Job Description
New Business Account Handler
Location: Lancing, West Sussex, BN15 8UW (Hybrid minimum 3 days in the office)
Contract Type: Permanent
Hours: 35 hours per week
Salary: £26,199 per annum, Band C, Level 3
About the Role
We re looking for an enthusiastic and confident New Business Account Handler to join our team. You ll play a key role in driving growth by developing new insurance business for small and medium-sized charities.
This is a client-facing role where you ll help organisations understand their insurance needs and guide them toward the right cover, all while delivering a high-quality, personalised service.
What You ll Be Doing
- Speaking with prospective charity clients to understand their requirements
- Providing tailored advice and preparing accurate quotes
- Converting enquiries into new business and achieving set targets
- Cross-selling and up-selling to support wider business growth
- Managing the full process from initial enquiry to policy documentation
Key Responsibilities
- Handle new business enquiries from start to finish
- Follow up on leads generated through campaigns and marketing activity
- Match client needs to suitable insurance products
- Ensure all client and policy documentation is accurate and compliant
- Build strong, trust-based client relationships through excellent service
What We re Looking For
- Some experience in commercial insurance
- A positive, client-focused attitude
- Strong communication and problem-solving skills
- Confidence working towards goals and targets
- Insurance qualifications (Cert CII or working towards it) are an advantage
What we offer as our New Business Account Handler:
- A supportive, inclusive, and collaborative team environment
- Ongoing learning and professional development opportunities
- 28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas
- Flexible working options to suit you, your role, and your team
- A double-matched pension scheme, up to 10% employer contribution
- A family-friendly approach, with generous family leave policies
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Sunday 14th December 2025
Interviews will be conducted on a rolling basis until the position has been filled.
Please note that we reserve the right to close this vacancy early should we receive enough suitable applications.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
