4 jobs found

Reed Technology is partnering with a leading public-sector organisation to recruit a Senior UX Researcher for an innovative digital transformation project. This role will lead end-to-end service design and research activities , ensuring solutions are inclusive, accessible, and grounded in user insight. Key Responsibilities: Partner with Product Managers and other involved stakeholders to define research objectives and the UX roadmap. Conduct qualitative and quantitative user research to uncover needs, pain points, and motivations. Map and visualise customer journeys and service blueprints to identify improvement opportunities. Design new or enhanced services that deliver measurable value. Create low and high fidelity prototypes based on existing design patterns. Provide UX feedback to an Agile delivery team to compliment sprint cycles. Build and maintain relationships with external stakeholders. Required Skills & Qualifications Proven experience in user research (qualitative & quantitative) and service design. Strong ability to map customer journeys and develop service blueprints. Expertise in inclusive and accessible design practices. Skilled in prototyping (low/high fidelity) and familiar with service design principles. Solid understanding of GDPR and research ethics. Ideally with Axure RP experience. Benefits 6-month initial contract £400 to £450 / day (Outside IR35) Hybrid working model (Edinburgh or Glasgow)

Senior Product Designer - Loyalty & Propositions 12 Month Contract Hybrid - 2 days per week in the office (central London) Our Retail client is looking for a Senior Product Designer to join a Loyalty & Propositions team , working on customer loyalty schemes that deliver meaningful experiences and value. This is an exciting opportunity to shape propositions that engage millions of customers. What You'll Do: Lead end-to-end design across UX and UI , from discovery and research through to delivery and iteration. Define and test new propositions with customers, ensuring designs are intuitive, accessible, and impactful. Run workshops and ideation sessions to align stakeholders and uncover insights. Use tools like Figma and Miro to create wireframes, prototypes, and polished designs. Partner with user researchers to validate concepts and improve experiences. Advocate for the customer voice and champion design thinking within the team. Experience Required: Proven experience in customer-centric environments, ideally within loyalty schemes or propositions . Strong background in User Research, Testing, UX/UI Design , and workshop facilitation. Excellent stakeholder management and influencing skills. Proficiency in Figma , Miro , and usability testing methodologies. Ability to balance creativity with commercial and technical considerations. Knowledge of W3C accessibility standards and responsive design principles. To apply for this position please submit your CV. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Senior UX Designer - Consulting (UK-Wide, Hybrid) Overview Our client is seeking Senior UX Designers (Consultants) to join their growing team. In this role, you will champion user-centred design, ensuring services are accessible, intuitive, and effective. You will work closely with user researchers, product managers, and engineers to design people-centred services, leading multidisciplinary Agile teams, and advising clients on best practices in UX. This opportunity is ideal for experienced UX professionals who are looking to grow into leadership roles, influence design direction, and support the development of inclusive, high-impact digital services. Responsibilities As a Senior UX Designer, you will: Advise clients on solving complex problems using UX design, people-centred design, and Agile methodologies. Lead multidisciplinary Agile teams to deliver services that meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To succeed in this role, you will bring: Advanced UX design expertise applied across varied projects and environments. Experience working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and leadership skills, with confidence in guiding clients through problem spaces and solution design. Benefits Our client offers a comprehensive benefits package, including: Competitive salary with clear progression opportunities. Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Flexible benefits package with options such as: private health and dental cover, additional pension contributions, extra holidays, wellbeing support, charity contributions, and tree planting. Life assurance, death in service cover, and critical illness cover. Cycle-to-Work and salary sacrifice electric vehicle schemes. Season ticket loans and relocation support (up to £8,000, subject to terms). Access to financial and wellbeing support, volunteer days, and Perkbox discounts. Diversity & Inclusion Our client is committed to building a diverse, equitable, and inclusive workplace. Applications are encouraged from underrepresented groups, including women, ethnic minorities, LGBTQ+, neurodivergent individuals, and people with disabilities. Adjustments and accommodations will be provided throughout the recruitment process to ensure equity and accessibility. Application Process If you are passionate about leading user-centred design and shaping impactful digital services, we encourage you to apply. Please click "Apply" to submit your CV. Shortlisted candidates will be contacted to discuss the next ste