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customer relations advisor x 4 temp
Interaction Recruitment
Spanish Speaker Customer Service Advisor
Interaction Recruitment Peterborough, Cambridgeshire
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough . We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 37.5 hours per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22/hour What s on offer: Competitive pay Overtime available (time and a half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Spanish , written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for, apply today or call (phone number removed) for more information. INDPB
Jun 10, 2026
Contractor
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough . We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 37.5 hours per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22/hour What s on offer: Competitive pay Overtime available (time and a half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Spanish , written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for, apply today or call (phone number removed) for more information. INDPB
Pontoon
Customer Service Assistant
Pontoon City, Edinburgh
Summary Job Title : Customer Service Assistant Location : Edinburgh Ettrick House Contract : Temporary - Ends 31st December 2026 Start Date : 13th July 2026 Working Pattern : Monday - Friday 8am-6pm shift rotation, 1 Saturday every 4 weeks 9am - 4pm with day off during the week in lieu Pay Rate : 14.40 per hour Hybrid Working : Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages New Business Team Based in or contact centre, the nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands. Key Responsibilities: Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems. Acting as first point of contact via phone to a large customer base. Using your judgment to make complex decisions. Building strong relationships with brokers. Deliver a positive customer experience in colleague and customer interactions by phone, email or letter. Accurately calculate affordable lending on complex scenarios. Support affordability requests. Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process. About our client: Lloyds Banking Group is focused on ensuring inclusivity and building an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Able to adapt to new challenges Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements. Ability to work at pace and can successfully deliver against targets. Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements. Benefits: Location close to public transport links Free onsite parking Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel. First-class support and training for all colleagues Opportunity for growth within the company Well-being Support through dedicated Apps and Employee Assistance Programme Holiday allowance Weekly pay At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. If you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 07, 2026
Seasonal
Summary Job Title : Customer Service Assistant Location : Edinburgh Ettrick House Contract : Temporary - Ends 31st December 2026 Start Date : 13th July 2026 Working Pattern : Monday - Friday 8am-6pm shift rotation, 1 Saturday every 4 weeks 9am - 4pm with day off during the week in lieu Pay Rate : 14.40 per hour Hybrid Working : Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages New Business Team Based in or contact centre, the nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands. Key Responsibilities: Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems. Acting as first point of contact via phone to a large customer base. Using your judgment to make complex decisions. Building strong relationships with brokers. Deliver a positive customer experience in colleague and customer interactions by phone, email or letter. Accurately calculate affordable lending on complex scenarios. Support affordability requests. Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process. About our client: Lloyds Banking Group is focused on ensuring inclusivity and building an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Able to adapt to new challenges Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements. Ability to work at pace and can successfully deliver against targets. Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements. Benefits: Location close to public transport links Free onsite parking Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel. First-class support and training for all colleagues Opportunity for growth within the company Well-being Support through dedicated Apps and Employee Assistance Programme Holiday allowance Weekly pay At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. If you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Interaction Recruitment
IT Helpdesk Advisor
Interaction Recruitment Peterborough, Cambridgeshire
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support. Location: Peterborough Hours: 37.5 hours per week, between 7am 7pm, with flexible shift rotation and occasional weekends Pay Rate: £13.45 per hour Contract: Temporary to Permanent What s on offer: Competitive hourly pay Overtime opportunities paid at time and a half Full training and ongoing support Weekly pay Career progression within a growing IT team Temp of the Month reward vouchers Key Responsibilities: Delivering first-line IT support to external customers via phone and email Logging, tracking, and updating support tickets accurately Troubleshooting hardware, software, and network-related issues Escalating more complex technical issues where required Guiding customers through step-by-step solutions professionally and efficiently Maintaining accurate documentation and knowledge base records Supporting continuous improvement within the service desk team Providing excellent customer service and building strong client relationships The Ideal Candidate: Strong communication and customer service skills Organised, reliable, and methodical in approach Previous call centre or customer support experience is beneficial IT support experience is advantageous but not essential Comfortable working in a fast-paced team environment If you are interested in this opportunity, apply today or contact Interaction Recruitment on (phone number removed) for further information. INDPB
Jun 07, 2026
Contractor
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support. Location: Peterborough Hours: 37.5 hours per week, between 7am 7pm, with flexible shift rotation and occasional weekends Pay Rate: £13.45 per hour Contract: Temporary to Permanent What s on offer: Competitive hourly pay Overtime opportunities paid at time and a half Full training and ongoing support Weekly pay Career progression within a growing IT team Temp of the Month reward vouchers Key Responsibilities: Delivering first-line IT support to external customers via phone and email Logging, tracking, and updating support tickets accurately Troubleshooting hardware, software, and network-related issues Escalating more complex technical issues where required Guiding customers through step-by-step solutions professionally and efficiently Maintaining accurate documentation and knowledge base records Supporting continuous improvement within the service desk team Providing excellent customer service and building strong client relationships The Ideal Candidate: Strong communication and customer service skills Organised, reliable, and methodical in approach Previous call centre or customer support experience is beneficial IT support experience is advantageous but not essential Comfortable working in a fast-paced team environment If you are interested in this opportunity, apply today or contact Interaction Recruitment on (phone number removed) for further information. INDPB
Rise Technical Recruitment
Sales Executive (ITSM)
Rise Technical Recruitment Reading, Oxfordshire
Sales Executive (ITSM) Reading - 5 days on-site Salary: 40,000 - 50,000 (OTE 80,000 - 100,000) + Holiday + Pension Are you an experienced ITSM sales professional looking to join a global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships. You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts by understanding customer challenges and positioning ITSM solutions as a trusted extension of their IT operations. Working closely with internal delivery teams, you will ensure successful client outcomes and identify further growth opportunities. This role suits a commercially astute, driven sales professional with proven ITSM experience who is confident engaging senior stakeholders and motivated by high earnings potential in a supportive, high-performing environment. The Role: New business development through outbound prospecting, campaigns, networking and partners Managing the full sales cycle from initial engagement through to close and handover Developing and growing existing customer accounts through upsell and cross-sell Acting as a trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jun 05, 2026
Full time
Sales Executive (ITSM) Reading - 5 days on-site Salary: 40,000 - 50,000 (OTE 80,000 - 100,000) + Holiday + Pension Are you an experienced ITSM sales professional looking to join a global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships. You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts by understanding customer challenges and positioning ITSM solutions as a trusted extension of their IT operations. Working closely with internal delivery teams, you will ensure successful client outcomes and identify further growth opportunities. This role suits a commercially astute, driven sales professional with proven ITSM experience who is confident engaging senior stakeholders and motivated by high earnings potential in a supportive, high-performing environment. The Role: New business development through outbound prospecting, campaigns, networking and partners Managing the full sales cycle from initial engagement through to close and handover Developing and growing existing customer accounts through upsell and cross-sell Acting as a trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Robert Half
Recruitment Consultant
Robert Half Edinburgh, Midlothian
Recruitment Consultant - £30,000 - £40,000 DOE + bonus - Edinburgh (Hybrid) Robert Half are looking for an ambitious and motivated Recruitment Consultant to join our growing team. Whether you're an experienced recruiter or someone with a strong sales background looking to break into the industry, this is your chance to build a successful career with a market leader. In return, you'll be part of a passionate and vibrant team, supported by industry-leading training, cutting-edge technology, and a rewarding package of benefits. Meet your future career at Robert Half, the global leader in talent solutions. About the role In this role, you'll manage the full 360 recruitment process - from identifying new business opportunities and acquiring clients, to placing top-tier candidates in roles that align with their career goals. You'll build and nurture strong, long-term relationships with both clients and candidates, acting as a trusted advisor and go-to recruitment partner. Leveraging a variety of sourcing channels - including job boards, social media, and professional networks - you'll identify and engage high-calibre talent across your market. You'll collaborate closely with a high-performing, supportive team to share insights, celebrate wins, and continuously refine recruitment strategies to deliver outstanding results. Your skills and experience You bring proven experience in recruitment or a strong background in sales or customer service, with the ability to transfer these skills to a high-performance, target-driven environment. You excel in communication and relationship-building, confidently engaging with stakeholders at all levels to create lasting professional connections. You demonstrate resilience, tenacity, and a competitive edge - consistently pushing through challenges to achieve success. You are highly goal-oriented, motivated by performance targets, and driven by a desire to earn, grow, and progress in your career. You thrive in fast-paced, high-energy settings where you can stay focused, adapt quickly, and maintain a strong performance under pressure. What we offer When you join us, we will invest in your financial and personal wellbeing with benefits that work for you. Our package includes: Competitive salary and comprehensive benefits package Transparent quarterly performance-based bonuses Well-being initiatives designed to support your mental, physical and financial health Industry-leading training and continuous professional development Access to the latest technology and tools to help you succeed Recognition programmes celebrating both individual and team achievements National and international career mobility opportunities Meet your future with a business that changes futures At Robert Half, we change lives and create incredible career journeys through work with meaning, and work with impact. we meet the demands of a changing world and changing work, with foresight, empathy, and energy. If you have the skills to connect exceptional talent with exciting opportunities, meet your future as a Recruitment Consultant at Robert Half. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Jun 04, 2026
Full time
Recruitment Consultant - £30,000 - £40,000 DOE + bonus - Edinburgh (Hybrid) Robert Half are looking for an ambitious and motivated Recruitment Consultant to join our growing team. Whether you're an experienced recruiter or someone with a strong sales background looking to break into the industry, this is your chance to build a successful career with a market leader. In return, you'll be part of a passionate and vibrant team, supported by industry-leading training, cutting-edge technology, and a rewarding package of benefits. Meet your future career at Robert Half, the global leader in talent solutions. About the role In this role, you'll manage the full 360 recruitment process - from identifying new business opportunities and acquiring clients, to placing top-tier candidates in roles that align with their career goals. You'll build and nurture strong, long-term relationships with both clients and candidates, acting as a trusted advisor and go-to recruitment partner. Leveraging a variety of sourcing channels - including job boards, social media, and professional networks - you'll identify and engage high-calibre talent across your market. You'll collaborate closely with a high-performing, supportive team to share insights, celebrate wins, and continuously refine recruitment strategies to deliver outstanding results. Your skills and experience You bring proven experience in recruitment or a strong background in sales or customer service, with the ability to transfer these skills to a high-performance, target-driven environment. You excel in communication and relationship-building, confidently engaging with stakeholders at all levels to create lasting professional connections. You demonstrate resilience, tenacity, and a competitive edge - consistently pushing through challenges to achieve success. You are highly goal-oriented, motivated by performance targets, and driven by a desire to earn, grow, and progress in your career. You thrive in fast-paced, high-energy settings where you can stay focused, adapt quickly, and maintain a strong performance under pressure. What we offer When you join us, we will invest in your financial and personal wellbeing with benefits that work for you. Our package includes: Competitive salary and comprehensive benefits package Transparent quarterly performance-based bonuses Well-being initiatives designed to support your mental, physical and financial health Industry-leading training and continuous professional development Access to the latest technology and tools to help you succeed Recognition programmes celebrating both individual and team achievements National and international career mobility opportunities Meet your future with a business that changes futures At Robert Half, we change lives and create incredible career journeys through work with meaning, and work with impact. we meet the demands of a changing world and changing work, with foresight, empathy, and energy. If you have the skills to connect exceptional talent with exciting opportunities, meet your future as a Recruitment Consultant at Robert Half. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Reed
Human Resource Advisor
Reed Egham, Surrey
HR Advisor (Temporary - Potential to Go Permanent) Location: Egham (with travel to nearby sites) Contract: Temporary until end of June (with potential to become permanent) Salary: £37,263 - £40,079 (depending on experience) Sector: Education (College) About the Role A client of ours is looking for an experienced and proactive HR Advisor to join their team within a college setting on a temporary basis, with the potential for the role to become permanent. This is a varied position supporting the HR Business Partner function, providing a professional and customer-focused HR advisory service across the organisation. You will work closely with managers and employees, offering guidance on a wide range of people matters while promoting a positive, inclusive and high-performing culture. You will be joining a supportive environment where you will receive guidance and induction support to help you quickly get up to speed. Key Responsibilities Provide advice and support to managers on all HR and employee relations matters Support absence management processes, including return-to-work meetings and wellbeing initiatives Lead on maternity, paternity, and flexible working applications Support and manage probation and capability cases Conduct exit interviews and analyse trends to support retention strategies Assist with recruitment processes and best practice Review and update HR policies, procedures, and guidance documents Undertake HR projects, research, and reporting as required About You You will be a confident HR professional who can build strong relationships and provide pragmatic, solution-focused advice. Essential: GCSE grade 9-4 (or equivalent) in English and Maths CIPD Level 3 (or equivalent HR advisory experience) Experience advising on employee relations matters Knowledge of employment law and its practical application Experience using HR systems and Microsoft Office Strong organisational skills and ability to prioritise workload Desirable: Experience managing a varied caseload (absence, disciplinary, grievance, performance) Exposure to change management or redundancy processes Ability to analyse HR data and identify trends Additional Information This role is a mix of new and replacement responsibilities Full induction and ongoing support will be provided Travel across nearby sites is required Apply Now If you're immediately available and looking for your next HR opportunity within a college environment in Egham, we'd love to hear from you.
Jun 04, 2026
Seasonal
HR Advisor (Temporary - Potential to Go Permanent) Location: Egham (with travel to nearby sites) Contract: Temporary until end of June (with potential to become permanent) Salary: £37,263 - £40,079 (depending on experience) Sector: Education (College) About the Role A client of ours is looking for an experienced and proactive HR Advisor to join their team within a college setting on a temporary basis, with the potential for the role to become permanent. This is a varied position supporting the HR Business Partner function, providing a professional and customer-focused HR advisory service across the organisation. You will work closely with managers and employees, offering guidance on a wide range of people matters while promoting a positive, inclusive and high-performing culture. You will be joining a supportive environment where you will receive guidance and induction support to help you quickly get up to speed. Key Responsibilities Provide advice and support to managers on all HR and employee relations matters Support absence management processes, including return-to-work meetings and wellbeing initiatives Lead on maternity, paternity, and flexible working applications Support and manage probation and capability cases Conduct exit interviews and analyse trends to support retention strategies Assist with recruitment processes and best practice Review and update HR policies, procedures, and guidance documents Undertake HR projects, research, and reporting as required About You You will be a confident HR professional who can build strong relationships and provide pragmatic, solution-focused advice. Essential: GCSE grade 9-4 (or equivalent) in English and Maths CIPD Level 3 (or equivalent HR advisory experience) Experience advising on employee relations matters Knowledge of employment law and its practical application Experience using HR systems and Microsoft Office Strong organisational skills and ability to prioritise workload Desirable: Experience managing a varied caseload (absence, disciplinary, grievance, performance) Exposure to change management or redundancy processes Ability to analyse HR data and identify trends Additional Information This role is a mix of new and replacement responsibilities Full induction and ongoing support will be provided Travel across nearby sites is required Apply Now If you're immediately available and looking for your next HR opportunity within a college environment in Egham, we'd love to hear from you.
Reed
HR Advisor Temp to Perm
Reed Egham, Surrey
HR Advisor (Temporary - Permanent) Location: Egham (with travel to nearby sites) Contract: Temporary until end of June (with potential to become permanent) Salary: £37,263 - £40,079 (depending on experience) Sector: Education (College) About the Role A client of ours is looking for an experienced and proactive HR Advisor to join their team within a college setting on a temporary basis, with the potential for the role to become permanent. This is a varied position supporting the HR Business Partner function, providing a professional and customer-focused HR advisory service across the organisation. You will work closely with managers and employees, offering guidance on a wide range of people matters while promoting a positive, inclusive and high-performing culture. You will be joining a supportive environment where you will receive guidance and induction support to help you quickly get up to speed. Key Responsibilities Provide advice and support to managers on all HR and employee relations matters Support absence management processes, including return-to-work meetings and wellbeing initiatives Lead on maternity, paternity, and flexible working applications Support and manage probation and capability cases Conduct exit interviews and analyse trends to support retention strategies Assist with recruitment processes and best practice Review and update HR policies, procedures, and guidance documents Undertake HR projects, research, and reporting as required About You You will be a confident HR professional who can build strong relationships and provide pragmatic, solution-focused advice. Essential: GCSE grade 9-4 (or equivalent) in English and Maths CIPD Level 3 (or equivalent HR advisory experience) Experience advising on employee relations matters Knowledge of employment law and its practical application Experience using HR systems and Microsoft Office Strong organisational skills and ability to prioritise workload Desirable: Experience managing a varied caseload (absence, disciplinary, grievance, performance) Exposure to change management or redundancy processes Ability to analyse HR data and identify trends Additional Information This role is a mix of new and replacement responsibilities Full induction and ongoing support will be provided Travel across nearby sites is required Apply Now If you're immediately available and looking for your next HR opportunit
Jun 04, 2026
Full time
HR Advisor (Temporary - Permanent) Location: Egham (with travel to nearby sites) Contract: Temporary until end of June (with potential to become permanent) Salary: £37,263 - £40,079 (depending on experience) Sector: Education (College) About the Role A client of ours is looking for an experienced and proactive HR Advisor to join their team within a college setting on a temporary basis, with the potential for the role to become permanent. This is a varied position supporting the HR Business Partner function, providing a professional and customer-focused HR advisory service across the organisation. You will work closely with managers and employees, offering guidance on a wide range of people matters while promoting a positive, inclusive and high-performing culture. You will be joining a supportive environment where you will receive guidance and induction support to help you quickly get up to speed. Key Responsibilities Provide advice and support to managers on all HR and employee relations matters Support absence management processes, including return-to-work meetings and wellbeing initiatives Lead on maternity, paternity, and flexible working applications Support and manage probation and capability cases Conduct exit interviews and analyse trends to support retention strategies Assist with recruitment processes and best practice Review and update HR policies, procedures, and guidance documents Undertake HR projects, research, and reporting as required About You You will be a confident HR professional who can build strong relationships and provide pragmatic, solution-focused advice. Essential: GCSE grade 9-4 (or equivalent) in English and Maths CIPD Level 3 (or equivalent HR advisory experience) Experience advising on employee relations matters Knowledge of employment law and its practical application Experience using HR systems and Microsoft Office Strong organisational skills and ability to prioritise workload Desirable: Experience managing a varied caseload (absence, disciplinary, grievance, performance) Exposure to change management or redundancy processes Ability to analyse HR data and identify trends Additional Information This role is a mix of new and replacement responsibilities Full induction and ongoing support will be provided Travel across nearby sites is required Apply Now If you're immediately available and looking for your next HR opportunit
Adecco
Employee Relations Advisor
Adecco
Employee Relations Advisor - Temporary Hourly Rate: 22.30 Start Date: June for 4 months Working Pattern: Full Time, 34.5 hours per week Monday - Friday Location: London/hybrid 1 day per week in office (Wednesday) Your responsibilities will include: Delivering accurate and timely advice on Employee Relations (ER) and Change queries to managers and Our Voice representatives. Proactively managing a diverse caseload, ensuring timely resolution of cases while maintaining high standards of service. Coaching and guiding management on complex ER cases, including sickness absence, grievances, and disciplinary matters. Reviewing casework documentation for consistency and compliance with policies. Engaging with key stakeholders to ensure a holistic approach to case management. Delivering engaging training on People Policies and Change to employees at all levels. What We are Looking For: A customer-focused mindset with excellent customer service skills. Proven experience in coaching and guiding managers on ER and Change cases. A solid understanding of employment legislation and HR best practices. Exceptional presentation skills with the ability to tailor training content. Strong organisational skills to manage a large caseload with multiple deadlines. An eye for detail and a pragmatic, solution-focused approach. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 04, 2026
Seasonal
Employee Relations Advisor - Temporary Hourly Rate: 22.30 Start Date: June for 4 months Working Pattern: Full Time, 34.5 hours per week Monday - Friday Location: London/hybrid 1 day per week in office (Wednesday) Your responsibilities will include: Delivering accurate and timely advice on Employee Relations (ER) and Change queries to managers and Our Voice representatives. Proactively managing a diverse caseload, ensuring timely resolution of cases while maintaining high standards of service. Coaching and guiding management on complex ER cases, including sickness absence, grievances, and disciplinary matters. Reviewing casework documentation for consistency and compliance with policies. Engaging with key stakeholders to ensure a holistic approach to case management. Delivering engaging training on People Policies and Change to employees at all levels. What We are Looking For: A customer-focused mindset with excellent customer service skills. Proven experience in coaching and guiding managers on ER and Change cases. A solid understanding of employment legislation and HR best practices. Exceptional presentation skills with the ability to tailor training content. Strong organisational skills to manage a large caseload with multiple deadlines. An eye for detail and a pragmatic, solution-focused approach. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Hays Accounts and Finance
Credit Controller
Hays Accounts and Finance City, Cardiff
Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on (phone number removed) for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 04, 2026
Full time
Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on (phone number removed) for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Brook Street
Customer Service advisor
Brook Street Cardiff, South Glamorgan
Contact Centre - APHA Brook Street currently have a fantastic opportunity to work with Animal Plant Heath Agency in Cardiff as a Contact Centre operator. Please read the below description and if you feel you would be suitable, please apply direct. Pay rate - £12.98Hours - Full time (37 hours per week, Mon-Fri) Hybrid working ( 60% office and 40% WFH )Temporary position to start as soon as possible (DBS dependant) currently until 31/03/2026. DUTIES OF THIS POSITION: You will be working in a friendly and supportive team in a fast paced, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands. The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team. Some of these roles are primarily telephony roles where you will be taking inbound calls from customers and assisting them with their many and varied queries. You will use systems to process the calls, deal with the query and update customer information. In addition, you will make outbound calls to customers in order to seek or clarify information. Your role is to resolve queries wherever possible with a "once and done" approach. Confidence in speaking to customers on the telephone and via email is an essential requirement for these roles as you will be responsible for answering emails within agreed timeframes and resolving stakeholder queries and questions. Job holders will be expected to provide support to our customers in a wide variety of ways as well as to support the management team. Relevant experience:? IT Proficiency - Comfortable using Office 365 and administrative software? Strong Communication Skills - Both verbal and written.? Previous Administrative Experience - A plus, but not essential! If you're organised and detail-oriented, we want to hear from you Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Contact Centre - APHA Brook Street currently have a fantastic opportunity to work with Animal Plant Heath Agency in Cardiff as a Contact Centre operator. Please read the below description and if you feel you would be suitable, please apply direct. Pay rate - £12.98Hours - Full time (37 hours per week, Mon-Fri) Hybrid working ( 60% office and 40% WFH )Temporary position to start as soon as possible (DBS dependant) currently until 31/03/2026. DUTIES OF THIS POSITION: You will be working in a friendly and supportive team in a fast paced, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands. The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team. Some of these roles are primarily telephony roles where you will be taking inbound calls from customers and assisting them with their many and varied queries. You will use systems to process the calls, deal with the query and update customer information. In addition, you will make outbound calls to customers in order to seek or clarify information. Your role is to resolve queries wherever possible with a "once and done" approach. Confidence in speaking to customers on the telephone and via email is an essential requirement for these roles as you will be responsible for answering emails within agreed timeframes and resolving stakeholder queries and questions. Job holders will be expected to provide support to our customers in a wide variety of ways as well as to support the management team. Relevant experience:? IT Proficiency - Comfortable using Office 365 and administrative software? Strong Communication Skills - Both verbal and written.? Previous Administrative Experience - A plus, but not essential! If you're organised and detail-oriented, we want to hear from you Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street
Customer Service Advisor - Telephony
Brook Street Newcastle Upon Tyne, Tyne And Wear
HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZWorking as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: £13.91 per hour pay rate (equivalent to £26,763FTE salary) Start date July 2025 upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZWorking as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: £13.91 per hour pay rate (equivalent to £26,763FTE salary) Start date July 2025 upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Randstad Construction & Property
Project Manager
Randstad Construction & Property Bellshill, Lanarkshire
We are recruiting for a leading facilities management company committed to delivering high-quality services to their clients across various sectors. Their team in Bellshill is currently looking for an experienced Projects Manager to join them The purpose of the role is to. Be responsible for delivering a variety of Project Works on our customers sites across Scotland. Have full accountability and responsibility for managing and delivery of multiple Project works ranging invalue up to £2,000,000. General Activities: Delivery of a variety of project work opportunities from within MTS Scotland predominantly working on theWheatley group contract. Consult with key clients and their stakeholders on project requirements and explain feasibility of theirschemes to become a trusted advisor. Work with the client to clearly define their brief and develop and agree their Employers Requirements. Work with consultants, specialists, designers, and sub-contractors (as required) to define and documentclear and concise scope(s) of work(s) under an Activity Schedule. Develop and understand the full scope of works in line with the desired project outcomes andbusiness case. This is to be within agreed budget requirements, risk profile, and satisfy businessobjectives in terms of profitability. Work with commercial colleagues in collaboration in ensuring detailed and compliant tender process,outcomes and presentations are in place for their onward governance. Work within the current CDM regulations, taking on the role of client representative, ensuring appropriateappointments are made and management of PC & PD to ensure they are discharging appropriate duties. Identify, reduce, and manage all statutory and commercial risks associated with the project theyare leading. Ensure SHEQ practices and processes are fully embedded within development and delivery ofeach project. Ensuring Management Safety Visits are conducted to agreed levels Ensure full compliance with policies and procedures. Production and management of the project programme, ensuring any compliance to agreed timescalesand identification and management of slippage and risks Manage the day-to-day operational aspects of the project(s) "end to end." Taking the lead and beingaccountable to drive the project through to successful completion, including affective managementthrough resources and support functions available. Work closely with relevant stake holders to ensure effective and efficient implementation of theproject(s). Show flexibility and innovation in project solutions throughout the project lifecycle,deconflicting and de-risking delivery where required to offer best possible quality to the clientand stakeholders. Ensure customer acceptance is adhered to, in writing and in line with the project plans. Mutually agree payment schedules and applications for payment to the benefit of the project and thebusiness. Building Relationships: Build strong effective working relationships with our clients, customers, and site teams. Affective management of supply partners in compliance with procurement Close collaboration with all internal support functions, to ensure they are affectivelyundertaking core duties and providing necessary outputsCommercial Awareness: Ensure understanding is place of the project level commercials, i.e., costs and revenue for each project Ensure that all financial objectives are met in terms of contribution of margin Value all sub-contractor accounts and ensure reflective agreements are in place to cover costcommitments. Ensure the projects are commercially viable and satisfy the commercial terms of the contract. Ensure all projects are managed through Company policies and procedures in relation to commercialactivities. Experience Minimum of 5 years proven ProjectManagement experience in an M&E, FM,construction, or critical environment End to end project management experiencebeing responsible for development through tocompletion. Understanding of industry methodologiese.g., Prince 2, MAPM,RIBA etc Qualifications CDM awareness Recognised technical qualification (or considerable experience 5years>) in management, construction, M or E or similar. Business standard of written and verbal literacy and numeracy. NEBOSH IOSH Managing Safely and/or SMSTS Recognised qualification in Project Management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sep 23, 2025
Full time
We are recruiting for a leading facilities management company committed to delivering high-quality services to their clients across various sectors. Their team in Bellshill is currently looking for an experienced Projects Manager to join them The purpose of the role is to. Be responsible for delivering a variety of Project Works on our customers sites across Scotland. Have full accountability and responsibility for managing and delivery of multiple Project works ranging invalue up to £2,000,000. General Activities: Delivery of a variety of project work opportunities from within MTS Scotland predominantly working on theWheatley group contract. Consult with key clients and their stakeholders on project requirements and explain feasibility of theirschemes to become a trusted advisor. Work with the client to clearly define their brief and develop and agree their Employers Requirements. Work with consultants, specialists, designers, and sub-contractors (as required) to define and documentclear and concise scope(s) of work(s) under an Activity Schedule. Develop and understand the full scope of works in line with the desired project outcomes andbusiness case. This is to be within agreed budget requirements, risk profile, and satisfy businessobjectives in terms of profitability. Work with commercial colleagues in collaboration in ensuring detailed and compliant tender process,outcomes and presentations are in place for their onward governance. Work within the current CDM regulations, taking on the role of client representative, ensuring appropriateappointments are made and management of PC & PD to ensure they are discharging appropriate duties. Identify, reduce, and manage all statutory and commercial risks associated with the project theyare leading. Ensure SHEQ practices and processes are fully embedded within development and delivery ofeach project. Ensuring Management Safety Visits are conducted to agreed levels Ensure full compliance with policies and procedures. Production and management of the project programme, ensuring any compliance to agreed timescalesand identification and management of slippage and risks Manage the day-to-day operational aspects of the project(s) "end to end." Taking the lead and beingaccountable to drive the project through to successful completion, including affective managementthrough resources and support functions available. Work closely with relevant stake holders to ensure effective and efficient implementation of theproject(s). Show flexibility and innovation in project solutions throughout the project lifecycle,deconflicting and de-risking delivery where required to offer best possible quality to the clientand stakeholders. Ensure customer acceptance is adhered to, in writing and in line with the project plans. Mutually agree payment schedules and applications for payment to the benefit of the project and thebusiness. Building Relationships: Build strong effective working relationships with our clients, customers, and site teams. Affective management of supply partners in compliance with procurement Close collaboration with all internal support functions, to ensure they are affectivelyundertaking core duties and providing necessary outputsCommercial Awareness: Ensure understanding is place of the project level commercials, i.e., costs and revenue for each project Ensure that all financial objectives are met in terms of contribution of margin Value all sub-contractor accounts and ensure reflective agreements are in place to cover costcommitments. Ensure the projects are commercially viable and satisfy the commercial terms of the contract. Ensure all projects are managed through Company policies and procedures in relation to commercialactivities. Experience Minimum of 5 years proven ProjectManagement experience in an M&E, FM,construction, or critical environment End to end project management experiencebeing responsible for development through tocompletion. Understanding of industry methodologiese.g., Prince 2, MAPM,RIBA etc Qualifications CDM awareness Recognised technical qualification (or considerable experience 5years>) in management, construction, M or E or similar. Business standard of written and verbal literacy and numeracy. NEBOSH IOSH Managing Safely and/or SMSTS Recognised qualification in Project Management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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