Credit Control Administrator

Would you like to be apart of Vital energi's growth?

If so we are currently recruiting a Credit Control Administrator to support various finance administration duties for prepayment and credit billing services within our Metering & Billing Team based in our Blackburn head office.

Who are Vital Energi?

Here at Vital Energi we are a leading provider of renewable energy infrastructure and systems to the public and private sector. We are supporting Hospitals, Universities, New Build developments, Towns and Cities as well as Industrial and Commercial clients to decarbonise their buildings. We have, and continue to, work on ground-breaking projects throughout the UK that are really making a difference to achieve our Net Zero targets, and we were recently recognised for this by our Industry Association, awarding us the Contribution to Net Zero award.

Roles and Responsibilities

Reporting to the Billing Team Leader you will be responsible for:

• Posting of daily cash receipts
• Reconciliation of daily banking transactions and company receipts
• Processing of remittance advices on a daily basis
• Daily allocation reporting per client contract
• Updating the company credit management system accurately
• Processing refund requests in line with company policy
• Creating, monitoring and issuing Direct Debits including payment plans, confirmation letters and failure letters
• Processing of Direct Debit payment files for bank submission
• Ensuring that contract specific procedures are followed which include:
  • Site Revenue Reconciliations report
  • Reminder procedures for overdue bills
  • Revenue payments to clients
  • Client remittance submission
  • Preparing monthly reports for internal and external stakeholders
• Dealing with client and customer queries via various communication channels which include the company online ticketing system, telephone and email
• Ad Hoc administration duties as and when required

Experience-

• Previous experience working within a credit control/financial administration role
• Experience within a billing and revenue collection role (Desirable)
• Knowledge and understanding of GDPR regulations in relation to processing of sensitive personal information
• GCSE (Grades A-C/5 above) in Maths and English
• Strong customer focus with excellent customer service skills including confidentiality, tact and diplomacy
• Knowledge and understanding of GDPR regulations in relation to processing of sensitive personal information
• The ability to communicate clearly and concisely at all levels using various methods of communication
• Work effectively as part of a team and help build relationships within it to achieve team goals
• Excellent working knowledge of Microsoft Excel and Word
• Must satisfactorily pass CRB check (financial credit check

The Package

Competitive Salary (dependent upon experience)

Contributory Company Pension Scheme

Non-contributory death-in-service insurance

EAP scheme

25 Days Holiday plus 8 days bank Holiday increasing in line with service

Free Onsite gym

The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.

Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.

Notice to Agency and Search Firm Representatives:

Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you