Retail Area Manager

Location: West London (Chiswick, Brentford & Isleworth) Salary: £47,777 + EOY Bonus

The role

We are looking for an experienced, commercial Retails/Sales Area Manager to play a key role in ensuring the smooth running of a small cluster of self-storage locations across West London. You will need to be very customer focused and sales/KPI driven. Our Area Managers are responsible for supporting staff in their day-to-day roles and progression, maximising sales and profit targets, helping customers with anything they may need, and ensuring all legal and company procedures are in place.

This is a multi-site role, based in our Chiswick store, with responsibility for the Isleworth and Brentford Container sites. It is full-time, working 5 days out of 7, with some weekend and bank holiday working.

Company Benefits

• Staff discount on storage and retail products
• Management Training and Development programme
• Great bonus scheme
• Contributory pension scheme
• 30 days holiday, including bank holidays
• Employee 'free perks' scheme
• Additional benefits after a qualifying period

Who we're looking for

• Goal oriented, with a proven sales track record
• Thrives in a varied, team environment
• Excellent communication skills and customer service skills
• A good level of numeracy and people management experience

What you'll do

Sales and Customer Service

• Drive teams to convert sales and help customers make informed decisions
• Achieve sales targets by maximising sales opportunities
• Provide outstanding customer service, always keeping our values in mind
• Resolve customer complaints, address customer concerns, and explain company policies

Store Growth and Development

• Meet the revenue and growth targets, and control costs within a reasonable jurisdiction
• Manage the growth and development of the store and employees
• Demonstrate an active approach to achieve goals and objectives

Manage and Train Employees

• Recruit, train, develop and support staff to keep the standards of your team high
• Motivate staff to give their best results
• Provide high levels of leadership, encouragement, training, and support in order to help others achieve their results and meet their budgets

Administration

• Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
• Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
• Promote the store in the local community by networking and liaising with local shops and businesses

Maintenance

• Take pride in the sites, maintaining excellent standards
• Ensure a safe and healthy environment for both staff and customers

Charity Participation

• We've committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.

This role is due to start in January 2026 - please apply now for immediate consideration and interview progression.