Breakdown Controller - Site based

What We re Looking For:
We need someone with a sharp eye for detail, a can-do attitude, and the ability to think on their feet. As a Breakdown Controller, you ll be the go-to problem solver, keeping our vehicles moving and our customers happy. You ll need to work well independently, but also be a team player liaising with garages, customers, and internal teams like Fleet, Hire Desk, and Operations.

What You ll Do:

• Take breakdown calls and find solutions by coordinating with suppliers and engineering support.
• Keep customers updated via phone/email with progress reports on vehicle repairs.
• Minimise vehicle downtime and escalate issues when needed.
• Raise purchase orders, process recharges, and liaise with Accounts on billing queries.
• Work closely with Finance, Workshop, and Sales to keep things running smoothly.
• Keep accurate and detailed records in Syrinx.
• Always maintain professional, friendly, and courteous communication with customers and colleagues.
• Cover out-of-hours rota (additional pay applies).
• Any other ad-hoc duties to keep the operation ticking along.

What You ll Bring:

• Excellent written and verbal communication skills.
• Super organised with strong planning skills and attention to detail.
• Confident with Microsoft Office.
• Customer service experience (essential).
• Vehicle knowledge is a bonus, but not essential.
• A problem-solving mindset and ability to stay calm under pressure.
• Great interpersonal skills you ll be working with lots of different people!

Why You ll Love Working Here:

• Extra leave (Birthday) because everyone needs a break!
• Health & wellbeing programme
• Life insurance
• Employee discounts and store perks
• Cycle to work scheme
• Referral programme
• On-site parking (and yes, it s free!)
• Supportive, fun, and fast-growing team

If you love keeping things running smoothly, solving problems on the fly, and being part of a dynamic team we want to hear from you!