Telephone Support

Telephone Support

Your new company
You'll be supporting an international manufacturing specialists' Bristol office with Technical Customer Service Support.

Work Pattern
On site BS32, 37.5hrs a week

Your new role
As a Telephone Support Technician, you will be the first point of contact for customers, providing expert assistance and ensuring the smooth operation of hospitality machines.

• Deliver technical support via phone and email.
• Maintain and support customer service contracts.
• Diagnose and resolve complex technical issues.
• Complete and maintain accurate call log forms.
• Report and improve records using Microsoft Dynamics.
• Prepare and update technical documentation for internal and customer use.
• Collaborate with internal teams to resolve reported issues promptly.

What you'll need to succeed

• Technical aptitude with a solid understanding of electrical, mechanical, and hydraulic systems (doesn't have to be professional, education or hobbies that provide you with this knowledge are considered).
• Excellent communication skills in English, both written and verbal.
• Confidence in delivering excellent customer service.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• Team-oriented mindset with a commitment to continuous improvement.
• Proficiency in Microsoft Dynamics and MS Office.

What you'll get in return

• Chance to join an international corporation.
  
• Free on-site parking.
  
• Enrolment in the company's annual bonus scheme.
  
• Relaxed work environment and team culture.
  
• Chance to develop your technical skills in a professional environment.
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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