Customer Service Advisor

We are looking for a friendly and professional Customer Service Advisor to join our busy bodyshop team in Wrexham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.

Key Responsibilities

• Act as the first point of contact for customers, providing a warm welcome and professional service
• Handle customer enquiries via phone, email, and in person
• Book in vehicles for repair work and manage appointment scheduling
• Liaise with customers throughout the repair process, providing regular updates
• Prepare accurate quotes and estimates for bodywork repairs
• Process invoices and handle payments
• Coordinate with workshop technicians to ensure smooth workflow
• Maintain customer records and job files
• Handle customer complaints professionally and work towards satisfactory resolutions
• Ensure all administrative tasks are completed efficiently and accurately

Essential Requirements

• Previous customer service experience (experience in automotive/bodyshop environment desirable but not essential)
• Excellent communication and interpersonal skills
• Strong organisational abilities with attention to detail
• Ability to work well under pressure and manage multiple priorities
• Professional telephone manner
• Computer literate with good IT skills
• Team player with a positive attitude
• Full UK driving licence (desirable)

What We Offer

• Competitive salary
• Monday to Friday working hours
• Supportive team environment
• Training and development opportunities
• Employee benefits package