2nd Line IT Support Engineer

2nd Line IT Support Engineer
Leeds, LS15
£32,000 £35,000 + training + bonus + perks
Our client is a growing Leeds-based MSP with a loyal client base and a reputation for going the extra mile. They re all about great service, teamwork and continuous improvement and they re looking for a talented 2nd Line IT Support Engineer to join the journey.

What You ll Do:

You ll be the friendly face and trusted problem-solver for clients keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:

• Delivering mainly 2nd line technical support with professionalism and pace
• Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
• Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
• Managing tickets and resolving issues within SLAs
• Maintaining accurate client and system documentation
• Recommending improvements and contributing to IT projects and rollouts

What You ll Bring

You re confident, curious and customer-focused, with:

• Experience of working as an Engineer within the MSP space is preferred

• Strong hands-on experience with Windows 10/11 and macOS
• Solid understanding of LAN/WAN/Wi-Fi networking
• Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
• Experience with Office 365 and Azure- Google Workspace and AWS a bonus
• Microsoft 365 Fundamentals certified (or similar) preferred

Why Join?

• Supportive, close-knit technical team
• Real responsibility and client contact
• Ongoing training and certifications
• Annual bonus, staff treats, and regular team lunches

If you re ready to take the next step and make a genuine impact in a collaborative, growing MSP apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.