Sales Operations & Customer Service Executive

Central London Monday-Friday 40 hours Up to £35,000

Fluent in German? This role is for you - candidates without it will not be considered!

Are you fluent in German and passionate about delivering exceptional customer service? Join our London team as a German speaking Sales Operations & Customer Service Executive, supporting some of the world s most reputable fashion brands. You ll manage key accounts, streamline order processes and play a pivotal role in ensuring customer satisfaction across their global portfolio. If you thrive in a fast-paced environment and love building strong relationships, this is your chance to make an impact in the fashion industry.

One to One Personnel is proud to partner with a leading name in the industry and are currently seeking an experienced Sales Operations & Customer Service Executive who is fluent in German. You must be highly experienced, organised and detail oriented.

To be considered Fluent in German. B2B Sales, a minimum of 1-2 years general office experience and you must have a minimum of 3 years UK based work experience in a similar role.

Preferred Skills

• Fluent in German(Essential)
• B2B Sales
• Minimum of 1-2 years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
• Excellent working knowledge of Microsoft Office, in particular, Excel
• STYLEman experience is desirable, but not essential
• Excellent communication and organizational skills
• Passionate about customer service
• An eye for detail
• Excellent verbal and written communication skills

Roles and Responsibilities

• Responsibilities below apply to the customers/accounts within the DACH Region only which this role is accountable for:
• Build strong relationships with account contacts to understand their operational needs and service expectations
• Produce orderbooks focusing on customer requirements and business targets
• Keep your manager informed of any challenges with your customers/orders etc
• Enter orders into the system where required
• Manage and input customer data including, pricing, part numbers and VAS
• Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
• Analyse orderbooks and inform customers and sales teams of any challenges preventing the orders from shipping
• Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening
• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
• Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one
• Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
• Build and develop strong working relationships with external and internal customers
• Provide feedback on any recurring issues and help propose solutions to improve the customer experience
• Assist customers with pricing, credits, invoices and terms
• Attend any training and development courses
• All other duties and special projects as assigned

What s in It for You?

• Up to £35,000 (depending on qualifications & experience)
• 25 days of annual leave + bank holidays
• Additional days holiday between Christmas and New Year if the Directors decide to close the business
• Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
• 1-day WFH after probation and training at the company s sole discretion (non-contractual)
• Workplace Pension Scheme
• 60% Discount on our products that we have on Ecommerce
• Sample sales 2+ times a year
• Short Leave with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
• Statutory sick pay
• Annual pay review and/or bonus at the Directors discretion

Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.