Job Title: Lead Data Analyst Contract Type: Permanent Reports to: Business Intelligence Manager The Role Are you passionate about data? Do you have a curious mind that seeks to understand what drives outcomes? If you're excited about the challenge of making things better, we want to hear from you! As a Lead Data Analyst, you'll take a hands-on role in delivering high-impact analysis and leading a small, skilled team. You'll help our client embrace advanced tools and techniques, including predictive modelling using cloud-based analytics platforms. Your insights will have a real impact on our organisation, whether it's forecasting future needs, improving services based on trend data, or supporting business planning with robust evidence. Key Responsibilities Lead analytical projects across the organisation, from strategic forecasting to service reviews. Build and deploy predictive models to anticipate demand, reduce risk, and plan for the future. Collaborate with colleagues to support smarter decisions through data. Support the design and delivery of the broader data strategy and transformation journey. Mentor junior analysts and build a capable internal analytics team, promoting a culture of curiosity and continuous improvement. Assist the Data Governance team in driving high-quality data standards across the business. Technical Competencies Strong experience in data analysis and visualisation, particularly using Power BI, Excel, and SQL. Hands-on knowledge of predictive modelling techniques such as regression analysis, clustering, or forecasting. Familiarity with Python or R is a bonus! Experience with cloud-based data environments like Microsoft Azure, AWS, or Google Cloud. Confidence in working with large, complex data sets, including data cleansing, transformation, and validation. Understanding of data governance principles around quality, security, and compliance. Personal Competencies Collaborative approach with the ability to engage positively with colleagues from various backgrounds. Strong communication skills; able to translate technical data into meaningful insights for diverse audiences. A natural problem-solver with curiosity, creativity, and a keen eye for detail. Proven experience in mentoring or coaching others, with a desire to foster a culture of learning and development. Comfortable managing multiple projects and priorities with a flexible, can-do attitude. Qualifications Degree-level education in a relevant field (e.g., Data Science, Mathematics, Statistics, Computer Science, Social Sciences, Economics) or equivalent hands-on experience in a senior data or analytical role. Commitment to professional development and staying current with emerging tools, trends, and best practises in data and analytics. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Dec 07, 2025
Full time
Job Title: Lead Data Analyst Contract Type: Permanent Reports to: Business Intelligence Manager The Role Are you passionate about data? Do you have a curious mind that seeks to understand what drives outcomes? If you're excited about the challenge of making things better, we want to hear from you! As a Lead Data Analyst, you'll take a hands-on role in delivering high-impact analysis and leading a small, skilled team. You'll help our client embrace advanced tools and techniques, including predictive modelling using cloud-based analytics platforms. Your insights will have a real impact on our organisation, whether it's forecasting future needs, improving services based on trend data, or supporting business planning with robust evidence. Key Responsibilities Lead analytical projects across the organisation, from strategic forecasting to service reviews. Build and deploy predictive models to anticipate demand, reduce risk, and plan for the future. Collaborate with colleagues to support smarter decisions through data. Support the design and delivery of the broader data strategy and transformation journey. Mentor junior analysts and build a capable internal analytics team, promoting a culture of curiosity and continuous improvement. Assist the Data Governance team in driving high-quality data standards across the business. Technical Competencies Strong experience in data analysis and visualisation, particularly using Power BI, Excel, and SQL. Hands-on knowledge of predictive modelling techniques such as regression analysis, clustering, or forecasting. Familiarity with Python or R is a bonus! Experience with cloud-based data environments like Microsoft Azure, AWS, or Google Cloud. Confidence in working with large, complex data sets, including data cleansing, transformation, and validation. Understanding of data governance principles around quality, security, and compliance. Personal Competencies Collaborative approach with the ability to engage positively with colleagues from various backgrounds. Strong communication skills; able to translate technical data into meaningful insights for diverse audiences. A natural problem-solver with curiosity, creativity, and a keen eye for detail. Proven experience in mentoring or coaching others, with a desire to foster a culture of learning and development. Comfortable managing multiple projects and priorities with a flexible, can-do attitude. Qualifications Degree-level education in a relevant field (e.g., Data Science, Mathematics, Statistics, Computer Science, Social Sciences, Economics) or equivalent hands-on experience in a senior data or analytical role. Commitment to professional development and staying current with emerging tools, trends, and best practises in data and analytics. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We are currently in the market to recruit a Senior Electrical and ICA Design Engineer to join our dynamic and growing Water Consultancy team operating across the UK. You'll work on exciting AMP8 and AMP9 projects, ensuring exceptional water services in a collaborative environment. RPS, Tetra Tech are actively engaged in several long-term wastewater programmes across the UK water industry, helping our clients address major pollution and flooding challenges. As part of these programmes our wastewater consulting team undertake a broad range of projects including urban drainage and water quality modelling studies; WINEP, SOAF, DWMPs and catchment investment planning; and the development of engineering solutions from feasibility through to outline and detailed design. About The Team: As part of Tetra Tech. RPS Water Consulting is a team of engineers, designers, modellers, and data analysts providing asset management and operational strategy development, to our water industry clients to support business planning and delivery. This is an evolving industry, providing challenges and opportunities that require innovation, dedication and teamwork to help us meet our clients' needs. About You: You will be experienced in liaising with the client to understand fully their needs, interpret their data, and develop a project plan. You will be able to coordinate multidisciplinary teams to ensure that the project as a whole meets its goals. You will be experienced in producing technical outputs such as technical specifications, schedules, reports, load and instrument lists, cable sizing calculations, single line diagrams and system architecture layouts, and be familiar with collaborative planning reviews and designs of solutions. You will be able to provide engineering inputs and design outputs in collaboration with other disciplines, producing general arrangement drawings, 3D models, 2D plans and sections, and piping & instrumentation diagrams. To be successful in this role, you will have strong communication skills and be able to deliver technical presentations to clients and other design engineers as well as inputting into collaborative design discussions including technical workshops and safety reviews, including HAZOPs and ALMs. You will understand how water and wastewater treatment processes operate and be experienced in assessing existing site infrastructure to develop and deliver the electrical and ICA design. By joining us, you're not just taking on exciting projects and collaborating with leading minds. You're making a meaningful impact on millions of lives the UK, leaving a legacy for generations to come. As a valued member of our team, you'll play a crucial role in the water industry, and work with the largest water companies in the UK, ensuring a positive and enduring influence on the communities we serve. If you're ready to contribute your skills and expertise to a dynamic and innovative environment, we invite you to join us on this exciting journey. Your responsibilities: Balance your workload across a wide variety of projects from a range of major long-term frameworks with water companies and contractors across the UK. Seek to achieve positive outcomes for projects and the community. Work closely with other senior and principal engineers and other stakeholders supporting project delivery. Help to develop the wider team by acting as a mentor and guide to less experienced members, checking their work and providing technical governance and oversight. Interpret and understand technical drawings and supervise their production, ideally through AutoCAD and/or Inventor experience. Undertake asset condition surveys and prepare reports and recommendations. Contribute to the production of process and instrumentation diagrams (P&IDs). Prepare electrical and ICA design deliverables including calculations, reports, specifications, datasheets, drawings, schedules, and procurement documentation. Provide support to allow the project team to comply with the duties of Designer under CDM, including through the production of design risk assessments. Ensure quality assurance systems and procedures are followed, and that high standards are maintained. Act as a project manager, package manager or design team leader as required. Skills, knowledge, and experience: A good technical understanding of electrical engineering and ICA principles. Significant water industry experience. Proficient in: Load assessment and LV and MV distribution systems design The use of P&IDs to create equipment schedules ICA and SCADA system architecture development Production of URSs, FDSs and control philosophies The production of specifications, reports and technical documentation. Complying with the Construction, Design & Management (CDM) Regulations and designing for safety. Various methods of contract procurement and engagement, ideally including the NEC forms of contract Managing your work to time, cost, and quality criteria. Supporting junior staff in their technical and personal development. The ability to travel and visit operational and construction sites as required, to act in a safe manner, and to survey, inspect, and witness test mechanical equipment and installations. Knowledge of design tools and software such as AutoCAD or similar design packages would be an advantage but is not essential. Qualifications: A degree-level qualification in electrical engineering or a closely-allied subject, ideally IET- accredited. Postgraduate qualifications are an advantage. Chartered engineer or working towards and nearing chartership. JBRP1_UKTJ
Dec 07, 2025
Full time
We are currently in the market to recruit a Senior Electrical and ICA Design Engineer to join our dynamic and growing Water Consultancy team operating across the UK. You'll work on exciting AMP8 and AMP9 projects, ensuring exceptional water services in a collaborative environment. RPS, Tetra Tech are actively engaged in several long-term wastewater programmes across the UK water industry, helping our clients address major pollution and flooding challenges. As part of these programmes our wastewater consulting team undertake a broad range of projects including urban drainage and water quality modelling studies; WINEP, SOAF, DWMPs and catchment investment planning; and the development of engineering solutions from feasibility through to outline and detailed design. About The Team: As part of Tetra Tech. RPS Water Consulting is a team of engineers, designers, modellers, and data analysts providing asset management and operational strategy development, to our water industry clients to support business planning and delivery. This is an evolving industry, providing challenges and opportunities that require innovation, dedication and teamwork to help us meet our clients' needs. About You: You will be experienced in liaising with the client to understand fully their needs, interpret their data, and develop a project plan. You will be able to coordinate multidisciplinary teams to ensure that the project as a whole meets its goals. You will be experienced in producing technical outputs such as technical specifications, schedules, reports, load and instrument lists, cable sizing calculations, single line diagrams and system architecture layouts, and be familiar with collaborative planning reviews and designs of solutions. You will be able to provide engineering inputs and design outputs in collaboration with other disciplines, producing general arrangement drawings, 3D models, 2D plans and sections, and piping & instrumentation diagrams. To be successful in this role, you will have strong communication skills and be able to deliver technical presentations to clients and other design engineers as well as inputting into collaborative design discussions including technical workshops and safety reviews, including HAZOPs and ALMs. You will understand how water and wastewater treatment processes operate and be experienced in assessing existing site infrastructure to develop and deliver the electrical and ICA design. By joining us, you're not just taking on exciting projects and collaborating with leading minds. You're making a meaningful impact on millions of lives the UK, leaving a legacy for generations to come. As a valued member of our team, you'll play a crucial role in the water industry, and work with the largest water companies in the UK, ensuring a positive and enduring influence on the communities we serve. If you're ready to contribute your skills and expertise to a dynamic and innovative environment, we invite you to join us on this exciting journey. Your responsibilities: Balance your workload across a wide variety of projects from a range of major long-term frameworks with water companies and contractors across the UK. Seek to achieve positive outcomes for projects and the community. Work closely with other senior and principal engineers and other stakeholders supporting project delivery. Help to develop the wider team by acting as a mentor and guide to less experienced members, checking their work and providing technical governance and oversight. Interpret and understand technical drawings and supervise their production, ideally through AutoCAD and/or Inventor experience. Undertake asset condition surveys and prepare reports and recommendations. Contribute to the production of process and instrumentation diagrams (P&IDs). Prepare electrical and ICA design deliverables including calculations, reports, specifications, datasheets, drawings, schedules, and procurement documentation. Provide support to allow the project team to comply with the duties of Designer under CDM, including through the production of design risk assessments. Ensure quality assurance systems and procedures are followed, and that high standards are maintained. Act as a project manager, package manager or design team leader as required. Skills, knowledge, and experience: A good technical understanding of electrical engineering and ICA principles. Significant water industry experience. Proficient in: Load assessment and LV and MV distribution systems design The use of P&IDs to create equipment schedules ICA and SCADA system architecture development Production of URSs, FDSs and control philosophies The production of specifications, reports and technical documentation. Complying with the Construction, Design & Management (CDM) Regulations and designing for safety. Various methods of contract procurement and engagement, ideally including the NEC forms of contract Managing your work to time, cost, and quality criteria. Supporting junior staff in their technical and personal development. The ability to travel and visit operational and construction sites as required, to act in a safe manner, and to survey, inspect, and witness test mechanical equipment and installations. Knowledge of design tools and software such as AutoCAD or similar design packages would be an advantage but is not essential. Qualifications: A degree-level qualification in electrical engineering or a closely-allied subject, ideally IET- accredited. Postgraduate qualifications are an advantage. Chartered engineer or working towards and nearing chartership. JBRP1_UKTJ
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking an experienced risk professional to join BCG's Enterprise Risk Management (ERM) team as a Global Risk Senior Analyst. The Enterprise Risk Management (ERM) team is a strategic partner in enabling responsible entrepreneurship by identifying, assessing, and managing the firm's most significant risks. ERM operates under an integrated risk management framework and works in close alignment with business and functional leaders, ensuring risk awareness and resilience across the organization. Through a dynamic and data-driven approach, the ERM team delivers continuous risk monitoring, advanced analytics, and scenario analysis to inform decision-making. The team supports the decentralized nature of risk ownership at BCG by helping teams identify emerging risks, evaluate exposures, and strengthen controls. ERM also serves as a trusted advisor to senior leadership, providing real-time insights across a range of enterprise risk domains including strategic, reputational, legal and regulatory, operational, financial, technology, and people risks. Key Responsibilities Leading risk assessments for part of the business, aligning with strategy and appetite as part of the semi-annual risk register updates Developing dashboards and analytics tools to identify and visualize key risk trends Applying automation, AI, and data analysis to enhance early warning and forecasting Creating and maintaining standardized risk reports for leadership and governance bodies Supporting 8-10 annual Audit & Risk Committee (ARC) meetings, including logistics, materials, and follow-up Coordinating the firm-wide ARC Memo and related performance and engagement metrics What You're Good At Analyzing complex data and translating insights into clear actions Managing multiple projects with precision and attention to detail Communicating effectively with diverse stakeholders Writing crisp, executive-ready documents Working independently while building strong cross-functional relationships What You'll Bring 4-6+years in risk management, compliance, or audit (professional services preferred) Bachelor's degree in risk, business, data science, or related field (Master's or certifications like ARM/RIMS-CRMP a plus) Experience with data analytics tools (e.g., SQL, Python, Tableau, Power BI) preferred Understanding of AI/ML, data architecture, and business intelligence platforms Strong analytical and problem-solving skills Fluent English and high professional integrity Who You'll Work With As a Global Risk Senior Analyst, you'll support BCG's ERM program through data-driven risk assessments, executive-level reporting, and stakeholder engagement. You'll also support the Chief of Staff for the Audit & Risk Committee, helping to manage key governance processes and communications Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 07, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking an experienced risk professional to join BCG's Enterprise Risk Management (ERM) team as a Global Risk Senior Analyst. The Enterprise Risk Management (ERM) team is a strategic partner in enabling responsible entrepreneurship by identifying, assessing, and managing the firm's most significant risks. ERM operates under an integrated risk management framework and works in close alignment with business and functional leaders, ensuring risk awareness and resilience across the organization. Through a dynamic and data-driven approach, the ERM team delivers continuous risk monitoring, advanced analytics, and scenario analysis to inform decision-making. The team supports the decentralized nature of risk ownership at BCG by helping teams identify emerging risks, evaluate exposures, and strengthen controls. ERM also serves as a trusted advisor to senior leadership, providing real-time insights across a range of enterprise risk domains including strategic, reputational, legal and regulatory, operational, financial, technology, and people risks. Key Responsibilities Leading risk assessments for part of the business, aligning with strategy and appetite as part of the semi-annual risk register updates Developing dashboards and analytics tools to identify and visualize key risk trends Applying automation, AI, and data analysis to enhance early warning and forecasting Creating and maintaining standardized risk reports for leadership and governance bodies Supporting 8-10 annual Audit & Risk Committee (ARC) meetings, including logistics, materials, and follow-up Coordinating the firm-wide ARC Memo and related performance and engagement metrics What You're Good At Analyzing complex data and translating insights into clear actions Managing multiple projects with precision and attention to detail Communicating effectively with diverse stakeholders Writing crisp, executive-ready documents Working independently while building strong cross-functional relationships What You'll Bring 4-6+years in risk management, compliance, or audit (professional services preferred) Bachelor's degree in risk, business, data science, or related field (Master's or certifications like ARM/RIMS-CRMP a plus) Experience with data analytics tools (e.g., SQL, Python, Tableau, Power BI) preferred Understanding of AI/ML, data architecture, and business intelligence platforms Strong analytical and problem-solving skills Fluent English and high professional integrity Who You'll Work With As a Global Risk Senior Analyst, you'll support BCG's ERM program through data-driven risk assessments, executive-level reporting, and stakeholder engagement. You'll also support the Chief of Staff for the Audit & Risk Committee, helping to manage key governance processes and communications Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking an experienced risk professional to join BCG's Enterprise Risk Management (ERM) team as a Global Risk Senior Analyst. The Enterprise Risk Management (ERM) team is a strategic partner in enabling responsible entrepreneurship by identifying, assessing, and managing the firm's most significant risks. ERM operates under an integrated risk management framework and works in close alignment with business and functional leaders, ensuring risk awareness and resilience across the organization. Through a dynamic and data-driven approach, the ERM team delivers continuous risk monitoring, advanced analytics, and scenario analysis to inform decision-making. The team supports the decentralized nature of risk ownership at BCG by helping teams identify emerging risks, evaluate exposures, and strengthen controls. ERM also serves as a trusted advisor to senior leadership, providing real-time insights across a range of enterprise risk domains including strategic, reputational, legal and regulatory, operational, financial, technology, and people risks. Key Responsibilities Leading risk assessments for part of the business, aligning with strategy and appetite as part of the semi-annual risk register updates Developing dashboards and analytics tools to identify and visualize key risk trends Applying automation, AI, and data analysis to enhance early warning and forecasting Creating and maintaining standardized risk reports for leadership and governance bodies Supporting 8-10 annual Audit & Risk Committee (ARC) meetings, including logistics, materials, and follow-up Coordinating the firm-wide ARC Memo and related performance and engagement metrics What You're Good At Analyzing complex data and translating insights into clear actions Managing multiple projects with precision and attention to detail Communicating effectively with diverse stakeholders Writing crisp, executive-ready documents Working independently while building strong cross-functional relationships What You'll Bring 4-6+years in risk management, compliance, or audit (professional services preferred) Bachelor's degree in risk, business, data science, or related field (Master's or certifications like ARM/RIMS-CRMP a plus) Experience with data analytics tools (e.g., SQL, Python, Tableau, Power BI) preferred Understanding of AI/ML, data architecture, and business intelligence platforms Strong analytical and problem-solving skills Fluent English and high professional integrity Who You'll Work With As a Global Risk Senior Analyst, you'll support BCG's ERM program through data-driven risk assessments, executive-level reporting, and stakeholder engagement. You'll also support the Chief of Staff for the Audit & Risk Committee, helping to manage key governance processes and communications Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 07, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking an experienced risk professional to join BCG's Enterprise Risk Management (ERM) team as a Global Risk Senior Analyst. The Enterprise Risk Management (ERM) team is a strategic partner in enabling responsible entrepreneurship by identifying, assessing, and managing the firm's most significant risks. ERM operates under an integrated risk management framework and works in close alignment with business and functional leaders, ensuring risk awareness and resilience across the organization. Through a dynamic and data-driven approach, the ERM team delivers continuous risk monitoring, advanced analytics, and scenario analysis to inform decision-making. The team supports the decentralized nature of risk ownership at BCG by helping teams identify emerging risks, evaluate exposures, and strengthen controls. ERM also serves as a trusted advisor to senior leadership, providing real-time insights across a range of enterprise risk domains including strategic, reputational, legal and regulatory, operational, financial, technology, and people risks. Key Responsibilities Leading risk assessments for part of the business, aligning with strategy and appetite as part of the semi-annual risk register updates Developing dashboards and analytics tools to identify and visualize key risk trends Applying automation, AI, and data analysis to enhance early warning and forecasting Creating and maintaining standardized risk reports for leadership and governance bodies Supporting 8-10 annual Audit & Risk Committee (ARC) meetings, including logistics, materials, and follow-up Coordinating the firm-wide ARC Memo and related performance and engagement metrics What You're Good At Analyzing complex data and translating insights into clear actions Managing multiple projects with precision and attention to detail Communicating effectively with diverse stakeholders Writing crisp, executive-ready documents Working independently while building strong cross-functional relationships What You'll Bring 4-6+years in risk management, compliance, or audit (professional services preferred) Bachelor's degree in risk, business, data science, or related field (Master's or certifications like ARM/RIMS-CRMP a plus) Experience with data analytics tools (e.g., SQL, Python, Tableau, Power BI) preferred Understanding of AI/ML, data architecture, and business intelligence platforms Strong analytical and problem-solving skills Fluent English and high professional integrity Who You'll Work With As a Global Risk Senior Analyst, you'll support BCG's ERM program through data-driven risk assessments, executive-level reporting, and stakeholder engagement. You'll also support the Chief of Staff for the Audit & Risk Committee, helping to manage key governance processes and communications Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Location: London, Potters Bar or Bristol (Hybrid working options available) The Senior BA / Senior Data Modeller will take end-to-end ownership of the design, development, and maintenance of data models that underpin our enterprise data platform, with a particular focus on Databricks and the Nova platform. This role is critical in ensuring that our data assets are structured, governed, and optimised to support business intelligence, analytics, and reporting requirements. We are seeking an experienced professional who is comfortable working closely with data engineers, architects, and business stakeholders to translate business requirements into robust, scalable, and well-documented data models. You will be responsible for both logical and physical data modelling and will act as the subject matter expert and owner for all data models within your domain. What you'll do Take full ownership of the data modelling lifecycle, from requirements gathering through to deployment and ongoing maintenance. Design, develop, and maintain logical and physical data models, primarily using Databricks and the Nova platform. Ensure data models are aligned with business requirements, data governance standards, and best practices. Collaborate with data engineers, architects, and business stakeholders to understand data requirements and translate them into effective data structures. Document data models, definitions, and metadata to ensure clarity and consistency across the organisation. Review and optimise existing data models for performance, scalability, and maintainability. Lead model validation and quality assurance activities, ensuring models are accurate and fit for purpose. Provide guidance and support to project teams and business users on data modelling best practices. Act as the primary point of contact and subject matter expert for all matters relating to data models within your area of responsibility. Champion data model governance and ensure models are maintained in line with organisational standards and policies. Support the integration of new data sources and the evolution of the enterprise data platform. Knowledge / Experience / Skills Essential Extensive experience in data modelling, including both logical and physical modelling, ideally within Databricks and/or similar cloud-based platforms. Demonstrable experience of owning and maintaining enterprise data models, including responsibility for model governance and documentation. Strong understanding of data warehousing, lakehouse architectures, and modern data platforms. Ability to translate complex business requirements into scalable and efficient data models. Proficient in data modelling tools and techniques, with hands-on experience in Databricks and the Nova platform (or similar). Excellent communication skills, with the ability to work collaboratively across technical and business teams. Experience in data governance, metadata management, and data quality assurance. Strong analytical and problem-solving skills. Desirable Experience working in regulated industries such as insurance or financial services. Familiarity with reporting requirements such as IFRS and Solvency II. Experience with data visualisation tools and supporting analytics/reporting teams. Knowledge of automation tools and scripting for data model management. Experience working in Agile product teams and using tools such as JIRA/Confluence.
Dec 06, 2025
Full time
Location: London, Potters Bar or Bristol (Hybrid working options available) The Senior BA / Senior Data Modeller will take end-to-end ownership of the design, development, and maintenance of data models that underpin our enterprise data platform, with a particular focus on Databricks and the Nova platform. This role is critical in ensuring that our data assets are structured, governed, and optimised to support business intelligence, analytics, and reporting requirements. We are seeking an experienced professional who is comfortable working closely with data engineers, architects, and business stakeholders to translate business requirements into robust, scalable, and well-documented data models. You will be responsible for both logical and physical data modelling and will act as the subject matter expert and owner for all data models within your domain. What you'll do Take full ownership of the data modelling lifecycle, from requirements gathering through to deployment and ongoing maintenance. Design, develop, and maintain logical and physical data models, primarily using Databricks and the Nova platform. Ensure data models are aligned with business requirements, data governance standards, and best practices. Collaborate with data engineers, architects, and business stakeholders to understand data requirements and translate them into effective data structures. Document data models, definitions, and metadata to ensure clarity and consistency across the organisation. Review and optimise existing data models for performance, scalability, and maintainability. Lead model validation and quality assurance activities, ensuring models are accurate and fit for purpose. Provide guidance and support to project teams and business users on data modelling best practices. Act as the primary point of contact and subject matter expert for all matters relating to data models within your area of responsibility. Champion data model governance and ensure models are maintained in line with organisational standards and policies. Support the integration of new data sources and the evolution of the enterprise data platform. Knowledge / Experience / Skills Essential Extensive experience in data modelling, including both logical and physical modelling, ideally within Databricks and/or similar cloud-based platforms. Demonstrable experience of owning and maintaining enterprise data models, including responsibility for model governance and documentation. Strong understanding of data warehousing, lakehouse architectures, and modern data platforms. Ability to translate complex business requirements into scalable and efficient data models. Proficient in data modelling tools and techniques, with hands-on experience in Databricks and the Nova platform (or similar). Excellent communication skills, with the ability to work collaboratively across technical and business teams. Experience in data governance, metadata management, and data quality assurance. Strong analytical and problem-solving skills. Desirable Experience working in regulated industries such as insurance or financial services. Familiarity with reporting requirements such as IFRS and Solvency II. Experience with data visualisation tools and supporting analytics/reporting teams. Knowledge of automation tools and scripting for data model management. Experience working in Agile product teams and using tools such as JIRA/Confluence.
We are working with a leading global insurer to find them a Senior Actuarial Analyst to join their Model Development team within the Global Actuarial function. This role suits someone who enjoys combining actuarial thinking with technical problem-solving - developing and maintaining pricing and analytical models, working with large data sets, and improving model infrastructure and governance click apply for full job details
Dec 06, 2025
Full time
We are working with a leading global insurer to find them a Senior Actuarial Analyst to join their Model Development team within the Global Actuarial function. This role suits someone who enjoys combining actuarial thinking with technical problem-solving - developing and maintaining pricing and analytical models, working with large data sets, and improving model infrastructure and governance click apply for full job details
Our client is a UK-based organisation that has been operating for over a decade, providing a range of outsourced client-support services across several sectors. Their core focus is on delivering high-quality customer engagement and building long-term relationships on behalf of the businesses they represent. They are looking for a Finance Operations Executive to work with the Chief Financial Officer and Chief Operating Officer (CFO and COO) to provide strategic, operational, and administrative support to both executives, ensuring the smooth delivery of financial, operational, and corporate priorities. The role acts as a key central point of coordination between the Finance, Operations, and wider Executive teams, helping to align activities, track key initiatives, and maintain disciplined reporting and governance across the business. Finance Operations Executive - Position Overview Executive Support & Coordination: Manage the day-to-day workflow, priorities, and communications for the CFO and COO. Coordinate preparation for Board and Committee meetings, including financial and operational reports, briefing packs, and presentations. Support delivery of key strategic initiatives, including transformation projects, funding programmes, and operational reviews. Liaise with external advisers, auditors, lenders, and stakeholders on behalf of the CFO/COO where appropriate. Ensure actions arising from Executive and Board meetings are tracked and completed. Strategic & Project Support: Assist in planning, monitoring, and reporting on business performance, budgets, and KPIs. Provide analytical and research support on special projects, such as financing, capital expenditure, and efficiency initiatives. Draft reports, briefing notes, and internal communications to ensure clarity and alignment across departments. Support integration of new systems, controls, and governance processes across Finance and Operations. Governance & Communication: Act as a central coordination point between Finance, Operations, Legal, HR, and Corporate Affairs teams. Maintain confidentiality and discretion in handling sensitive commercial and personnel matters. Uphold high standards of governance, compliance, and reporting in all workstreams. Contribute to a culture of collaboration, accountability, and operational excellence. Finance Operations Executive - Position Requirements Degree in Business, Finance, Economics, or related field (or equivalent experience). 5+ years' experience in a financial, operational, or strategic role (e.g. finance manager, PMO lead, business analyst, or executive assistant to C-suite). Experience supporting senior executives in a listed or complex organisation preferred. Understanding of corporate governance, financial reporting cycles, and operational processes. Strong commercial and financial awareness, with excellent analytical and problem-solving skills. Exceptional organisational ability; able to manage multiple priorities and deadlines. Excellent written and verbal communication skills, including preparation of Board-level materials. High emotional intelligence, professionalism, and discretion. Confident working independently and exercising sound judgement. Strong working knowledge of Excel, PowerPoint, and financial systems (e.g. ERP, BI tools). Finance Operations Executive - Position Remuneration Salary: £50,000 - £60,000 (Depending on experience) Hours: Monday - Friday 8:00am - 5:30pm Holiday: 4 weeks holiday allowance Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application. JBRP1_UKTJ
Dec 06, 2025
Full time
Our client is a UK-based organisation that has been operating for over a decade, providing a range of outsourced client-support services across several sectors. Their core focus is on delivering high-quality customer engagement and building long-term relationships on behalf of the businesses they represent. They are looking for a Finance Operations Executive to work with the Chief Financial Officer and Chief Operating Officer (CFO and COO) to provide strategic, operational, and administrative support to both executives, ensuring the smooth delivery of financial, operational, and corporate priorities. The role acts as a key central point of coordination between the Finance, Operations, and wider Executive teams, helping to align activities, track key initiatives, and maintain disciplined reporting and governance across the business. Finance Operations Executive - Position Overview Executive Support & Coordination: Manage the day-to-day workflow, priorities, and communications for the CFO and COO. Coordinate preparation for Board and Committee meetings, including financial and operational reports, briefing packs, and presentations. Support delivery of key strategic initiatives, including transformation projects, funding programmes, and operational reviews. Liaise with external advisers, auditors, lenders, and stakeholders on behalf of the CFO/COO where appropriate. Ensure actions arising from Executive and Board meetings are tracked and completed. Strategic & Project Support: Assist in planning, monitoring, and reporting on business performance, budgets, and KPIs. Provide analytical and research support on special projects, such as financing, capital expenditure, and efficiency initiatives. Draft reports, briefing notes, and internal communications to ensure clarity and alignment across departments. Support integration of new systems, controls, and governance processes across Finance and Operations. Governance & Communication: Act as a central coordination point between Finance, Operations, Legal, HR, and Corporate Affairs teams. Maintain confidentiality and discretion in handling sensitive commercial and personnel matters. Uphold high standards of governance, compliance, and reporting in all workstreams. Contribute to a culture of collaboration, accountability, and operational excellence. Finance Operations Executive - Position Requirements Degree in Business, Finance, Economics, or related field (or equivalent experience). 5+ years' experience in a financial, operational, or strategic role (e.g. finance manager, PMO lead, business analyst, or executive assistant to C-suite). Experience supporting senior executives in a listed or complex organisation preferred. Understanding of corporate governance, financial reporting cycles, and operational processes. Strong commercial and financial awareness, with excellent analytical and problem-solving skills. Exceptional organisational ability; able to manage multiple priorities and deadlines. Excellent written and verbal communication skills, including preparation of Board-level materials. High emotional intelligence, professionalism, and discretion. Confident working independently and exercising sound judgement. Strong working knowledge of Excel, PowerPoint, and financial systems (e.g. ERP, BI tools). Finance Operations Executive - Position Remuneration Salary: £50,000 - £60,000 (Depending on experience) Hours: Monday - Friday 8:00am - 5:30pm Holiday: 4 weeks holiday allowance Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application. JBRP1_UKTJ
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the department Aberdeen's Finance Squad sits within the Corporate Technology Office, this is responsible for managing Aberdeen's core Finance systems with Oracle being its Strategic tool of choice. Aberdeen is live with Oracle Financials (GL, AP, AR, FA) & Oracle EPM Cloud solutions and Enterprise Data Management (EDM). We have an exciting roadmap ahead of us to further enhance our systems architecture over the next 3 years and embed and enhance ways or working. About the role We are seeking a Senior Analyst with proven experience in Oracle EPM Cloud and preferably Hyperion Planning to support our enterprise performance management initiatives. This role will be central to enhancing financial planning, forecasting, and reporting capabilities, working closely with finance and IT teams to deliver scalable and efficient solutions. Key Responsibilities Lead full life cycle Oracle EPM Cloud implementations from requirements gathering through to post-go-live support. Serve as SME for Oracle EPM and Legacy Hyperion environments, advising stakeholders and managing upgrades and migrations. Design and maintain financial models, business rules, and calculation scripts to support planning, forecasting, and consolidation. Develop and manage integrations between EPM and ERP systems, ensuring seamless data flow and process alignment. Drive system optimisation and governance, including performance monitoring, impact assessments, and alignment with enterprise architecture. Facilitate user engagement through UAT, training, and workshops, while staying current on product updates and industry trends. About the Candidate Extensive experience with Oracle EPM Cloud Proficiency in Smart View, EPM Automate, and data integration tools (eg, Data Management, FDMEE). Working knowledge of Hyperion Planning and Essbase is highly desirable. Ability to proactively identify opportunities for improvements and achieving efficiencies Experience in leading and supporting more junior colleagues Experience with Scripting (eg, Groovy, SQL) and automation tools. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Dec 06, 2025
Full time
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the department Aberdeen's Finance Squad sits within the Corporate Technology Office, this is responsible for managing Aberdeen's core Finance systems with Oracle being its Strategic tool of choice. Aberdeen is live with Oracle Financials (GL, AP, AR, FA) & Oracle EPM Cloud solutions and Enterprise Data Management (EDM). We have an exciting roadmap ahead of us to further enhance our systems architecture over the next 3 years and embed and enhance ways or working. About the role We are seeking a Senior Analyst with proven experience in Oracle EPM Cloud and preferably Hyperion Planning to support our enterprise performance management initiatives. This role will be central to enhancing financial planning, forecasting, and reporting capabilities, working closely with finance and IT teams to deliver scalable and efficient solutions. Key Responsibilities Lead full life cycle Oracle EPM Cloud implementations from requirements gathering through to post-go-live support. Serve as SME for Oracle EPM and Legacy Hyperion environments, advising stakeholders and managing upgrades and migrations. Design and maintain financial models, business rules, and calculation scripts to support planning, forecasting, and consolidation. Develop and manage integrations between EPM and ERP systems, ensuring seamless data flow and process alignment. Drive system optimisation and governance, including performance monitoring, impact assessments, and alignment with enterprise architecture. Facilitate user engagement through UAT, training, and workshops, while staying current on product updates and industry trends. About the Candidate Extensive experience with Oracle EPM Cloud Proficiency in Smart View, EPM Automate, and data integration tools (eg, Data Management, FDMEE). Working knowledge of Hyperion Planning and Essbase is highly desirable. Ability to proactively identify opportunities for improvements and achieving efficiencies Experience in leading and supporting more junior colleagues Experience with Scripting (eg, Groovy, SQL) and automation tools. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Senior Project Manager - SC cleared or eligible Akkodis are currently recruiting for a Senior Project Manager with experience working in highly regulated organisations such as Defence, Government departments or the Police. This is a unique opportunity to be at the forefront of major digital transformation projects that directly support public and private sector transformations. The Role As a Senior Project Manager you will work within the IT & Digital Centre of Excellence and be instrumental in leading and delivering mission-critical digital programmes that directly support public and private sector transformation. The Responsibilities Lead the delivery of digital projects within the program, ensuring they are completed on time, within scope, and to high-quality standards Coordinate cross-functional teams, including architects, developers, data analysts, and technical support staff Collaborate with strategic partners and stakeholders to align project goals with the overall vision of the program Manage project documentation, timelines, and risk assessments, leveraging agile methodologies Oversee the deployment of cloud-based SaaS and IaaS solutions, ensuring seamless integration with existing systems Ensure compatibility with AWS and Azure environments, as well as virtual infrastructures in secure and hybrid functionalities Conduct regular status updates, report progress to senior management, and address any challenges proactively Champion the use of data-driven decision-making to optimise project outcomes and foster continuous improvement Apply strategic planning to project governance, incorporating robust risk and issue management Lead and manage change initiatives and disaster recovery strategies as part of overall project control Ensure strong budget control and adherence to financial objectives The Requirements Proven track record of managing complex digital projects in a cloud environment. Hands-on experience with SaaS or IaaS platforms. Demonstrated ability to lead cross-functional teams and work in a collaborative, fastpaced environment. Familiarity with Big Data systems and scalable digital infrastructures. Experience working within AWS or Azure environments and managing virtual infrastructures with secure and hybrid functionalities. Strong stakeholder management skills, including experience working with government or public sector clients. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dec 06, 2025
Full time
Senior Project Manager - SC cleared or eligible Akkodis are currently recruiting for a Senior Project Manager with experience working in highly regulated organisations such as Defence, Government departments or the Police. This is a unique opportunity to be at the forefront of major digital transformation projects that directly support public and private sector transformations. The Role As a Senior Project Manager you will work within the IT & Digital Centre of Excellence and be instrumental in leading and delivering mission-critical digital programmes that directly support public and private sector transformation. The Responsibilities Lead the delivery of digital projects within the program, ensuring they are completed on time, within scope, and to high-quality standards Coordinate cross-functional teams, including architects, developers, data analysts, and technical support staff Collaborate with strategic partners and stakeholders to align project goals with the overall vision of the program Manage project documentation, timelines, and risk assessments, leveraging agile methodologies Oversee the deployment of cloud-based SaaS and IaaS solutions, ensuring seamless integration with existing systems Ensure compatibility with AWS and Azure environments, as well as virtual infrastructures in secure and hybrid functionalities Conduct regular status updates, report progress to senior management, and address any challenges proactively Champion the use of data-driven decision-making to optimise project outcomes and foster continuous improvement Apply strategic planning to project governance, incorporating robust risk and issue management Lead and manage change initiatives and disaster recovery strategies as part of overall project control Ensure strong budget control and adherence to financial objectives The Requirements Proven track record of managing complex digital projects in a cloud environment. Hands-on experience with SaaS or IaaS platforms. Demonstrated ability to lead cross-functional teams and work in a collaborative, fastpaced environment. Familiarity with Big Data systems and scalable digital infrastructures. Experience working within AWS or Azure environments and managing virtual infrastructures with secure and hybrid functionalities. Strong stakeholder management skills, including experience working with government or public sector clients. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior Project Manager - SC cleared or eligible Akkodis are currently recruiting for a Senior Project Manager with experience working in highly regulated organisations such as Defence, Government departments or the Police. This is a unique opportunity to be at the forefront of major digital transformation projects that directly support public and private sector transformations. The Role As a Senior Project Manager you will work within the IT & Digital Centre of Excellence and be instrumental in leading and delivering mission-critical digital programmes that directly support public and private sector transformation. The Responsibilities Lead the delivery of digital projects within the program, ensuring they are completed on time, within scope, and to high-quality standards Coordinate cross-functional teams, including architects, developers, data analysts, and technical support staff Collaborate with strategic partners and stakeholders to align project goals with the overall vision of the program Manage project documentation, timelines, and risk assessments, leveraging agile methodologies Oversee the deployment of cloud-based SaaS and IaaS solutions, ensuring seamless integration with existing systems Ensure compatibility with AWS and Azure environments, as well as virtual infrastructures in secure and hybrid functionalities Conduct regular status updates, report progress to senior management, and address any challenges proactively Champion the use of data-driven decision-making to optimise project outcomes and foster continuous improvement Apply strategic planning to project governance, incorporating robust risk and issue management Lead and manage change initiatives and disaster recovery strategies as part of overall project control Ensure strong budget control and adherence to financial objectives The Requirements Proven track record of managing complex digital projects in a cloud environment. Hands-on experience with SaaS or IaaS platforms. Demonstrated ability to lead cross-functional teams and work in a collaborative, fastpaced environment. Familiarity with Big Data systems and scalable digital infrastructures. Experience working within AWS or Azure environments and managing virtual infrastructures with secure and hybrid functionalities. Strong stakeholder management skills, including experience working with government or public sector clients. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dec 06, 2025
Full time
Senior Project Manager - SC cleared or eligible Akkodis are currently recruiting for a Senior Project Manager with experience working in highly regulated organisations such as Defence, Government departments or the Police. This is a unique opportunity to be at the forefront of major digital transformation projects that directly support public and private sector transformations. The Role As a Senior Project Manager you will work within the IT & Digital Centre of Excellence and be instrumental in leading and delivering mission-critical digital programmes that directly support public and private sector transformation. The Responsibilities Lead the delivery of digital projects within the program, ensuring they are completed on time, within scope, and to high-quality standards Coordinate cross-functional teams, including architects, developers, data analysts, and technical support staff Collaborate with strategic partners and stakeholders to align project goals with the overall vision of the program Manage project documentation, timelines, and risk assessments, leveraging agile methodologies Oversee the deployment of cloud-based SaaS and IaaS solutions, ensuring seamless integration with existing systems Ensure compatibility with AWS and Azure environments, as well as virtual infrastructures in secure and hybrid functionalities Conduct regular status updates, report progress to senior management, and address any challenges proactively Champion the use of data-driven decision-making to optimise project outcomes and foster continuous improvement Apply strategic planning to project governance, incorporating robust risk and issue management Lead and manage change initiatives and disaster recovery strategies as part of overall project control Ensure strong budget control and adherence to financial objectives The Requirements Proven track record of managing complex digital projects in a cloud environment. Hands-on experience with SaaS or IaaS platforms. Demonstrated ability to lead cross-functional teams and work in a collaborative, fastpaced environment. Familiarity with Big Data systems and scalable digital infrastructures. Experience working within AWS or Azure environments and managing virtual infrastructures with secure and hybrid functionalities. Strong stakeholder management skills, including experience working with government or public sector clients. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Project Manager - Data Analyst - Hybrid Must have an Active SC Clearance A new opportunity has arisen for a Project Manager Data Analyst to join a secure Defence and National Security programme operating across hybrid locations. You will combine strong project management capability with analytical expertise to support accurate forecasting, resource alignment, reporting, and delivery of medium complexity IT infrastructure projects. About the Role - Project Manager Data Analyst As a Project Manager Data Analyst , you will manage ICT and transformation projects through the full lifecycle, ensuring delivery to time, cost, and quality. You will analyse timesheet and forecast data, conduct three way comparisons, document team structures, identify discrepancies, and coordinate realignment with Service Delivery Managers. The role involves defining requirements, maintaining risk and issue logs, producing reports, and supporting governance forums. You will ensure financial visibility, track project costs, support milestone billing, and drive effective communication across stakeholders. You will report to Senior Project Managers or Programme Managers and operate within established project management frameworks. What We're Looking For - Project Manager Data Analyst Must have Data Analytics experience with the ability to spot anomalies Ability to deliver a strong message through presentations to all stakeholders Strong analytical and investigative skills with excellent written communication. Experience comparing forecast, actuals, and organisational structures and documenting required amendments. Ability to manage ICT infrastructure or application delivery projects through full lifecycle. Knowledge of Prince2 , Agile , or SAFe methodologies. Experience in risk, scope, change, and financial management. Ability to coordinate with SDMs, Line Managers, and project boards. Detail orientated, proactive, and capable of handling ambiguity in fast paced environments. Be part of a high performing team delivering secure and impactful change as a Project Manager Data Analyst . To apply, please send your CV by pressing the apply button.
Dec 06, 2025
Contractor
Project Manager - Data Analyst - Hybrid Must have an Active SC Clearance A new opportunity has arisen for a Project Manager Data Analyst to join a secure Defence and National Security programme operating across hybrid locations. You will combine strong project management capability with analytical expertise to support accurate forecasting, resource alignment, reporting, and delivery of medium complexity IT infrastructure projects. About the Role - Project Manager Data Analyst As a Project Manager Data Analyst , you will manage ICT and transformation projects through the full lifecycle, ensuring delivery to time, cost, and quality. You will analyse timesheet and forecast data, conduct three way comparisons, document team structures, identify discrepancies, and coordinate realignment with Service Delivery Managers. The role involves defining requirements, maintaining risk and issue logs, producing reports, and supporting governance forums. You will ensure financial visibility, track project costs, support milestone billing, and drive effective communication across stakeholders. You will report to Senior Project Managers or Programme Managers and operate within established project management frameworks. What We're Looking For - Project Manager Data Analyst Must have Data Analytics experience with the ability to spot anomalies Ability to deliver a strong message through presentations to all stakeholders Strong analytical and investigative skills with excellent written communication. Experience comparing forecast, actuals, and organisational structures and documenting required amendments. Ability to manage ICT infrastructure or application delivery projects through full lifecycle. Knowledge of Prince2 , Agile , or SAFe methodologies. Experience in risk, scope, change, and financial management. Ability to coordinate with SDMs, Line Managers, and project boards. Detail orientated, proactive, and capable of handling ambiguity in fast paced environments. Be part of a high performing team delivering secure and impactful change as a Project Manager Data Analyst . To apply, please send your CV by pressing the apply button.
Complaints Data Analyst Housing Association 3-Month Rolling Contract Hybrid (2 Days Onsite - Hammersmith) 28.49 per hour (Umbrella) 35 hours per week A leading Housing Association is seeking a highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making. Role Overview You will analyse complaints performance, produce high-quality reports and dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function. Key Responsibilities Monitor and report on team and individual performance against complaints KPIs. Produce insightful reports on complaint volumes, outcomes, response times, compensation, and service quality. Conduct thematic and trend analysis to identify recurring issues and emerging patterns. Provide comprehensive data packages to support root cause analysis. Support regulatory reporting, Ombudsman investigations, and Executive-level performance reporting. Maintain data integrity, ensure accurate complaint categorisation, and support compliance with the Housing Ombudsman Code. Write and interpret SQL reports; collaborate with IT to enhance data sources and systems. Identify opportunities to automate reporting and improve data processes. About You Strong background in data analysis, performance analysis, or BI reporting. Advanced Excel skills and experience translating complex data for non-technical audiences. Excellent attention to detail with a commitment to data quality and accuracy. Able to manage a varied workload and meet tight deadlines. Experience within complaints, housing, or regulatory environments is advantageous. Knowledge of data governance and reporting best practice. Join us and play a key role in shaping a data-led, customer-focused complaints service. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Dec 06, 2025
Contractor
Complaints Data Analyst Housing Association 3-Month Rolling Contract Hybrid (2 Days Onsite - Hammersmith) 28.49 per hour (Umbrella) 35 hours per week A leading Housing Association is seeking a highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making. Role Overview You will analyse complaints performance, produce high-quality reports and dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function. Key Responsibilities Monitor and report on team and individual performance against complaints KPIs. Produce insightful reports on complaint volumes, outcomes, response times, compensation, and service quality. Conduct thematic and trend analysis to identify recurring issues and emerging patterns. Provide comprehensive data packages to support root cause analysis. Support regulatory reporting, Ombudsman investigations, and Executive-level performance reporting. Maintain data integrity, ensure accurate complaint categorisation, and support compliance with the Housing Ombudsman Code. Write and interpret SQL reports; collaborate with IT to enhance data sources and systems. Identify opportunities to automate reporting and improve data processes. About You Strong background in data analysis, performance analysis, or BI reporting. Advanced Excel skills and experience translating complex data for non-technical audiences. Excellent attention to detail with a commitment to data quality and accuracy. Able to manage a varied workload and meet tight deadlines. Experience within complaints, housing, or regulatory environments is advantageous. Knowledge of data governance and reporting best practice. Join us and play a key role in shaping a data-led, customer-focused complaints service. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Join Synergy - Quality Business Analyst Opportunities About Us Synergy is a leading scientific services provider, partnering with global life science organisations to deliver innovative solutions. Our teams integrate seamlessly into client environments, ensuring compliance, efficiency, and excellence in every project. The Role We are currently recruiting Quality Business Analysts to work with our client's Quality and Digital Strategy group and Senior Lab Systems Lead, supporting Lab Execution System (LES) deployment. We are seeking highly motivated and organised individuals with previous experience of instrumental methods, GMP testing activities, and data management systems such as Chromatography Data Systems (CDS) or Laboratory Information Management Systems (LIMS). This role is suited to hybrid working with an expectation that at least two days per week will be spent working at our client's site. Key Responsibilities Serve as the interface between lab users and IT for system deployments (e.g., LES, LIMS, CDS) Optimise laboratory application usage and ensure compliance with GMP standards Support digital transformation initiatives within regulated environments What We're Looking For Degree in a relevant scientific discipline, for example, Chemistry, Pharmaceutical or Biological Science, or equivalent professional experience Expert knowledge of Chromatography Data Systems (CDS) and/or Laboratory Information Management Systems (LIMS) Experience in implementation and management of IT and automated equipment Experience in data management, governance and reporting / analytics Strong understanding of GMP testing and quality control processes Why Synergy? Competitive salary and benefits package. Continuous training & development Location: Hybrid with two days at site Contract: Permanent, full-time. Apply Today Be part of a team that drives innovation and quality in life sciences. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Dec 06, 2025
Full time
Join Synergy - Quality Business Analyst Opportunities About Us Synergy is a leading scientific services provider, partnering with global life science organisations to deliver innovative solutions. Our teams integrate seamlessly into client environments, ensuring compliance, efficiency, and excellence in every project. The Role We are currently recruiting Quality Business Analysts to work with our client's Quality and Digital Strategy group and Senior Lab Systems Lead, supporting Lab Execution System (LES) deployment. We are seeking highly motivated and organised individuals with previous experience of instrumental methods, GMP testing activities, and data management systems such as Chromatography Data Systems (CDS) or Laboratory Information Management Systems (LIMS). This role is suited to hybrid working with an expectation that at least two days per week will be spent working at our client's site. Key Responsibilities Serve as the interface between lab users and IT for system deployments (e.g., LES, LIMS, CDS) Optimise laboratory application usage and ensure compliance with GMP standards Support digital transformation initiatives within regulated environments What We're Looking For Degree in a relevant scientific discipline, for example, Chemistry, Pharmaceutical or Biological Science, or equivalent professional experience Expert knowledge of Chromatography Data Systems (CDS) and/or Laboratory Information Management Systems (LIMS) Experience in implementation and management of IT and automated equipment Experience in data management, governance and reporting / analytics Strong understanding of GMP testing and quality control processes Why Synergy? Competitive salary and benefits package. Continuous training & development Location: Hybrid with two days at site Contract: Permanent, full-time. Apply Today Be part of a team that drives innovation and quality in life sciences. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Business Process Engineer (Customer Journey) Rate - £500 (A day) Duration - 6 Months (Initially) Location - London (Hybrid) Ir35 - Outside As a Business Process Engineer, you'll lead the design and optimisation of future-sate processes that underpin the Modernising Redress work. Building on the work of the Business Process Analyst, you'll turn the 'as-is' view into streamlined, efficient, and scalable solutions that deliver better outcomes for customers and colleagues. This is a hands-on role, combining analytical thinking, creativity, creativity and facilitation to shape how we work in the future, ensuring solutions are practical, feasible and culturally aligned so they are successfully adopted and deliver measurable value. what you'll do Analyse the 'as-is' processes and validate where change is genuinely needed, ensuring proposals address root causes and add measurable value. Design and document optimised future-state processes and highlight implications for roles, skills, governance and systems, and actively managing risks and dependencies across functions to ensure solutions are practical, sustainable and deliverable. Facilitate co-design workshops with SMEs and enabling functions to test, refine and build buy-in for processes and operating model changes. Lead the specification of technical requirements for implementation, working closely with Technology and Transformation teams to ensure feasibility, integration and alignment with organisational priorities. Recommend opportunities for automation, AI, workflow enhancements and data driven decision making to support improved outcomes. Develop clear transition plans that set out how to move from the current state to the future state, ensuring readiness and minimising disruption. Support implementation planning and readiness, ensuring designs are scalable, adoptable, and deliverable at pace. Track and validate that new processes deliver the intended benefits, outcomes, and improved customer experience. Collaborate closely with the Business Process Analyst to ensure smooth transition from mapping to optimisation with clear process documentation. what you must bring Lean Six Sigma Black Belt or equivalent advanced professional qualification in process improvement, with a proven track record of leading complex, cross-functional process redesign and transformation. Proven experience leading end-to-end process redesign and optimisation in complex, regulated or service based organisations. Advanced analytical and critical thinking skills, able to interrogate data, spot patterns, and identify root causes to inform robust solutions. Strong facilitation skills to lead co-design workshops, navigating competing views and bringing stakeholder agreement. Ability to challenge assumptions constructively and validate why change is necessary, ensuring solutions solve the right problem. Strategic thinking and systems perspective, able to connect process design with organisational, governance, and technology considerations. Data driven approach to prioritisation, impact measurements and benefits realisation. Confidence to influence at senior levels, secure buy-in and maintain pace through ambiguity.
Dec 05, 2025
Contractor
Business Process Engineer (Customer Journey) Rate - £500 (A day) Duration - 6 Months (Initially) Location - London (Hybrid) Ir35 - Outside As a Business Process Engineer, you'll lead the design and optimisation of future-sate processes that underpin the Modernising Redress work. Building on the work of the Business Process Analyst, you'll turn the 'as-is' view into streamlined, efficient, and scalable solutions that deliver better outcomes for customers and colleagues. This is a hands-on role, combining analytical thinking, creativity, creativity and facilitation to shape how we work in the future, ensuring solutions are practical, feasible and culturally aligned so they are successfully adopted and deliver measurable value. what you'll do Analyse the 'as-is' processes and validate where change is genuinely needed, ensuring proposals address root causes and add measurable value. Design and document optimised future-state processes and highlight implications for roles, skills, governance and systems, and actively managing risks and dependencies across functions to ensure solutions are practical, sustainable and deliverable. Facilitate co-design workshops with SMEs and enabling functions to test, refine and build buy-in for processes and operating model changes. Lead the specification of technical requirements for implementation, working closely with Technology and Transformation teams to ensure feasibility, integration and alignment with organisational priorities. Recommend opportunities for automation, AI, workflow enhancements and data driven decision making to support improved outcomes. Develop clear transition plans that set out how to move from the current state to the future state, ensuring readiness and minimising disruption. Support implementation planning and readiness, ensuring designs are scalable, adoptable, and deliverable at pace. Track and validate that new processes deliver the intended benefits, outcomes, and improved customer experience. Collaborate closely with the Business Process Analyst to ensure smooth transition from mapping to optimisation with clear process documentation. what you must bring Lean Six Sigma Black Belt or equivalent advanced professional qualification in process improvement, with a proven track record of leading complex, cross-functional process redesign and transformation. Proven experience leading end-to-end process redesign and optimisation in complex, regulated or service based organisations. Advanced analytical and critical thinking skills, able to interrogate data, spot patterns, and identify root causes to inform robust solutions. Strong facilitation skills to lead co-design workshops, navigating competing views and bringing stakeholder agreement. Ability to challenge assumptions constructively and validate why change is necessary, ensuring solutions solve the right problem. Strategic thinking and systems perspective, able to connect process design with organisational, governance, and technology considerations. Data driven approach to prioritisation, impact measurements and benefits realisation. Confidence to influence at senior levels, secure buy-in and maintain pace through ambiguity.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
