Technician 2

Join a leading independent technology and services provider as a Technician 2!

Job Overview:

We are seeking a Technician 2 to support hardware deployment and laptop refresh activities. The role involves hands-on technical support, device configuration, and coordination with onsite teams to ensure smooth operations and service delivery.

• Location: Aldershot GU11 2JN
• Daily Rate: An hourly rate, in-scope IR35, of £14.54 (PAYE) OR £18.87 per hour (via a Hays Approved Umbrella Company).
• Contract Length: Up to 31/03/2026
• Hours: 37.5 hours per week, Monday to Friday (08:30 - 17:00)

Key Responsibilities

• Manage queue tickets assigned to the Hub and surrounding spokes, ensuring timely updates and resolution in line with SLA targets.
• Handle Hub stock and asset management, including scanning items in/out as per contract requirements.
• Perform hardware triage and repairs for in-warranty devices, liaising with vendors for parts and returns.
• Support laptop deployments, device imaging, and configuration using Intune and other remote tools.
• Conduct locker replenishments and manage disposals through the Hub.
• Provide technical support for Windows 10/11, macOS, and Linux devices, including Dell, Toshiba, HP, and Apple products.
• Assist with backup and recovery using Datto and other third-party tools.
• Administer Microsoft 365 services including Exchange Online, SharePoint, and Teams.
• Monitor and respond to security incidents, applying antivirus and endpoint protection (Defender, Trend Micro, Carbon Black).
• Escalate service issues and suggest improvements to the Team Leader.
• Follow all site regulations and client procedures.

Key Requirements

• Must have SC Clearance
• Experience in IT hardware handling and refresh processes.
• Ability to follow structured migration schedules and instructions.
• Familiarity with workflow management systems.
• Strong attention to detail and organisational skills.
• Good communication and issue reporting capabilities.

Additional InformationInterview Process: Online/In-Person

How to Apply:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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