3rd Line service desk

3rd Line Service Desk Engineer (MSP Experience Required)

Location: Borehamwood (Hybrid)
Hours: Monday Friday, 8am 5pm
Salary: £45,(Apply online only) £55,(Apply online only) DOE
Contract: Permanent

Join Our Team as a 3rd Line Service Desk Engineer!

Are you ready to take the next step in your IT career? Whether you're an experienced 3rd Line Engineer or a strong 2nd Liner looking to step up, we d love to hear from you.

We re a friendly, supportive, and growing team based in Borehamwood, and we re looking for someone who loves solving complex technical challenges and delivering top-tier service. You ll work on a wide range of technologies, support a variety of clients, and play a key role in keeping their systems running smoothly.

If you thrive in a fast-paced environment, enjoy learning about new tech, and want to progress your career in an MSP setting, this is the perfect opportunity.

What You ll Be Doing

• Acting as the go-to expert for escalated issues from 1st and 2nd Line Engineers.
• Troubleshooting, maintaining, and improving client IT infrastructure across servers, networks, hardware, cloud platforms, and software.
• Supporting environments built on Windows Server, Microsoft 365, Azure, VMware, and more.
• Collaborating closely with colleagues to deliver a seamless service experience.
• Managing your own workload, solving problems efficiently, and working to meet team KPIs.
• Helping to improve internal processes and documentation as we grow.

What You ll Bring

• A degree in Computer Science/IT or equivalent hands-on experience.
• Solid knowledge of technologies such as Windows Server, AD, networking, virtualisation, cloud platforms, and backup solutions.
• Experience working in an MSP environment (essential).
• Strong familiarity with Windows Server 2012+, Windows 10, and modern cloud tools.
• Knowledge of PowerShell or scripting is a bonus, but not a requirement.
• Excellent communication skills you're comfortable explaining technical info in a way that makes sense to everyone.
• IT certifications (MCSA, MCSE, CCNP, etc.) are welcome but not mandatory.

About You

We re looking for someone who:

• Naturally enjoys investigating and solving technical issues.
• Adapts well to change and enjoys continuous learning.
• Communicates clearly and confidently.
• Can manage their own workload and stay organised.
• Takes pride in delivering excellent service.
• Loves staying up to date with the latest tech, especially in areas like:
  • Firewalls & networking
  • Office 365, Teams, SharePoint
  • Intune & Azure AD
  • VMware, vSphere, Hyper-V
  • SQL & Exchange
  • Server hardware
  • Bitdefender and other AV tools

Why Join Us?

• A collaborative environment where your ideas are valued
• Opportunities to work with the latest technology
• Support for professional development and certifications
• Hybrid working for flexibility
• A team that genuinely cares about what we do

If this sounds like the next step you ve been waiting for, we d love to speak with you. Apply now and grow your career with us!

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