Housing and Customer Service Coordinator

We are looking for x2 proactive and dedicated Housing and Customer Service Coordinators to join the team in Preston. This role is central to delivering excellent housing and tenancy management services, ensuring neighbourhood sustainability, and supporting older adults across our schemes. You will be responsible for allocations, lettings, compliance, and customer wellbeing, while maintaining a visible presence in our communities.

Hours: Monday - Friday, 9am-5pm (35 hours per week)
Salary: 26,000 per annum
Location: Hybrid (onsite across Preston and remote working)
DBS Requirement: Basic
Start Date: ASAP

Your new role

• Manage allocations and lettings to meet void targets and maximise income, liaising with stakeholders.
• Safeguard customer wellbeing through regular contact and effective action.
• Ensure schemes comply with health and safety legislation, including risk assessments and incident management.
• Maintain onsite presence to identify and resolve housing or customer concerns.
• Deliver tenancy management, including enforcement and resolving ASB incidents.

What you'll need to succeed

• Knowledge of housing management legislation and tenancy management principles.
• Experience in housing/tenancy management, ideally with older adults.
• Strong customer service skills and the ability to deliver outstanding services.
• Experience working in a specialist, high-performing team and achieving performance targets.
• Full UK driving licence and business insurance.
• Basic DBS is essential.

What you'll get in return

• Full-time hours.
• Competitive hourly rates.
• Hybrid working model for flexibility.
• The option to be paid PAYE or Umbrella.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed).
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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