Job Description
Our mission is simple but ambitious: to create thriving places for young people and flourishing, resilient communities supporting transformation in mind, body, and spirit.
YMCA St Paul s Group (SPG) is a long-standing charity dedicated to empowering young people and strengthening communities across London. For over 150 years, we ve been providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.
About the Role
As a Housing and Support Officer, you ll play a central role within our Housing and Support team, helping us deliver exceptional care, stability, and guidance to our residents. You ll often be the first friendly face they see answering queries, providing clear guidance, and ensuring a welcoming, safe, and supportive environment for everyone who walks through our doors.
This is a dynamic, people-focused role with a broad range of responsibilities. From reception and administrative duties to first aid, safety checks, and supporting new residents, your work directly contributes to a positive and meaningful experience for our community. No two days will be the same and every day, your impact will be felt.
Key Responsibilities
First-Class Customer Service
You ll be at the heart of our community, offering consistently warm, professional, and helpful support. Your interactions create a real and lasting difference for residents, visitors, and their support networks.
A Varied and Engaging Role
From managing calls and handling payments to coordinating repairs and mail, your everyday tasks keep our sites running smoothly. You ll also support essential safety and security processes that protect our community.
Safety & Security Leadership
As a trained first aider and fire marshal, you ll be trusted to respond effectively during emergencies. Regular wellbeing and facilities patrols will help ensure that residents feel secure, supported, and at ease.
Welcoming & Supportive Engagement
You ll warmly welcome new residents, listen to concerns, respond to incidents of anti-social behaviour, and offer compassionate assistance to those who need it. Your attentiveness helps us maintain a safe and inclusive space.
Teamwork & Collaboration
Work alongside experienced housing advisors who share your commitment to making a difference. Your enthusiasm, empathy, and professionalism will be valued and celebrated as part of a supportive and dedicated team.
What We Offer
At YMCA St Paul s Group, diversity, inclusion, and authenticity are core values. We want you to bring your full self to work and we ll support your voice, perspective, and growth through our Employee Resource Groups and inclusive culture.
We re committed to your professional development, offering a broad learning and development programme that includes formal training, qualifications, and hands-on experience. You ll have ongoing opportunities to progress and grow your career with us.
You ll also enjoy a range of benefits designed to support your wellbeing in mind, body, and spirit, including:
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Free access to our gyms across all sites
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Discounts at major retailers and supermarkets
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Free wellbeing and counselling services
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Flexibility to work from multiple outer-London locations
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Career development programmes to help you thrive
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Family-friendly policies, including enhanced maternity pay
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Life Assurance (for permanent contracts)
(For a full list of staff benefits, please refer to our benefits guide.)
