Helpdesk Administrator

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Birmingham.

As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

Key Responsibilities:

• Act as the first point of contact for client enquiries via phone and email.

• Log and manage jobs accurately, ensuring all client requests are captured correctly.

• Coordinate and schedule engineers and contractors to meet client requirements.

• Handle invoicing and support administrative processes related to job management.

• Maintain clear records and provide updates to clients and internal teams as required.

Requirements:

• Previous experience in a similar administrative or helpdesk role is essential.

• Facilities Management or maintenance sector experience is highly desirable.

• Excellent communication skills, confident on the phone and via email.

• Strong organisational skills and attention to detail.

• Ability to manage multiple priorities and work in a fast-paced environment.

• Proficiency in Microsoft Office and basic job-logging software.

What We Offer:

• Competitive salary and benefits.

• Supportive and friendly working environment.

• Opportunity to develop your career in Facilities Management and administration.

Apply online today or contact Astrid Camacho at Branta Recruitment for more information and an informal chat.