Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks. Key Responsibilities Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress. Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues. Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover. Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software. Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally. Accurately log support calls and document fixes within the helpdesk ticketing system for future reference. Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library. Participate in meetings with other business units to enhance understanding of operational roles and support professional development Skills, Experience and Qualifications Previous experience in a 2nd line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems for logging and tracking incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills and the ability to prioritise workload. Essential Attributes Technical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
Dec 05, 2025
Full time
Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks. Key Responsibilities Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress. Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues. Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover. Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software. Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally. Accurately log support calls and document fixes within the helpdesk ticketing system for future reference. Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library. Participate in meetings with other business units to enhance understanding of operational roles and support professional development Skills, Experience and Qualifications Previous experience in a 2nd line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems for logging and tracking incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills and the ability to prioritise workload. Essential Attributes Technical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a Systems Analyst based in Runcorn, Cheshire. Whilst the role will be mainly site based in Runcorn, there will be a 1 in 4 weekly requirement to visit our Northern UK sites including Tenbury Wells, Glasgow, Menstrie and Padiham. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the UK-initially including Runcorn, Padiham, Glasgow, and Menstrie-to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites, such as Gainsborough, Hartlepool, and Mansfield. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
Dec 05, 2025
Full time
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a Systems Analyst based in Runcorn, Cheshire. Whilst the role will be mainly site based in Runcorn, there will be a 1 in 4 weekly requirement to visit our Northern UK sites including Tenbury Wells, Glasgow, Menstrie and Padiham. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the UK-initially including Runcorn, Padiham, Glasgow, and Menstrie-to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites, such as Gainsborough, Hartlepool, and Mansfield. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a ICT Site Services Analyst based in Coleraine, Northern Ireland. Whilst the role will be mainly site based in Coleraine, there will be a requirement to visit other NI sites as necessary including Portadown and Omagh. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the NI -initially including Portadown and Omagh -to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites as necessary. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
Dec 05, 2025
Full time
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a ICT Site Services Analyst based in Coleraine, Northern Ireland. Whilst the role will be mainly site based in Coleraine, there will be a requirement to visit other NI sites as necessary including Portadown and Omagh. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the NI -initially including Portadown and Omagh -to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites as necessary. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
2nd Line Support Engineer IT Security Focus - Onsite The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Key Technical Background Office 365 Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory Google Workspace Administration Google Workspace Apps (very similar to Microsoft suite) User Creation / management AD Permissions management Group Policy Understanding of network concepts Antivirus and vulnerability monitoring System Patching Desirable Background CompTIA Security+ or similar IT Security certifications Keen interest in cyber security and understanding of key concepts and protocols. Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks. Previous experience within a SOC environment. Experience within IT Security, inc. patching, vulnerability Experience with SIEM or Service Desk toolsets. Essential Requirement for the role Access to your vehicle for limited travel needs Ability/willingness to gain SC clearance
Dec 05, 2025
Full time
2nd Line Support Engineer IT Security Focus - Onsite The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Key Technical Background Office 365 Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory Google Workspace Administration Google Workspace Apps (very similar to Microsoft suite) User Creation / management AD Permissions management Group Policy Understanding of network concepts Antivirus and vulnerability monitoring System Patching Desirable Background CompTIA Security+ or similar IT Security certifications Keen interest in cyber security and understanding of key concepts and protocols. Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks. Previous experience within a SOC environment. Experience within IT Security, inc. patching, vulnerability Experience with SIEM or Service Desk toolsets. Essential Requirement for the role Access to your vehicle for limited travel needs Ability/willingness to gain SC clearance
We are looking for two motivated IT Analysts to join our dynamic IT team as a key member, working closely with the IT Systems Manager to maintain and enhance our extensive technology environment. One will be based at our Sloane Square site, whilst the other at our Regent's Park site. Serving approximately 750 users-both staff and students-our large site includes a well-developed network of over 500 computers, 30 printers, 75 VOIP phones, and 40 classrooms equipped with large screens. You'll engage with global cutting-edge technologies, collaborate with a skilled in-house IT team, and work closely with IT teams across the trust to support AV infrastructure, manage conference setups, and provide technical assistance for events on and off campus. You'll also enjoy access to LinkedIn Learning, where thousands of expert-led online courses can help you expand your technical expertise, explore new interests, and advance your career. Key responsibilities: Ensure the safety, security, and integrity of all IT systems used across the school. Provide IT support to all users, investigating and diagnosing IT faults and problems including hardware, software and network performance issues. Identify causes and provide or seek out solutions. This includes escalation to support contractors where required. Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes. Assess incoming incidents and prioritise work according to timescales and processes. Escalate technical issues to the IT Systems Administrator or Systems Manager in the event that the issue cannot be resolved in a timely manner; if the issue involves a specialised appliance e.g. firewall; or if it impacts your ability to complete tasks or meet specific objectives. Install and configure networked and cloud-connected Windows PCs, laptops, and peripherals such as printers. Manage user accounts, permissions, and passwords. Set up IT and AV equipment for assemblies, events, and conferences as required. Produce and maintain clear, concise documentation and user guides to support staff and students, contributing to a comprehensive IT knowledge base. Provide additional end-user support as needed and engage in training to develop key skills. Assist with maintaining the IT asset register and perform daily/weekly/monthly checks as directed. Mention providing remote assistance when appropriate, helping staff and students across the school trust or multiple sites as needed. Providing stock control and procurement assistance. Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems. Maintain satisfactory standards of safety and security in relation to computer rooms and equipment. Undertake any other relevant duties as may reasonably be requested by your line manager. The postholder must: Collaborate well with others to achieve high standards of end user satisfaction. Understand the need to adapt your style to suit the end user, and to communicate in a clear and confident manner. Demonstrate a proactive approach in building relationships with others. Show experience resolving issues related to Microsoft 365, Windows, iOS, Andriod, printers, print management, connectivity, wireless/LAN, email, network security and school-based applications, as well as Active Directory. Use logical problem-solving methods and coordinate information effectively to support the technical team. Provide excellent customer service and maintain a professional approach to IT support. Maintain a good standard of written and oral communication. Work effectively within a team environment, both taking direction from and supporting other colleagues. Please make it clear in your application if you are applying for both roles, or just one. For further information and to apply, please visit our website. Closing date: 8.00am on Monday 8th December 2025. Early application is advised. The school reserves the right to appoint at any stage.
Dec 05, 2025
Full time
We are looking for two motivated IT Analysts to join our dynamic IT team as a key member, working closely with the IT Systems Manager to maintain and enhance our extensive technology environment. One will be based at our Sloane Square site, whilst the other at our Regent's Park site. Serving approximately 750 users-both staff and students-our large site includes a well-developed network of over 500 computers, 30 printers, 75 VOIP phones, and 40 classrooms equipped with large screens. You'll engage with global cutting-edge technologies, collaborate with a skilled in-house IT team, and work closely with IT teams across the trust to support AV infrastructure, manage conference setups, and provide technical assistance for events on and off campus. You'll also enjoy access to LinkedIn Learning, where thousands of expert-led online courses can help you expand your technical expertise, explore new interests, and advance your career. Key responsibilities: Ensure the safety, security, and integrity of all IT systems used across the school. Provide IT support to all users, investigating and diagnosing IT faults and problems including hardware, software and network performance issues. Identify causes and provide or seek out solutions. This includes escalation to support contractors where required. Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes. Assess incoming incidents and prioritise work according to timescales and processes. Escalate technical issues to the IT Systems Administrator or Systems Manager in the event that the issue cannot be resolved in a timely manner; if the issue involves a specialised appliance e.g. firewall; or if it impacts your ability to complete tasks or meet specific objectives. Install and configure networked and cloud-connected Windows PCs, laptops, and peripherals such as printers. Manage user accounts, permissions, and passwords. Set up IT and AV equipment for assemblies, events, and conferences as required. Produce and maintain clear, concise documentation and user guides to support staff and students, contributing to a comprehensive IT knowledge base. Provide additional end-user support as needed and engage in training to develop key skills. Assist with maintaining the IT asset register and perform daily/weekly/monthly checks as directed. Mention providing remote assistance when appropriate, helping staff and students across the school trust or multiple sites as needed. Providing stock control and procurement assistance. Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems. Maintain satisfactory standards of safety and security in relation to computer rooms and equipment. Undertake any other relevant duties as may reasonably be requested by your line manager. The postholder must: Collaborate well with others to achieve high standards of end user satisfaction. Understand the need to adapt your style to suit the end user, and to communicate in a clear and confident manner. Demonstrate a proactive approach in building relationships with others. Show experience resolving issues related to Microsoft 365, Windows, iOS, Andriod, printers, print management, connectivity, wireless/LAN, email, network security and school-based applications, as well as Active Directory. Use logical problem-solving methods and coordinate information effectively to support the technical team. Provide excellent customer service and maintain a professional approach to IT support. Maintain a good standard of written and oral communication. Work effectively within a team environment, both taking direction from and supporting other colleagues. Please make it clear in your application if you are applying for both roles, or just one. For further information and to apply, please visit our website. Closing date: 8.00am on Monday 8th December 2025. Early application is advised. The school reserves the right to appoint at any stage.
Fully Office Based Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments. The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations. You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions. Key Skills: - Strong exposure of Windows Desktop OS environments (Windows 10/11 etc), imaging, deployment, patch management - Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot) - Solid understanding of Active Directory, Group Policy, user profile/permissions management - Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and software issues; ability to identify root cause - Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they relate to desktop connectivity - Familiarity with security best practies (patching, malware/AV, encryption, device hardening) - Good communication skills: you'll need to liaise with non-technical users, sometimes under pressure - Ability to work quickly and efficiently under pressure, prioritise incidents/tasks - Strong organisational skills; ability to manage asset inventories, track issues and follow-up - Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive tasks Key responsibilities: - provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards, printers, dual screens, voice/telephony etc) both remotely and desk-side - troubleshoot hardware, software, OS issues - Prepare, deploy and maintain desktop images; ensure software installations, patches, firmware upgrades are applied in a timely and secure fasion - Assist with onboarding/offboarding of users - Maintain and manage software distribution tools, endpoint management tools (SCCM, Intune, Autopilot etc) - Maintain Active Directory, group policies, user profiles, permissions relevant to desktop environment - Manage and track inventory/asset management: ensure accurate stock, lifecycles, warranty, procurement of replacements - Work with other IT teams (network, security, applications) to ensure compatibility, performance and to escalate issues - Ensure desktop environments are compliant with security policies, patch levels, antivirus and endpoint protection, encryption, security configurations - Document procedures, known issues/fixes - Assist with office moves, desk/workstation configurations, major rollouts - Participate in shift/on-call rotations as needed
Dec 04, 2025
Contractor
Fully Office Based Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments. The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations. You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions. Key Skills: - Strong exposure of Windows Desktop OS environments (Windows 10/11 etc), imaging, deployment, patch management - Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot) - Solid understanding of Active Directory, Group Policy, user profile/permissions management - Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and software issues; ability to identify root cause - Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they relate to desktop connectivity - Familiarity with security best practies (patching, malware/AV, encryption, device hardening) - Good communication skills: you'll need to liaise with non-technical users, sometimes under pressure - Ability to work quickly and efficiently under pressure, prioritise incidents/tasks - Strong organisational skills; ability to manage asset inventories, track issues and follow-up - Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive tasks Key responsibilities: - provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards, printers, dual screens, voice/telephony etc) both remotely and desk-side - troubleshoot hardware, software, OS issues - Prepare, deploy and maintain desktop images; ensure software installations, patches, firmware upgrades are applied in a timely and secure fasion - Assist with onboarding/offboarding of users - Maintain and manage software distribution tools, endpoint management tools (SCCM, Intune, Autopilot etc) - Maintain Active Directory, group policies, user profiles, permissions relevant to desktop environment - Manage and track inventory/asset management: ensure accurate stock, lifecycles, warranty, procurement of replacements - Work with other IT teams (network, security, applications) to ensure compatibility, performance and to escalate issues - Ensure desktop environments are compliant with security policies, patch levels, antivirus and endpoint protection, encryption, security configurations - Document procedures, known issues/fixes - Assist with office moves, desk/workstation configurations, major rollouts - Participate in shift/on-call rotations as needed
We are looking for two motivated IT Analysts to join our dynamic IT team as a key member, working closely with the IT Systems Manager to maintain and enhance our extensive technology environment. One will be based at our Sloane Square site, whilst the other at our Regent's Park site. Serving approximately 750 users-both staff and students-our large site includes a well-developed network of over 500 computers, 30 printers, 75 VOIP phones, and 40 classrooms equipped with large screens. You'll engage with global cutting-edge technologies, collaborate with a skilled in-house IT team, and work closely with IT teams across the trust to support AV infrastructure, manage conference setups, and provide technical assistance for events on and off campus. You'll also enjoy access to LinkedIn Learning, where thousands of expert-led online courses can help you expand your technical expertise, explore new interests, and advance your career. Key responsibilities: Ensure the safety, security, and integrity of all IT systems used across the school. Provide IT support to all users, investigating and diagnosing IT faults and problems including hardware, software and network performance issues. Identify causes and provide or seek out solutions. This includes escalation to support contractors where required. Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes. Assess incoming incidents and prioritise work according to timescales and processes. Escalate technical issues to the IT Systems Administrator or Systems Manager in the event that the issue cannot be resolved in a timely manner; if the issue involves a specialised appliance e.g. firewall; or if it impacts your ability to complete tasks or meet specific objectives. Install and configure networked and cloud-connected Windows PCs, laptops, and peripherals such as printers. Manage user accounts, permissions, and passwords. Set up IT and AV equipment for assemblies, events, and conferences as required. Produce and maintain clear, concise documentation and user guides to support staff and students, contributing to a comprehensive IT knowledge base. Provide additional end-user support as needed and engage in training to develop key skills. Assist with maintaining the IT asset register and perform daily/weekly/monthly checks as directed. Mention providing remote assistance when appropriate, helping staff and students across the school trust or multiple sites as needed. Providing stock control and procurement assistance. Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems. Maintain satisfactory standards of safety and security in relation to computer rooms and equipment. Undertake any other relevant duties as may reasonably be requested by your line manager. The postholder must: Collaborate well with others to achieve high standards of end user satisfaction. Understand the need to adapt your style to suit the end user, and to communicate in a clear and confident manner. Demonstrate a proactive approach in building relationships with others. Show experience resolving issues related to Microsoft 365, Windows, iOS, Andriod, printers, print management, connectivity, wireless/LAN, email, network security and school-based applications, as well as Active Directory. Use logical problem-solving methods and coordinate information effectively to support the technical team. Provide excellent customer service and maintain a professional approach to IT support. Maintain a good standard of written and oral communication. Work effectively within a team environment, both taking direction from and supporting other colleagues. Please make it clear in your application if you are applying for both roles, or just one. For further information and to apply, please visit our website. Closing date: 8.00am on Monday 8th December 2025. Early application is advised. The school reserves the right to appoint at any stage.
Dec 02, 2025
Full time
We are looking for two motivated IT Analysts to join our dynamic IT team as a key member, working closely with the IT Systems Manager to maintain and enhance our extensive technology environment. One will be based at our Sloane Square site, whilst the other at our Regent's Park site. Serving approximately 750 users-both staff and students-our large site includes a well-developed network of over 500 computers, 30 printers, 75 VOIP phones, and 40 classrooms equipped with large screens. You'll engage with global cutting-edge technologies, collaborate with a skilled in-house IT team, and work closely with IT teams across the trust to support AV infrastructure, manage conference setups, and provide technical assistance for events on and off campus. You'll also enjoy access to LinkedIn Learning, where thousands of expert-led online courses can help you expand your technical expertise, explore new interests, and advance your career. Key responsibilities: Ensure the safety, security, and integrity of all IT systems used across the school. Provide IT support to all users, investigating and diagnosing IT faults and problems including hardware, software and network performance issues. Identify causes and provide or seek out solutions. This includes escalation to support contractors where required. Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes. Assess incoming incidents and prioritise work according to timescales and processes. Escalate technical issues to the IT Systems Administrator or Systems Manager in the event that the issue cannot be resolved in a timely manner; if the issue involves a specialised appliance e.g. firewall; or if it impacts your ability to complete tasks or meet specific objectives. Install and configure networked and cloud-connected Windows PCs, laptops, and peripherals such as printers. Manage user accounts, permissions, and passwords. Set up IT and AV equipment for assemblies, events, and conferences as required. Produce and maintain clear, concise documentation and user guides to support staff and students, contributing to a comprehensive IT knowledge base. Provide additional end-user support as needed and engage in training to develop key skills. Assist with maintaining the IT asset register and perform daily/weekly/monthly checks as directed. Mention providing remote assistance when appropriate, helping staff and students across the school trust or multiple sites as needed. Providing stock control and procurement assistance. Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems. Maintain satisfactory standards of safety and security in relation to computer rooms and equipment. Undertake any other relevant duties as may reasonably be requested by your line manager. The postholder must: Collaborate well with others to achieve high standards of end user satisfaction. Understand the need to adapt your style to suit the end user, and to communicate in a clear and confident manner. Demonstrate a proactive approach in building relationships with others. Show experience resolving issues related to Microsoft 365, Windows, iOS, Andriod, printers, print management, connectivity, wireless/LAN, email, network security and school-based applications, as well as Active Directory. Use logical problem-solving methods and coordinate information effectively to support the technical team. Provide excellent customer service and maintain a professional approach to IT support. Maintain a good standard of written and oral communication. Work effectively within a team environment, both taking direction from and supporting other colleagues. Please make it clear in your application if you are applying for both roles, or just one. For further information and to apply, please visit our website. Closing date: 8.00am on Monday 8th December 2025. Early application is advised. The school reserves the right to appoint at any stage.
2nd Line Support Engineer - IT Security Focus - Onsite The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Key Technical Background Office 365 Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory Google Workspace Administration Google Workspace Apps (very similar to Microsoft suite) User Creation / management AD Permissions management Group Policy Understanding of network concepts Antivirus and vulnerability monitoring System Patching Desirable Background CompTIA Security+ or similar IT Security certifications Keen interest in cyber security and understanding of key concepts and protocols. Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks. Previous experience within a SOC environment. Experience within IT Security, inc. patching, vulnerability Experience with SIEM or Service Desk toolsets. Essential Requirement for the role Access to your vehicle for limited travel needs Ability/willingness to gain SC clearance
Dec 01, 2025
Full time
2nd Line Support Engineer - IT Security Focus - Onsite The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Key Technical Background Office 365 Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory Google Workspace Administration Google Workspace Apps (very similar to Microsoft suite) User Creation / management AD Permissions management Group Policy Understanding of network concepts Antivirus and vulnerability monitoring System Patching Desirable Background CompTIA Security+ or similar IT Security certifications Keen interest in cyber security and understanding of key concepts and protocols. Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks. Previous experience within a SOC environment. Experience within IT Security, inc. patching, vulnerability Experience with SIEM or Service Desk toolsets. Essential Requirement for the role Access to your vehicle for limited travel needs Ability/willingness to gain SC clearance
my client an IT support company are looking for A IT support person. To do the following We are an MSP and look after a range of customers it requirements. Mixture of onsite and remote Supply, Install, relocate, repair are physical on site visits. Remote support, remediation and monitoring IT SUPPORT TECHNICIAN - MSP Work Location: in person either Stansted or at various locations throughout London or where clients are based. Overview We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely. Key Responsibilities Provide remote and on-site IT support to clients, resolving technical issues promptly. Manage service desk requests, prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support Microsoft 365, email configurations, and cloud-based services. Troubleshoot network connectivity, firewalls, and VPN issues. Perform regular system monitoring, patching, and updates to ensure security compliance. Maintain documentation on client IT environments and solutions provided. Collaborate with the MSP team to optimize IT operations and enhance service delivery. Skills & Qualifications Previous experience in IT support, ideally in an MSP or multi-client environment. Proficiency in Windows, macOS, and possibly Linux operating systems. Strong knowledge of networking, Active Directory, and Microsoft 365 administration. Experience with remote monitoring and management (RMM) tools. Excellent problem-solving and communication skills. Ability to manage multiple client requests in a fast-paced environment. Certifications such as CompTIA A+, ITIL, Microsoft Certified: Fundamentals are a plus. What We Offer: Competitive salary. Ongoing training and certification opportunities. Exposure to varied technologies and industries. An expanding, collaborative and supportive team environment. Cafe On-site parking A full DBS check will be required upon employment for customer requirements. Type: Permanent
Dec 01, 2025
Full time
my client an IT support company are looking for A IT support person. To do the following We are an MSP and look after a range of customers it requirements. Mixture of onsite and remote Supply, Install, relocate, repair are physical on site visits. Remote support, remediation and monitoring IT SUPPORT TECHNICIAN - MSP Work Location: in person either Stansted or at various locations throughout London or where clients are based. Overview We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely. Key Responsibilities Provide remote and on-site IT support to clients, resolving technical issues promptly. Manage service desk requests, prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support Microsoft 365, email configurations, and cloud-based services. Troubleshoot network connectivity, firewalls, and VPN issues. Perform regular system monitoring, patching, and updates to ensure security compliance. Maintain documentation on client IT environments and solutions provided. Collaborate with the MSP team to optimize IT operations and enhance service delivery. Skills & Qualifications Previous experience in IT support, ideally in an MSP or multi-client environment. Proficiency in Windows, macOS, and possibly Linux operating systems. Strong knowledge of networking, Active Directory, and Microsoft 365 administration. Experience with remote monitoring and management (RMM) tools. Excellent problem-solving and communication skills. Ability to manage multiple client requests in a fast-paced environment. Certifications such as CompTIA A+, ITIL, Microsoft Certified: Fundamentals are a plus. What We Offer: Competitive salary. Ongoing training and certification opportunities. Exposure to varied technologies and industries. An expanding, collaborative and supportive team environment. Cafe On-site parking A full DBS check will be required upon employment for customer requirements. Type: Permanent
About The Deck Enterprises: The Deck Enterprises is a London-based clothing retailer specialising in high-end, tailored and premium apparel. Operating under the Knatchbull brand from Savile Row, the company focuses on offering specialised, boutique fashion with an emphasis on quality and craftsmanship. Founded in 2018, it continues to operate as a small, privately owned business in the UK fashion sector. About the role: We are looking for an enthusiastic and motivated IT Support Apprentice to join our team. This is an entry-level opportunity for someone eager to start a career in IT. You will receive on-the-job training and 6 hours per week to your apprenticeship to build your technical skills. This role is ideal for individuals who enjoy problem-solving and want to learn how to support hardware, software, and network systems in a professional environment. Responsibilities: With guidance and training, you will: Assist in providing first-line technical support to internal users via phone, email, and in-person. Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms. Help install, configure, and maintain desktops, laptops, printers, and other peripherals. Support user account setup and permissions in Microsoft 365 and Active Directory. Participate in monitoring IT systems and maintaining performance. Document support issues and resolutions in the ticketing system. Assist with onboarding/offboarding processes, including device setup and account provisioning. Learn to troubleshoot VPN, connectivity, and collaboration tools for remote users. Shadow IT team members on infrastructure upgrades and projects. Follow IT policies, security protocols, and data protection guidelines. Required skills: A strong interest in IT and technology. Good communication and problem-solving skills. Willingness to learn and take part in structured training. Ability to work as part of a team and manage time effectively. Prior work experience is required, basic IT skills and knowledge is beneficial. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: Pension scheme and private healthcare. 25 days annual leave + bank holidays. Training and certification support. Hybrid work flexibility. A collaborative and inclusive work culture. You will receive hands-on experience and formal training (6 hours per week). Opportunity to gain industry-recognized certifications during the apprenticeship. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Dec 01, 2025
Full time
About The Deck Enterprises: The Deck Enterprises is a London-based clothing retailer specialising in high-end, tailored and premium apparel. Operating under the Knatchbull brand from Savile Row, the company focuses on offering specialised, boutique fashion with an emphasis on quality and craftsmanship. Founded in 2018, it continues to operate as a small, privately owned business in the UK fashion sector. About the role: We are looking for an enthusiastic and motivated IT Support Apprentice to join our team. This is an entry-level opportunity for someone eager to start a career in IT. You will receive on-the-job training and 6 hours per week to your apprenticeship to build your technical skills. This role is ideal for individuals who enjoy problem-solving and want to learn how to support hardware, software, and network systems in a professional environment. Responsibilities: With guidance and training, you will: Assist in providing first-line technical support to internal users via phone, email, and in-person. Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms. Help install, configure, and maintain desktops, laptops, printers, and other peripherals. Support user account setup and permissions in Microsoft 365 and Active Directory. Participate in monitoring IT systems and maintaining performance. Document support issues and resolutions in the ticketing system. Assist with onboarding/offboarding processes, including device setup and account provisioning. Learn to troubleshoot VPN, connectivity, and collaboration tools for remote users. Shadow IT team members on infrastructure upgrades and projects. Follow IT policies, security protocols, and data protection guidelines. Required skills: A strong interest in IT and technology. Good communication and problem-solving skills. Willingness to learn and take part in structured training. Ability to work as part of a team and manage time effectively. Prior work experience is required, basic IT skills and knowledge is beneficial. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: Pension scheme and private healthcare. 25 days annual leave + bank holidays. Training and certification support. Hybrid work flexibility. A collaborative and inclusive work culture. You will receive hands-on experience and formal training (6 hours per week). Opportunity to gain industry-recognized certifications during the apprenticeship. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Infrastructure Engineer Inside IR35 6 Months Remote NPPV3 We are looking for an experienced Infrastructure Engineer with strong technical skills across Azure, Windows 11 Deployments as well as standard Windows technologies such as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams. There are a few main responsibilities, such as: Manage incident and request fulfilment tickets within SLA s Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. There is minimum level of technical expertise required: MUST have NPPV3 Experienced 3rd line Infrastructure Technical Specialist with strong Windows 11 Deployments Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies, Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation, VMWARE and Vsphere IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning
Oct 07, 2025
Contractor
Infrastructure Engineer Inside IR35 6 Months Remote NPPV3 We are looking for an experienced Infrastructure Engineer with strong technical skills across Azure, Windows 11 Deployments as well as standard Windows technologies such as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams. There are a few main responsibilities, such as: Manage incident and request fulfilment tickets within SLA s Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. There is minimum level of technical expertise required: MUST have NPPV3 Experienced 3rd line Infrastructure Technical Specialist with strong Windows 11 Deployments Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies, Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation, VMWARE and Vsphere IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning
Exchange Specialist (Hybrid Exchange Build) Location: Hybrid - expenses for travel and accommodation in Ireland. Occasional visits to London. Contract: 4-6 months Start: ASAP +Outside IR35 +£500 - £535 a day We're looking for an Exchange Specialist with the technical chops and real-world experience to design and build a hybrid Exchange environment . This is a hands-on role for someone who's done this before and knows the difference between "it works in theory" and "it works in production." You'll be working as part of a project delivery team to implement a secure, scalable hybrid Exchange solution - integrating on-prem Exchange with Exchange Online, ensuring seamless coexistence, mail flow, and identity synchronization. Key Responsibilities Design, build, and configure a hybrid Exchange environment (on-prem + Exchange Online). Lead migration planning and execution for mailboxes, distribution lists, and shared resources. Implement best practices for security, authentication, and compliance (MFA, DKIM, SPF, DMARC, etc.). Work closely with Infrastructure and Security teams to integrate with Active Directory and Azure AD. Troubleshoot complex mail flow and hybrid connectivity issues. Document the environment, configuration, and migration procedures. Provide knowledge transfer and guidance to in-house IT teams. Required Skills & Experience Proven experience designing and implementing hybrid Exchange environments (Exchange 2016/2019 + O365). Deep understanding of Exchange Online, Azure AD Connect, and mail routing . Strong knowledge of PowerShell for automation and administration. Familiarity with M365 security & compliance features. Comfortable working independently and remotely, with occasional travel to Dublin for key project phases. Excellent communication skills - clear, direct, and able to translate tech into action. If you'd like to discuss this Exchnage SME in more detail, please send your updated CV to (see below) and I will get in touch.
Oct 06, 2025
Contractor
Exchange Specialist (Hybrid Exchange Build) Location: Hybrid - expenses for travel and accommodation in Ireland. Occasional visits to London. Contract: 4-6 months Start: ASAP +Outside IR35 +£500 - £535 a day We're looking for an Exchange Specialist with the technical chops and real-world experience to design and build a hybrid Exchange environment . This is a hands-on role for someone who's done this before and knows the difference between "it works in theory" and "it works in production." You'll be working as part of a project delivery team to implement a secure, scalable hybrid Exchange solution - integrating on-prem Exchange with Exchange Online, ensuring seamless coexistence, mail flow, and identity synchronization. Key Responsibilities Design, build, and configure a hybrid Exchange environment (on-prem + Exchange Online). Lead migration planning and execution for mailboxes, distribution lists, and shared resources. Implement best practices for security, authentication, and compliance (MFA, DKIM, SPF, DMARC, etc.). Work closely with Infrastructure and Security teams to integrate with Active Directory and Azure AD. Troubleshoot complex mail flow and hybrid connectivity issues. Document the environment, configuration, and migration procedures. Provide knowledge transfer and guidance to in-house IT teams. Required Skills & Experience Proven experience designing and implementing hybrid Exchange environments (Exchange 2016/2019 + O365). Deep understanding of Exchange Online, Azure AD Connect, and mail routing . Strong knowledge of PowerShell for automation and administration. Familiarity with M365 security & compliance features. Comfortable working independently and remotely, with occasional travel to Dublin for key project phases. Excellent communication skills - clear, direct, and able to translate tech into action. If you'd like to discuss this Exchnage SME in more detail, please send your updated CV to (see below) and I will get in touch.
1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line with policy. Keeping IT documentation and knowledge base content up to date. Escalating complex issues and identifying incident trends. Liaising with third parties to resolve issues (e.g. connectivity, phone lines). Supporting wider IT team projects when required. What you ll need We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under pressure. This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most. If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you! Please apply and we ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Oct 03, 2025
Full time
1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line with policy. Keeping IT documentation and knowledge base content up to date. Escalating complex issues and identifying incident trends. Liaising with third parties to resolve issues (e.g. connectivity, phone lines). Supporting wider IT team projects when required. What you ll need We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under pressure. This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most. If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you! Please apply and we ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
If you are an experienced Desktop Support Engineer with strong Mac experience we have a 2nd line role, we would like to discuss with you. We are seeking a highly skilled Desktop Engineer with strong Mac experience to join our Service Desk team. This role will suit someone who enjoys a hands-on, customer-facing position, supporting colleagues across the business both in person and remotely. You will play a key role in ensuring users have the tools and systems they need to work effectively, with a focus on Apple Mac device management and support. This is a 2nd line, office-based role providing a mix of face-to-face support via our walk-up Techbase (Genius Bar style) and remote assistance for colleagues across multiple time zones. Key Responsibilities Provide 2nd line desktop support for Mac and Windows users across the organisation. Act as a subject matter expert for Apple Mac environments, including setup, troubleshooting, patching, and application support. Use Jamf for Mac management and SCCM/Intune for Windows environments. Deliver face-to-face technical support through our Techbase, ensuring a high-quality, customer-first experience. Support meeting room technology (AVI), including video conferencing and presentations. Provide remote support using tools such as Bomgar (experience with other platforms acceptable). Manage tickets effectively through ServiceNow, following ITIL-aligned processes. Maintain and troubleshoot network connectivity, Active Directory, and Azure AD accounts. Provide administration and support for applications including Microsoft 365, Adobe Suite, and OKTA SSO. Support mobile devices, telephony, and collaboration tools. Contribute to knowledge base documentation and continuous improvement of IT support processes. Skills & Experience Required 3+ years' experience in a desktop support or 2nd line IT role. Proven experience supporting Apple Mac environments in a corporate setting. Solid technical proficiency with : Jamf Pro (Apple device management) SCCM/Intune (Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool) Experience working across multiple time zones. Strong understanding of ITIL practices and service management principles. Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. Relevant technical certifications (Apple, Microsoft, ITIL, Jamf) or equivalent experience.
Oct 02, 2025
Full time
If you are an experienced Desktop Support Engineer with strong Mac experience we have a 2nd line role, we would like to discuss with you. We are seeking a highly skilled Desktop Engineer with strong Mac experience to join our Service Desk team. This role will suit someone who enjoys a hands-on, customer-facing position, supporting colleagues across the business both in person and remotely. You will play a key role in ensuring users have the tools and systems they need to work effectively, with a focus on Apple Mac device management and support. This is a 2nd line, office-based role providing a mix of face-to-face support via our walk-up Techbase (Genius Bar style) and remote assistance for colleagues across multiple time zones. Key Responsibilities Provide 2nd line desktop support for Mac and Windows users across the organisation. Act as a subject matter expert for Apple Mac environments, including setup, troubleshooting, patching, and application support. Use Jamf for Mac management and SCCM/Intune for Windows environments. Deliver face-to-face technical support through our Techbase, ensuring a high-quality, customer-first experience. Support meeting room technology (AVI), including video conferencing and presentations. Provide remote support using tools such as Bomgar (experience with other platforms acceptable). Manage tickets effectively through ServiceNow, following ITIL-aligned processes. Maintain and troubleshoot network connectivity, Active Directory, and Azure AD accounts. Provide administration and support for applications including Microsoft 365, Adobe Suite, and OKTA SSO. Support mobile devices, telephony, and collaboration tools. Contribute to knowledge base documentation and continuous improvement of IT support processes. Skills & Experience Required 3+ years' experience in a desktop support or 2nd line IT role. Proven experience supporting Apple Mac environments in a corporate setting. Solid technical proficiency with : Jamf Pro (Apple device management) SCCM/Intune (Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool) Experience working across multiple time zones. Strong understanding of ITIL practices and service management principles. Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. Relevant technical certifications (Apple, Microsoft, ITIL, Jamf) or equivalent experience.
