Due to their continued success, our client is currently seeking to recruit a Property Claims Handler to strengthen their team in Chelmsford. This is a fantastic opportunity to work for an award-winning business who value their employees. Reporting to the Property Claims Team Leader, you will be responsible for handing a portfolio of property claims. You will be fully responsible for processing and handling Property Claims in a timely and quality manner, arranging expert investigation and following up reports, monitoring outstanding claims, whilst assisting in the resolution of complaints and ensuring the creation of correct entries. Key Responsibilities: Manage a caseload of Property Claims from inception to resolution, ensuring timely and accurate processing Investigate, negotiate, and agree on settlements in a professional and efficient manner Liaise with insured parties, insurers, and brokers to ensure the timely and professional conclusion of claims Communicate effectively with overseas stakeholders Produce reports in line with professional standards and internal guidelines, within agreed timescales Skills & Experience Required: Ideally, you will have previous experience in Property Claims, with strong technical knowledge and an understanding of the industry. However, due to the nature of the role, candidates with proven cradle-to-grave insurance claims handling experience from other specialisms will also be considered Exceptional customer service skills, with the ability to build and maintain strong working relationships while promoting customer satisfaction Excellent communication and interpersonal abilities A proactive mindset and enthusiastic attitude A genuine commitment to continuous learning and professional development As well as the opportunity to progress within the business, in return for your hard work and commitment you will be rewarded with: 25 days holiday plus bank holidays Pension scheme Long service awards and bonuses
Dec 06, 2025
Full time
Due to their continued success, our client is currently seeking to recruit a Property Claims Handler to strengthen their team in Chelmsford. This is a fantastic opportunity to work for an award-winning business who value their employees. Reporting to the Property Claims Team Leader, you will be responsible for handing a portfolio of property claims. You will be fully responsible for processing and handling Property Claims in a timely and quality manner, arranging expert investigation and following up reports, monitoring outstanding claims, whilst assisting in the resolution of complaints and ensuring the creation of correct entries. Key Responsibilities: Manage a caseload of Property Claims from inception to resolution, ensuring timely and accurate processing Investigate, negotiate, and agree on settlements in a professional and efficient manner Liaise with insured parties, insurers, and brokers to ensure the timely and professional conclusion of claims Communicate effectively with overseas stakeholders Produce reports in line with professional standards and internal guidelines, within agreed timescales Skills & Experience Required: Ideally, you will have previous experience in Property Claims, with strong technical knowledge and an understanding of the industry. However, due to the nature of the role, candidates with proven cradle-to-grave insurance claims handling experience from other specialisms will also be considered Exceptional customer service skills, with the ability to build and maintain strong working relationships while promoting customer satisfaction Excellent communication and interpersonal abilities A proactive mindset and enthusiastic attitude A genuine commitment to continuous learning and professional development As well as the opportunity to progress within the business, in return for your hard work and commitment you will be rewarded with: 25 days holiday plus bank holidays Pension scheme Long service awards and bonuses
Due to their continued success, our client is currently seeking to recruit a Property Claims Handler to strengthen their team in Glasgow. This is a fantastic opportunity to work for an award-winning business who value their employees. Reporting to the Property Claims Team Leader, you will be responsible for handing a portfolio of property claims. You will be fully responsible for processing and handling Property Claims in a timely and quality manner, arranging expert investigation and following up reports, monitoring outstanding claims, whilst assisting in the resolution of complaints and ensuring the creation of correct entries. Key Responsibilities: Manage a caseload of Property Claims from inception to resolution, ensuring timely and accurate processing Investigate, negotiate, and agree on settlements in a professional and efficient manner Liaise with insured parties, insurers, and brokers to ensure the timely and professional conclusion of claims Communicate effectively with overseas stakeholders Produce reports in line with professional standards and internal guidelines, within agreed timescales Skills & Experience Required: Ideally, you will have previous experience in Property Claims, with strong technical knowledge and an understanding of the industry. However, due to the nature of the role, candidates with proven cradle-to-grave insurance claims handling experience from other specialisms will also be considered Exceptional customer service skills, with the ability to build and maintain strong working relationships while promoting customer satisfaction Excellent communication and interpersonal abilities A proactive mindset and enthusiastic attitude A genuine commitment to continuous learning and professional development As well as the opportunity to progress within the business, in return for your hard work and commitment you will be rewarded with: 25 days holiday plus bank holidays Pension scheme Long service awards and bonuses
Dec 06, 2025
Full time
Due to their continued success, our client is currently seeking to recruit a Property Claims Handler to strengthen their team in Glasgow. This is a fantastic opportunity to work for an award-winning business who value their employees. Reporting to the Property Claims Team Leader, you will be responsible for handing a portfolio of property claims. You will be fully responsible for processing and handling Property Claims in a timely and quality manner, arranging expert investigation and following up reports, monitoring outstanding claims, whilst assisting in the resolution of complaints and ensuring the creation of correct entries. Key Responsibilities: Manage a caseload of Property Claims from inception to resolution, ensuring timely and accurate processing Investigate, negotiate, and agree on settlements in a professional and efficient manner Liaise with insured parties, insurers, and brokers to ensure the timely and professional conclusion of claims Communicate effectively with overseas stakeholders Produce reports in line with professional standards and internal guidelines, within agreed timescales Skills & Experience Required: Ideally, you will have previous experience in Property Claims, with strong technical knowledge and an understanding of the industry. However, due to the nature of the role, candidates with proven cradle-to-grave insurance claims handling experience from other specialisms will also be considered Exceptional customer service skills, with the ability to build and maintain strong working relationships while promoting customer satisfaction Excellent communication and interpersonal abilities A proactive mindset and enthusiastic attitude A genuine commitment to continuous learning and professional development As well as the opportunity to progress within the business, in return for your hard work and commitment you will be rewarded with: 25 days holiday plus bank holidays Pension scheme Long service awards and bonuses
Brook Street Recruitment is working with our Belfast client who is currently recruiting for a new permanent Insurance Claims Handler Responsibilities Negotiate Commercial Insurance Claims - motor, property, liability Meet the agreed standards of service, volumes and performance levels, in line with KPIs. Efficient processing of claims Provide input and advice to clients on claims progress, manage expectations and support their needs. Escalate claims to Account Executives and/or Senior Management in accordance with agreed referral triggers. Identify policy issues around policy cover and application and escalate issues as required, including potential Business E&O s. Set up first advice and managing subsequent interactions with clients and insurers Assist with the audit of client s claims statistics and provision of summary reports and Analysis. Criteria Experience of insurance claims handling A general working knowledge of the relevant classes of Commercial Insurance business. Competent in Microsoft Office. Salary will depend on experience Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Dec 06, 2025
Full time
Brook Street Recruitment is working with our Belfast client who is currently recruiting for a new permanent Insurance Claims Handler Responsibilities Negotiate Commercial Insurance Claims - motor, property, liability Meet the agreed standards of service, volumes and performance levels, in line with KPIs. Efficient processing of claims Provide input and advice to clients on claims progress, manage expectations and support their needs. Escalate claims to Account Executives and/or Senior Management in accordance with agreed referral triggers. Identify policy issues around policy cover and application and escalate issues as required, including potential Business E&O s. Set up first advice and managing subsequent interactions with clients and insurers Assist with the audit of client s claims statistics and provision of summary reports and Analysis. Criteria Experience of insurance claims handling A general working knowledge of the relevant classes of Commercial Insurance business. Competent in Microsoft Office. Salary will depend on experience Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Claims Handler / Senior Claims Handler - Property Claims Job Market Insurance Claims Claims Handler / Senior Claims Handler - Property Claims About the role My client are currently recruiting for Claims Handlers / Senior Claims Handlers to join their growing Client Claims Teams. This role is open to experienced Claims Handlers but also to individuals with a strong customer service background. Claims Handler / Senior Claims Handler - Property Claims Key duties Take ownership of a portfolio of claims to allow for efficient and effective handling of those claims from first instruction until completion of the building repairs and/or drying/restoration. Building relationships with key stakeholders including our clients and suppliers and ensuring strong communication throughout. Claim opening Secondary notification of loss Supplier allocation First point of contact for customers Effective stakeholder communication both internal and external Inbound and outbound call handling Keeping claims systems updated Handling low level complaints to ensure quick resolution Ensuring Data is handled responsibly and is compliant with GDPR Supporting and offering guidance to suppliers Effective Claim Management Claims Handler / Senior Claims Handler - Property Claims - Key requirements Cert CII or similar and/or happy to work towards a relevant qualification Strong communication Skills and comfortable in building relationships Experience within a Customer Service Environment Good Organisation and Time Management Skills An enthusiastic and collaborative Team Player Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
Dec 06, 2025
Full time
Claims Handler / Senior Claims Handler - Property Claims Job Market Insurance Claims Claims Handler / Senior Claims Handler - Property Claims About the role My client are currently recruiting for Claims Handlers / Senior Claims Handlers to join their growing Client Claims Teams. This role is open to experienced Claims Handlers but also to individuals with a strong customer service background. Claims Handler / Senior Claims Handler - Property Claims Key duties Take ownership of a portfolio of claims to allow for efficient and effective handling of those claims from first instruction until completion of the building repairs and/or drying/restoration. Building relationships with key stakeholders including our clients and suppliers and ensuring strong communication throughout. Claim opening Secondary notification of loss Supplier allocation First point of contact for customers Effective stakeholder communication both internal and external Inbound and outbound call handling Keeping claims systems updated Handling low level complaints to ensure quick resolution Ensuring Data is handled responsibly and is compliant with GDPR Supporting and offering guidance to suppliers Effective Claim Management Claims Handler / Senior Claims Handler - Property Claims - Key requirements Cert CII or similar and/or happy to work towards a relevant qualification Strong communication Skills and comfortable in building relationships Experience within a Customer Service Environment Good Organisation and Time Management Skills An enthusiastic and collaborative Team Player Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
We are currently recruiting for an independent, family-owned Insurance broker in Gloucester who are, following the successful renewal of their exclusive delegated authority insurance scheme for the care sector, looking to recruit a Commercial Account Handler to join their close-knit Care Insurance team. As a business they employ over 25 people in their team of friendly and very knowledgeable insurance brokers in Gloucester. They invest heavily in the training and development of their team and encourage them to study for the Chartered Institute of Insurance qualifications. Despite the rapid growth of the business and the changes in the way insurance is transacted, the ethos of the business continues to be the same as it was when it was established. Client wise, you will be dealing with care homes, supported living providers and domiciliary care agencies, helping them with renewals, quotations, questions, amendments and claims. You will also support their account executives on a day-to-day basis, producing documents, chasing Insurers and generally being an awesome assistant for them, helping them to achieve their targets. Their ideal candidate will have a minimum of two years commercial broking experience, have a good knowledge of liability, professional indemnity and property insurance, and ideally will have dealt with clients in the care sector or have worked in a schemes team (though this last part is not essential). Knowledge of Acturis and holding the Cert CII are also a bonus. On offer is a starting salary of £30-35k depending on experience and they are based in modern open-planned offices with plenty of parking available! They also offer flexitime. This is office based, at least for the first 6 months, and eligibility to join the company pension scheme and other benefits upon successful completion of six-month probation period. Standard office hours are Monday to Friday 9.00am to 5pm If you would like to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment
Dec 06, 2025
Full time
We are currently recruiting for an independent, family-owned Insurance broker in Gloucester who are, following the successful renewal of their exclusive delegated authority insurance scheme for the care sector, looking to recruit a Commercial Account Handler to join their close-knit Care Insurance team. As a business they employ over 25 people in their team of friendly and very knowledgeable insurance brokers in Gloucester. They invest heavily in the training and development of their team and encourage them to study for the Chartered Institute of Insurance qualifications. Despite the rapid growth of the business and the changes in the way insurance is transacted, the ethos of the business continues to be the same as it was when it was established. Client wise, you will be dealing with care homes, supported living providers and domiciliary care agencies, helping them with renewals, quotations, questions, amendments and claims. You will also support their account executives on a day-to-day basis, producing documents, chasing Insurers and generally being an awesome assistant for them, helping them to achieve their targets. Their ideal candidate will have a minimum of two years commercial broking experience, have a good knowledge of liability, professional indemnity and property insurance, and ideally will have dealt with clients in the care sector or have worked in a schemes team (though this last part is not essential). Knowledge of Acturis and holding the Cert CII are also a bonus. On offer is a starting salary of £30-35k depending on experience and they are based in modern open-planned offices with plenty of parking available! They also offer flexitime. This is office based, at least for the first 6 months, and eligibility to join the company pension scheme and other benefits upon successful completion of six-month probation period. Standard office hours are Monday to Friday 9.00am to 5pm If you would like to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment
Are you a Litigation Paralegal, Fee Earner or NQ Solicitor looking to develop your legal career in L&T work? Our client is a specialist Landlord & Tenant practice based in Sussex seeking an additional member to join the team of 3 lawyers and 4 case handlers. You will be joining the firms Landlord and Tenant department dealing with residential property litigation work acting mainly for landlords which includes Rent/Service Charge recovery work, Possession cases and Lease disputes. This includes accelerated possession matters, but can extend to defended proceedings, together with advice on relevant landlord and tenant legislation. Dealing with appropriate drafting and comply with court directions and orders. Corresponding with clients and other parties (Defendant/court/other solicitors/managing agents) as directed. Issuing possession claims on possession claims online system, complete paper applications for the court including manual possession applications, accelerated applications and warrant applications Producing instructions to advocates and counsel Producing notices seeking possessions Update Case Management information spreadsheets Clients range from private landlords with a single property to large managing agents and insurance companies. Some previous experience with L&T or Property Litigation work would be preferred, however experience within Personal Injury claims, Debt Recovery or general Civil Litigation will also be considered for this position as some training can be provided. Position is full-time and office based 9:00 am to 5:30 pm Monday to Friday. Generous salary and career progression on offer. JBRP1_UKTJ
Dec 06, 2025
Full time
Are you a Litigation Paralegal, Fee Earner or NQ Solicitor looking to develop your legal career in L&T work? Our client is a specialist Landlord & Tenant practice based in Sussex seeking an additional member to join the team of 3 lawyers and 4 case handlers. You will be joining the firms Landlord and Tenant department dealing with residential property litigation work acting mainly for landlords which includes Rent/Service Charge recovery work, Possession cases and Lease disputes. This includes accelerated possession matters, but can extend to defended proceedings, together with advice on relevant landlord and tenant legislation. Dealing with appropriate drafting and comply with court directions and orders. Corresponding with clients and other parties (Defendant/court/other solicitors/managing agents) as directed. Issuing possession claims on possession claims online system, complete paper applications for the court including manual possession applications, accelerated applications and warrant applications Producing instructions to advocates and counsel Producing notices seeking possessions Update Case Management information spreadsheets Clients range from private landlords with a single property to large managing agents and insurance companies. Some previous experience with L&T or Property Litigation work would be preferred, however experience within Personal Injury claims, Debt Recovery or general Civil Litigation will also be considered for this position as some training can be provided. Position is full-time and office based 9:00 am to 5:30 pm Monday to Friday. Generous salary and career progression on offer. JBRP1_UKTJ
This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements. Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients. The main responsibilities of the Client Manager role include: Handling your own portfolio of business customers Responsible for all aspects of their account including: Renewal negotiations with insurers Changes in risk Claims notification (there is a separate claims handling team) Regular contact with your customers Using specialist insurance broking software and electronic trading facilities Commercial classes of business to be handled as Client Manager include: Small to medium commercial combined risks Shops, offices and property owners Tradesman's liability Small fleet Goods vehicles To be a successful Client Manager you will demonstrate: Excellent customer service skills Strong work ethic Calmness under pressure Commercial Insurance experience Working hours are 9am to 5pm, Monday to Friday
Dec 06, 2025
Full time
This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements. Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients. The main responsibilities of the Client Manager role include: Handling your own portfolio of business customers Responsible for all aspects of their account including: Renewal negotiations with insurers Changes in risk Claims notification (there is a separate claims handling team) Regular contact with your customers Using specialist insurance broking software and electronic trading facilities Commercial classes of business to be handled as Client Manager include: Small to medium commercial combined risks Shops, offices and property owners Tradesman's liability Small fleet Goods vehicles To be a successful Client Manager you will demonstrate: Excellent customer service skills Strong work ethic Calmness under pressure Commercial Insurance experience Working hours are 9am to 5pm, Monday to Friday
Motor Claims Handler - Third Party Full-time or Part-time Permanent Egerton, Bolton 24,150 - 29,000 depending on experience MondayFriday, 9am5pm Flexible working available If youve worked in motor claims and want to build deeper experience in Third Party handling, this role offers a structured path, excellent support, and a friendly environment. What You'll Be Doing: Motor Claims Handler - Third Party Managing Third Party Vehicle Damage and Property Damage claims Prioritising your own caseload and keeping all parties updated Completing early-stage liability checks and investigations Liaising with insurers, suppliers, and accident management companies Providing an excellent service to customers and partners Spotting and reporting any potential fraud Working closely with colleagues to keep claims moving smoothly What You'll Need: Motor Claims Handler - Third Party Motor claims experience (TP/credit hire experience helpful but not essential) Strong customer service and communication skills Good IT skills and confidence learning new systems Ability to multitask and work accurately Great attention to detail and active listening skills CII qualification or desire to work towards it (fully supported) GCSE English & Maths (C/4 or above) or equivalent What's On Offer: Motor Claims Handler - Third Party Salary from 24,150 to 29,000 depending on experience Support with industry qualifications Holiday allowance that increases with service Birthday day off and seasonal shopping half-day Holiday sell scheme Contributory pension Casual dress + free branded clothing Free parking Cycle to Work scheme Performance bonuses for going above and beyond Supportive team culture and on-site wellbeing resources If you're looking for a solid next step in motor claims, this role gives you the training, support and long-term progression you need
Dec 05, 2025
Full time
Motor Claims Handler - Third Party Full-time or Part-time Permanent Egerton, Bolton 24,150 - 29,000 depending on experience MondayFriday, 9am5pm Flexible working available If youve worked in motor claims and want to build deeper experience in Third Party handling, this role offers a structured path, excellent support, and a friendly environment. What You'll Be Doing: Motor Claims Handler - Third Party Managing Third Party Vehicle Damage and Property Damage claims Prioritising your own caseload and keeping all parties updated Completing early-stage liability checks and investigations Liaising with insurers, suppliers, and accident management companies Providing an excellent service to customers and partners Spotting and reporting any potential fraud Working closely with colleagues to keep claims moving smoothly What You'll Need: Motor Claims Handler - Third Party Motor claims experience (TP/credit hire experience helpful but not essential) Strong customer service and communication skills Good IT skills and confidence learning new systems Ability to multitask and work accurately Great attention to detail and active listening skills CII qualification or desire to work towards it (fully supported) GCSE English & Maths (C/4 or above) or equivalent What's On Offer: Motor Claims Handler - Third Party Salary from 24,150 to 29,000 depending on experience Support with industry qualifications Holiday allowance that increases with service Birthday day off and seasonal shopping half-day Holiday sell scheme Contributory pension Casual dress + free branded clothing Free parking Cycle to Work scheme Performance bonuses for going above and beyond Supportive team culture and on-site wellbeing resources If you're looking for a solid next step in motor claims, this role gives you the training, support and long-term progression you need
Property Claims Handler Up to 30,000 DOE Bolton - 9am to 5pm Job Description: MPJ Recruitment are currently working with a leading insurance company who are looking for Domestic Property Claims Handlers to join their team, helping their customers and brokers in the UK. You'll be joining a business who are friendly, ambitious and are committed to developing talent and supporting your progression. Domestic Property Claims Handler Responsibilities: Managing your own portfolio of claims, whilst also offering support to others in training Offering customers, the best service and contributing to our claims strategy Being a strong team player and working together to achieve business goals and objectives Build strong relationships with key stakeholders and brokers What We're Looking For: Experience working within Property Claims either within retail or domestic claims Awareness of current UK insurance trends and market impacts You'll help to coach and develop your colleagues so experience in helping others is a bonus Salary & Benefits: Competitive salary Enhanced contributory pension Performance related bonus Flexible benefits Funding of Industry related qualification Extra Seasonal time leave On-site Parking Voluntary benefits schemes Birthday holiday In the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience.
Dec 04, 2025
Full time
Property Claims Handler Up to 30,000 DOE Bolton - 9am to 5pm Job Description: MPJ Recruitment are currently working with a leading insurance company who are looking for Domestic Property Claims Handlers to join their team, helping their customers and brokers in the UK. You'll be joining a business who are friendly, ambitious and are committed to developing talent and supporting your progression. Domestic Property Claims Handler Responsibilities: Managing your own portfolio of claims, whilst also offering support to others in training Offering customers, the best service and contributing to our claims strategy Being a strong team player and working together to achieve business goals and objectives Build strong relationships with key stakeholders and brokers What We're Looking For: Experience working within Property Claims either within retail or domestic claims Awareness of current UK insurance trends and market impacts You'll help to coach and develop your colleagues so experience in helping others is a bonus Salary & Benefits: Competitive salary Enhanced contributory pension Performance related bonus Flexible benefits Funding of Industry related qualification Extra Seasonal time leave On-site Parking Voluntary benefits schemes Birthday holiday In the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience.
Third Party Claims Team Manager Locations: You must be commutable to one of the following offices: Manchester, Chelmsford, Whitstable, (Hybrid working typically 1 day per week in the office once probation is passed) Working in a growing, busy office environment, you will be leading and developing a team of Third Party claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised. You will work in partnership with other Team Managers in communicating and making agreed change happen across the Motor Claims Unit as a whole to support the achievement of business goals. You will also work closely with Technical Experts to develop your team to deliver a high level of performance to achieve those goals. Responsibilities Be able to understand and guide handlers with third party and personal injury claims in line with claims practices, procedures and philosophies. Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan Measure direct reports performance against KPI s and SLA s. Provide support to the Supervisor/Manager and ensure delivery of performance of direct reports in line with departmental requirements and in identifying inefficiencies with processes and procedures and implement changes to achieve improvement Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Team in order for them to carry out their responsibilities and meet agreed service and performance targets Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs Ensure compliance to company reserving and payment philosophy. Handle team technical referrals on a daily basis Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data. Develop and maintain relationships with key suppliers and Third Party agents, to include the interpretation of MI, and identifying/resolving issues not requiring escalation. Handle complaints in line with FCA/Company guidelines and timescales and adhere to FCA, TCF and Data Protection Regulations Know, understand and apply the principles of TCF, and report any potential area of risk to your line manager Complete audits on team members and put development plans in place to address training needs Develop teams technical knowledge Assist with the Recruitment needs of the Business including undertaking interviews and putting forward recommendations Key Skills Full TP experience in dealing with property damage, credit hire and personal injury. Previous leadership experience in a TP claims environment is desirable. Demonstrates excellent communication and organisational skills Demonstrates good leadership skills Strong customer service and resolution skills Ability to mentor and train Demonstrates a full understanding and ability to implement delivery of department KPI s and SLA s
Dec 04, 2025
Full time
Third Party Claims Team Manager Locations: You must be commutable to one of the following offices: Manchester, Chelmsford, Whitstable, (Hybrid working typically 1 day per week in the office once probation is passed) Working in a growing, busy office environment, you will be leading and developing a team of Third Party claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised. You will work in partnership with other Team Managers in communicating and making agreed change happen across the Motor Claims Unit as a whole to support the achievement of business goals. You will also work closely with Technical Experts to develop your team to deliver a high level of performance to achieve those goals. Responsibilities Be able to understand and guide handlers with third party and personal injury claims in line with claims practices, procedures and philosophies. Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan Measure direct reports performance against KPI s and SLA s. Provide support to the Supervisor/Manager and ensure delivery of performance of direct reports in line with departmental requirements and in identifying inefficiencies with processes and procedures and implement changes to achieve improvement Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Team in order for them to carry out their responsibilities and meet agreed service and performance targets Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs Ensure compliance to company reserving and payment philosophy. Handle team technical referrals on a daily basis Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data. Develop and maintain relationships with key suppliers and Third Party agents, to include the interpretation of MI, and identifying/resolving issues not requiring escalation. Handle complaints in line with FCA/Company guidelines and timescales and adhere to FCA, TCF and Data Protection Regulations Know, understand and apply the principles of TCF, and report any potential area of risk to your line manager Complete audits on team members and put development plans in place to address training needs Develop teams technical knowledge Assist with the Recruitment needs of the Business including undertaking interviews and putting forward recommendations Key Skills Full TP experience in dealing with property damage, credit hire and personal injury. Previous leadership experience in a TP claims environment is desirable. Demonstrates excellent communication and organisational skills Demonstrates good leadership skills Strong customer service and resolution skills Ability to mentor and train Demonstrates a full understanding and ability to implement delivery of department KPI s and SLA s
Are you ready to take your career to the next level as a Commercial Account Handler? Our client, a reputable and long-standing insurance broker based in Chester, is seeking a dynamic individual to join their expanding team. With nearly 50 years of experience, the company combines the energy and modern thinking of a younger organisation with the strength of a well-established group. This role offers a competitive salary of 32,000 to 38,000, depending on experience. You'll enjoy the benefit of 25 days of holiday plus bank holidays, and the opportunity to gain professional qualifications with full support. It's a fantastic chance to be part of a modern, ambitious brokerage with a long-standing reputation. Our client is a well-known insurance broker with a rich history dating back to 1975. They are based in the historic city of Chester and are part of a larger group that provides strength and capability. The team is known for being lively, collaborative, and forward-thinking, with a strong focus on growth and development. As a Commercial Account Handler, you will: Manage a varied commercial portfolio, handling both new and existing business. Work across general commercial, motor trade, motor fleet, commercial combined, professional indemnity, and property & liability. Handle client accounts with premiums averaging 7.5k, with some cases reaching up to 500k. Use Acturis competently to manage accounts. Engage with clients confidently and continue to develop your technical skills. Package and Benefits: The Commercial Account Handler role includes: Annual salary of 32,000 to 38,000+ (negotiable for right candidate) 25 days holiday plus bank holidays. Full support for professional qualifications. A supportive and relaxed working environment with opportunities for growth. On-site role in Chester with parking available within walking distance. About You For the Commercial Account Handler position, the ideal candidate will have: Experience in commercial insurance broking. Exposure to corporate risk is highly advantageous. Competency in using Acturis. Cert CII or Cert/Dip qualifications are desirable, with study support available. A confident approach with clients and a willingness to learn and grow. If you're interested in roles such as Insurance Broker, Commercial Insurance Advisor, Account Executive, Risk Analyst, or Claims Handler, this Commercial Account Handler position could be perfect for you. It offers the chance to broaden your technical skills in a supportive environment. This is a fantastic opportunity for a Commercial Account Handler looking to advance their career within a reputable and forward-thinking company. If you're ready to join a dynamic team in Chester and make a significant impact, we'd love to hear from you. AW_FIN
Dec 04, 2025
Full time
Are you ready to take your career to the next level as a Commercial Account Handler? Our client, a reputable and long-standing insurance broker based in Chester, is seeking a dynamic individual to join their expanding team. With nearly 50 years of experience, the company combines the energy and modern thinking of a younger organisation with the strength of a well-established group. This role offers a competitive salary of 32,000 to 38,000, depending on experience. You'll enjoy the benefit of 25 days of holiday plus bank holidays, and the opportunity to gain professional qualifications with full support. It's a fantastic chance to be part of a modern, ambitious brokerage with a long-standing reputation. Our client is a well-known insurance broker with a rich history dating back to 1975. They are based in the historic city of Chester and are part of a larger group that provides strength and capability. The team is known for being lively, collaborative, and forward-thinking, with a strong focus on growth and development. As a Commercial Account Handler, you will: Manage a varied commercial portfolio, handling both new and existing business. Work across general commercial, motor trade, motor fleet, commercial combined, professional indemnity, and property & liability. Handle client accounts with premiums averaging 7.5k, with some cases reaching up to 500k. Use Acturis competently to manage accounts. Engage with clients confidently and continue to develop your technical skills. Package and Benefits: The Commercial Account Handler role includes: Annual salary of 32,000 to 38,000+ (negotiable for right candidate) 25 days holiday plus bank holidays. Full support for professional qualifications. A supportive and relaxed working environment with opportunities for growth. On-site role in Chester with parking available within walking distance. About You For the Commercial Account Handler position, the ideal candidate will have: Experience in commercial insurance broking. Exposure to corporate risk is highly advantageous. Competency in using Acturis. Cert CII or Cert/Dip qualifications are desirable, with study support available. A confident approach with clients and a willingness to learn and grow. If you're interested in roles such as Insurance Broker, Commercial Insurance Advisor, Account Executive, Risk Analyst, or Claims Handler, this Commercial Account Handler position could be perfect for you. It offers the chance to broaden your technical skills in a supportive environment. This is a fantastic opportunity for a Commercial Account Handler looking to advance their career within a reputable and forward-thinking company. If you're ready to join a dynamic team in Chester and make a significant impact, we'd love to hear from you. AW_FIN
Senior Technical Claims Handler Location: Northamptonshire (Hybrid Working) Salary: 37,500 - 50,000 DOE Hours: Monday-Friday Company: MPJ Recruitment (on behalf of a leading and growing organisation) Overview MPJ Recruitment is delighted to be partnering with a leading and rapidly growing business to recruit an experienced Senior Technical Claims Handler . This is an excellent opportunity for a skilled claims professional to take ownership of a varied caseload of complex and high-value pre-litigated claims. In this role, you will manage large loss personal injury files and other associated third-party claims, including credit hire, property damage, Employers' Liability (EL), Public Liability (PL), and additional complex loss types. As a senior member of the team, you will act as a key technical expert, offering guidance on claims strategy, tactics, and best practices to ensure exceptional outcomes for clients. Key Responsibilities Manage a diverse portfolio of complex and large loss personal injury claims, including cases exceeding 100k. Handle third-party losses across PI, credit hire, property, EL, PL, and related areas. Drive efficient claims settlements through strong liability and quantum arguments paired with effective negotiation. Serve as a central technical referral point, offering insight and support to colleagues on complex matters. Maintain accurate reserves, management information (MI), and undertake timely case reviews in line with SLAs. Build and maintain strong working relationships with clients, insurers, and panel solicitors. Attend review meetings and actively contribute to continuous improvement and team development. Support the Defence Operations Manager and Claims Managers in delivering exceptional service standards and driving operational improvements. Benefits 25 days' holiday plus bank holidays, with the option to buy an additional 5 days Funded qualifications upon successful completion of probation Hybrid working arrangement Defined contribution pension scheme with employer contributions Life insurance (4x salary, with option to increase to 10x) Income protection (up to 50% of annual income, with top-up options) Health cash plan or private medical insurance Fully paid volunteering days each year Employee stock purchase plan (discounted shares) HMRC-approved share incentive plan Critical illness cover Discounted gym membership Season ticket loan Discounted vouchers for shopping and major purchases Emergency back-up family care Interested? If you'd like to find out more or think this role could be the next step in your career - CLICK APPLY .
Dec 03, 2025
Full time
Senior Technical Claims Handler Location: Northamptonshire (Hybrid Working) Salary: 37,500 - 50,000 DOE Hours: Monday-Friday Company: MPJ Recruitment (on behalf of a leading and growing organisation) Overview MPJ Recruitment is delighted to be partnering with a leading and rapidly growing business to recruit an experienced Senior Technical Claims Handler . This is an excellent opportunity for a skilled claims professional to take ownership of a varied caseload of complex and high-value pre-litigated claims. In this role, you will manage large loss personal injury files and other associated third-party claims, including credit hire, property damage, Employers' Liability (EL), Public Liability (PL), and additional complex loss types. As a senior member of the team, you will act as a key technical expert, offering guidance on claims strategy, tactics, and best practices to ensure exceptional outcomes for clients. Key Responsibilities Manage a diverse portfolio of complex and large loss personal injury claims, including cases exceeding 100k. Handle third-party losses across PI, credit hire, property, EL, PL, and related areas. Drive efficient claims settlements through strong liability and quantum arguments paired with effective negotiation. Serve as a central technical referral point, offering insight and support to colleagues on complex matters. Maintain accurate reserves, management information (MI), and undertake timely case reviews in line with SLAs. Build and maintain strong working relationships with clients, insurers, and panel solicitors. Attend review meetings and actively contribute to continuous improvement and team development. Support the Defence Operations Manager and Claims Managers in delivering exceptional service standards and driving operational improvements. Benefits 25 days' holiday plus bank holidays, with the option to buy an additional 5 days Funded qualifications upon successful completion of probation Hybrid working arrangement Defined contribution pension scheme with employer contributions Life insurance (4x salary, with option to increase to 10x) Income protection (up to 50% of annual income, with top-up options) Health cash plan or private medical insurance Fully paid volunteering days each year Employee stock purchase plan (discounted shares) HMRC-approved share incentive plan Critical illness cover Discounted gym membership Season ticket loan Discounted vouchers for shopping and major purchases Emergency back-up family care Interested? If you'd like to find out more or think this role could be the next step in your career - CLICK APPLY .
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Dec 02, 2025
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Our client is looking to recruit a Casualty Claims Handler within their Liability team in Glasgow. You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD252. For all other vacancies, take a look at our website - (url removed)
Dec 02, 2025
Full time
Our client is looking to recruit a Casualty Claims Handler within their Liability team in Glasgow. You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD252. For all other vacancies, take a look at our website - (url removed)
A Global Loss Adjusting Organisation are seeking experienced Property Claims Handlers where you will manage your own portfolio of household/domestic claims having the autonomy of making decisions from the desk. You will typically be responsible for writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims. This is a hybrid role and candidates will be expected to work out of the clients offices (Glasgow) 1 or 2 days per week. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD-56. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
Dec 02, 2025
Full time
A Global Loss Adjusting Organisation are seeking experienced Property Claims Handlers where you will manage your own portfolio of household/domestic claims having the autonomy of making decisions from the desk. You will typically be responsible for writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims. This is a hybrid role and candidates will be expected to work out of the clients offices (Glasgow) 1 or 2 days per week. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD-56. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
A Global Loss Adjusting Organisation are seeking experienced Property Claims Handlers where you will manage your own portfolio of household/domestic claims having the autonomy of making decisions from the desk. You will typically be responsible for writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims. This is a hybrid role and candidates will be expected to work out of the clients offices (Birmingham) 1 or 2 days per week. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed) Job Ref: CD-58. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
Dec 02, 2025
Full time
A Global Loss Adjusting Organisation are seeking experienced Property Claims Handlers where you will manage your own portfolio of household/domestic claims having the autonomy of making decisions from the desk. You will typically be responsible for writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims. This is a hybrid role and candidates will be expected to work out of the clients offices (Birmingham) 1 or 2 days per week. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed) Job Ref: CD-58. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
A Global Loss Adjusting Organisation are seeking experienced Property Claims Handlers where you will manage your own portfolio of household/domestic claims having the autonomy of making decisions from the desk. You will typically be responsible for writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims. This is a hybrid role and candidates will be expected to work out of the clients offices (Manchester) 1 or 2 days per week. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD-57. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
Dec 02, 2025
Full time
A Global Loss Adjusting Organisation are seeking experienced Property Claims Handlers where you will manage your own portfolio of household/domestic claims having the autonomy of making decisions from the desk. You will typically be responsible for writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims. This is a hybrid role and candidates will be expected to work out of the clients offices (Manchester) 1 or 2 days per week. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD-57. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Dec 02, 2025
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: Manage and process domestic property claims efficiently and accurately. Provide exceptional customer service by guiding policyholders through the claims process. Investigate claims to determine liability and policy coverage. Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution. Prepare detailed and accurate claim reports. Negotiate settlements in line with company policies and procedures. Maintain comprehensive and up-to-date records of all claims handled. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD-156. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
Dec 02, 2025
Full time
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: Manage and process domestic property claims efficiently and accurately. Provide exceptional customer service by guiding policyholders through the claims process. Investigate claims to determine liability and policy coverage. Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution. Prepare detailed and accurate claim reports. Negotiate settlements in line with company policies and procedures. Maintain comprehensive and up-to-date records of all claims handled. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD-156. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Dec 02, 2025
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
