CRM Executive

We re looking for a proactive CRM Executive to help our client deliver their CRM strategy, boost customer retention, and support audience development across their venues and ticketing brands.

What You ll Do

• Support CRM strategy, Hubspot, across UK regional venues and ticket agent brands
• Drive customer loyalty and lifetime value using data-led insights
• Manage end-to-end digital marketing campaigns
• Coordinate digital activity for UK venues
• Deliver personalised, targeted communications (mainly email)
• Use customer segmentation to improve targeting and performance
• Provide reporting, insights and campaign analysis
• Support membership schemes and day-to-day CRM system management
• Contribute to wider marketing planning
• Help grow marketing revenue, including ad sales
• Maintain processes and toolkits for campaign delivery

What You ll Bring

• 12+ months experience using Hubspot CRM system
• Strong understanding of personalisation and dynamic content
• Excellent attention to detail
• Data-driven approach with a test-and-learn mindset
• Experience delivering great customer experiences across channels
• Ability to thrive in a fast-paced environment
• Strong organisational and time-management skills
• Collaborative and confident working with multiple teams