Helpdesk Support Analyst

Helpdesk Support Analyst

Location: Camberley

Salary: £28,000 - £32,000

Hours: Permanent, 37 hrs/week, Monday to Friday

Our client is an award-winning provider of Cloud Solutions, who specialise in IT Managed Services, Cyber Security, Cloud solutions, and Data & AI to businesses.

They are looking for a Helpdesk Analyst to be the first point of contact for our clients. You'll play a key role in keeping IT systems running smoothly, proactively identifying and resolving incidents, and ensuring that clients get the support they need-quickly and professionally. You'll also help maintain and monitor systems, contributing to continuous service improvement.

What You'll Do

• Respond to calls, emails, and tickets with friendly, empathetic support.
• Resolve technical incidents efficiently, escalating only when necessary.
• Liaise with partners and suppliers for rapid resolution.
• Follow ITIL processes and maintain service excellence.
• Keep clear, professional communication with clients and internal teams.
• Troubleshoot networks, firewalls, switches, and connectivity issues.
• Manage systems via RMM tools.
• Maintain and support Windows 10/11, Microsoft 365 apps (Teams, Exchange, SharePoint, OneDrive), and Windows Server 2016/2019 environments.
• Support Active Directory, file permissions, DHCP/DNS, and network infrastructure (routers, switches, access points).
• Continuously develop your technical knowledge to stay up-to-date.

What We're Looking For

• Previous experience in a helpdesk or IT support role.
• Strong troubleshooting skills and a passion for delivering excellent customer service.
• Ability to manage multiple tasks and work within SLAs, KPIs, and OLAs.

Benefits You'll Enjoy

• Subsidised health & dental care
• Life assurance (3x salary)
• Discount platform and Ride2Work scheme
• Pension contributions (5% from the company)
• Generous holiday plus your birthday off
• Half-price internet connectivity
• Department incentives and volunteer day scheme

Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

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