A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Dec 09, 2025
Full time
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Maintenance Support Co- Ordinator £27,540 per annum Chester - Hybrid (2 days per week in the office) Permanent, Full time 35 hours per week About You Do you have the drive to make a difference by living our values every day to help us ensure we keep residents safe in their homes? It s an exciting time to join us. With experience in a similar role, you ll be great with data processing and be a great communicator. You ll assist our team with Providing effective administrative support to the Maintenance and Assets teams. Dealing with incoming queries from various sources. Assisting officers within the team to ensure delivery of a customer focused service within target timescales and Muir s service standard. Liaising with stakeholders and residents to track repairs and keep accurate records of all correspondence. Administration of Responsive Repairs, Emergency follow on works, Void Properties, Compliance, Planned and Cyclical Contract Management, Vehicle fleet management and process works order invoices. Assisting in the administration of individual projects and to monitor progress of contracts within the Association s approved maintenance programmes. Report on deviations or problems associated with any contract in operation. Assisting in the administration of Lightfoot Street maintenance. Maintaining effective data management systems, policies, processes and programmes. You will be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You will support the Asset Management Team to enhance service delivery and customer experience. You ll need to submit a CV and supporting statement telling us about you and why you're right for the job. The closing date for applications is 9th December at 5.00pm Benefits Here are just some of the reasons we think you would enjoy a Career at Muir We offer a great salary and benefits We are serious about health and wellbeing We are committed to living our values every day We are committed to Equality, Diversity & Inclusion We offer a strong work/life balance, including hybrid working We are committed to high colleague engagement Just a quick note before you apply we d love to hear your own thoughts and experiences, so please don t use AI tools to write your application. It s important to us that we get a real sense of you and what you would bring to the role.
Dec 08, 2025
Full time
Maintenance Support Co- Ordinator £27,540 per annum Chester - Hybrid (2 days per week in the office) Permanent, Full time 35 hours per week About You Do you have the drive to make a difference by living our values every day to help us ensure we keep residents safe in their homes? It s an exciting time to join us. With experience in a similar role, you ll be great with data processing and be a great communicator. You ll assist our team with Providing effective administrative support to the Maintenance and Assets teams. Dealing with incoming queries from various sources. Assisting officers within the team to ensure delivery of a customer focused service within target timescales and Muir s service standard. Liaising with stakeholders and residents to track repairs and keep accurate records of all correspondence. Administration of Responsive Repairs, Emergency follow on works, Void Properties, Compliance, Planned and Cyclical Contract Management, Vehicle fleet management and process works order invoices. Assisting in the administration of individual projects and to monitor progress of contracts within the Association s approved maintenance programmes. Report on deviations or problems associated with any contract in operation. Assisting in the administration of Lightfoot Street maintenance. Maintaining effective data management systems, policies, processes and programmes. You will be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You will support the Asset Management Team to enhance service delivery and customer experience. You ll need to submit a CV and supporting statement telling us about you and why you're right for the job. The closing date for applications is 9th December at 5.00pm Benefits Here are just some of the reasons we think you would enjoy a Career at Muir We offer a great salary and benefits We are serious about health and wellbeing We are committed to living our values every day We are committed to Equality, Diversity & Inclusion We offer a strong work/life balance, including hybrid working We are committed to high colleague engagement Just a quick note before you apply we d love to hear your own thoughts and experiences, so please don t use AI tools to write your application. It s important to us that we get a real sense of you and what you would bring to the role.
Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)
Dec 08, 2025
Contractor
Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)
Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.
Dec 08, 2025
Contractor
Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.
Job Role :- Complaints Officer Hybrid :- 3 Days in the Office, 2 from home Contract Length :- 6 Months Pay :- 17.33 Umbrella Job Description is below: We are looking for an experienced complaint hander to grow a new customer experience team, key tasks will be Log and formally acknowledge resident complaints in line with council procedures. Engage with complainants to ensure a clear understanding of the issue and their desired resolution. Thoroughly investigate complaints by reviewing case histories and liaising with relevant teams to reach fair and informed decisions. Collaborate with service teams to help achieve appropriate resolutions and remedies for residents. Draft written responses that are clear, concise, and empathetic. Follow up to ensure we complete promised actions and keep residents well informed. Conduct detailed root-cause analysis to help the council learn from mistakes and identify opportunities to improve our services. Ensure we handle all complaints within the timelines and standards set out in council policies and ombudsman codes. Take a customer and resolution-focused approach to all complaint handling activities. Promote a positive complaints culture across the council through constructive engagement with colleagues in all services.
Dec 08, 2025
Seasonal
Job Role :- Complaints Officer Hybrid :- 3 Days in the Office, 2 from home Contract Length :- 6 Months Pay :- 17.33 Umbrella Job Description is below: We are looking for an experienced complaint hander to grow a new customer experience team, key tasks will be Log and formally acknowledge resident complaints in line with council procedures. Engage with complainants to ensure a clear understanding of the issue and their desired resolution. Thoroughly investigate complaints by reviewing case histories and liaising with relevant teams to reach fair and informed decisions. Collaborate with service teams to help achieve appropriate resolutions and remedies for residents. Draft written responses that are clear, concise, and empathetic. Follow up to ensure we complete promised actions and keep residents well informed. Conduct detailed root-cause analysis to help the council learn from mistakes and identify opportunities to improve our services. Ensure we handle all complaints within the timelines and standards set out in council policies and ombudsman codes. Take a customer and resolution-focused approach to all complaint handling activities. Promote a positive complaints culture across the council through constructive engagement with colleagues in all services.
The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.
Dec 08, 2025
Full time
The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.
Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.01 PATE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Dec 08, 2025
Seasonal
Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.01 PATE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Babergh and Mid Suffolk District Council
Ipswich, Suffolk
Babergh and Mid Suffolk District Council are looking to recruit a Senior Planning Policy Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £31,537 to £44,075 per annum (pro rata for part time). Salary Career Grade role: £31,537 to £36,363 per annum (Grade 4 - Planning Policy Officer), £37,280 to £44,075 per annum (Grade 5 - Senior Planning Policy Officer) (plus Market Supplement at Grade 5 ) This role is open to full time, part time, and job share applications, all of which will be assessed equally. This is a career grade role, offering career development through a skills matrix. Entry grade and salary will depend on knowledge and experience. Join our team We are looking for a Senior Planning Policy Officer / Planning Policy Officer to join our Strategic Planning Team. If you share our values and motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Would you like to shape our communities and places in Babergh and Mid Suffolk for the better? An exciting opportunity has become available in the team that delivers the Local Plan for our districts. The councils adopted the Babergh and Mid Suffolk Joint Local Plan Part 1 Development Plan Document in November 2023 and are currently undertaking a Joint Local Plan Review under the new plan-making system, which will plan ahead to 2045. The Joint Local Plan Review will seek to address the challenge of increasing housing and employment needs together with the delivery of associated infrastructure, whilst preserving what is unique about the districts. We are looking for a collaborative and strategic-minded individual to play a key role in supporting the formulation of planning policy, including major and strategic site allocation, working with external consultants on the development of evidence base and appraisal. There will be the need to work collaboratively across the two councils in supporting the development of strategies including infrastructure, as well as working with councillors, neighbouring local authorities, Suffolk County Council, and other infrastructure providers. Engagement with the community and involvement in the preparation of neighbourhood development plans are key aspects of the role. The post will support the delivery of the councils' corporate objectives. About you We are seeking a motivated planner who has appropriate knowledge and experience of the spatial planning policy system with the ability to analyse, interpret and present evidence and information succinctly to a variety of audiences. You will be educated to degree level in an appropriate discipline, with some spatial planning policy experience, and membership of the Royal Town Planning Institute is desirable. Knowledge of Local Government practice and procedures will also be required as well as a good understanding of the plan-making process. Effective communication skills and an ability to develop strong working relationships are essential together with time management and organisational skills. Good IT skills and experience with modern Microsoft products is expected. Now is an exciting time to join our team, as we look to update and develop the software we use with innovative packages to present information in different ways. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5 pm, 6 January 2026 . Interview date: week commencing, 12 January 2026 . Market Forces Supplement is pending review. If you think you have what it takes to be successful in this Senior Planning Policy Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Dec 08, 2025
Full time
Babergh and Mid Suffolk District Council are looking to recruit a Senior Planning Policy Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £31,537 to £44,075 per annum (pro rata for part time). Salary Career Grade role: £31,537 to £36,363 per annum (Grade 4 - Planning Policy Officer), £37,280 to £44,075 per annum (Grade 5 - Senior Planning Policy Officer) (plus Market Supplement at Grade 5 ) This role is open to full time, part time, and job share applications, all of which will be assessed equally. This is a career grade role, offering career development through a skills matrix. Entry grade and salary will depend on knowledge and experience. Join our team We are looking for a Senior Planning Policy Officer / Planning Policy Officer to join our Strategic Planning Team. If you share our values and motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Would you like to shape our communities and places in Babergh and Mid Suffolk for the better? An exciting opportunity has become available in the team that delivers the Local Plan for our districts. The councils adopted the Babergh and Mid Suffolk Joint Local Plan Part 1 Development Plan Document in November 2023 and are currently undertaking a Joint Local Plan Review under the new plan-making system, which will plan ahead to 2045. The Joint Local Plan Review will seek to address the challenge of increasing housing and employment needs together with the delivery of associated infrastructure, whilst preserving what is unique about the districts. We are looking for a collaborative and strategic-minded individual to play a key role in supporting the formulation of planning policy, including major and strategic site allocation, working with external consultants on the development of evidence base and appraisal. There will be the need to work collaboratively across the two councils in supporting the development of strategies including infrastructure, as well as working with councillors, neighbouring local authorities, Suffolk County Council, and other infrastructure providers. Engagement with the community and involvement in the preparation of neighbourhood development plans are key aspects of the role. The post will support the delivery of the councils' corporate objectives. About you We are seeking a motivated planner who has appropriate knowledge and experience of the spatial planning policy system with the ability to analyse, interpret and present evidence and information succinctly to a variety of audiences. You will be educated to degree level in an appropriate discipline, with some spatial planning policy experience, and membership of the Royal Town Planning Institute is desirable. Knowledge of Local Government practice and procedures will also be required as well as a good understanding of the plan-making process. Effective communication skills and an ability to develop strong working relationships are essential together with time management and organisational skills. Good IT skills and experience with modern Microsoft products is expected. Now is an exciting time to join our team, as we look to update and develop the software we use with innovative packages to present information in different ways. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5 pm, 6 January 2026 . Interview date: week commencing, 12 January 2026 . Market Forces Supplement is pending review. If you think you have what it takes to be successful in this Senior Planning Policy Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Cheltenham Borough Council
Cheltenham, Gloucestershire
Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22 click apply for full job details
Dec 08, 2025
Full time
Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22 click apply for full job details
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
Dec 06, 2025
Seasonal
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, were looking for a committed Community Engagement Officer to help drive lasting, positive change. What Youll Be Doing: You'll play a leading role in delivering community-led solutions, buil click apply for full job details
Dec 06, 2025
Full time
Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, were looking for a committed Community Engagement Officer to help drive lasting, positive change. What Youll Be Doing: You'll play a leading role in delivering community-led solutions, buil click apply for full job details
Project Worker We are seeking a compassionate and motivated Project Worker to join our Supported Housing team, helping residents build independence and brighter futures. Position: Project Worker Location: Southend-on-Sea Hours: Full-time, 37 hours per week (including evenings, weekends and Bank Holidays on a rota basis) Salary: £27,054 rising to £29357 Contract: Permanent Closing date: 15/12/25 Interviews: 22/12/25 About the Job As a Project Worker, you will provide practical advice, support and housing management to residents living in our supported accommodation. You will play a vital role in helping people affected by homelessness to sustain tenancies, improve wellbeing and develop essential life skills. Managing a caseload, undertaking assessments, support plans and reviews. Building positive, trusting relationships with residents and tailoring support packages to individual needs. Supporting residents with welfare, housing, benefits and legal rights. Encouraging engagement with health, mental health and addiction services. Helping residents develop independent living skills such as budgeting, cooking and personal care. Ensuring properties are safe, secure and compliant with health & safety standards. Maintaining accurate case files and database records for monitoring and reporting. Working collaboratively with partner agencies and attending joint meetings. Providing evening and weekend cover across sites as part of the rota. About You Knowledge of homelessness issues and the challenges faced by those affected. Clear communication skills, applying trauma-informed approaches. The ability to establish trust, identify safeguarding concerns and respond appropriately. Confidence to work independently as well as collaboratively within a team. Patience, resilience and self-control in challenging situations. Flexibility to work evenings, weekends and Bank Holidays. A qualification such as NVQ Level 3 in Health & Social Care, Housing or IAG is desirable, alongside experience of partnership working and applying health & safety guidance. Other roles you may have experience of could include Housing Support Worker, Supported Housing Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Key Worker, Resettlement Worker, Community Support Worker.
Dec 06, 2025
Full time
Project Worker We are seeking a compassionate and motivated Project Worker to join our Supported Housing team, helping residents build independence and brighter futures. Position: Project Worker Location: Southend-on-Sea Hours: Full-time, 37 hours per week (including evenings, weekends and Bank Holidays on a rota basis) Salary: £27,054 rising to £29357 Contract: Permanent Closing date: 15/12/25 Interviews: 22/12/25 About the Job As a Project Worker, you will provide practical advice, support and housing management to residents living in our supported accommodation. You will play a vital role in helping people affected by homelessness to sustain tenancies, improve wellbeing and develop essential life skills. Managing a caseload, undertaking assessments, support plans and reviews. Building positive, trusting relationships with residents and tailoring support packages to individual needs. Supporting residents with welfare, housing, benefits and legal rights. Encouraging engagement with health, mental health and addiction services. Helping residents develop independent living skills such as budgeting, cooking and personal care. Ensuring properties are safe, secure and compliant with health & safety standards. Maintaining accurate case files and database records for monitoring and reporting. Working collaboratively with partner agencies and attending joint meetings. Providing evening and weekend cover across sites as part of the rota. About You Knowledge of homelessness issues and the challenges faced by those affected. Clear communication skills, applying trauma-informed approaches. The ability to establish trust, identify safeguarding concerns and respond appropriately. Confidence to work independently as well as collaboratively within a team. Patience, resilience and self-control in challenging situations. Flexibility to work evenings, weekends and Bank Holidays. A qualification such as NVQ Level 3 in Health & Social Care, Housing or IAG is desirable, alongside experience of partnership working and applying health & safety guidance. Other roles you may have experience of could include Housing Support Worker, Supported Housing Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Key Worker, Resettlement Worker, Community Support Worker.
Job Advert: Resident Liaison Officer Location : Nottingham Job Type : Ongoing - potential for permanent About the Role We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is a ongoing position , offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently. Key Responsibilities : Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues. Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments. Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process. Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication. Helping tenants understand their rights and responsibilities during home improvement work. Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking. Assisting with tenant engagement initiatives, fostering positive relationships within the community. Essential Skills & Experience : Previous experience in a tenant liaison or customer service role, ideally within social housing or property management. Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects. Excellent communication skills, both verbal and written. Strong problem-solving abilities, with the capacity to handle difficult situations effectively and empathetically. Organisational skills and the ability to manage multiple tasks. A proactive, positive attitude and a desire to improve tenant satisfaction. Ability to work independently and as part of a team. Desirable Qualifications : Experience specifically within social housing or property management sectors. Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance. Understanding of housing regulations and tenant rights. Why Join Us? The potential for the role to become permanent based on performance. A supportive work environment with opportunities for personal and professional development. A chance to make a real difference in the local community, particularly in improving tenants' homes. How to Apply If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you! Please submit your CV and a brief covering letter outlining your experience and suitability for the role to.
Dec 06, 2025
Seasonal
Job Advert: Resident Liaison Officer Location : Nottingham Job Type : Ongoing - potential for permanent About the Role We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is a ongoing position , offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently. Key Responsibilities : Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues. Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments. Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process. Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication. Helping tenants understand their rights and responsibilities during home improvement work. Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking. Assisting with tenant engagement initiatives, fostering positive relationships within the community. Essential Skills & Experience : Previous experience in a tenant liaison or customer service role, ideally within social housing or property management. Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects. Excellent communication skills, both verbal and written. Strong problem-solving abilities, with the capacity to handle difficult situations effectively and empathetically. Organisational skills and the ability to manage multiple tasks. A proactive, positive attitude and a desire to improve tenant satisfaction. Ability to work independently and as part of a team. Desirable Qualifications : Experience specifically within social housing or property management sectors. Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance. Understanding of housing regulations and tenant rights. Why Join Us? The potential for the role to become permanent based on performance. A supportive work environment with opportunities for personal and professional development. A chance to make a real difference in the local community, particularly in improving tenants' homes. How to Apply If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you! Please submit your CV and a brief covering letter outlining your experience and suitability for the role to.
Co-ordinate, facilitate and deliver resident involvement activities for the region including support of resident-led scrutiny of services Client Details The organisation is a respected entity within the not-for-profit sector, known for its focus on community development and housing services. As a medium-sized organisation, it is committed to delivering impactful projects in the construction and housing space. Description Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement Drive forward the digital resident involvement agenda in line with the agreed strategy Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met Maintain an ongoing understanding of the sector's regulatory framework to support customers and colleagues in their engagement activities Support evidence gathering and verification of regional compliance with the regulatory framework Assist with the organising and delivery of resident engagement days, partnership days and conferences Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions Profile Highly effective communication skills - verbal, written and presentation Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures Good analytical skills with the ability to understand and translate performance data into 'easy to understand' format Excellent team player with an ability to work across different teams and at different levels Excellent organisational skills and an ability to work on own initiative Good level of general education with excellent written and verbal skills Good level of IT skills including Word, Excel and PowerPoint Flexible hours to facilitate non-standard meeting arrangements The ability to travel the region as required Job Offer Hourly pay rate of 21.37. Temporary position offering flexibility and valuable experience in the not-for-profit sector. Opportunity to make a positive impact on the local community in Plymouth. Work within a supportive and professional team environment.
Dec 06, 2025
Contractor
Co-ordinate, facilitate and deliver resident involvement activities for the region including support of resident-led scrutiny of services Client Details The organisation is a respected entity within the not-for-profit sector, known for its focus on community development and housing services. As a medium-sized organisation, it is committed to delivering impactful projects in the construction and housing space. Description Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement Drive forward the digital resident involvement agenda in line with the agreed strategy Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met Maintain an ongoing understanding of the sector's regulatory framework to support customers and colleagues in their engagement activities Support evidence gathering and verification of regional compliance with the regulatory framework Assist with the organising and delivery of resident engagement days, partnership days and conferences Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions Profile Highly effective communication skills - verbal, written and presentation Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures Good analytical skills with the ability to understand and translate performance data into 'easy to understand' format Excellent team player with an ability to work across different teams and at different levels Excellent organisational skills and an ability to work on own initiative Good level of general education with excellent written and verbal skills Good level of IT skills including Word, Excel and PowerPoint Flexible hours to facilitate non-standard meeting arrangements The ability to travel the region as required Job Offer Hourly pay rate of 21.37. Temporary position offering flexibility and valuable experience in the not-for-profit sector. Opportunity to make a positive impact on the local community in Plymouth. Work within a supportive and professional team environment.
Policy Officer We are currently recruiting for a Policy Officer- to start in Jan; for 5 Months - 4 days a week (28 hours) Full time salary £30-33K £18-20an hour Near Tower Hill; The role is hybrid- with 2 in and 2 from home WHO WILL YOU BE WORKING FOR? Our client is an established non-profit membership Healthcare organisation. WHAT WILL YOU BE DOING? To comprehensively support the College President's influencing and stakeholder engagement by helping to identify opportunities and ensuring they are fully briefed and supported to achieve the maximum from them. In line with strategic priorities, to support the College's influencing work and policy development by undertaking research, policy analysis and stakeholder engagement, under the oversight of the Head of Policy and Campaigns. Ensure the President is comprehensively prepared for meetings, presentations and events by liaising with College Departments, Faculties, Committees, Leads, Divisions, Devolved Nations, members and stakeholders to ensure information is relevant, accurate and up to date, and drafting briefings, speeches, slides and other materials, and carrying out own research, as necessary. Ensure the President is comprehensively prepared for meetings, presentations and events by liaising with College Departments, Faculties, Committees, Leads, Divisions, Devolved Nations, members and stakeholders to ensure information is relevant, accurate and up to date, and drafting briefings, speeches, slides and other materials, and carrying out own research, as necessary. Undertake policy research and analysis, as directed by the Head of Policy and Campaigns, to deliver projects and support the College's influencing work, including day to day oversight of progress against agreed objectives. Attend and represent the College at relevant external meetings and events, as agreed with the Head of Policy and Campaigns ABOUT YOU Proven ability to absorb, analyse and collate complex information, and communicate it clearly and concisely in different formats Experience of working with internal and external stakeholders to gather views and opinions Knowledge of mental health and mental health policy Quantitative and qualitative data analysis skills
Dec 06, 2025
Seasonal
Policy Officer We are currently recruiting for a Policy Officer- to start in Jan; for 5 Months - 4 days a week (28 hours) Full time salary £30-33K £18-20an hour Near Tower Hill; The role is hybrid- with 2 in and 2 from home WHO WILL YOU BE WORKING FOR? Our client is an established non-profit membership Healthcare organisation. WHAT WILL YOU BE DOING? To comprehensively support the College President's influencing and stakeholder engagement by helping to identify opportunities and ensuring they are fully briefed and supported to achieve the maximum from them. In line with strategic priorities, to support the College's influencing work and policy development by undertaking research, policy analysis and stakeholder engagement, under the oversight of the Head of Policy and Campaigns. Ensure the President is comprehensively prepared for meetings, presentations and events by liaising with College Departments, Faculties, Committees, Leads, Divisions, Devolved Nations, members and stakeholders to ensure information is relevant, accurate and up to date, and drafting briefings, speeches, slides and other materials, and carrying out own research, as necessary. Ensure the President is comprehensively prepared for meetings, presentations and events by liaising with College Departments, Faculties, Committees, Leads, Divisions, Devolved Nations, members and stakeholders to ensure information is relevant, accurate and up to date, and drafting briefings, speeches, slides and other materials, and carrying out own research, as necessary. Undertake policy research and analysis, as directed by the Head of Policy and Campaigns, to deliver projects and support the College's influencing work, including day to day oversight of progress against agreed objectives. Attend and represent the College at relevant external meetings and events, as agreed with the Head of Policy and Campaigns ABOUT YOU Proven ability to absorb, analyse and collate complex information, and communicate it clearly and concisely in different formats Experience of working with internal and external stakeholders to gather views and opinions Knowledge of mental health and mental health policy Quantitative and qualitative data analysis skills
Note-takers needed to attend evening meetings across Birmingham Your new company Birmingham City Council is proud to serve one of the UK's most diverse and vibrant cities. As part of their ongoing commitment to transparency, community engagement, and public service, they are looking to recruit 3 Community Partnership Officers to join the team to support Councillors in delivering meaningful dialogue with residents. This is an exciting opportunity to be part of a forward-thinking organisation that values inclusion, collaboration, and innovation. Your new role We are looking for a confident and adaptable individual to join Birmingham City Council as a Community Engagement Support Officer. This temporary part-time role involves supporting Councillors in public meetings across Birmingham and engage effectively with residents. You'll play a key role in ensuring meetings run smoothly, staying on track with agendas, and capturing clear action notes which will then be shared with the team to publish. This is a temporary part-time role, meetings start from 6:00 PM and may finish around 8:30 PM - 9:00 PM and totalling less than 16 hours per week. What you'll need to succeed The ideal candidate will have experience in note-taking and be comfortable working in public-facing environments. You'll need to demonstrate resilience and street smarts, as some meetings may involve challenging conversations and topics with residents. Training and examples will be provided to help you respond appropriately to questions raised during these sessions, however you will have minimal input as your main responsibilities are to take notes. The role does not require a DBS check, but a good understanding of GDPR is important to ensure compliance in all communications and documentation. What you'll get in return In return, you'll be part of a supportive and collaborative team, working closely with local Councillors. You'll gain valuable experience in community engagement and public service, with opportunities to develop your communication and organisational skills. This is a meaningful role where your contributions will directly support transparency and accountability in local government. You will also receive an hourly rate of £14.12 per hour, including holiday pay, and will be paid on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 06, 2025
Seasonal
Note-takers needed to attend evening meetings across Birmingham Your new company Birmingham City Council is proud to serve one of the UK's most diverse and vibrant cities. As part of their ongoing commitment to transparency, community engagement, and public service, they are looking to recruit 3 Community Partnership Officers to join the team to support Councillors in delivering meaningful dialogue with residents. This is an exciting opportunity to be part of a forward-thinking organisation that values inclusion, collaboration, and innovation. Your new role We are looking for a confident and adaptable individual to join Birmingham City Council as a Community Engagement Support Officer. This temporary part-time role involves supporting Councillors in public meetings across Birmingham and engage effectively with residents. You'll play a key role in ensuring meetings run smoothly, staying on track with agendas, and capturing clear action notes which will then be shared with the team to publish. This is a temporary part-time role, meetings start from 6:00 PM and may finish around 8:30 PM - 9:00 PM and totalling less than 16 hours per week. What you'll need to succeed The ideal candidate will have experience in note-taking and be comfortable working in public-facing environments. You'll need to demonstrate resilience and street smarts, as some meetings may involve challenging conversations and topics with residents. Training and examples will be provided to help you respond appropriately to questions raised during these sessions, however you will have minimal input as your main responsibilities are to take notes. The role does not require a DBS check, but a good understanding of GDPR is important to ensure compliance in all communications and documentation. What you'll get in return In return, you'll be part of a supportive and collaborative team, working closely with local Councillors. You'll gain valuable experience in community engagement and public service, with opportunities to develop your communication and organisational skills. This is a meaningful role where your contributions will directly support transparency and accountability in local government. You will also receive an hourly rate of £14.12 per hour, including holiday pay, and will be paid on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
We are seeking an experienced Tenancy Engagement & Enforcement Officer to join a busy local authority team in Dorset. This role suits a confident housing professional with strong case management experience and ideally a CIH Level 3 qualification or above. We are looking for flexible, proactive staff who can respond effectively to challenging workloads and attend the office up to five days per week. A full driving licence, business insurance, and use of your own vehicle are essential. In this role, you will take the lead on complex tenancy enforcement cases, providing expert guidance, allocating work, and coaching colleagues to achieve positive outcomes. You will investigate serious tenancy breaches, prepare evidence, write witness statements, and may be required to attend court. You will support property compliance, ensure safe access for essential checks, and work closely with neighbourhood teams to resolve issues affecting residents' wellbeing. We are seeking someone with strong knowledge of tenancy enforcement legislation, excellent communication skills, and experience working collaboratively with partners to resolve complex or contentious cases. You will be organised, resilient, and able to make sound, evidence-based decisions in a fast-paced environment. A DBS check is required, and occasional out-of-hours work may be necessary. If you are committed to delivering high standards of customer care and making a positive difference in local communities, we would love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 05, 2025
Contractor
We are seeking an experienced Tenancy Engagement & Enforcement Officer to join a busy local authority team in Dorset. This role suits a confident housing professional with strong case management experience and ideally a CIH Level 3 qualification or above. We are looking for flexible, proactive staff who can respond effectively to challenging workloads and attend the office up to five days per week. A full driving licence, business insurance, and use of your own vehicle are essential. In this role, you will take the lead on complex tenancy enforcement cases, providing expert guidance, allocating work, and coaching colleagues to achieve positive outcomes. You will investigate serious tenancy breaches, prepare evidence, write witness statements, and may be required to attend court. You will support property compliance, ensure safe access for essential checks, and work closely with neighbourhood teams to resolve issues affecting residents' wellbeing. We are seeking someone with strong knowledge of tenancy enforcement legislation, excellent communication skills, and experience working collaboratively with partners to resolve complex or contentious cases. You will be organised, resilient, and able to make sound, evidence-based decisions in a fast-paced environment. A DBS check is required, and occasional out-of-hours work may be necessary. If you are committed to delivering high standards of customer care and making a positive difference in local communities, we would love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
The Cambian Group is one of the largest providers of specialist behavioural health services for children and adults in the UK. Our work in the UK embraces many specialist services including children's specialist education, children's residential services, adult mental health, acquired brain injury and fostering services. Cambian Dilston College is an independent specialist provider of further education in the North East of England, offering 38-week, 52-week residential as well as day placements for young people with learning difficulties, Autism, challenging behaviour and complex needs. The young people that attend our college range between 16 and 25 years of age. The role The Assistant Head (Education/Residential) is responsible for supporting both the Head of Care and Head of Education, whilst managing staff during college hours across care and education teams. Main Responsibilities Coordinate day to day operations to ensure all students receive high-quality education and support. Maintain and update the education timetable in Databridge promptly, as directed by the Head of Education. Oversee the accurate and effective deployment of staffing within education time, ensuring efficient allocation of resources. Agreeing overtime and booking of agency staff for Education and Care, where appropriate and in line with the needs of the business. Ensure all practices comply with Ofsted and CQC standards and support with preparation for inspections. Provide leadership, guidance and mentoring to staff to promote professional development and high quality practice. Foster positive relationships with parents, carers and external agencies to support holistic care and education. Analyse performance data to identify trends and implement improvement plans in collaboration with senior leaders. Support staff to facilitate high levels of student attendance and engagement in education. Be one of the Designated Safeguarding Officers (DSO), undertaking appropriate training, dealing with safeguarding issues when needed. Requirements 2 Years of Management experience in an Education or Care setting (experience of Ofsted and/or CQC is essential) A recognised teaching qualification or Level 3+ Social Care Qualification Experience working with adults in a care/educational setting. Experience of working with people with sever learning difficulties, challenging behaviour or mental health issues. Knowledge of Ofsted, SEND CoP and Care Quality Commission (CQC) and inspection regimes. Requirements for an Enhanced DBS and reference checking will be undertaken in line with government regulations and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible due to the nature of these important checks it may extend the processing time. All young people are equally entitled to have their needs met in a fair and balanced way. Cambian Group employees are responsible for promoting equal opportunities for all and for challenging behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference. We will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will be purely based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not be on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Dec 05, 2025
Full time
The Cambian Group is one of the largest providers of specialist behavioural health services for children and adults in the UK. Our work in the UK embraces many specialist services including children's specialist education, children's residential services, adult mental health, acquired brain injury and fostering services. Cambian Dilston College is an independent specialist provider of further education in the North East of England, offering 38-week, 52-week residential as well as day placements for young people with learning difficulties, Autism, challenging behaviour and complex needs. The young people that attend our college range between 16 and 25 years of age. The role The Assistant Head (Education/Residential) is responsible for supporting both the Head of Care and Head of Education, whilst managing staff during college hours across care and education teams. Main Responsibilities Coordinate day to day operations to ensure all students receive high-quality education and support. Maintain and update the education timetable in Databridge promptly, as directed by the Head of Education. Oversee the accurate and effective deployment of staffing within education time, ensuring efficient allocation of resources. Agreeing overtime and booking of agency staff for Education and Care, where appropriate and in line with the needs of the business. Ensure all practices comply with Ofsted and CQC standards and support with preparation for inspections. Provide leadership, guidance and mentoring to staff to promote professional development and high quality practice. Foster positive relationships with parents, carers and external agencies to support holistic care and education. Analyse performance data to identify trends and implement improvement plans in collaboration with senior leaders. Support staff to facilitate high levels of student attendance and engagement in education. Be one of the Designated Safeguarding Officers (DSO), undertaking appropriate training, dealing with safeguarding issues when needed. Requirements 2 Years of Management experience in an Education or Care setting (experience of Ofsted and/or CQC is essential) A recognised teaching qualification or Level 3+ Social Care Qualification Experience working with adults in a care/educational setting. Experience of working with people with sever learning difficulties, challenging behaviour or mental health issues. Knowledge of Ofsted, SEND CoP and Care Quality Commission (CQC) and inspection regimes. Requirements for an Enhanced DBS and reference checking will be undertaken in line with government regulations and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible due to the nature of these important checks it may extend the processing time. All young people are equally entitled to have their needs met in a fair and balanced way. Cambian Group employees are responsible for promoting equal opportunities for all and for challenging behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference. We will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will be purely based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not be on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Horizon Care and Education
Swillington Common, Leeds
Head of Employee Relations and Employee Experience Lead with Purpose. Build a People-First Culture. Hybrid with presence 2 days a week in Leeds Office (LS25 1NB) Travel across the business to our homes and schools Salary up to £70K with annual bonus We re looking for a dynamic, values-led Head of Employee Relations & Employee Experience (ER & EX) to shape and lead a high-performing HR function that truly puts people at the heart of everything we do. As part of our senior People Team, you ll ensure our employees feel supported, empowered, and inspired so they can deliver life-changing care and education to children and young people across our residential children s homes and SEND schools. Reporting to the Chief People Officer, and working closely with the Head of Talent Acquisition and Development, you ll drive collaboration across HR and operational leadership ensuring every stage of the employee journey is consistent, positive, and purpose-driven. What You ll Do Lead HR Business Partnering: Deliver a proactive, high-quality, and solution-focused HR service aligned to business needs. Champion Fairness & Integrity: Oversee all employee relations activity, ensuring consistency, compliance, and compassion in every decision. Elevate Employee Experience: Drive initiatives that enhance well-being, engagement, inclusion, and recognition across all teams. Safeguard & Govern: Ensure HR operations meet employment law, Ofsted, and safeguarding standards with robust data, DBS, and compliance oversight. Inspire Culture & Collaboration: Champion our values, promote a positive, inclusive culture, and role model ethical leadership. About You You re an experienced, credible HR leader who thrives in a fast-paced, purpose-driven environment. You know how to balance strategy with hands-on delivery and you re passionate about creating great workplaces where people feel they belong. You ll bring: Proven experience leading an HR business partnering or ER function in a multi-site or complex organisation. Strong expertise in UK employment law and HR best practice. A track record of handling complex employee relations cases with fairness and confidence. Experience driving employee engagement, well being, or culture change. Excellent relationship-building and influencing skills at all levels. CIPD Level 7 (or equivalent). Desirable: Experience in children s services, education, or safeguarding-focused environments. Familiarity with trauma-informed or values-led cultures. Why Join Us? At Horizon Care & Education, we believe that when our people thrive, the children and young people in our care thrive too. You ll join a passionate, supportive team committed to continuous learning, collaboration, and genuine impact. This is your opportunity to shape culture, strengthen connection, and make a real difference every day. Ready to Lead Change? Apply now to join a values-driven organisation where your expertise will help create exceptional experiences for our people and those we serve.
Dec 05, 2025
Full time
Head of Employee Relations and Employee Experience Lead with Purpose. Build a People-First Culture. Hybrid with presence 2 days a week in Leeds Office (LS25 1NB) Travel across the business to our homes and schools Salary up to £70K with annual bonus We re looking for a dynamic, values-led Head of Employee Relations & Employee Experience (ER & EX) to shape and lead a high-performing HR function that truly puts people at the heart of everything we do. As part of our senior People Team, you ll ensure our employees feel supported, empowered, and inspired so they can deliver life-changing care and education to children and young people across our residential children s homes and SEND schools. Reporting to the Chief People Officer, and working closely with the Head of Talent Acquisition and Development, you ll drive collaboration across HR and operational leadership ensuring every stage of the employee journey is consistent, positive, and purpose-driven. What You ll Do Lead HR Business Partnering: Deliver a proactive, high-quality, and solution-focused HR service aligned to business needs. Champion Fairness & Integrity: Oversee all employee relations activity, ensuring consistency, compliance, and compassion in every decision. Elevate Employee Experience: Drive initiatives that enhance well-being, engagement, inclusion, and recognition across all teams. Safeguard & Govern: Ensure HR operations meet employment law, Ofsted, and safeguarding standards with robust data, DBS, and compliance oversight. Inspire Culture & Collaboration: Champion our values, promote a positive, inclusive culture, and role model ethical leadership. About You You re an experienced, credible HR leader who thrives in a fast-paced, purpose-driven environment. You know how to balance strategy with hands-on delivery and you re passionate about creating great workplaces where people feel they belong. You ll bring: Proven experience leading an HR business partnering or ER function in a multi-site or complex organisation. Strong expertise in UK employment law and HR best practice. A track record of handling complex employee relations cases with fairness and confidence. Experience driving employee engagement, well being, or culture change. Excellent relationship-building and influencing skills at all levels. CIPD Level 7 (or equivalent). Desirable: Experience in children s services, education, or safeguarding-focused environments. Familiarity with trauma-informed or values-led cultures. Why Join Us? At Horizon Care & Education, we believe that when our people thrive, the children and young people in our care thrive too. You ll join a passionate, supportive team committed to continuous learning, collaboration, and genuine impact. This is your opportunity to shape culture, strengthen connection, and make a real difference every day. Ready to Lead Change? Apply now to join a values-driven organisation where your expertise will help create exceptional experiences for our people and those we serve.
£35,340 - £39,268 per annum (dependent on experience) Full-time - 35 hours per week 12 month fixed term contract (with possibility of extension/permanent role) London SE26 - Hybrid Working Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do. We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team to cover a 12 month secondment. There is the possibility of a permanent role after 12 months should the secondment become permanent. You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care. You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies. Our ideal candidate will have: A background in debt/arrears recovery (preferably in the housing sector). Knowledge of the legal processes involved in arrears recovery. A commitment to excellent standards of customer care. Good communication, numeracy, and IT skills. An ability to sensitively manage difficult situations with residents to achieve positive outcomes. If you think you have the skills to do all this and more, we want to hear from you. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31. For an application pack and further details please visit our website via the apply button. No agencies. Closing date: Wednesday 7 January 2026. Interview date: Monday 19 January 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Dec 05, 2025
Full time
£35,340 - £39,268 per annum (dependent on experience) Full-time - 35 hours per week 12 month fixed term contract (with possibility of extension/permanent role) London SE26 - Hybrid Working Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do. We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team to cover a 12 month secondment. There is the possibility of a permanent role after 12 months should the secondment become permanent. You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care. You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies. Our ideal candidate will have: A background in debt/arrears recovery (preferably in the housing sector). Knowledge of the legal processes involved in arrears recovery. A commitment to excellent standards of customer care. Good communication, numeracy, and IT skills. An ability to sensitively manage difficult situations with residents to achieve positive outcomes. If you think you have the skills to do all this and more, we want to hear from you. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31. For an application pack and further details please visit our website via the apply button. No agencies. Closing date: Wednesday 7 January 2026. Interview date: Monday 19 January 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
