Facilities Manager - Client Side

A confidential client in the London property market is seeking an experienced Facilities Manager to oversee a diverse portfolio of mixed-use assets. Acting on behalf of the landlord, you will ensure the delivery of high-quality FM services, statutory compliance, and smooth day-to-day operations across several sites. This is a key role within the wider property and asset management team and reports directly into the Head of Asset & Property Management.

The Role
You will take full operational ownership of your allocated properties, ensuring they are safe, compliant, well-maintained and presented to the highest standard. The position requires a confident, proactive operator with strong knowledge of statutory compliance and the ability to work both independently and collaboratively.

Key Responsibilities Operations & Site Management

• Oversee all FM services and site operations across allocated properties.
• Conduct regular inspections in line with internal processes and legal requirements.
• Carry out routine inspections of void properties, ensuring security, condition and readiness for viewings or handovers.
• Act as the primary FM contact for tenants, building strong relationships and resolving issues promptly.

Contractor & Service Provider Management

• Manage day-to-day contractor performance, ensuring service levels are met and improved over time.
• Coordinate hard and soft FM services including M&E, security and cleaning.
• Support the tendering of FM contracts and maintain up-to-date contract documentation.

Budgeting & Service Charges

• Work with Asset Managers to obtain costs and assist in annual service charge budget setting.
• Manage and monitor operational expenditure throughout the year, ensuring accuracy and cost control.
• Recommend maintenance and project works for future budgeting cycles.
• Oversee purchase orders, invoice approval and cost allocation processes.
• Support year-end service charge reconciliation and identify opportunities for efficiency savings.

Compliance, H&S and Insurance

• Ensure full statutory compliance across the portfolio, including H&S, fire safety, water hygiene, asbestos and more.
• Coordinate statutory testing, PPM delivery and reactive works with the wider team.
• Close out actions from H&S and engineering insurance reports and review RAMS when required.
• Report property damage and potential claims to the relevant internal teams.

Collaboration & Reporting

• Hold monthly site reviews with Asset Managers, discussing performance, risks and tenant matters.
• Prepare accurate reports, records and updates for internal stakeholders.
• Identify opportunities to improve processes across the business.

Operational Support

• Support site-specific initiatives including capex projects, refurbishments and dilapidations.
• Assist with business plan preparation and highlight potential leasing or development opportunities.
• Support mobilisation of new acquisitions and handover of disposed assets.
• Contribute to due diligence and tenant fit-out review processes.
• Liaise with insurers and loss adjusters on claims when required.

Person Profile

• Significant experience managing facilities across multi-site, mixed-use (commercial and residential) portfolios.
• Strong stakeholder and tenant engagement skills, with a customer-focused approach.
• Highly organised, proactive and detail-driven, with strong problem-solving capabilities.
• Confident managing third-party contractors and service providers.
• Strong understanding of service charge budgeting and reconciliation.
• Proficient in Microsoft Office and reporting tools.

Qualifications & Training

• Industry-recognised qualifications (e.g., IOSH, NEBOSH, IWFM or relevant technical certifications), or a willingness to work towards them.
• Strong understanding of statutory building compliance and H&S legislation.
• Full UK driving licence and willingness to travel across sites.
• Commitment to continuous professional development and staying up to date with legislative changes.