A renowned Independently owned UK based Loss Adjusting company with offices worldwide providing claims solutions with exceptional customer service alongside technical expertise, are looking to strengthen their Subsidence Team due to new clients coming on board. The role is fully remote working with the occasional requirement to work from the office. This will be an exciting time for any experienced Subsidence Claims Handler to join, you will be part of a growing specialist division with a big team spirit offering lots of opportunity to progress and develop within the organisation. You will have the opportunity to utilise your subsidence experience by working with an experienced team taking full ownership of your own allocated cases from start through to conclusion. Providing a first-class customer service you will strive to continuously improve and build a market leading reputation within the Industry. Key responsibilities: Manage your own caseload of subsidence claims Carry out desk-top handling using digital solutions Work closely with Surveying Engineers arranging instructions Liaise with all relevant parties ensuring the smooth management of the claims process About You: Excellent Buildings/Subsidence claims handling experience Insurance Principles knowledge Exceptional communication skills and experience, verbal and written The ability to work within a pressured and busy environment working to strict deadlines and timescales Excellent IT/Systems experience with a high level of competency Industry qualifications CertCILA/Cert CII, working towards or the desire to complete Salary & Benefits: Competitive annual salary Contributory pension Bonus Flexi benefits Birthday holiday 35 hours per week Monday - Friday Remote working
May 24, 2026
Full time
A renowned Independently owned UK based Loss Adjusting company with offices worldwide providing claims solutions with exceptional customer service alongside technical expertise, are looking to strengthen their Subsidence Team due to new clients coming on board. The role is fully remote working with the occasional requirement to work from the office. This will be an exciting time for any experienced Subsidence Claims Handler to join, you will be part of a growing specialist division with a big team spirit offering lots of opportunity to progress and develop within the organisation. You will have the opportunity to utilise your subsidence experience by working with an experienced team taking full ownership of your own allocated cases from start through to conclusion. Providing a first-class customer service you will strive to continuously improve and build a market leading reputation within the Industry. Key responsibilities: Manage your own caseload of subsidence claims Carry out desk-top handling using digital solutions Work closely with Surveying Engineers arranging instructions Liaise with all relevant parties ensuring the smooth management of the claims process About You: Excellent Buildings/Subsidence claims handling experience Insurance Principles knowledge Exceptional communication skills and experience, verbal and written The ability to work within a pressured and busy environment working to strict deadlines and timescales Excellent IT/Systems experience with a high level of competency Industry qualifications CertCILA/Cert CII, working towards or the desire to complete Salary & Benefits: Competitive annual salary Contributory pension Bonus Flexi benefits Birthday holiday 35 hours per week Monday - Friday Remote working
Complaints Handler - Temp ongoing Location: Wigston, Leicester Hybrid Working: 2 days office-based / 3 days working from home Salary: £12.71 per hourWe are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.The RoleAs a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.Key ResponsibilitiesManaging complaints from initial receipt through to resolutionInvestigating customer concerns and gathering relevant informationCommunicating with customers via phone, email, and written correspondenceProviding clear, fair, and timely resolutionsMaintaining accurate records and updating internal systemsWorking collaboratively with internal teams to support complaint outcomesEnsuring compliance with company policies and regulatory guidelinesWhat We're Looking ForPrevious experience in complaints handling, customer service, or case management preferredExcellent written and verbal communication skillsStrong attention to detail and investigative abilityAbility to manage sensitive conversations professionally and empatheticallyGood organisational skills and the ability to manage multiple casesComfortable using internal systems and Microsoft OfficeWhat's on OfferTemp-to-perm opportunity with long-term potentialHybrid working model: 2 days in the Wigston office, 3 days from homeCompetitive hourly rate of £12.71Supportive and collaborative team environmentFull training providedIf you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you. Complaints Handler - Temp to Perm Opportunity Location: Wigston, Leicester Hybrid Working: 2 days office-based / 3 days working from home Salary: £12.71 per hour We are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester . This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment. The Role As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards. Key Responsibilities Managing complaints from initial receipt through to resolution Investigating customer concerns and gathering relevant information Communicating with customers via phone, email, and written correspondence Providing clear, fair, and timely resolutions Maintaining accurate records and updating internal systems Working collaboratively with internal teams to support complaint outcomes Ensuring compliance with company policies and regulatory guidelines What We're Looking For Previous experience in complaints handling, customer service, or case management preferred Excellent written and verbal communication skills Strong attention to detail and investigative ability Ability to manage sensitive conversations professionally and empathetically Good organisational skills and the ability to manage multiple cases Comfortable using internal systems and Microsoft Office What's on Offer Temp-to-perm opportunity with long-term potential Hybrid working model: 2 days in the Wigston office, 3 days from home Competitive hourly rate of £12.71 Supportive and collaborative team environment Full training provided If you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you.
May 23, 2026
Seasonal
Complaints Handler - Temp ongoing Location: Wigston, Leicester Hybrid Working: 2 days office-based / 3 days working from home Salary: £12.71 per hourWe are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.The RoleAs a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.Key ResponsibilitiesManaging complaints from initial receipt through to resolutionInvestigating customer concerns and gathering relevant informationCommunicating with customers via phone, email, and written correspondenceProviding clear, fair, and timely resolutionsMaintaining accurate records and updating internal systemsWorking collaboratively with internal teams to support complaint outcomesEnsuring compliance with company policies and regulatory guidelinesWhat We're Looking ForPrevious experience in complaints handling, customer service, or case management preferredExcellent written and verbal communication skillsStrong attention to detail and investigative abilityAbility to manage sensitive conversations professionally and empatheticallyGood organisational skills and the ability to manage multiple casesComfortable using internal systems and Microsoft OfficeWhat's on OfferTemp-to-perm opportunity with long-term potentialHybrid working model: 2 days in the Wigston office, 3 days from homeCompetitive hourly rate of £12.71Supportive and collaborative team environmentFull training providedIf you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you. Complaints Handler - Temp to Perm Opportunity Location: Wigston, Leicester Hybrid Working: 2 days office-based / 3 days working from home Salary: £12.71 per hour We are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester . This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment. The Role As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards. Key Responsibilities Managing complaints from initial receipt through to resolution Investigating customer concerns and gathering relevant information Communicating with customers via phone, email, and written correspondence Providing clear, fair, and timely resolutions Maintaining accurate records and updating internal systems Working collaboratively with internal teams to support complaint outcomes Ensuring compliance with company policies and regulatory guidelines What We're Looking For Previous experience in complaints handling, customer service, or case management preferred Excellent written and verbal communication skills Strong attention to detail and investigative ability Ability to manage sensitive conversations professionally and empathetically Good organisational skills and the ability to manage multiple cases Comfortable using internal systems and Microsoft Office What's on Offer Temp-to-perm opportunity with long-term potential Hybrid working model: 2 days in the Wigston office, 3 days from home Competitive hourly rate of £12.71 Supportive and collaborative team environment Full training provided If you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you.
We have an exciting opportunity for an enthusiastic experienced paralegal, file handler assistant or similar looking to progress outside of case handling. The role is one of two situated within our volume motor team which services all work under £25k from MOJ and OICP to Fast Track motor.The candidate will have a good working knowledge of motor litigation, the different work types and Tracks, Court timetables and be confident in identifying different Motor Court proceedings. The role be part of the overall support Hub that will provide complete administrative support to the Motor teams. Key Responsibilities Review and allocate all incoming Court proceedings to the relevant motor teams. Liaising with clients, Court and other parties. Prioritise work based on Court timetables. Ensure client MI is accurately input across all files. Ensuring files are kept within ISO 9001 guidelines Meeting agreed daily/weekly/monthly performance targets. Undertake administration duties on files as required. Report to the Team Leader weekly without output. Work Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunchHybrid working policy with only 1 day a week formally required in office with remainder working from home, subject to ad hoc requirements for further attendance. Skills, Knowledge & Expertise Established interest in law through either further education or experience within a process driven legal environment. Ability to plan and prioritise workloads. Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met. Good understanding IT packages. Excellent listening and verbal communication skills. Ability to follow instruction with attention to detail. Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
May 23, 2026
Full time
We have an exciting opportunity for an enthusiastic experienced paralegal, file handler assistant or similar looking to progress outside of case handling. The role is one of two situated within our volume motor team which services all work under £25k from MOJ and OICP to Fast Track motor.The candidate will have a good working knowledge of motor litigation, the different work types and Tracks, Court timetables and be confident in identifying different Motor Court proceedings. The role be part of the overall support Hub that will provide complete administrative support to the Motor teams. Key Responsibilities Review and allocate all incoming Court proceedings to the relevant motor teams. Liaising with clients, Court and other parties. Prioritise work based on Court timetables. Ensure client MI is accurately input across all files. Ensuring files are kept within ISO 9001 guidelines Meeting agreed daily/weekly/monthly performance targets. Undertake administration duties on files as required. Report to the Team Leader weekly without output. Work Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunchHybrid working policy with only 1 day a week formally required in office with remainder working from home, subject to ad hoc requirements for further attendance. Skills, Knowledge & Expertise Established interest in law through either further education or experience within a process driven legal environment. Ability to plan and prioritise workloads. Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met. Good understanding IT packages. Excellent listening and verbal communication skills. Ability to follow instruction with attention to detail. Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
Job Title: Paralegal / Claims Handler (EL/PL) Location: Glasgow Team: Personal Injury / Civil Litigation Overview: An opportunity has arisen for Paralegals / Claims Handlers to join a well-established legal team specialising in Employer's Liability (EL) and Public Liability (PL) claims. The role will focus on managing a pre-litigation caseload, with responsibility for progressing claims efficiently through to resolution or litigation where appropriate. Key Responsibilities: Manage a caseload of EL/PL claims at the pre-litigation stage Assess liability, quantum, and prospects of success Progress claims to settlement, closure (where no prospects), or litigation Liaise with clients, insurers, and third parties Draft correspondence and legal documentation Maintain accurate case records and meet internal and external deadlines Essential Requirements: Experience handling Employer's Liability (EL) and/or Public Liability (PL) claims Familiarity with pre-litigation claims processes Strong organisational and case management skills Ability to assess claim merits and make sound decisions Desirable (but not essential): Experience pursuing (claimant-side) EL/PL claims Experience defending EL/PL claims Exposure to litigated cases or assisting with litigation Additional Information: While claimant experience is preferred, candidates with defendant-only experience will still be considered, provided they have solid exposure to EL/PL claim types. Litigation experience would be advantageous but is not a requirement. For further information or to apply, please get in touch. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 23, 2026
Full time
Job Title: Paralegal / Claims Handler (EL/PL) Location: Glasgow Team: Personal Injury / Civil Litigation Overview: An opportunity has arisen for Paralegals / Claims Handlers to join a well-established legal team specialising in Employer's Liability (EL) and Public Liability (PL) claims. The role will focus on managing a pre-litigation caseload, with responsibility for progressing claims efficiently through to resolution or litigation where appropriate. Key Responsibilities: Manage a caseload of EL/PL claims at the pre-litigation stage Assess liability, quantum, and prospects of success Progress claims to settlement, closure (where no prospects), or litigation Liaise with clients, insurers, and third parties Draft correspondence and legal documentation Maintain accurate case records and meet internal and external deadlines Essential Requirements: Experience handling Employer's Liability (EL) and/or Public Liability (PL) claims Familiarity with pre-litigation claims processes Strong organisational and case management skills Ability to assess claim merits and make sound decisions Desirable (but not essential): Experience pursuing (claimant-side) EL/PL claims Experience defending EL/PL claims Exposure to litigated cases or assisting with litigation Additional Information: While claimant experience is preferred, candidates with defendant-only experience will still be considered, provided they have solid exposure to EL/PL claim types. Litigation experience would be advantageous but is not a requirement. For further information or to apply, please get in touch. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Premier Work Support are currently recruiting for a highly organised and proactive Case Handler Assistant to join a leading company based in Horsham on a permanent basis. This is a fantastic opportunity to join a fast-paced, structured environment where you will play a vital role in supporting the efficient management of client case files. You will ensure cases are processed accurately, updated in a timely manner, and managed in line with company KPIs, SLAs, and high standards of customer service excellence. This is an excellent opportunity for someone with strong administrative and customer service experience who is looking to develop their career within a professional and detail-driven case management environment. About the Role The hours are Monday to Friday, 09.00am to 5.00pm (35 hours per week) fully on site. What You'll Be Doing Support the end-to-end management of client case files, ensuring accuracy, compliance, and timely progression Act as a key point of contact for client queries, providing updates and resolving issues where possible Maintain accurate case records and documentation in line with company procedures Monitor case progress and escalate issues appropriately Support the delivery of KPIs and SLAs across the team Provide administrative support including data entry, reporting, and correspondence Build and maintain strong relationships with clients, partners, and internal teams Identify opportunities for process improvements and enhanced customer experience Ensure full compliance with data protection, quality, and security standards Participate in team meetings and contribute to continuous improvement initiatives What We're Looking For Previous experience in an administrative or client support role Confident computer skills, especially with Microsoft Office and CRM/database systems Strong numeracy, accuracy, and attention to detail Excellent written and verbal communication skills A calm, patient, and empathetic approach when dealing with clients Someone who can manage their workload independently and meet deadlines Minimum GCSEs (or equivalent) in English and Maths; further qualifications a bonus What's in It for You Quarterly team-based commission Comprehensive training and development opportunities Supportive, friendly, and cooperative team culture Excellent benefits package including Life Insurance, Private Healthcare, 6.5% pension contributions, employee discounts, and free counselling 33 days' annual leave (including bank holidays) The chance to grow your career within a respected and expanding professional services business If you're looking to take the next step in your administrative career within a professional services environment and you value accuracy, structure, and client service, we'd love to hear from you. Apply today by submitting your CV .
May 23, 2026
Full time
Premier Work Support are currently recruiting for a highly organised and proactive Case Handler Assistant to join a leading company based in Horsham on a permanent basis. This is a fantastic opportunity to join a fast-paced, structured environment where you will play a vital role in supporting the efficient management of client case files. You will ensure cases are processed accurately, updated in a timely manner, and managed in line with company KPIs, SLAs, and high standards of customer service excellence. This is an excellent opportunity for someone with strong administrative and customer service experience who is looking to develop their career within a professional and detail-driven case management environment. About the Role The hours are Monday to Friday, 09.00am to 5.00pm (35 hours per week) fully on site. What You'll Be Doing Support the end-to-end management of client case files, ensuring accuracy, compliance, and timely progression Act as a key point of contact for client queries, providing updates and resolving issues where possible Maintain accurate case records and documentation in line with company procedures Monitor case progress and escalate issues appropriately Support the delivery of KPIs and SLAs across the team Provide administrative support including data entry, reporting, and correspondence Build and maintain strong relationships with clients, partners, and internal teams Identify opportunities for process improvements and enhanced customer experience Ensure full compliance with data protection, quality, and security standards Participate in team meetings and contribute to continuous improvement initiatives What We're Looking For Previous experience in an administrative or client support role Confident computer skills, especially with Microsoft Office and CRM/database systems Strong numeracy, accuracy, and attention to detail Excellent written and verbal communication skills A calm, patient, and empathetic approach when dealing with clients Someone who can manage their workload independently and meet deadlines Minimum GCSEs (or equivalent) in English and Maths; further qualifications a bonus What's in It for You Quarterly team-based commission Comprehensive training and development opportunities Supportive, friendly, and cooperative team culture Excellent benefits package including Life Insurance, Private Healthcare, 6.5% pension contributions, employee discounts, and free counselling 33 days' annual leave (including bank holidays) The chance to grow your career within a respected and expanding professional services business If you're looking to take the next step in your administrative career within a professional services environment and you value accuracy, structure, and client service, we'd love to hear from you. Apply today by submitting your CV .
Customer Relations Specialist 18.00 per hour - Inside IR35 - Umbrella Rate Manchester, UK Description The Customer Relations team is a critical function handling complaints from customers through liaison with internal departments and external parties. The team is primarily responsible for: Handling customer complaints within strict regulatory time scales Working with a variety of external suppliers to resolve customer issues Working with the Financial Ombudsman regarding customer referrals Building close relationships with Ford Motor company and Customer Relationship Centre Ensure accurate reporting of Complaint Data The Customer Relations Specialist is responsible for the effective day-to-day management of the team which includes a team of case handlers/Q&E. This is an important role ensuring Credit remains compliant with FCA Complaint Handling regulations. The Specialist prepares and presents regulatory reporting to senior management monthly by attending various forums such as the KRI forum, the Customer Support Quality Forum providing updates on Complaint trends and corrective actions. Duties: Precise logging of complaints and production of accurate and timely regulatory complaint reports and associated commentary to be shared at Executive and Board level Accurate data capture, tracking and regulatory reporting of complaint expenditure and tax information for internal and external publication Attending complaints forums such as KRI/Quality Forum Provide support to the Department and to wider teams by addressing any gaps identified through complaint root cause analysis Regular liaison with the Legal and Compliance teams on complex matters and evolving legislation Logging and administration of invoices, purchase orders and suppler reviews from suppliers such as FOS, legal costs and the RAC Monthly reviews of all complaint cases with departmental Management Involvement in ad hoc meetings and projects to provide complaints data input Experience & Qualifications Essential: Previous experience in coaching, developing and managing team members Experience in analyzing and interpreting performance data and trends and preparing and delivering presentations to senior managers and external partners Experience in building strong working relations with internal and external stakeholders and suppliers (such as Financial Ombudsman, the team and senior mgmt.) Experience of strong communication skills with proven ability to influence and negotiate successful outcomes when handling customer dissatisfaction / escalation / complaints. Strong organisational skills with the ability to work to strict time deadlines and remain effective under pressure to prioritise personal tasks as well as those of the team A strong quality mind-set with attention to detail and understanding of the importance of maintaining internal controls and process adherence, particularly associated to regulator reporting Proficient in the use of Office applications and data validation (particularly Excel, PowerPoint Desirable: Previous experience in Customer Support, Dealer Services Previous experience within a Customer Services/ Complaints/ Banking environment Previous experience of dealing with the Financial Ombudsman or external regulators Excellent Opportunity
May 23, 2026
Contractor
Customer Relations Specialist 18.00 per hour - Inside IR35 - Umbrella Rate Manchester, UK Description The Customer Relations team is a critical function handling complaints from customers through liaison with internal departments and external parties. The team is primarily responsible for: Handling customer complaints within strict regulatory time scales Working with a variety of external suppliers to resolve customer issues Working with the Financial Ombudsman regarding customer referrals Building close relationships with Ford Motor company and Customer Relationship Centre Ensure accurate reporting of Complaint Data The Customer Relations Specialist is responsible for the effective day-to-day management of the team which includes a team of case handlers/Q&E. This is an important role ensuring Credit remains compliant with FCA Complaint Handling regulations. The Specialist prepares and presents regulatory reporting to senior management monthly by attending various forums such as the KRI forum, the Customer Support Quality Forum providing updates on Complaint trends and corrective actions. Duties: Precise logging of complaints and production of accurate and timely regulatory complaint reports and associated commentary to be shared at Executive and Board level Accurate data capture, tracking and regulatory reporting of complaint expenditure and tax information for internal and external publication Attending complaints forums such as KRI/Quality Forum Provide support to the Department and to wider teams by addressing any gaps identified through complaint root cause analysis Regular liaison with the Legal and Compliance teams on complex matters and evolving legislation Logging and administration of invoices, purchase orders and suppler reviews from suppliers such as FOS, legal costs and the RAC Monthly reviews of all complaint cases with departmental Management Involvement in ad hoc meetings and projects to provide complaints data input Experience & Qualifications Essential: Previous experience in coaching, developing and managing team members Experience in analyzing and interpreting performance data and trends and preparing and delivering presentations to senior managers and external partners Experience in building strong working relations with internal and external stakeholders and suppliers (such as Financial Ombudsman, the team and senior mgmt.) Experience of strong communication skills with proven ability to influence and negotiate successful outcomes when handling customer dissatisfaction / escalation / complaints. Strong organisational skills with the ability to work to strict time deadlines and remain effective under pressure to prioritise personal tasks as well as those of the team A strong quality mind-set with attention to detail and understanding of the importance of maintaining internal controls and process adherence, particularly associated to regulator reporting Proficient in the use of Office applications and data validation (particularly Excel, PowerPoint Desirable: Previous experience in Customer Support, Dealer Services Previous experience within a Customer Services/ Complaints/ Banking environment Previous experience of dealing with the Financial Ombudsman or external regulators Excellent Opportunity
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 23, 2026
Full time
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 23, 2026
Full time
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Due to continued growth, our client has a full-time vacancy for an experienced Title Checker to join their team. Key Duties and Responsibilities include: Be capable of dealing with all aspects of a purchase transaction, with focus on reporting to the client and raising legal enquiries on all residential tenures. Check and report on all search results, identify any issues and raise the relevant enquiries. Highlighting to Case Handlers when to report any matters required under CML to the lender. Be responsible and accountable for managing a continuous flow of title checks. To liaise with the live conveyancing teams and provide them with information and assistance for complex transactions as they arise. Have a demonstrable knowledge and experience of the entire conveyancing process ideally in a title checking role. To assist the conveyancing teams, including dealing with replies to enquiries, management packs, mortgage offers and searches. A strong attention to detail, hardworking, with the ability to use their own initiative and work within tight deadlines. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 23, 2026
Full time
Due to continued growth, our client has a full-time vacancy for an experienced Title Checker to join their team. Key Duties and Responsibilities include: Be capable of dealing with all aspects of a purchase transaction, with focus on reporting to the client and raising legal enquiries on all residential tenures. Check and report on all search results, identify any issues and raise the relevant enquiries. Highlighting to Case Handlers when to report any matters required under CML to the lender. Be responsible and accountable for managing a continuous flow of title checks. To liaise with the live conveyancing teams and provide them with information and assistance for complex transactions as they arise. Have a demonstrable knowledge and experience of the entire conveyancing process ideally in a title checking role. To assist the conveyancing teams, including dealing with replies to enquiries, management packs, mortgage offers and searches. A strong attention to detail, hardworking, with the ability to use their own initiative and work within tight deadlines. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Have a good knowledge of the entire conveyancing process and be familiar with the roles of support teams such as accounts and post completion in the process. Ensure files are run in an orderly manner, kept tidy and all checklists kept up to date. Issue regular update reports to introducers/clients. Attend to any office administration requested to include post, filling, accounts balances and file closures. Manage workloads effectively as well as those of support staff. Be capable of dealing with all aspects of a sale from instruction to completion, to include issuing Draft Contract papers, dealing with Freehold and Leasehold enquiries and exchanging Contracts. Manage and run a purchase file from instruction to completion subject to supervision. Check and report on all search results, identifying any issues. Check Mortgage Offers and report to client. Report on matters required under the UK Finance mortgage lenders handbook. Be responsible and accountable for files. Deal with all contacts in a professional manner. Set up sale and purchases for completion to include preparing the completion pack to be signed by the relevant supervisor. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 23, 2026
Full time
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Have a good knowledge of the entire conveyancing process and be familiar with the roles of support teams such as accounts and post completion in the process. Ensure files are run in an orderly manner, kept tidy and all checklists kept up to date. Issue regular update reports to introducers/clients. Attend to any office administration requested to include post, filling, accounts balances and file closures. Manage workloads effectively as well as those of support staff. Be capable of dealing with all aspects of a sale from instruction to completion, to include issuing Draft Contract papers, dealing with Freehold and Leasehold enquiries and exchanging Contracts. Manage and run a purchase file from instruction to completion subject to supervision. Check and report on all search results, identifying any issues. Check Mortgage Offers and report to client. Report on matters required under the UK Finance mortgage lenders handbook. Be responsible and accountable for files. Deal with all contacts in a professional manner. Set up sale and purchases for completion to include preparing the completion pack to be signed by the relevant supervisor. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Employment Solicitor/ FCILEx/ Senior Paralegal Location: Leeds or Bristol (Hybrid or Fully Remote Options Available) Job Type: Full-time/Part-time Salary: Competitive We are seeking a qualified Solicitor / FCILEx, or senior paralegal to join our Employment team. This role offers the opportunity to handle a caseload of legal expense insurer files and assist with non-contentious work. There may also be opportunities for supervising junior case handlers. This position is ideal for individuals with a strong interest in employment law, looking for a challenging yet rewarding environment. Day-to-day of the role: Advise clients on potential Employment Tribunal claims. Manage a caseload of Employment Tribunal claims, including drafting pleadings, witness statements, negotiating settlements, and advising on settlement agreements. Instruct counsel or advocates as necessary. Support the employment team with non-contentious work, including drafting contractual documentation, handbooks, and other employment documents. Provide both reactive and proactive employment advice to commercial clients, including telephone advice. Participate in marketing initiatives, such as writing updates on employment law and providing training sessions to clients. Ensure accurate advice is given to clients using our case management system to progress files. Handle billing and invoicing tasks. Required Skills & Qualifications: Fully qualified Solicitor, Barrister, or FCILEx, or comparable experience with a desire to obtain qualification. Demonstrated passion for employment law and providing commercial and practical solutions. Excellent attention to detail. Effective communication and time management skills. Ability to take full responsibility for cases and strategy, with support from the team. Ability to work as part of a team and prioritise work to meet strict deadlines. Organised approach to work and a positive attitude. Experience required: Previous experience or knowledge in Employment Law. Capability to independently manage a caseload. Benefits: Excellent annual leave and welfare benefits. Health cash plan and gym/lifestyle benefits. Work-life balance with flexible working options. Dress for your day policy. People-focused recognition and referral schemes. Opportunities for professional development and routes to qualification. Diversity & Sustainability: We are committed to creating an accessible and inclusive experience for all candidates. If you encounter any barriers or need support or adjustments during the recruitment process, please do not hesitate to contact our Talent Acquisition & Resourcing team at . To apply for this Solicitor /FCILEx/ Senior paralegal35 position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
May 23, 2026
Full time
Employment Solicitor/ FCILEx/ Senior Paralegal Location: Leeds or Bristol (Hybrid or Fully Remote Options Available) Job Type: Full-time/Part-time Salary: Competitive We are seeking a qualified Solicitor / FCILEx, or senior paralegal to join our Employment team. This role offers the opportunity to handle a caseload of legal expense insurer files and assist with non-contentious work. There may also be opportunities for supervising junior case handlers. This position is ideal for individuals with a strong interest in employment law, looking for a challenging yet rewarding environment. Day-to-day of the role: Advise clients on potential Employment Tribunal claims. Manage a caseload of Employment Tribunal claims, including drafting pleadings, witness statements, negotiating settlements, and advising on settlement agreements. Instruct counsel or advocates as necessary. Support the employment team with non-contentious work, including drafting contractual documentation, handbooks, and other employment documents. Provide both reactive and proactive employment advice to commercial clients, including telephone advice. Participate in marketing initiatives, such as writing updates on employment law and providing training sessions to clients. Ensure accurate advice is given to clients using our case management system to progress files. Handle billing and invoicing tasks. Required Skills & Qualifications: Fully qualified Solicitor, Barrister, or FCILEx, or comparable experience with a desire to obtain qualification. Demonstrated passion for employment law and providing commercial and practical solutions. Excellent attention to detail. Effective communication and time management skills. Ability to take full responsibility for cases and strategy, with support from the team. Ability to work as part of a team and prioritise work to meet strict deadlines. Organised approach to work and a positive attitude. Experience required: Previous experience or knowledge in Employment Law. Capability to independently manage a caseload. Benefits: Excellent annual leave and welfare benefits. Health cash plan and gym/lifestyle benefits. Work-life balance with flexible working options. Dress for your day policy. People-focused recognition and referral schemes. Opportunities for professional development and routes to qualification. Diversity & Sustainability: We are committed to creating an accessible and inclusive experience for all candidates. If you encounter any barriers or need support or adjustments during the recruitment process, please do not hesitate to contact our Talent Acquisition & Resourcing team at . To apply for this Solicitor /FCILEx/ Senior paralegal35 position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Due to continued growth, our client has a full-time vacancy for an experienced Title Checker to join their team. Key Duties and Responsibilities include: Be capable of dealing with all aspects of a purchase transaction, with focus on reporting to the client and raising legal enquiries on all residential tenures. Check and report on all search results, identify any issues and raise the relevant enquiries. Highlighting to Case Handlers when to report any matters required under CML to the lender. Be responsible and accountable for managing a continuous flow of title checks. To liaise with the live conveyancing teams and provide them with information and assistance for complex transactions as they arise. Have a demonstrable knowledge and experience of the entire conveyancing process ideally in a title checking role. To assist the conveyancing teams, including dealing with replies to enquiries, management packs, mortgage offers and searches. A strong attention to detail, hardworking, with the ability to use their own initiative and work within tight deadlines. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 23, 2026
Full time
Due to continued growth, our client has a full-time vacancy for an experienced Title Checker to join their team. Key Duties and Responsibilities include: Be capable of dealing with all aspects of a purchase transaction, with focus on reporting to the client and raising legal enquiries on all residential tenures. Check and report on all search results, identify any issues and raise the relevant enquiries. Highlighting to Case Handlers when to report any matters required under CML to the lender. Be responsible and accountable for managing a continuous flow of title checks. To liaise with the live conveyancing teams and provide them with information and assistance for complex transactions as they arise. Have a demonstrable knowledge and experience of the entire conveyancing process ideally in a title checking role. To assist the conveyancing teams, including dealing with replies to enquiries, management packs, mortgage offers and searches. A strong attention to detail, hardworking, with the ability to use their own initiative and work within tight deadlines. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Employment Solicitor/ FCILEx/ Senior Paralegal Location: Leeds or Bristol (Hybrid or Fully Remote Options Available) Job Type: Full-time/Part-time Salary: Competitive We are seeking a qualified Solicitor / FCILEx, or senior paralegal to join our Employment team. This role offers the opportunity to handle a caseload of legal expense insurer files and assist with non-contentious work. There may also be opportunities for supervising junior case handlers. This position is ideal for individuals with a strong interest in employment law, looking for a challenging yet rewarding environment. Day-to-day of the role: Advise clients on potential Employment Tribunal claims. Manage a caseload of Employment Tribunal claims, including drafting pleadings, witness statements, negotiating settlements, and advising on settlement agreements. Instruct counsel or advocates as necessary. Support the employment team with non-contentious work, including drafting contractual documentation, handbooks, and other employment documents. Provide both reactive and proactive employment advice to commercial clients, including telephone advice. Participate in marketing initiatives, such as writing updates on employment law and providing training sessions to clients. Ensure accurate advice is given to clients using our case management system to progress files. Handle billing and invoicing tasks. Required Skills & Qualifications: Fully qualified Solicitor, Barrister, or FCILEx, or comparable experience with a desire to obtain qualification. Demonstrated passion for employment law and providing commercial and practical solutions. Excellent attention to detail. Effective communication and time management skills. Ability to take full responsibility for cases and strategy, with support from the team. Ability to work as part of a team and prioritise work to meet strict deadlines. Organised approach to work and a positive attitude. Experience required: Previous experience or knowledge in Employment Law. Capability to independently manage a caseload. Benefits: Excellent annual leave and welfare benefits. Health cash plan and gym/lifestyle benefits. Work-life balance with flexible working options. Dress for your day policy. People-focused recognition and referral schemes. Opportunities for professional development and routes to qualification. Diversity & Sustainability: We are committed to creating an accessible and inclusive experience for all candidates. If you encounter any barriers or need support or adjustments during the recruitment process, please do not hesitate to contact our Talent Acquisition & Resourcing team at . To apply for this Solicitor /FCILEx/ Senior paralegal35 position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
May 23, 2026
Full time
Employment Solicitor/ FCILEx/ Senior Paralegal Location: Leeds or Bristol (Hybrid or Fully Remote Options Available) Job Type: Full-time/Part-time Salary: Competitive We are seeking a qualified Solicitor / FCILEx, or senior paralegal to join our Employment team. This role offers the opportunity to handle a caseload of legal expense insurer files and assist with non-contentious work. There may also be opportunities for supervising junior case handlers. This position is ideal for individuals with a strong interest in employment law, looking for a challenging yet rewarding environment. Day-to-day of the role: Advise clients on potential Employment Tribunal claims. Manage a caseload of Employment Tribunal claims, including drafting pleadings, witness statements, negotiating settlements, and advising on settlement agreements. Instruct counsel or advocates as necessary. Support the employment team with non-contentious work, including drafting contractual documentation, handbooks, and other employment documents. Provide both reactive and proactive employment advice to commercial clients, including telephone advice. Participate in marketing initiatives, such as writing updates on employment law and providing training sessions to clients. Ensure accurate advice is given to clients using our case management system to progress files. Handle billing and invoicing tasks. Required Skills & Qualifications: Fully qualified Solicitor, Barrister, or FCILEx, or comparable experience with a desire to obtain qualification. Demonstrated passion for employment law and providing commercial and practical solutions. Excellent attention to detail. Effective communication and time management skills. Ability to take full responsibility for cases and strategy, with support from the team. Ability to work as part of a team and prioritise work to meet strict deadlines. Organised approach to work and a positive attitude. Experience required: Previous experience or knowledge in Employment Law. Capability to independently manage a caseload. Benefits: Excellent annual leave and welfare benefits. Health cash plan and gym/lifestyle benefits. Work-life balance with flexible working options. Dress for your day policy. People-focused recognition and referral schemes. Opportunities for professional development and routes to qualification. Diversity & Sustainability: We are committed to creating an accessible and inclusive experience for all candidates. If you encounter any barriers or need support or adjustments during the recruitment process, please do not hesitate to contact our Talent Acquisition & Resourcing team at . To apply for this Solicitor /FCILEx/ Senior paralegal35 position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms. Based in a local police control room you will work alongside call handlers, dispatchers, and officers to: assess risk and ensure no opportunities for safeguarding are missed quality assure police responses to domestic abuse calls review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage provide operational advice to officers deploying to incidents identify and facilitate referrals into specialist domestic abuse support services improve victim safety from the very first point of contact Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values. This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes. PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts. MAIN DUTIES Call Review and Quality Assurance Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators. Provide constructive, specialist feedback to call handlers to strengthen practice. Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed. Review body-worn video (BWV) footage as required. Risk Assessment and Escalation Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns. Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations. Identify risk patterns and ensure timely action to safeguard victims. Operational Advice for Officers and Control Room Staff Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as: Ø protective order status Ø history of prior callouts Ø known risk indicators Ø relevant vulnerabilities or perpetrator patterns Add safeguarding information to dispatch logs as appropriate. Multi Agency Work and Referrals Work closely with the local Victims First Hub, other specialist services and relevant By and For organisations to facilitate appropriate onward referrals. Provide guidance on appropriate pathways for victims based on risk, identity, and need. Support the development of posters, guidance, and resources for FCR staff relating to out of hours support. Learning, Development and Culture Change Support, inform, and where appropriate deliver training for call handlers and new recruits. Contribute to identifying themes, patterns, and learning for organisational improvement. Participate in review meetings with TVP, OPCC, and the Aurora Management Team. Independence, Governance and Data Maintain strict independence while collaborating constructively with police colleagues. Work within data protection legislation and information sharing policies, including in relation to police data. Maintain accurate, confidential case and activity records. Professional Responsibilities Maintain up to date specialist knowledge of domestic abuse practice. Participate in regular clinical supervision, case/workload reviews and line management supervision. Work flexibly to meet demand and support resilience across all FCR locations. Uphold Aurora New Dawn s values, ethos and confidentiality standards at all times Complete any other duties. appropriate to the role and level. Corporate Responsibilities The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others. Act in a way that supports and promotes Aurora New Dawn s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. IT Security All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal. PERSON SPECIFICATION This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment DOMESTIC ABUSE SPECIALIST Essential Skills, Knowledge & Experience Demonstrable, direct experience of supporting victims of domestic abuse. Strong understanding of: domestic abuse typologies risk assessment and safety planning dynamics of coercive control Understanding of trauma-informed practice principles, and their application to policing Ability to analyse risk quickly and accurately, including during crisis situations. Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling Knowledge of local specialist services, including By and For providers. Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports Ability to maintain professional boundaries and act with independence. Strong IT skills and ability to use case management or intelligence systems. Ability to remain calm and effective in a high pressure, fast moving environment. Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required. Commitment to feminist ethos, equality, and anti discriminatory practice. Ability to work flexible hours, including evenings and weekends. Desirable IDVA qualification via a recognised provider. Experience working with police or within a control room setting. Experience delivering training or workshops. Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems. Experience working in a crisis-response environment (e.g., helplines, emergency services). Personal Qualities Compassionate, empathetic, and victim/survivor centred. Non judgemental, empowering approach. Ability to challenge constructively and maintain independence. Adaptable, resilient, and able to manage competing demands. Reliable, professional, and trustworthy. Reflective, with commitment to continuous improvement. Other Requirements Enhanced DBS Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated. Ability to travel across Thames Valley locations. Access to a vehicle and valid UK driving This role is exempt from the Rehabilitation of Offenders Act 1974. We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.
May 23, 2026
Full time
As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms. Based in a local police control room you will work alongside call handlers, dispatchers, and officers to: assess risk and ensure no opportunities for safeguarding are missed quality assure police responses to domestic abuse calls review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage provide operational advice to officers deploying to incidents identify and facilitate referrals into specialist domestic abuse support services improve victim safety from the very first point of contact Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values. This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes. PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts. MAIN DUTIES Call Review and Quality Assurance Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators. Provide constructive, specialist feedback to call handlers to strengthen practice. Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed. Review body-worn video (BWV) footage as required. Risk Assessment and Escalation Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns. Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations. Identify risk patterns and ensure timely action to safeguard victims. Operational Advice for Officers and Control Room Staff Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as: Ø protective order status Ø history of prior callouts Ø known risk indicators Ø relevant vulnerabilities or perpetrator patterns Add safeguarding information to dispatch logs as appropriate. Multi Agency Work and Referrals Work closely with the local Victims First Hub, other specialist services and relevant By and For organisations to facilitate appropriate onward referrals. Provide guidance on appropriate pathways for victims based on risk, identity, and need. Support the development of posters, guidance, and resources for FCR staff relating to out of hours support. Learning, Development and Culture Change Support, inform, and where appropriate deliver training for call handlers and new recruits. Contribute to identifying themes, patterns, and learning for organisational improvement. Participate in review meetings with TVP, OPCC, and the Aurora Management Team. Independence, Governance and Data Maintain strict independence while collaborating constructively with police colleagues. Work within data protection legislation and information sharing policies, including in relation to police data. Maintain accurate, confidential case and activity records. Professional Responsibilities Maintain up to date specialist knowledge of domestic abuse practice. Participate in regular clinical supervision, case/workload reviews and line management supervision. Work flexibly to meet demand and support resilience across all FCR locations. Uphold Aurora New Dawn s values, ethos and confidentiality standards at all times Complete any other duties. appropriate to the role and level. Corporate Responsibilities The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others. Act in a way that supports and promotes Aurora New Dawn s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. IT Security All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal. PERSON SPECIFICATION This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment DOMESTIC ABUSE SPECIALIST Essential Skills, Knowledge & Experience Demonstrable, direct experience of supporting victims of domestic abuse. Strong understanding of: domestic abuse typologies risk assessment and safety planning dynamics of coercive control Understanding of trauma-informed practice principles, and their application to policing Ability to analyse risk quickly and accurately, including during crisis situations. Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling Knowledge of local specialist services, including By and For providers. Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports Ability to maintain professional boundaries and act with independence. Strong IT skills and ability to use case management or intelligence systems. Ability to remain calm and effective in a high pressure, fast moving environment. Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required. Commitment to feminist ethos, equality, and anti discriminatory practice. Ability to work flexible hours, including evenings and weekends. Desirable IDVA qualification via a recognised provider. Experience working with police or within a control room setting. Experience delivering training or workshops. Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems. Experience working in a crisis-response environment (e.g., helplines, emergency services). Personal Qualities Compassionate, empathetic, and victim/survivor centred. Non judgemental, empowering approach. Ability to challenge constructively and maintain independence. Adaptable, resilient, and able to manage competing demands. Reliable, professional, and trustworthy. Reflective, with commitment to continuous improvement. Other Requirements Enhanced DBS Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated. Ability to travel across Thames Valley locations. Access to a vehicle and valid UK driving This role is exempt from the Rehabilitation of Offenders Act 1974. We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.
We are looking for experienced complaint handlers with previous experience within Financial Services firms to join an exciting project in Bracknell. As a Complaint Handler, you will be: Logging and investigating new Complaints relating to Motor Finance Commission Collating information regarding the loan/finance agreements Drafting FLRs to answer complaint points/issues Exposure to FOS cases (file build and draft responses) Telephony work (although not a full-time telephony role, there will be an element of customer contact) Key Skills & Experience As Complaint Handler: Financial services industry experience, including previous complaints or remediation activities. Experience in writing final response letters and updating client systems. A commitment to a longer-term project, with likely extensions for successful candidates into 2026. Ability to commute to Bracknell for onsite working. This will be an initial 3-month contract, with a start date expected immediately, but comes with the likely option to extend further for successful candidates. You will be working Monday-Friday, (37.5 hours per week) on a hybrid working basis. This involves 2 days a week onsite in the Bracknell office. In return, you will receive a salary of 185 per day, via an umbrella company. To apply for this role as Complaint Handler, please click apply online and upload a copy of your latest CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
May 23, 2026
Contractor
We are looking for experienced complaint handlers with previous experience within Financial Services firms to join an exciting project in Bracknell. As a Complaint Handler, you will be: Logging and investigating new Complaints relating to Motor Finance Commission Collating information regarding the loan/finance agreements Drafting FLRs to answer complaint points/issues Exposure to FOS cases (file build and draft responses) Telephony work (although not a full-time telephony role, there will be an element of customer contact) Key Skills & Experience As Complaint Handler: Financial services industry experience, including previous complaints or remediation activities. Experience in writing final response letters and updating client systems. A commitment to a longer-term project, with likely extensions for successful candidates into 2026. Ability to commute to Bracknell for onsite working. This will be an initial 3-month contract, with a start date expected immediately, but comes with the likely option to extend further for successful candidates. You will be working Monday-Friday, (37.5 hours per week) on a hybrid working basis. This involves 2 days a week onsite in the Bracknell office. In return, you will receive a salary of 185 per day, via an umbrella company. To apply for this role as Complaint Handler, please click apply online and upload a copy of your latest CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Due to continued growth, our client has a full-time vacancy for an experienced Title Checker to join their team. Key Duties and Responsibilities include: Be capable of dealing with all aspects of a purchase transaction, with focus on reporting to the client and raising legal enquiries on all residential tenures. Check and report on all search results, identify any issues and raise the relevant enquiries. Highlighting to Case Handlers when to report any matters required under CML to the lender. Be responsible and accountable for managing a continuous flow of title checks. To liaise with the live conveyancing teams and provide them with information and assistance for complex transactions as they arise. Have a demonstrable knowledge and experience of the entire conveyancing process ideally in a title checking role. To assist the conveyancing teams, including dealing with replies to enquiries, management packs, mortgage offers and searches. A strong attention to detail, hardworking, with the ability to use their own initiative and work within tight deadlines. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 23, 2026
Full time
Due to continued growth, our client has a full-time vacancy for an experienced Title Checker to join their team. Key Duties and Responsibilities include: Be capable of dealing with all aspects of a purchase transaction, with focus on reporting to the client and raising legal enquiries on all residential tenures. Check and report on all search results, identify any issues and raise the relevant enquiries. Highlighting to Case Handlers when to report any matters required under CML to the lender. Be responsible and accountable for managing a continuous flow of title checks. To liaise with the live conveyancing teams and provide them with information and assistance for complex transactions as they arise. Have a demonstrable knowledge and experience of the entire conveyancing process ideally in a title checking role. To assist the conveyancing teams, including dealing with replies to enquiries, management packs, mortgage offers and searches. A strong attention to detail, hardworking, with the ability to use their own initiative and work within tight deadlines. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Senior Paralegal - Lease Extensions (Private Matters) Location: Remote for the right candidate Role Purpose This is a senior paralegal role for an experienced case handler with strong procedural and practical experience in leasehold property matters, informal lease extensions and post-completion registration. The post-holder will manage a caseload of private lease extension files under the supervision of a solicitor, with responsibility for file progression, client communication, procedural conduct, drafting from precedent, third-party liaison and matter management. The post-holder will not provide unsupervised legal advice or conduct reserved legal activities outside delegated authority. All legal advice, legal strategy, legal sign-off and supervision of legal risk remain with the supervising solicitor. Role Objective To manage a supervised caseload of private lease extension matters efficiently, accurately and proactively, ensuring: matters progress efficiently from instruction to completion, clients receive high-quality service and clear communication, deadlines and third-party dependencies are managed effectively, risks are identified and escalated appropriately, files remain compliant, commercially managed and procedurally sound, matters complete efficiently and register correctly. Key Responsibilities Caseload Management Manage a personal caseload of private (informal) lease extension matters under solicitor supervision. Progress matters from file opening through to completion and registration. Maintain accurate case records, task progression, notes and correspondence. Ensure all key dates, milestones and chases are diarised and actioned. Maintain orderly and compliant files in accordance with internal procedures and regulatory requirements. Prioritise and manage workflow to ensure efficient file progression and client service. Private Lease Extension Conduct Progress private lease extension matters from instruction through to completion. Obtain title documents, lease documentation and relevant property papers. Review and extract key lease and title information. Prepare file summaries and identify key issues for solicitor review. Draft and issue initial correspondence to landlords / agents. Request, chase and log informal lease extension terms. Track and record negotiations and responses. Prepare matter summaries and heads of terms for solicitor review. Identify and escalate adverse or commercially unattractive lease terms. Support progression to agreed terms and documentation. Drafting & Documentation Draft routine correspondence, reports and procedural documents from approved precedents. Prepare letters to landlords, agents and third parties. Prepare file notes, summaries and matter updates. Draft lease extension documentation from approved precedent for review. Prepare completion packs, engrossments and execution packs. Prepare post-completion documentation and Land Registry applications. Completion & Post-Completion Prepare completion statements and completion packs. Coordinate execution and completion logistics. Support completion under solicitor supervision. Prepare AP1 applications and post-completion registration documents. Lodge and monitor Land Registry applications. Deal with routine post-completion matters and routine requisitions under supervision. Escalate legal or substantive requisitions to supervising solicitor. Risk, Escalation & Supervision Identify legal, procedural, title, timing and commercial risks. Escalate all legal advice points, legal drafting points and legal risk promptly. Escalate adverse informal terms, title defects, lender issues and unusual landlord structures. Work strictly within delegated authority and supervision protocols. Ensure all legal advice and legal sign-off are referred to the supervising solicitor. Maintain awareness of role boundaries and escalation obligations. Team Support & Mentoring Support junior paralegals / trainees with procedural workflow and file administration. Assist with file process training and workflow guidance. Share best practice in file management, drafting and post-completion. Support team process consistency and quality standards. Person Specification Essential Minimum 3+ years' experience in residential property, leasehold property or lease extension work Strong experience managing property files and procedural transactions Experience handling private / informal lease extension matters Strong understanding of leasehold titles and lease documentation Experience drafting from precedent and managing completion processes Strong Land Registry / post-completion experience Excellent file management and diary discipline Strong organisational skills and attention to detail Strong written and verbal communication skills Commercially aware and client-focused Able to work independently within supervision boundaries Strong escalation judgment Desirable Experience in leasehold enfranchisement / statutory lease extensions Experience with Proclaim case management Experience supervising junior paralegals LPC / SQE / CILEX study or equivalent Experience liaising with valuers / landlords / managing agents in leasehold transactions Please contact Samuel Higgins at Simpson Judge for further information phone number removed) / )
May 23, 2026
Full time
Senior Paralegal - Lease Extensions (Private Matters) Location: Remote for the right candidate Role Purpose This is a senior paralegal role for an experienced case handler with strong procedural and practical experience in leasehold property matters, informal lease extensions and post-completion registration. The post-holder will manage a caseload of private lease extension files under the supervision of a solicitor, with responsibility for file progression, client communication, procedural conduct, drafting from precedent, third-party liaison and matter management. The post-holder will not provide unsupervised legal advice or conduct reserved legal activities outside delegated authority. All legal advice, legal strategy, legal sign-off and supervision of legal risk remain with the supervising solicitor. Role Objective To manage a supervised caseload of private lease extension matters efficiently, accurately and proactively, ensuring: matters progress efficiently from instruction to completion, clients receive high-quality service and clear communication, deadlines and third-party dependencies are managed effectively, risks are identified and escalated appropriately, files remain compliant, commercially managed and procedurally sound, matters complete efficiently and register correctly. Key Responsibilities Caseload Management Manage a personal caseload of private (informal) lease extension matters under solicitor supervision. Progress matters from file opening through to completion and registration. Maintain accurate case records, task progression, notes and correspondence. Ensure all key dates, milestones and chases are diarised and actioned. Maintain orderly and compliant files in accordance with internal procedures and regulatory requirements. Prioritise and manage workflow to ensure efficient file progression and client service. Private Lease Extension Conduct Progress private lease extension matters from instruction through to completion. Obtain title documents, lease documentation and relevant property papers. Review and extract key lease and title information. Prepare file summaries and identify key issues for solicitor review. Draft and issue initial correspondence to landlords / agents. Request, chase and log informal lease extension terms. Track and record negotiations and responses. Prepare matter summaries and heads of terms for solicitor review. Identify and escalate adverse or commercially unattractive lease terms. Support progression to agreed terms and documentation. Drafting & Documentation Draft routine correspondence, reports and procedural documents from approved precedents. Prepare letters to landlords, agents and third parties. Prepare file notes, summaries and matter updates. Draft lease extension documentation from approved precedent for review. Prepare completion packs, engrossments and execution packs. Prepare post-completion documentation and Land Registry applications. Completion & Post-Completion Prepare completion statements and completion packs. Coordinate execution and completion logistics. Support completion under solicitor supervision. Prepare AP1 applications and post-completion registration documents. Lodge and monitor Land Registry applications. Deal with routine post-completion matters and routine requisitions under supervision. Escalate legal or substantive requisitions to supervising solicitor. Risk, Escalation & Supervision Identify legal, procedural, title, timing and commercial risks. Escalate all legal advice points, legal drafting points and legal risk promptly. Escalate adverse informal terms, title defects, lender issues and unusual landlord structures. Work strictly within delegated authority and supervision protocols. Ensure all legal advice and legal sign-off are referred to the supervising solicitor. Maintain awareness of role boundaries and escalation obligations. Team Support & Mentoring Support junior paralegals / trainees with procedural workflow and file administration. Assist with file process training and workflow guidance. Share best practice in file management, drafting and post-completion. Support team process consistency and quality standards. Person Specification Essential Minimum 3+ years' experience in residential property, leasehold property or lease extension work Strong experience managing property files and procedural transactions Experience handling private / informal lease extension matters Strong understanding of leasehold titles and lease documentation Experience drafting from precedent and managing completion processes Strong Land Registry / post-completion experience Excellent file management and diary discipline Strong organisational skills and attention to detail Strong written and verbal communication skills Commercially aware and client-focused Able to work independently within supervision boundaries Strong escalation judgment Desirable Experience in leasehold enfranchisement / statutory lease extensions Experience with Proclaim case management Experience supervising junior paralegals LPC / SQE / CILEX study or equivalent Experience liaising with valuers / landlords / managing agents in leasehold transactions Please contact Samuel Higgins at Simpson Judge for further information phone number removed) / )
Are you looking to kick-start your career in a fast-paced, professional environment? Do you have an interest in property law? Are you eager to gain exposure in the property law space, with a company that values your development? If so, this could be the perfect opportunity for you. A forward-thinking and growing business is seeking enthusiastic and detail-oriented Claims Handlers to join their dynamic team. This is an exciting chance for ambitious individuals to gain valuable experience within the Property Law space, while building a rewarding long-term career. In this role, Claims Handlers are responsible for managing a high volume of claims with speed and accuracy, ensuring each case is resolved efficiently while maintaining exceptional customer service standards. You'll review and validate claim documentation, uphold compliance with internal procedures and industry regulations, and maintain accurate records throughout the process. Communication is key, and you'll work closely with clients and colleagues across departments to resolve queries and keep claims moving forward. You'll be joining a collaborative team that values your input and encourages continuous improvement. The company offers full training and ongoing development, giving you the tools to grow your skills and progress within a supportive and professional environment. Previous experience in a claim handling role, where you are dealing with high-volume calls would be desirable. You must have strong organisational skills and an ability to manage multiple tasks simultaneously. This is a fantastic opportunity for someone to kick-start or continue their career in the property law space! This is an office-based opportunity and due to the location of the Hertford-based office, this role is commutable from Ware, Buntingford, Welwyn Garden City, Puckeridge, Sawbridgeworth, Hoddesdon, Broxbourne, Stevenage, Knebworth and Bishops Stortford. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
May 22, 2026
Full time
Are you looking to kick-start your career in a fast-paced, professional environment? Do you have an interest in property law? Are you eager to gain exposure in the property law space, with a company that values your development? If so, this could be the perfect opportunity for you. A forward-thinking and growing business is seeking enthusiastic and detail-oriented Claims Handlers to join their dynamic team. This is an exciting chance for ambitious individuals to gain valuable experience within the Property Law space, while building a rewarding long-term career. In this role, Claims Handlers are responsible for managing a high volume of claims with speed and accuracy, ensuring each case is resolved efficiently while maintaining exceptional customer service standards. You'll review and validate claim documentation, uphold compliance with internal procedures and industry regulations, and maintain accurate records throughout the process. Communication is key, and you'll work closely with clients and colleagues across departments to resolve queries and keep claims moving forward. You'll be joining a collaborative team that values your input and encourages continuous improvement. The company offers full training and ongoing development, giving you the tools to grow your skills and progress within a supportive and professional environment. Previous experience in a claim handling role, where you are dealing with high-volume calls would be desirable. You must have strong organisational skills and an ability to manage multiple tasks simultaneously. This is a fantastic opportunity for someone to kick-start or continue their career in the property law space! This is an office-based opportunity and due to the location of the Hertford-based office, this role is commutable from Ware, Buntingford, Welwyn Garden City, Puckeridge, Sawbridgeworth, Hoddesdon, Broxbourne, Stevenage, Knebworth and Bishops Stortford. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
The Lead File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. As well as assume responsibility for supervision of a mini team, this includes but is not limited to cases, bills and general guidance with the view to progress files and develop the teams technical understanding. You will be responsible for managing and progressing claims in accordance with appropriate strategies to secure desired client outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports on own files as well as supervising team reports and files. Reviewing and approving bills on own files as well as team. Technical development of the team i.e. competency framework & strategy Supporting with any strategy meetings and relaying key messages and updates. Responsible for creating guidance documents for the team Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements. Instructing Experts. Attending conferences and trials. Dealing with routine correspondence. Court appointments. Liaising with and taking instructions from Insurers and Insureds. Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is; Keoghs, Ingenuity House, Elmdon Trading Estate, Bickenhill Lane, Birmingham, B37 7HQ OR Keoghs, 2 Parklands, Lostock, Bolton BL6 4SE Skills, Knowledge & Expertise Technically proficient in dealing with NIHL disease cases. People person, able to supervise a mini team. Ability to use own initiative. Effective negotiator. Good listening and verbal communication skills. Ability to maintain concentration and pay attention to detail. Ability to self-organise and self-prioritise. Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
May 22, 2026
Full time
The Lead File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. As well as assume responsibility for supervision of a mini team, this includes but is not limited to cases, bills and general guidance with the view to progress files and develop the teams technical understanding. You will be responsible for managing and progressing claims in accordance with appropriate strategies to secure desired client outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports on own files as well as supervising team reports and files. Reviewing and approving bills on own files as well as team. Technical development of the team i.e. competency framework & strategy Supporting with any strategy meetings and relaying key messages and updates. Responsible for creating guidance documents for the team Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements. Instructing Experts. Attending conferences and trials. Dealing with routine correspondence. Court appointments. Liaising with and taking instructions from Insurers and Insureds. Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is; Keoghs, Ingenuity House, Elmdon Trading Estate, Bickenhill Lane, Birmingham, B37 7HQ OR Keoghs, 2 Parklands, Lostock, Bolton BL6 4SE Skills, Knowledge & Expertise Technically proficient in dealing with NIHL disease cases. People person, able to supervise a mini team. Ability to use own initiative. Effective negotiator. Good listening and verbal communication skills. Ability to maintain concentration and pay attention to detail. Ability to self-organise and self-prioritise. Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
May 22, 2026
Full time
Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
