Reception Manager

We re seeking an experienced and motivated Reception Manager who has to lead the front-of-house and reception team in Eastleigh. You ll play a key role in ensuring every visitor and patient receives a warm, professional, and efficient service. The ideal candidate will be highly organised, confident managing a team, and passionate about delivering excellent customer care and has exposure to a clinical environment or fast paced environment delivering a first-class service.

Salary: Up to £35,000 per year
Hours: Full-time
Location: Eastleigh

What you ll do

• Lead and support the reception and patient administration team, ensuring a smooth and professional experience for all patients and visitors.
• Manage reception rotas, performance, and training, fostering a positive and supportive team culture.
• Oversee reception desks across multiple areas, ensuring consistent service standards are met.
• Ensure all visitors are greeted promptly and courteously, maintaining a welcoming atmosphere at all times.
• Maintain accurate patient administration systems, including appointment bookings, referrals, and records.
• Handle incoming and outgoing communications, including calls, emails, and correspondence, efficiently and professionally.
• Monitor and manage waiting lists, ensuring accuracy and identifying opportunities to improve efficiency.
• Assist with basic financial and administrative tasks as required.
• Uphold security procedures, including issuing and monitoring visitor badges and maintaining visitor logs.
• Support continuous improvement across reception operations and contribute to developing best practice processes.

Benefits

• 25 days annual leave plus 8 Bank Holidays
• Company pension scheme
• Employee discount
• Private medical insurance
• Supportive and friendly working environment
• Opportunities for professional growth and development

If this sounds like your next opportunity, we d love to hear from you apply today!