work with diverse teams across locations Flexible and adaptable to changing business environments Hands-on approach with ability to manage projects end-to-end What's On Offer The opportunity to take genuine ownership of a significant, growing portfolio Work with a premium brand and trusted market leader Be part of an ambitious, multi-cultural business with global reach Involvement in exciting innovation and new product development Supportive team environment with access to senior leadership Competitive salary and benefits package Office-based role (3 days per week) in Dartford. If you're looking for a senior brand role where you can combine analytical rigour with creativity, work autonomously while collaborating across functions, and genuinely influence the strategic direction of major food brands, please apply. Benefits Annual holiday allowance 25 days. After 4 years completed service, it will increase to 26 days and after 5 years completed service it will increase to 28 days. Employees will be given the opportunity to buy or sell up to 5 days holiday per holiday. Length of service recognition awards. Pension: Group personal pension, company contribution of 4%. Life Cover: 3 x your salary in the event of your death to your nominated beneficiary. Occupational maternity pay plus SMP. Accident Cover: Disability compensation Payment. Medicash Cash Plan: Paid Individual Cover or Family. Employee has the option to increase the benefit. Employee Star Award. Employee Assistance Programme. Lunches: Free every day on site (equates to value of 700). Free drinks available all day on site. Quarterly Staff Samples. Staff shop. Heavily subsidised sports and social events. Annual company BBQ. Annual flu vaccination voucher
Senior Brand Manager - Ambient Food Products Location: Brentwood (Hybrid / Office-based 3 days per week - car driver essential) Salary 50,000- 65,000 DOE + Benefits Are you a strategic thinker with a passion for food, ready to take ownership of a major ambient food portfolio with a leading UK food manufacturers? We've partnered with an established, premium food business operating in over 40 countries worldwide, with ambitious expansion plans and an exciting innovation pipeline. With a portfolio worth over 100m at RSP in the UK market alone, this is a rare opportunity to join a trusted category leader at a time of significant growth and development. The Role This is a truly end-to-end brand management position where you'll take full ownership of a large and growing portfolio of ambient products. From initial data analysis and consumer insights right through to final execution and evaluation, you'll lead every stage of the marketing mix. You'll work both independently and collaboratively across cross-functional teams within the business, managing the complete 4Ps (product, price, place, promotion) for your portfolio. This role combines strategic brand planning with hands-on project delivery, offering the perfect platform for someone who wants to see their initiatives through from concept to market impact. Working closely with digital, innovation, technical, and commercial teams, you'll develop and implement integrated marketing plans that drive growth and strengthen brand positioning. You'll also have the opportunity to shape brand direction with senior stakeholders and manage external agency partners. Key Responsibilities Full ownership of the product portfolio - developing marketing plans through to implementation and evaluation Leading consumer insights and research to drive range optimisation and innovation Managing packaging development in alignment with technical teams Budget management and financial accountability Regular performance reporting and KPI tracking to senior leadership Developing and executing impactful integrated campaigns across channels Strategic planning and pro-active management of the full marketing mix What We're Looking For Essential: Proven experience in brand management within FMCG consumables (B2C environment) Strong analytical and data analysis capabilities (Circana/Kantar/YouGov or similar) Understanding of commercial context and full marketing mix Creative mindset with the ability to translate insights into actionable strategies Excellent project management skills with ability to work independently Degree qualification to 2:1 standard or equivalent Genuine passion for food and consumer trends Highly Desirable: Experience within the food industry CIM, marketing qualification or MBA Personal Attributes: Entrepreneurial "can do" attitude with drive to deliver results Excellent communication and stakeholder management skills Team player able to work with diverse teams across locations Flexible and adaptable to changing business environments Hands-on approach with ability to manage projects end-to-end What's On Offer The opportunity to take genuine ownership of a significant, growing portfolio Work with a premium brand and trusted market leader Be part of an ambitious, multi-cultural business with global reach Involvement in exciting innovation and new product development Supportive team environment with access to senior leadership Competitive salary and benefits package Office-based role (3 days per week) in Brentwood. If you're looking for a senior brand role where you can combine analytical rigour with creativity, work autonomously while collaborating across functions, and genuinely influence the strategic direction of major food brands, please apply. Benefits Annual holiday allowance 25 days. After 4 years completed service, it will increase to 26 days and after 5 years completed service it will increase to 28 days. Employees will be given the opportunity to buy or sell up to 5 days holiday per holiday. Length of service recognition awards. Pension: Group personal pension, company contribution of 4%. Life Cover: 3 x your salary in the event of your death to your nominated beneficiary. Occupational maternity pay plus SMP. Accident Cover: Disability compensation Payment. Medicash Cash Plan: Paid Individual Cover or Family. Employee has the option to increase the benefit. Employee Star Award. Employee Assistance Programme. Lunches: Free every day on site (equates to value of 700). Free drinks available all day on site. Quarterly Staff Samples. Staff shop. Heavily subsidised sports and social events. Annual company BBQ. Annual flu vaccination voucher
Dec 01, 2025
Full time
Senior Brand Manager - Ambient Food Products Location: Brentwood (Hybrid / Office-based 3 days per week - car driver essential) Salary 50,000- 65,000 DOE + Benefits Are you a strategic thinker with a passion for food, ready to take ownership of a major ambient food portfolio with a leading UK food manufacturers? We've partnered with an established, premium food business operating in over 40 countries worldwide, with ambitious expansion plans and an exciting innovation pipeline. With a portfolio worth over 100m at RSP in the UK market alone, this is a rare opportunity to join a trusted category leader at a time of significant growth and development. The Role This is a truly end-to-end brand management position where you'll take full ownership of a large and growing portfolio of ambient products. From initial data analysis and consumer insights right through to final execution and evaluation, you'll lead every stage of the marketing mix. You'll work both independently and collaboratively across cross-functional teams within the business, managing the complete 4Ps (product, price, place, promotion) for your portfolio. This role combines strategic brand planning with hands-on project delivery, offering the perfect platform for someone who wants to see their initiatives through from concept to market impact. Working closely with digital, innovation, technical, and commercial teams, you'll develop and implement integrated marketing plans that drive growth and strengthen brand positioning. You'll also have the opportunity to shape brand direction with senior stakeholders and manage external agency partners. Key Responsibilities Full ownership of the product portfolio - developing marketing plans through to implementation and evaluation Leading consumer insights and research to drive range optimisation and innovation Managing packaging development in alignment with technical teams Budget management and financial accountability Regular performance reporting and KPI tracking to senior leadership Developing and executing impactful integrated campaigns across channels Strategic planning and pro-active management of the full marketing mix What We're Looking For Essential: Proven experience in brand management within FMCG consumables (B2C environment) Strong analytical and data analysis capabilities (Circana/Kantar/YouGov or similar) Understanding of commercial context and full marketing mix Creative mindset with the ability to translate insights into actionable strategies Excellent project management skills with ability to work independently Degree qualification to 2:1 standard or equivalent Genuine passion for food and consumer trends Highly Desirable: Experience within the food industry CIM, marketing qualification or MBA Personal Attributes: Entrepreneurial "can do" attitude with drive to deliver results Excellent communication and stakeholder management skills Team player able to work with diverse teams across locations Flexible and adaptable to changing business environments Hands-on approach with ability to manage projects end-to-end What's On Offer The opportunity to take genuine ownership of a significant, growing portfolio Work with a premium brand and trusted market leader Be part of an ambitious, multi-cultural business with global reach Involvement in exciting innovation and new product development Supportive team environment with access to senior leadership Competitive salary and benefits package Office-based role (3 days per week) in Brentwood. If you're looking for a senior brand role where you can combine analytical rigour with creativity, work autonomously while collaborating across functions, and genuinely influence the strategic direction of major food brands, please apply. Benefits Annual holiday allowance 25 days. After 4 years completed service, it will increase to 26 days and after 5 years completed service it will increase to 28 days. Employees will be given the opportunity to buy or sell up to 5 days holiday per holiday. Length of service recognition awards. Pension: Group personal pension, company contribution of 4%. Life Cover: 3 x your salary in the event of your death to your nominated beneficiary. Occupational maternity pay plus SMP. Accident Cover: Disability compensation Payment. Medicash Cash Plan: Paid Individual Cover or Family. Employee has the option to increase the benefit. Employee Star Award. Employee Assistance Programme. Lunches: Free every day on site (equates to value of 700). Free drinks available all day on site. Quarterly Staff Samples. Staff shop. Heavily subsidised sports and social events. Annual company BBQ. Annual flu vaccination voucher
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Oct 07, 2025
Full time
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Hybrid Farringdon, London/Home-based Closing Date: 20 October 2025 Ref 7172 Save the Children UK as an exciting opportunity for a part-time maternity cover role Senior Education Policy & Advocacy Adviser, to join our Global Outcomes Education Team. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the Team Working as part of the Global Impact team, our Global Outcomes function catalyses positive change for children by driving influencing agendas and bringing knowledge, evidence, analysis and expertise to our partnerships, programmes and advocacy work. The Education Team works as part of the Global Save the Children movement and the wider sector to drive long lasting systems changes at the global and country levels. The team's purpose is to drive impact to deliver equitable rights (outcomes) in education for boys and girls through participatory, inclusive and collaborative thought leadership and technical expertise to influence financing, policy and practise. About the Role Working 3 days a week and reporting to the Head of Education, you will work closely across the teams in SCUK and the wider movement in line with our strategy and policies in our global education priorities. As a Senior Education Policy & Advocacy Advisor, you will provide global leadership within your area of expertise (Education) to shape and drive shared advocacy and impact agendas across Save the Children and the wider sector. You will develop and deliver high-quality policy and influencing strategies, fostering innovation and inclusivity and contributing to systemic change. In this role, you will build strategic relationships with key decision-makers, lead capacity strengthening for colleagues and partners, and champion equality, inclusion and the shifting power agenda. Key Accountabilities In this role, you will be responsible for: • Being our key representative in the Send My Friend to School coalition, including being an active member of its Policy and Parliamentary Working Group and potentially its Steering Group dependent on your experience. This the UK's global education coalition of international development NGOs and teachers' unions, bringing together young people, politicians, teachers, civil society and the media to campaign for quality education for all children across the globe. Its focus is to influence the UK Governments financing and policies related to global education. • Lead the movements influencing in support of the Global Partnership for Education replenishment campaign which aims to raise $5 billion from donors in 2026, as well as partner government commitments on domestic education financing. You will work closely with colleagues across the movement to influence their governments, as well as lead the work to ensure a significant pledge from the UK Government. • Provide global leadership in other areas of global education to shape and drive shared advocacy and impact agendas across Save the Children and the wider sector. This is an important time to take up this role. The UK Government has stated that it plans to deprioritise its work on global education as part of its significant aid cuts in 2027. The inspiring Send My Friend to School coalition has developed an impactful UK schools campaign, youth campaign champion network and strategic policy and advocacy approach aiming to protect the education aid budget. Similarly a successful replenishment campaign for the Global Partnership for Education is vital for maintaining multi-year, transformative investment into education systems. About You We are looking for someone with the following experience, competencies, and skills: • Strong track-record in designing and implementing successful influencing strategies with minimal supervision, drawing on analytical skills to identify political and other barriers to change and prioritise from the range of possible objectives and approaches. • Very high-level expertise in the global international development and child rights policy landscape and institutions, coupled with deep expertise in Education • Very strong oral and written communication skills, with the ability to tailor messaging to have resonance with and influence particular audiences. • Ability to network and represent Save the Children externally, including facilitating and speaking at high level events and meetings and doing media interviews • Strong track-record in policy analysis and development, with ability to draw on different sources of information and ideas from partners and children to generate relevant policy positions and solutions that will have cut through with target audiences. • Strategic thinker driven by impact and evidence, curious to keep up to date with new ideas and innovations, and sees the positive potential in change • Strong interpersonal skills, emotional intelligence, and authenticity that enable effective communication with different audiences • Collaborative team player capable of coaching, motivating and working through others to achieve outstanding results. • Effective convenor, creating synergy and maximizing collaboration • Proven ability to build external relationships and partnerships, and to influence decision-makers and policy specialists, including politicians and donors, and other key actors globally. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. • We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Closing date: Midnight on 20th October 2025. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview. Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Oct 06, 2025
Full time
Hybrid Farringdon, London/Home-based Closing Date: 20 October 2025 Ref 7172 Save the Children UK as an exciting opportunity for a part-time maternity cover role Senior Education Policy & Advocacy Adviser, to join our Global Outcomes Education Team. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the Team Working as part of the Global Impact team, our Global Outcomes function catalyses positive change for children by driving influencing agendas and bringing knowledge, evidence, analysis and expertise to our partnerships, programmes and advocacy work. The Education Team works as part of the Global Save the Children movement and the wider sector to drive long lasting systems changes at the global and country levels. The team's purpose is to drive impact to deliver equitable rights (outcomes) in education for boys and girls through participatory, inclusive and collaborative thought leadership and technical expertise to influence financing, policy and practise. About the Role Working 3 days a week and reporting to the Head of Education, you will work closely across the teams in SCUK and the wider movement in line with our strategy and policies in our global education priorities. As a Senior Education Policy & Advocacy Advisor, you will provide global leadership within your area of expertise (Education) to shape and drive shared advocacy and impact agendas across Save the Children and the wider sector. You will develop and deliver high-quality policy and influencing strategies, fostering innovation and inclusivity and contributing to systemic change. In this role, you will build strategic relationships with key decision-makers, lead capacity strengthening for colleagues and partners, and champion equality, inclusion and the shifting power agenda. Key Accountabilities In this role, you will be responsible for: • Being our key representative in the Send My Friend to School coalition, including being an active member of its Policy and Parliamentary Working Group and potentially its Steering Group dependent on your experience. This the UK's global education coalition of international development NGOs and teachers' unions, bringing together young people, politicians, teachers, civil society and the media to campaign for quality education for all children across the globe. Its focus is to influence the UK Governments financing and policies related to global education. • Lead the movements influencing in support of the Global Partnership for Education replenishment campaign which aims to raise $5 billion from donors in 2026, as well as partner government commitments on domestic education financing. You will work closely with colleagues across the movement to influence their governments, as well as lead the work to ensure a significant pledge from the UK Government. • Provide global leadership in other areas of global education to shape and drive shared advocacy and impact agendas across Save the Children and the wider sector. This is an important time to take up this role. The UK Government has stated that it plans to deprioritise its work on global education as part of its significant aid cuts in 2027. The inspiring Send My Friend to School coalition has developed an impactful UK schools campaign, youth campaign champion network and strategic policy and advocacy approach aiming to protect the education aid budget. Similarly a successful replenishment campaign for the Global Partnership for Education is vital for maintaining multi-year, transformative investment into education systems. About You We are looking for someone with the following experience, competencies, and skills: • Strong track-record in designing and implementing successful influencing strategies with minimal supervision, drawing on analytical skills to identify political and other barriers to change and prioritise from the range of possible objectives and approaches. • Very high-level expertise in the global international development and child rights policy landscape and institutions, coupled with deep expertise in Education • Very strong oral and written communication skills, with the ability to tailor messaging to have resonance with and influence particular audiences. • Ability to network and represent Save the Children externally, including facilitating and speaking at high level events and meetings and doing media interviews • Strong track-record in policy analysis and development, with ability to draw on different sources of information and ideas from partners and children to generate relevant policy positions and solutions that will have cut through with target audiences. • Strategic thinker driven by impact and evidence, curious to keep up to date with new ideas and innovations, and sees the positive potential in change • Strong interpersonal skills, emotional intelligence, and authenticity that enable effective communication with different audiences • Collaborative team player capable of coaching, motivating and working through others to achieve outstanding results. • Effective convenor, creating synergy and maximizing collaboration • Proven ability to build external relationships and partnerships, and to influence decision-makers and policy specialists, including politicians and donors, and other key actors globally. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. • We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Closing date: Midnight on 20th October 2025. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview. Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Oct 06, 2025
Full time
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Oct 04, 2025
Full time
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Manpower is currently seeking an interim E-Commerce Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months (Maternity Cover), requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £73,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. ABOUT UNILEVER Unilever is one of the world's leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace" JOB PURPOSE In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer-Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. New Revenue Streams (NRS) is a team managing & expanding our presence across 2P (e.g. TikTok shop) and 3P marketplaces beauty pureplayers , and new models & business opportunities. Whilst e-Commerce continues to be of increasing relevance and focus for Unilever globally, this is an exciting time to join the Amazon and NRS team, currently experiencing year-on-year double-digit growth. RESPONSIBILITIES Lead the growth and expansion of NRS in the UK Continue to lead, review and if necessary, adapt the strategy for 'where to play' & 'how to win' in NRS within your portfolio across pureplayer customers e.g. JML, and Marketplaces e.g. Bay and Amazon Grow and manage existing strategic relationships with key partners, taking them to the next level Hunt for business, develop and manage new relationships with strategic partners Build & execute Commercial and Marketing plans to build our brand equity online (e.g. Brand Content & Digital Media campaigns) Develop our Distributor ways of working to incentivise growth and increase share Review our 2P model and ways in which we can expand and grow in this channel to best benefit our UK business, liaising with internal stakeholders for support Work collaboratively with the Amazon team to develop a 1P/2P/3P strategy to maximise Amazon marketplace Lead customer strategy development and major customer initiatives Work with the e-Com Digital Hubs on all BUs to build & activate online Events, launch NPD and drive core activations Deliver key Category initiatives across channel & customers e.g. Cost Price Changes, Brand Activation, new product launches and gifting, and Unilever Sustainable Living Plan campaigns etc. Work with Finance & Supply Business Partners to identify scalable & sustainable supply models to support the growth of NRS Be accountable for financial performance End-to-end P&L responsibility to deliver 4Gs - Consistent, Competitive, Profitable & Purposeful Growth Deliver Underlying Sales Growth (Turnover), Customer Profitability and Market Share growth Management of TMI / BMI spend to deliver aligned targets with customers Deliver short term volume and spend forecast aligned to our monthly forecast process - securing the opportunities to accelerate growth and manage risks. Build the Talent & capability within the team Develop direct team of 1x CAE Inspire the broader Business teams on the opportunities and insight in the channel & from new partners ALL ABOUT YOU You will be commercially curious, constantly seeking new opportunities to execute our ambition of reaching more shoppers more often You will have an interest in marketing and in building our brands You are passionate about finding solutions and will always present your solution to an issue You have an insatiable curiosity and love to learn and share Ability to influence & have impact - you will need to be demanding on behalf of the customer and consumers you serve & to maximise investment As a leader within the eCommerce team, you will be the voice of NRS and serve as an ambassador through-out Unilever to enable our success
Oct 04, 2025
Full time
Manpower is currently seeking an interim E-Commerce Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months (Maternity Cover), requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £73,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. ABOUT UNILEVER Unilever is one of the world's leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace" JOB PURPOSE In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer-Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. New Revenue Streams (NRS) is a team managing & expanding our presence across 2P (e.g. TikTok shop) and 3P marketplaces beauty pureplayers , and new models & business opportunities. Whilst e-Commerce continues to be of increasing relevance and focus for Unilever globally, this is an exciting time to join the Amazon and NRS team, currently experiencing year-on-year double-digit growth. RESPONSIBILITIES Lead the growth and expansion of NRS in the UK Continue to lead, review and if necessary, adapt the strategy for 'where to play' & 'how to win' in NRS within your portfolio across pureplayer customers e.g. JML, and Marketplaces e.g. Bay and Amazon Grow and manage existing strategic relationships with key partners, taking them to the next level Hunt for business, develop and manage new relationships with strategic partners Build & execute Commercial and Marketing plans to build our brand equity online (e.g. Brand Content & Digital Media campaigns) Develop our Distributor ways of working to incentivise growth and increase share Review our 2P model and ways in which we can expand and grow in this channel to best benefit our UK business, liaising with internal stakeholders for support Work collaboratively with the Amazon team to develop a 1P/2P/3P strategy to maximise Amazon marketplace Lead customer strategy development and major customer initiatives Work with the e-Com Digital Hubs on all BUs to build & activate online Events, launch NPD and drive core activations Deliver key Category initiatives across channel & customers e.g. Cost Price Changes, Brand Activation, new product launches and gifting, and Unilever Sustainable Living Plan campaigns etc. Work with Finance & Supply Business Partners to identify scalable & sustainable supply models to support the growth of NRS Be accountable for financial performance End-to-end P&L responsibility to deliver 4Gs - Consistent, Competitive, Profitable & Purposeful Growth Deliver Underlying Sales Growth (Turnover), Customer Profitability and Market Share growth Management of TMI / BMI spend to deliver aligned targets with customers Deliver short term volume and spend forecast aligned to our monthly forecast process - securing the opportunities to accelerate growth and manage risks. Build the Talent & capability within the team Develop direct team of 1x CAE Inspire the broader Business teams on the opportunities and insight in the channel & from new partners ALL ABOUT YOU You will be commercially curious, constantly seeking new opportunities to execute our ambition of reaching more shoppers more often You will have an interest in marketing and in building our brands You are passionate about finding solutions and will always present your solution to an issue You have an insatiable curiosity and love to learn and share Ability to influence & have impact - you will need to be demanding on behalf of the customer and consumers you serve & to maximise investment As a leader within the eCommerce team, you will be the voice of NRS and serve as an ambassador through-out Unilever to enable our success
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Oct 03, 2025
Full time
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
As an Accounts Senior, you will be able to take control of your career with a clear path to management, hands-on client exposure and the chance to mentor junior staff. You'll sharpen your technical skills while managing a diverse client base across multiple sectors, building the kind of experience that makes you indispensable. You'll also guide junior team members, which will boost your leadership capabilities and prepare you for bigger responsibilities. With a structured progression plan, you'll be supported every step of the way as you move towards senior positions. You'll also gain more time off, healthcare cover and regular rewards, enhancing your work-life balance and personal well-being. Other advantages include a medical cashback plan, retail discounts, life assurance, cycle-to-work scheme and a solid pension contribution. Plus, you'll have access to an employee assistance plan for confidential support when you need it. As an Accounts Senior you will be part of a team that genuinely backs your development. Many Trainees have progressed to Manager positions and beyond, thanks to the support and opportunities available. What you'll do: Prepare client accounts and tax returns, advise on tax payments and deadlines, and finalise paperwork for clients and HMRC. Liaise with clients to gather information, asking the right questions and ensuring accuracy. You'll become their main contact for day-to-day matters, working closely with Managers to deepen your understanding of their businesses. Assist Partners and Managers with tax planning for existing and potential clients, adding strategic value to their business and personal wealth. What you'll need: Strong ability to complete accounts files accurately and efficiently ACA or ACCA qualified or part qualified What's on offer: Flexible working policy Generous holiday allowance Medical cash back plan Life assurance Cycle to work scheme Generous pension contribution Enhanced maternity and paternity Regular staff social events, an annual away day and Christmas party About the company This accountancy firm is one of the largest independent accounting and business advisory firms in the UK. They provide accounting services and business advice for businesses in Oxfordshire and Northamptonshire and beyond. They realise that accounting, tax and business advice is different for everyone. They work closely with clients to develop solutions tailored to their specific circumstances and designed to enable their success. This Accounts Senior role is based in their Kettering office. Interested? Register your interest by applying today or call Richard on (phone number removed) to discuss this opportunity further. You can also visit the Addington Ball website to see all our current vacancies, news and updates. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Accounts Senior
Oct 03, 2025
Full time
As an Accounts Senior, you will be able to take control of your career with a clear path to management, hands-on client exposure and the chance to mentor junior staff. You'll sharpen your technical skills while managing a diverse client base across multiple sectors, building the kind of experience that makes you indispensable. You'll also guide junior team members, which will boost your leadership capabilities and prepare you for bigger responsibilities. With a structured progression plan, you'll be supported every step of the way as you move towards senior positions. You'll also gain more time off, healthcare cover and regular rewards, enhancing your work-life balance and personal well-being. Other advantages include a medical cashback plan, retail discounts, life assurance, cycle-to-work scheme and a solid pension contribution. Plus, you'll have access to an employee assistance plan for confidential support when you need it. As an Accounts Senior you will be part of a team that genuinely backs your development. Many Trainees have progressed to Manager positions and beyond, thanks to the support and opportunities available. What you'll do: Prepare client accounts and tax returns, advise on tax payments and deadlines, and finalise paperwork for clients and HMRC. Liaise with clients to gather information, asking the right questions and ensuring accuracy. You'll become their main contact for day-to-day matters, working closely with Managers to deepen your understanding of their businesses. Assist Partners and Managers with tax planning for existing and potential clients, adding strategic value to their business and personal wealth. What you'll need: Strong ability to complete accounts files accurately and efficiently ACA or ACCA qualified or part qualified What's on offer: Flexible working policy Generous holiday allowance Medical cash back plan Life assurance Cycle to work scheme Generous pension contribution Enhanced maternity and paternity Regular staff social events, an annual away day and Christmas party About the company This accountancy firm is one of the largest independent accounting and business advisory firms in the UK. They provide accounting services and business advice for businesses in Oxfordshire and Northamptonshire and beyond. They realise that accounting, tax and business advice is different for everyone. They work closely with clients to develop solutions tailored to their specific circumstances and designed to enable their success. This Accounts Senior role is based in their Kettering office. Interested? Register your interest by applying today or call Richard on (phone number removed) to discuss this opportunity further. You can also visit the Addington Ball website to see all our current vacancies, news and updates. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Accounts Senior
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Oct 02, 2025
Full time
About The Role Great customer service is not rocket science. It's about keeping our promises, and fixing problems quickly. In essence it's about treating our customers the way we like to be treated. The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that's by resolving a customer's query whilst they're on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs. We're looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer queries via email and social media. Adapt to the business needs when required. Working with your Line Manager to achieve personal and team objectives. Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole. About You Some previous customer service experience would be helpful - but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you. We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we'll give you training. Being happy and accurate working with detail is really important, and you'll often need to organise and prioritise your own work. What will you bring Knowledge, skills and experience: Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem-solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously The ability to work with reports from several systems containing vital information. Capable of working with financial aspects of the procedures. Behaviours: Manages relationships effectively both internally and externally Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Educational Requirements: Educated to GCSE Level or above (Maths & English essential) A-Level or Degree level education preferred About Us Ecotalk is more than just a mobile provider, simply by using our service, customers are having a positive impact on the UK environment. Ecotalk create vital new habitats for Britain's wildlife. We use the money from our customers' bills to give land back to nature. We've got some of the lowest cost tariffs available, great coverage on the market-leading network, and you can bring your current phone number with you. Britain's wildlife is suffering - one in ten UK wildlife species are under threat of extinction. Roads, buildings and intensive farming are destroying our wild places. We decided to do something about it. That's where Ecotalk was born - a mobile phone service with a green outcome. It is a simple way to help nature with your phone while enjoying some of the best tariffs and network coverage in the country. We use the money from our customers' phone bills to buy land which we give back to nature. We started with 40 acres of land at Lynch Knoll in Gloucestershire. We also helped the RSPB secure Fairburn Tips in Yorkshire. At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom". What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, gym, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. Job Types: Full-time, Permanent Pay: £25,500.00 per year Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Work from home Application question(s): Are you legally authorized to work in United Kingdom? Will you now or in the future require sponsorship for employment visa status? Are you able to reliably commute to Stroud (Gloucestershire) a minimum of 3 days per week? Work Location: Hybrid remote in Stroud GL5 3BY
Are you looking for more than just compliance work? This Audit & Accounts Senior role gives you the chance to combine high-quality audit and accounts work with real client interaction, advisory exposure, and the opportunity to support a wide range of businesses. If you're ACA or ACCA qualified and want to take ownership of your portfolio while developing towards future leadership, this could be your next step. As an Audit & Accounts Senior based in Banbury, you will join one of the UK's fastest-growing independent firms, known for working across diverse sectors from agriculture and estates to international clients and not-for-profits. With clear progression, a supportive culture, and a flexible approach to work-life balance, you'll gain the autonomy to develop your career while still having the backing of an ambitious, growing practice. Role Overview Lead and support audit assignments on-site or remotely Review and prepare accounts, tax, and VAT work for corporate clients Identify opportunities to add value and advise clients Supervise and coach trainees on the job Assist managers and partners with planning, advisory, and compliance projects Liaise directly with clients, building strong, trusted relationships Support networking, seminars, and business development activities The Ideal Candidate ACA or ACCA qualified Experience in practice Strong technical knowledge of accounts preparation and tax compliance Skilled at using cloud software such as Xero (knowledge of CCH an advantage) Excellent communicator with problem-solving ability Proactive, detail-focused, and eager to grow your career What's on Offer £40,000 to £45,000 salary Flexible working policy for true work-life balance Generous holiday allowance Healthcare cover and medical cashback plan via Vitality Retail discount programme Life assurance and pension contributions Cycle to work and car scheme options Enhanced maternity and paternity pay Regular staff social events, away days, and fundraising activities Register your interest by applying today or call Richard Davies or Luke Scale on (phone number removed) to discuss this opportunity further, always in complete confidence. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Audit & Accounts Senior.
Oct 02, 2025
Full time
Are you looking for more than just compliance work? This Audit & Accounts Senior role gives you the chance to combine high-quality audit and accounts work with real client interaction, advisory exposure, and the opportunity to support a wide range of businesses. If you're ACA or ACCA qualified and want to take ownership of your portfolio while developing towards future leadership, this could be your next step. As an Audit & Accounts Senior based in Banbury, you will join one of the UK's fastest-growing independent firms, known for working across diverse sectors from agriculture and estates to international clients and not-for-profits. With clear progression, a supportive culture, and a flexible approach to work-life balance, you'll gain the autonomy to develop your career while still having the backing of an ambitious, growing practice. Role Overview Lead and support audit assignments on-site or remotely Review and prepare accounts, tax, and VAT work for corporate clients Identify opportunities to add value and advise clients Supervise and coach trainees on the job Assist managers and partners with planning, advisory, and compliance projects Liaise directly with clients, building strong, trusted relationships Support networking, seminars, and business development activities The Ideal Candidate ACA or ACCA qualified Experience in practice Strong technical knowledge of accounts preparation and tax compliance Skilled at using cloud software such as Xero (knowledge of CCH an advantage) Excellent communicator with problem-solving ability Proactive, detail-focused, and eager to grow your career What's on Offer £40,000 to £45,000 salary Flexible working policy for true work-life balance Generous holiday allowance Healthcare cover and medical cashback plan via Vitality Retail discount programme Life assurance and pension contributions Cycle to work and car scheme options Enhanced maternity and paternity pay Regular staff social events, away days, and fundraising activities Register your interest by applying today or call Richard Davies or Luke Scale on (phone number removed) to discuss this opportunity further, always in complete confidence. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Audit & Accounts Senior.
The Science Communications Manager leads an expert team that inspires and informs the public, donors and researchers about dementia research, the progress being made, wider developments in the field and the impact of Alzheimer s Research UK (ARUK) funding. With much of the charity s fundraising propositions centring around our research portfolio, this role and the team it leads, are the keystone that unites our research output and fundraising approaches. This means working closely with our Philanthropy and Gifts in Wills teams to create impactful research content, as well as supporting engagement activities. This means you will be an effective and inspiring communicator, creating and landing content covering ARUK research, impact and commentary across multiple communications channels and audiences. The postholder plays a vital role in helping tell the story and scientific narrative of ARUK to a variety of audiences, cementing the charity s role as a leading authority on dementia research in the UK and globally. They also help to create a clear, creative, and compelling case for the need for research and the progress being made towards finding a cure. You will also be expected to engage in broader communications and events work both within the team and beyond it. This is a challenging, creative and busy role, but one that oversees a function that is absolutely critical to ARUK and its mission. This is a 12 month fixed term contract, or on return of the substantive postholder, to cover a period of maternity leave. Key Responsibilities: Work with both the Senior Science Communications Manager and the Head of Communications, as well as colleagues in the Research team to plan and implement inspirational science communications programmes and initiatives that support the delivery of the charity s 10-year strategy. Lead and develop a team of two Officers, working closely across the wider science communications team. Develop and maintain a first-rate working knowledge of the dementia research field, including ARUK s portfolio, strategy, impact and history, and act as one of the go-to people for the latest information and insight in dementia research and able to communicate this effectively. Ensure the team develops and maintains relationships with a wide network of experts from across the dementia research field, including through attending research conferences and representing ARUK. Work closely with the Research team and wider Sci Comms team to develop and implement communications plans for dementia research stories both ARUK-funded and responding to other stories in the news. Responsible for regular out-of-hours science sign off, alongside the wider science communications management team (organised through an on-call rota, and occasional ad hoc). Supporting the Philanthropy and Gifts in Wills teams by ensuring progress reports are delivered on time and have met the required brief, producing other engaging research content when needed Oversee the charity s work to engage researchers, growing the field, sharing best practice, and coordinating events and development opportunities to ensure the UK remains a world-class place to conduct dementia research. Develop and maintain high-level narrative documents that make the case for research and the work of ARUK, and devise and develop innovative and creative communications products and campaigns based on this narrative. Manage and evolve the News and Views sections of the ARUK website, ensuring engaging and up-to-date content, video and graphics, and monitoring the performance of digital content. Support the public-facing communications for our major research initiatives such as the Drug Discovery Alliance, Clinical Accelerator programme and other funding initiatives. Represent ARUK to a high level within key relationships and partnership projects. Manage multiple short- and long-term projects, working with teams within the charity and key external stakeholders. Ensure activities comply with ARUK s branding and style guide. What we are looking for: Educated to Degree Level in life sciences or relevant experience. Experience of working with the media at a national level. Experience of developing multi-media communications including film content, infographics for a variety of audiences. Line management experience. Project management experience. Creating social media and digital content, such as blogs and website summaries; managing the progress reporting for a philanthropic audience and creating content for supporter and researcher newsletters. Ability to identify and develop creative and engaging public communications opportunities emanating from scientific research. Can lead and manage a team, taking on responsibility of their performance and helping career development. An eye for creativity and innovation in communications. Excellent organisational skills; the ability to manage a large number of tasks to multiple deadlines. Ability to communicate appropriately with people affected by dementia and their families. Excellent interpersonal and negotiation skills: can work collaboratively with and manage multiple stakeholders within and outside the organisation. First-rate editorial and writing skills, excellent journalistic and news sense. A confident and friendly manner; would feel at ease representing the charity to a range of audiences to a high level. Working with drive, flair, independence, intelligence and initiative. A passion for, and curiosity about, dementia research. Willingness and ability to travel in the UK and beyond, to work outside of regular office hours when needed. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £44,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 19th October 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024 . click apply for full job details
Oct 01, 2025
Full time
The Science Communications Manager leads an expert team that inspires and informs the public, donors and researchers about dementia research, the progress being made, wider developments in the field and the impact of Alzheimer s Research UK (ARUK) funding. With much of the charity s fundraising propositions centring around our research portfolio, this role and the team it leads, are the keystone that unites our research output and fundraising approaches. This means working closely with our Philanthropy and Gifts in Wills teams to create impactful research content, as well as supporting engagement activities. This means you will be an effective and inspiring communicator, creating and landing content covering ARUK research, impact and commentary across multiple communications channels and audiences. The postholder plays a vital role in helping tell the story and scientific narrative of ARUK to a variety of audiences, cementing the charity s role as a leading authority on dementia research in the UK and globally. They also help to create a clear, creative, and compelling case for the need for research and the progress being made towards finding a cure. You will also be expected to engage in broader communications and events work both within the team and beyond it. This is a challenging, creative and busy role, but one that oversees a function that is absolutely critical to ARUK and its mission. This is a 12 month fixed term contract, or on return of the substantive postholder, to cover a period of maternity leave. Key Responsibilities: Work with both the Senior Science Communications Manager and the Head of Communications, as well as colleagues in the Research team to plan and implement inspirational science communications programmes and initiatives that support the delivery of the charity s 10-year strategy. Lead and develop a team of two Officers, working closely across the wider science communications team. Develop and maintain a first-rate working knowledge of the dementia research field, including ARUK s portfolio, strategy, impact and history, and act as one of the go-to people for the latest information and insight in dementia research and able to communicate this effectively. Ensure the team develops and maintains relationships with a wide network of experts from across the dementia research field, including through attending research conferences and representing ARUK. Work closely with the Research team and wider Sci Comms team to develop and implement communications plans for dementia research stories both ARUK-funded and responding to other stories in the news. Responsible for regular out-of-hours science sign off, alongside the wider science communications management team (organised through an on-call rota, and occasional ad hoc). Supporting the Philanthropy and Gifts in Wills teams by ensuring progress reports are delivered on time and have met the required brief, producing other engaging research content when needed Oversee the charity s work to engage researchers, growing the field, sharing best practice, and coordinating events and development opportunities to ensure the UK remains a world-class place to conduct dementia research. Develop and maintain high-level narrative documents that make the case for research and the work of ARUK, and devise and develop innovative and creative communications products and campaigns based on this narrative. Manage and evolve the News and Views sections of the ARUK website, ensuring engaging and up-to-date content, video and graphics, and monitoring the performance of digital content. Support the public-facing communications for our major research initiatives such as the Drug Discovery Alliance, Clinical Accelerator programme and other funding initiatives. Represent ARUK to a high level within key relationships and partnership projects. Manage multiple short- and long-term projects, working with teams within the charity and key external stakeholders. Ensure activities comply with ARUK s branding and style guide. What we are looking for: Educated to Degree Level in life sciences or relevant experience. Experience of working with the media at a national level. Experience of developing multi-media communications including film content, infographics for a variety of audiences. Line management experience. Project management experience. Creating social media and digital content, such as blogs and website summaries; managing the progress reporting for a philanthropic audience and creating content for supporter and researcher newsletters. Ability to identify and develop creative and engaging public communications opportunities emanating from scientific research. Can lead and manage a team, taking on responsibility of their performance and helping career development. An eye for creativity and innovation in communications. Excellent organisational skills; the ability to manage a large number of tasks to multiple deadlines. Ability to communicate appropriately with people affected by dementia and their families. Excellent interpersonal and negotiation skills: can work collaboratively with and manage multiple stakeholders within and outside the organisation. First-rate editorial and writing skills, excellent journalistic and news sense. A confident and friendly manner; would feel at ease representing the charity to a range of audiences to a high level. Working with drive, flair, independence, intelligence and initiative. A passion for, and curiosity about, dementia research. Willingness and ability to travel in the UK and beyond, to work outside of regular office hours when needed. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £44,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 19th October 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024 . click apply for full job details
As an Accounts Senior, you will be able to take control of your career with a clear path to management, hands-on client exposure and the chance to mentor junior staff. You'll sharpen your technical skills while managing a diverse client base across multiple sectors, building the kind of experience that makes you indispensable. You'll also guide junior team members, which will boost your leadership capabilities and prepare you for bigger responsibilities. With a structured progression plan, you'll be supported every step of the way as you move towards senior positions. You'll also gain more time off, healthcare cover and regular rewards, enhancing your work-life balance and personal well-being. Other advantages include a medical cashback plan, retail discounts, life assurance, cycle-to-work scheme and a solid pension contribution. Plus, you'll have access to an employee assistance plan for confidential support when you need it. As an Accounts Senior you will be part of a team that genuinely backs your development. Many Trainees have progressed to Manager positions and beyond, thanks to the support and opportunities available. What you'll do: Prepare client accounts and tax returns, advise on tax payments and deadlines, and finalise paperwork for clients and HMRC. Liaise with clients to gather information, asking the right questions and ensuring accuracy. You'll become their main contact for day-to-day matters, working closely with Managers to deepen your understanding of their businesses. Assist Partners and Managers with tax planning for existing and potential clients, adding strategic value to their business and personal wealth. What you'll need: Strong ability to complete accounts files accurately and efficiently ACA or ACCA qualified or part qualified What's on offer: Flexible working policy Generous holiday allowance Medical cash back plan Life assurance Cycle to work scheme Generous pension contribution Enhanced maternity and paternity Regular staff social events, an annual away day and Christmas party About the company This accountancy firm is one of the largest independent accounting and business advisory firms in the UK. They provide accounting services and business advice for businesses in Oxfordshire and Northamptonshire and beyond. They realise that accounting, tax and business advice is different for everyone. They work closely with clients to develop solutions tailored to their specific circumstances and designed to enable their success. This Accounts Senior role is based in their Kettering office. Interested? Register your interest by applying today or call Richard on (phone number removed) to discuss this opportunity further. You can also visit the Addington Ball website to see all our current vacancies, news and updates. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Accounts Senior
Sep 23, 2025
Full time
As an Accounts Senior, you will be able to take control of your career with a clear path to management, hands-on client exposure and the chance to mentor junior staff. You'll sharpen your technical skills while managing a diverse client base across multiple sectors, building the kind of experience that makes you indispensable. You'll also guide junior team members, which will boost your leadership capabilities and prepare you for bigger responsibilities. With a structured progression plan, you'll be supported every step of the way as you move towards senior positions. You'll also gain more time off, healthcare cover and regular rewards, enhancing your work-life balance and personal well-being. Other advantages include a medical cashback plan, retail discounts, life assurance, cycle-to-work scheme and a solid pension contribution. Plus, you'll have access to an employee assistance plan for confidential support when you need it. As an Accounts Senior you will be part of a team that genuinely backs your development. Many Trainees have progressed to Manager positions and beyond, thanks to the support and opportunities available. What you'll do: Prepare client accounts and tax returns, advise on tax payments and deadlines, and finalise paperwork for clients and HMRC. Liaise with clients to gather information, asking the right questions and ensuring accuracy. You'll become their main contact for day-to-day matters, working closely with Managers to deepen your understanding of their businesses. Assist Partners and Managers with tax planning for existing and potential clients, adding strategic value to their business and personal wealth. What you'll need: Strong ability to complete accounts files accurately and efficiently ACA or ACCA qualified or part qualified What's on offer: Flexible working policy Generous holiday allowance Medical cash back plan Life assurance Cycle to work scheme Generous pension contribution Enhanced maternity and paternity Regular staff social events, an annual away day and Christmas party About the company This accountancy firm is one of the largest independent accounting and business advisory firms in the UK. They provide accounting services and business advice for businesses in Oxfordshire and Northamptonshire and beyond. They realise that accounting, tax and business advice is different for everyone. They work closely with clients to develop solutions tailored to their specific circumstances and designed to enable their success. This Accounts Senior role is based in their Kettering office. Interested? Register your interest by applying today or call Richard on (phone number removed) to discuss this opportunity further. You can also visit the Addington Ball website to see all our current vacancies, news and updates. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Accounts Senior
We are looking for a driven Account Support Executive to work with a portfolio of customers including large construction companies, major infrastructure clients, and suppliers in the built environment sector. Do you have a passion for sustainability? Are you a self-starter with good relationship building skills? If yes, then we would love to hear from you! The Role at a Glance: Account Support Executive Old Street London office based / Hybrid Working £30,000 Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Reporting to: Account Manager Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike Closing date: 26th September Heads-Up - We really value a short intro covering note :-) Who we are: Action Sustainability is a leading consultancy with the aim of inspiring sustainable business. Our team comprises 60+ full and part time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues and we are proud of our reputation for leading the thinking in this area. Action Sustainability drives lasting change in sustainability through innovative technology, expert advisory, and award-winning learning solutions. They partner with leading organisations, including the NHS and Houses of Parliament, to create measurable impact across industries. As the delivery team behind the Supply Chain Sustainability School, we lead global collaboration to accelerate sustainability. An accredited Living Wage employer, we ve been recognised by Best Companies with a 'One to Watch' status for their commitment to an outstanding workplace. We prioritise regular wellbeing check-ins, ensure employees are heard, and offer mental health support. Our competency framework enables employees to shape their career paths with clear development goals, while managers receive coaching, mentoring, and peer-sharing opportunities to enhance their leadership skills. This comprehensive approach supports an environment where personal and professional growth thrive. The Account Support Executive Opportunity: We are looking for a driven Account Support Executive to help embed the award-winning Supply Chain Sustainability School within organisations, to help them receive value from their annual fee. As Account Support Executive, you will support a team of Account Managers to provide an outstanding level of service to a portfolio of large-scale companies from the built environment, implementing action plans to embed the Supply Chain Sustainability School within their internal teams and supply chains. Your key objectives are to support the delivery of best value and benefits of the School to our customers and collaborate to ensure customer satisfaction, resulting in a high retention rate. Key Responsibilities: + Working closely with Account Managers to develop a good working relationship with a specific cohort of our customers + Attending meetings with customers to record and agree actions to help them embed the School internally and through its supply chain and delivering against agreed actions in the timescale agreed + Developing an excellent understanding of the online platforms, promoting their use and benefits and supporting the customers to actively engage in the platform + Devising strategies to engage customer supply chains and internal colleagues in the learning and reporting platforms + Being the main point of contact for users of the platforms, providing guidance and excellent customer support + Analysing data to develop reports that demonstrate the financial value and impact and contribute to analysis reports + Attending customer events to promote the benefits of engaging and reaching more people + Ensuring guidance documents and collateral are up to date to maximise use of the benefits and platforms + Other tasks as instructed which support the Partners, Customer Success Team or business as a whole About you: + At least 1 year working in a commercial environment + Willingness to work collaboratively and responsively with colleagues and key stakeholders + Ability to communicate clearly in both verbal and written form, with good telephone skills + Excellent organisational skills with attention to detail and ability to work in a flexible and creative way + Ability to multi-task and prioritise in a busy environment + Proactive approach - a can do attitude and proven ability to make things happen + Takes on full ownership and responsibility for their work, solve problems and manage workload proactively + Ability to engage meaningfully with stakeholders, good relationship, and trust building skills + Excellent IT skills and competency in working with online platforms + Passion for sustainability is desirable What s on Offer: + A competitive market salary of £30,000 + 25 days + 8 statutory holidays, plus an extra day for your birthday + Hybrid working with a minimum of one day in the office per week + 8% employer pension contribution + If we exceed targets, the full team gets rewarded through our profit share scheme + Discretionary bonus + Fitness allowance + Enhanced maternity/paternity pay and childcare schemes + Volunteer days + Access to our vibrant Old Street office featuring a lounge, café bar, gym, and rooftop terrace + Leverage professional memberships and development programmes tailored to your career aspirations. Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Sep 22, 2025
Full time
We are looking for a driven Account Support Executive to work with a portfolio of customers including large construction companies, major infrastructure clients, and suppliers in the built environment sector. Do you have a passion for sustainability? Are you a self-starter with good relationship building skills? If yes, then we would love to hear from you! The Role at a Glance: Account Support Executive Old Street London office based / Hybrid Working £30,000 Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Reporting to: Account Manager Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike Closing date: 26th September Heads-Up - We really value a short intro covering note :-) Who we are: Action Sustainability is a leading consultancy with the aim of inspiring sustainable business. Our team comprises 60+ full and part time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues and we are proud of our reputation for leading the thinking in this area. Action Sustainability drives lasting change in sustainability through innovative technology, expert advisory, and award-winning learning solutions. They partner with leading organisations, including the NHS and Houses of Parliament, to create measurable impact across industries. As the delivery team behind the Supply Chain Sustainability School, we lead global collaboration to accelerate sustainability. An accredited Living Wage employer, we ve been recognised by Best Companies with a 'One to Watch' status for their commitment to an outstanding workplace. We prioritise regular wellbeing check-ins, ensure employees are heard, and offer mental health support. Our competency framework enables employees to shape their career paths with clear development goals, while managers receive coaching, mentoring, and peer-sharing opportunities to enhance their leadership skills. This comprehensive approach supports an environment where personal and professional growth thrive. The Account Support Executive Opportunity: We are looking for a driven Account Support Executive to help embed the award-winning Supply Chain Sustainability School within organisations, to help them receive value from their annual fee. As Account Support Executive, you will support a team of Account Managers to provide an outstanding level of service to a portfolio of large-scale companies from the built environment, implementing action plans to embed the Supply Chain Sustainability School within their internal teams and supply chains. Your key objectives are to support the delivery of best value and benefits of the School to our customers and collaborate to ensure customer satisfaction, resulting in a high retention rate. Key Responsibilities: + Working closely with Account Managers to develop a good working relationship with a specific cohort of our customers + Attending meetings with customers to record and agree actions to help them embed the School internally and through its supply chain and delivering against agreed actions in the timescale agreed + Developing an excellent understanding of the online platforms, promoting their use and benefits and supporting the customers to actively engage in the platform + Devising strategies to engage customer supply chains and internal colleagues in the learning and reporting platforms + Being the main point of contact for users of the platforms, providing guidance and excellent customer support + Analysing data to develop reports that demonstrate the financial value and impact and contribute to analysis reports + Attending customer events to promote the benefits of engaging and reaching more people + Ensuring guidance documents and collateral are up to date to maximise use of the benefits and platforms + Other tasks as instructed which support the Partners, Customer Success Team or business as a whole About you: + At least 1 year working in a commercial environment + Willingness to work collaboratively and responsively with colleagues and key stakeholders + Ability to communicate clearly in both verbal and written form, with good telephone skills + Excellent organisational skills with attention to detail and ability to work in a flexible and creative way + Ability to multi-task and prioritise in a busy environment + Proactive approach - a can do attitude and proven ability to make things happen + Takes on full ownership and responsibility for their work, solve problems and manage workload proactively + Ability to engage meaningfully with stakeholders, good relationship, and trust building skills + Excellent IT skills and competency in working with online platforms + Passion for sustainability is desirable What s on Offer: + A competitive market salary of £30,000 + 25 days + 8 statutory holidays, plus an extra day for your birthday + Hybrid working with a minimum of one day in the office per week + 8% employer pension contribution + If we exceed targets, the full team gets rewarded through our profit share scheme + Discretionary bonus + Fitness allowance + Enhanced maternity/paternity pay and childcare schemes + Volunteer days + Access to our vibrant Old Street office featuring a lounge, café bar, gym, and rooftop terrace + Leverage professional memberships and development programmes tailored to your career aspirations. Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
