Temporary Customer Liaison Officer Location: Crewe/Chester/Stoke areas Contract: Temporary (initial 4 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
May 24, 2026
Contractor
Temporary Customer Liaison Officer Location: Crewe/Chester/Stoke areas Contract: Temporary (initial 4 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
May 24, 2026
Full time
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE 26.81 Umbrella 35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice
May 24, 2026
Seasonal
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE 26.81 Umbrella 35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice
Job Title: Housing Officer Location: Hampshire Salary: £28,000-£35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Fixed Term Contract-6 months Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Hampshire area click apply for full job details
May 24, 2026
Contractor
Job Title: Housing Officer Location: Hampshire Salary: £28,000-£35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Fixed Term Contract-6 months Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Hampshire area click apply for full job details
Hours: 37 hours per week Salary: £29,839 per annum Location: Gloucester Are you passionate about supporting older and vulnerable people to live independently within safe, well-managed homes? Our client is seeking a Housing with Care Officer to deliver high-quality housing management services within their Housing with Care schemes click apply for full job details
May 24, 2026
Full time
Hours: 37 hours per week Salary: £29,839 per annum Location: Gloucester Are you passionate about supporting older and vulnerable people to live independently within safe, well-managed homes? Our client is seeking a Housing with Care Officer to deliver high-quality housing management services within their Housing with Care schemes click apply for full job details
Contract Type : 18 Month / Fixed Term Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officerto join our Area Team. In this role, youll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers click apply for full job details
May 24, 2026
Full time
Contract Type : 18 Month / Fixed Term Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officerto join our Area Team. In this role, youll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers click apply for full job details
Income Officer - Leading North London Housing Association Joshua Robert Recruitment is delighted to represent a well-established housing association in their search for an experienced Income Officer to join their dedicated team. Our client manages around 1,400 homes across North London, delivering excellent housing services alongside supported living schemes. With a strong local presence and commitment to making a real difference in their communities, they're seeking a skilled professional to strengthen their income management function. The Opportunity - Location: North London, hybrid working - Salary: £36,487.75 - Contract: Permanent, 37.5 hours per week - Reports to: Income Team Leader What You'll Be Doing: -Leading the complete arrears recovery process from initial contact through to court proceedings -Maximising income collection whilst prioritising tenancy sustainment -Preparing and serving legal notices, attending court hearings, and presenting cases -Building partnerships with Housing Benefit, DWP, and local support agencies -Delivering early intervention support including income maximisation and budgeting advice -Conducting new tenant visits and providing ongoing tenancy sustainment support -Maintaining comprehensive case records and contributing to team performance What You'll Bring: -Proven experience in income management or debt recovery within social housing -Strong knowledge of housing legislation and legal recovery processes -Court experience and confidence presenting cases to district judges -Excellent customer service skills with ability to handle sensitive situations -Commitment to supporting vulnerable residents whilst achieving collection targets -Strong organisational abilities and attention to detail What's on Offer: -Competitive benefits package including 25 days holiday plus bank holidays -Health care cashback scheme and employee assistance programme -Generous pension contributions -Flexible working arrangements in a supportive team environment -Opportunity to make a genuine difference in local communities This is an excellent opportunity for an experienced income professional to join a values-driven organisation where your expertise in arrears management will directly contribute to sustaining tenancies and supporting residents. For a confidential discussion about this role, please contact Kieran Williams at Joshua Robert Recruitment.
May 24, 2026
Contractor
Income Officer - Leading North London Housing Association Joshua Robert Recruitment is delighted to represent a well-established housing association in their search for an experienced Income Officer to join their dedicated team. Our client manages around 1,400 homes across North London, delivering excellent housing services alongside supported living schemes. With a strong local presence and commitment to making a real difference in their communities, they're seeking a skilled professional to strengthen their income management function. The Opportunity - Location: North London, hybrid working - Salary: £36,487.75 - Contract: Permanent, 37.5 hours per week - Reports to: Income Team Leader What You'll Be Doing: -Leading the complete arrears recovery process from initial contact through to court proceedings -Maximising income collection whilst prioritising tenancy sustainment -Preparing and serving legal notices, attending court hearings, and presenting cases -Building partnerships with Housing Benefit, DWP, and local support agencies -Delivering early intervention support including income maximisation and budgeting advice -Conducting new tenant visits and providing ongoing tenancy sustainment support -Maintaining comprehensive case records and contributing to team performance What You'll Bring: -Proven experience in income management or debt recovery within social housing -Strong knowledge of housing legislation and legal recovery processes -Court experience and confidence presenting cases to district judges -Excellent customer service skills with ability to handle sensitive situations -Commitment to supporting vulnerable residents whilst achieving collection targets -Strong organisational abilities and attention to detail What's on Offer: -Competitive benefits package including 25 days holiday plus bank holidays -Health care cashback scheme and employee assistance programme -Generous pension contributions -Flexible working arrangements in a supportive team environment -Opportunity to make a genuine difference in local communities This is an excellent opportunity for an experienced income professional to join a values-driven organisation where your expertise in arrears management will directly contribute to sustaining tenancies and supporting residents. For a confidential discussion about this role, please contact Kieran Williams at Joshua Robert Recruitment.
Role Purpose Responsible to the Senior Lettings Officer for the day to day operations in respect of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes as required. Responsibilities To be responsible for the efficient and sensitive letting and pre letting of both Council and Housing Association properties. To undertake nominations to Special Schemes and Housing Associations, ensuring all nominations procedures are followed To deputise for the Senior Lettings Officer in their absence and supervise Lettings Assistants as appropriate. To preparing reports and undertaking special projects and investigations as required. To responding to correspondence, including Members' casework and enquiries from other services, agencies and Senior Managers. To preparing reports for consideration ant the Case Review Panel and administering and monitoring the appeals system. Requirements Experience working in letting withing social housing, councils, housing associations To identify cases that fall outside Council policy that may warrant priority consideration and drawing such cases to the attention of the appropriate Team leader. This will involve participation in the case review process To undertake other tasks in any section of the Allocations and Temporary accommodation Service, which are relevant to the postholder's area of work and commensurate with their level of responsibility. Contract Initial 6 month contract with the opportunity to extend Monday to Friday 9am to 5pm PAYE via Umbrella If you are interested in this position and meet the requirements, APPLY NOW!
May 24, 2026
Seasonal
Role Purpose Responsible to the Senior Lettings Officer for the day to day operations in respect of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes as required. Responsibilities To be responsible for the efficient and sensitive letting and pre letting of both Council and Housing Association properties. To undertake nominations to Special Schemes and Housing Associations, ensuring all nominations procedures are followed To deputise for the Senior Lettings Officer in their absence and supervise Lettings Assistants as appropriate. To preparing reports and undertaking special projects and investigations as required. To responding to correspondence, including Members' casework and enquiries from other services, agencies and Senior Managers. To preparing reports for consideration ant the Case Review Panel and administering and monitoring the appeals system. Requirements Experience working in letting withing social housing, councils, housing associations To identify cases that fall outside Council policy that may warrant priority consideration and drawing such cases to the attention of the appropriate Team leader. This will involve participation in the case review process To undertake other tasks in any section of the Allocations and Temporary accommodation Service, which are relevant to the postholder's area of work and commensurate with their level of responsibility. Contract Initial 6 month contract with the opportunity to extend Monday to Friday 9am to 5pm PAYE via Umbrella If you are interested in this position and meet the requirements, APPLY NOW!
Responsibilities To undertake Void property support duties under the direction of the Voids manager. To handle and maintain confidential and commercially sensitive information professionally. To upload void specifications in line with schedules of work. To act as a liaison between the Voids and lettings team and repairs business team. To input and process payments for authorisation in accordance with financial procedures and within the limits of authorising officers. To provide direct support and advice in resolving issues and identify and recommend improvements that may require changes in procedures. To work independently and on own initiative on assigned work-streams; assessing and resolving issues, in line with policies and procedures, escalating more complex issues where appropriate. Requirements Experience of working with a range of databases, spreadsheet and information systems Experience working with previous Councils/ Housing Associations Experience of co-ordinating projects and working at a range of levels within organisations and externally General knowledge of the local authority or other public sector or voluntary organisations. Experience as a Business Support Officer previously is preferred Contract Initial 3 month contract Monday to Friday 9am to 5pm (hybrid working) PAYE via Umbrella If you are interested in this position APPLY NOW!
May 24, 2026
Seasonal
Responsibilities To undertake Void property support duties under the direction of the Voids manager. To handle and maintain confidential and commercially sensitive information professionally. To upload void specifications in line with schedules of work. To act as a liaison between the Voids and lettings team and repairs business team. To input and process payments for authorisation in accordance with financial procedures and within the limits of authorising officers. To provide direct support and advice in resolving issues and identify and recommend improvements that may require changes in procedures. To work independently and on own initiative on assigned work-streams; assessing and resolving issues, in line with policies and procedures, escalating more complex issues where appropriate. Requirements Experience of working with a range of databases, spreadsheet and information systems Experience working with previous Councils/ Housing Associations Experience of co-ordinating projects and working at a range of levels within organisations and externally General knowledge of the local authority or other public sector or voluntary organisations. Experience as a Business Support Officer previously is preferred Contract Initial 3 month contract Monday to Friday 9am to 5pm (hybrid working) PAYE via Umbrella If you are interested in this position APPLY NOW!
A North London Local Authority is seeking an experienced Environmental Health Manager for a 3-month contract paying £441 per day Umbrella (Inside IR35). This is an excellent opportunity for an accomplished housing or environmental health professional to step into a leadership role where your expertise will directly improve housing standards, support residents, and drive enforcement excellence across the borough. You will manage and support a team of PRS officers, ensuring a consistent, resident-focused service aligned with service standards and the council's PRS Charter. The role requires a proactive and solution-focused manager who can motivate teams, manage complex casework, and confidently lead on enforcement activity, legal proceedings, inspections, and operational performance. As the subject matter expert, you will provide guidance on all aspects of PRS legislation and enforcement, including property licensing, Housing Act compliance, environmental protection matters, and tenancy legislation. You will also play a key role in developing policies and procedures, improving reporting systems, maintaining accurate records, and ensuring public-facing information remains clear and compliant. To be successful, you will have previous experience within a Private Sector Housing or Residential Environmental Health team, alongside proven management or supervisory experience. You must have a strong understanding of relevant housing legislation, including the Housing Acts 1988 & 2004, Environmental Protection Act 1990, Renters' Rights Act 2025, and related enforcement powers. The ideal candidate will be confident managing prosecutions, financial penalties, tribunals, and complex investigations, while also demonstrating excellent communication, organisational, and stakeholder management skills. Strong IT literacy and experience using housing or licensing systems are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 24, 2026
Contractor
A North London Local Authority is seeking an experienced Environmental Health Manager for a 3-month contract paying £441 per day Umbrella (Inside IR35). This is an excellent opportunity for an accomplished housing or environmental health professional to step into a leadership role where your expertise will directly improve housing standards, support residents, and drive enforcement excellence across the borough. You will manage and support a team of PRS officers, ensuring a consistent, resident-focused service aligned with service standards and the council's PRS Charter. The role requires a proactive and solution-focused manager who can motivate teams, manage complex casework, and confidently lead on enforcement activity, legal proceedings, inspections, and operational performance. As the subject matter expert, you will provide guidance on all aspects of PRS legislation and enforcement, including property licensing, Housing Act compliance, environmental protection matters, and tenancy legislation. You will also play a key role in developing policies and procedures, improving reporting systems, maintaining accurate records, and ensuring public-facing information remains clear and compliant. To be successful, you will have previous experience within a Private Sector Housing or Residential Environmental Health team, alongside proven management or supervisory experience. You must have a strong understanding of relevant housing legislation, including the Housing Acts 1988 & 2004, Environmental Protection Act 1990, Renters' Rights Act 2025, and related enforcement powers. The ideal candidate will be confident managing prosecutions, financial penalties, tribunals, and complex investigations, while also demonstrating excellent communication, organisational, and stakeholder management skills. Strong IT literacy and experience using housing or licensing systems are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are looking for a driven and commercially aware Housing Procurement Officer to join our Housing team. You will play a key role in increasing the supply of good-quality accommodation by sourcing and securing private rented properties for use as temporary accommodation and longer-term council housing. Working closely with landlords, agents, and internal housing teams, you will help reduce reliance on emergency accommodation and support the council in meeting its duties under the Housing Act 1996 and Homelessness Reduction Act 2017. Key Responsibilities Procure private sector properties for use as temporary accommodation and council-managed housing Develop and maintain strong relationships with landlords, letting agents, and property providers Negotiate lease agreements and financial terms to secure cost-effective accommodation Identify suitable properties in line with housing demand, location needs, and affordability criteria Ensure all properties meet required standards, including safety and compliance regulations (e.g. HHSRS) Work collaboratively with Housing Options and Homelessness teams to meet placement demand Monitor property performance, occupancy levels, and value for money Support initiatives to reduce the use of B&B and nightly paid accommodation Maintain accurate records and ensure compliance with internal policies and procedures About You Experience in housing, property procurement, lettings, or landlord engagement Strong negotiation and influencing skills with a commercial mindset Good understanding of housing legislation, including Housing Act 1996 and Homelessness Reduction Act 2017 Knowledge of property standards and compliance requirements Ability to build and manage relationships with a range of stakeholders Strong organisational skills with the ability to manage multiple priorities Proficient in IT systems and maintaining accurate records A proactive, target-driven approach to increasing housing supply If you have the relevant skills then please apply today!
May 24, 2026
Seasonal
We are looking for a driven and commercially aware Housing Procurement Officer to join our Housing team. You will play a key role in increasing the supply of good-quality accommodation by sourcing and securing private rented properties for use as temporary accommodation and longer-term council housing. Working closely with landlords, agents, and internal housing teams, you will help reduce reliance on emergency accommodation and support the council in meeting its duties under the Housing Act 1996 and Homelessness Reduction Act 2017. Key Responsibilities Procure private sector properties for use as temporary accommodation and council-managed housing Develop and maintain strong relationships with landlords, letting agents, and property providers Negotiate lease agreements and financial terms to secure cost-effective accommodation Identify suitable properties in line with housing demand, location needs, and affordability criteria Ensure all properties meet required standards, including safety and compliance regulations (e.g. HHSRS) Work collaboratively with Housing Options and Homelessness teams to meet placement demand Monitor property performance, occupancy levels, and value for money Support initiatives to reduce the use of B&B and nightly paid accommodation Maintain accurate records and ensure compliance with internal policies and procedures About You Experience in housing, property procurement, lettings, or landlord engagement Strong negotiation and influencing skills with a commercial mindset Good understanding of housing legislation, including Housing Act 1996 and Homelessness Reduction Act 2017 Knowledge of property standards and compliance requirements Ability to build and manage relationships with a range of stakeholders Strong organisational skills with the ability to manage multiple priorities Proficient in IT systems and maintaining accurate records A proactive, target-driven approach to increasing housing supply If you have the relevant skills then please apply today!
Housing Officer Bournemouth Hybrid Rate: £22.98 per hour IR35 Status: Inside Initial Contract Length: 6 months Start Date: ASAP Working Hours: 37 Hours: 8:30 - 17:00 Role Summary This is an opportunity to join a local authority housing team in Bournemouth, providing a high-quality housing service focused on sustaining tenancies and resolving complex housing issues. You will manage a varied and challenging caseload, act as an escalation point for colleagues and customers, and work closely with internal teams and external agencies to deliver effective housing solutions. The role also offers the chance to contribute to service improvements, small projects, and policy development. What you will do as a Housing Officer - Act as an escalation point for complex tenancy and housing issues, including allocations, applications, and assessments - Manage a complex caseload covering areas such as anti-social behaviour, safeguarding, fraud, and tenancy breaches - Investigate cases, determine appropriate actions, and progress enforcement proceedings in line with legislation and policy - Serve legal notices, attend court, and present evidence while liaising with legal teams, police, and other stakeholders - Lead and co-ordinate responses to issues such as anti-social behaviour and domestic abuse, including multi-agency working - Engage with tenants and residents, providing advice and support to resolve issues and improve service delivery - Contribute to small projects, service improvements, and policy development within the housing team What you will need as a Housing Officer - Diploma qualification or equivalent experience (CIH qualification desirable) - Strong knowledge of housing legislation, tenant and landlord rights - Experience managing complex caseloads within housing management - Proven experience handling enforcement and legal proceedings - Experience dealing with anti-social behaviour cases and safeguarding concerns - Ability to communicate effectively and influence outcomes in challenging situations - Strong organisational skills with the ability to manage workload under pressure What's on offer - Competitive rate of £22.98 per hour - Hybrid working arrangement - Opportunity to work within a supportive local authority environment - Exposure to complex and varied housing cases - Potential for contract extension Apply NOW or contact me directly to discuss this Housing Officer opportunity in more detail.
May 24, 2026
Contractor
Housing Officer Bournemouth Hybrid Rate: £22.98 per hour IR35 Status: Inside Initial Contract Length: 6 months Start Date: ASAP Working Hours: 37 Hours: 8:30 - 17:00 Role Summary This is an opportunity to join a local authority housing team in Bournemouth, providing a high-quality housing service focused on sustaining tenancies and resolving complex housing issues. You will manage a varied and challenging caseload, act as an escalation point for colleagues and customers, and work closely with internal teams and external agencies to deliver effective housing solutions. The role also offers the chance to contribute to service improvements, small projects, and policy development. What you will do as a Housing Officer - Act as an escalation point for complex tenancy and housing issues, including allocations, applications, and assessments - Manage a complex caseload covering areas such as anti-social behaviour, safeguarding, fraud, and tenancy breaches - Investigate cases, determine appropriate actions, and progress enforcement proceedings in line with legislation and policy - Serve legal notices, attend court, and present evidence while liaising with legal teams, police, and other stakeholders - Lead and co-ordinate responses to issues such as anti-social behaviour and domestic abuse, including multi-agency working - Engage with tenants and residents, providing advice and support to resolve issues and improve service delivery - Contribute to small projects, service improvements, and policy development within the housing team What you will need as a Housing Officer - Diploma qualification or equivalent experience (CIH qualification desirable) - Strong knowledge of housing legislation, tenant and landlord rights - Experience managing complex caseloads within housing management - Proven experience handling enforcement and legal proceedings - Experience dealing with anti-social behaviour cases and safeguarding concerns - Ability to communicate effectively and influence outcomes in challenging situations - Strong organisational skills with the ability to manage workload under pressure What's on offer - Competitive rate of £22.98 per hour - Hybrid working arrangement - Opportunity to work within a supportive local authority environment - Exposure to complex and varied housing cases - Potential for contract extension Apply NOW or contact me directly to discuss this Housing Officer opportunity in more detail.
An excellent opportunity has arisen for an experienced and detail-focused Business Support & Intelligence Officer to join a busy Community Safety operational team on behalf of our public sector client. This hybrid role offers the opportunity to work within a supportive team environment, with a minimum of one office-based day per week at offices in Torquay. The successful candidate will play a key role in supporting operational delivery through accurate data analysis, reporting, and business support functions. Key Responsibilities of a Business Suppot & Intelligence Officer: Support the effective delivery of Community Safety operational case management and service delivery systems. Provide business support across service areas including: Licensing Food & Safety Trading Standards Neighbourhoods Housing Standards Compile, analyse, and interpret statistical and performance information to identify trends and support service improvement. Undertake analytical preparation, research, and data collection activities. Maintain and manage databases, ensuring information is accurate, up to date, and handled confidentially. Prepare reports, documentation, and operational performance information for management and service teams. Support continuous improvement initiatives through data-led operational insights. Assist with monitoring service performance and operational outcomes. Candidate Requirements: Strong attention to detail and a high degree of accuracy. Advanced proficiency in Microsoft Excel. Ability to analyse and interpret complex statistical and operational information. Experience of database management and handling confidential information appropriately. Excellent organisational and administrative skills. Ability to manage workloads effectively and work both independently and as part of a small team. Previous experience within business support, intelligence, performance, or administrative environments is desirable. Experience within public sector, regulatory, or community safety environments would be advantageous. This is an excellent opportunity for a highly organised and analytical individual seeking a flexible part-time role within a professional operational environment. If this Business Support & Intelligence Officer role is of interest, please apply or contact (url removed)
May 24, 2026
Contractor
An excellent opportunity has arisen for an experienced and detail-focused Business Support & Intelligence Officer to join a busy Community Safety operational team on behalf of our public sector client. This hybrid role offers the opportunity to work within a supportive team environment, with a minimum of one office-based day per week at offices in Torquay. The successful candidate will play a key role in supporting operational delivery through accurate data analysis, reporting, and business support functions. Key Responsibilities of a Business Suppot & Intelligence Officer: Support the effective delivery of Community Safety operational case management and service delivery systems. Provide business support across service areas including: Licensing Food & Safety Trading Standards Neighbourhoods Housing Standards Compile, analyse, and interpret statistical and performance information to identify trends and support service improvement. Undertake analytical preparation, research, and data collection activities. Maintain and manage databases, ensuring information is accurate, up to date, and handled confidentially. Prepare reports, documentation, and operational performance information for management and service teams. Support continuous improvement initiatives through data-led operational insights. Assist with monitoring service performance and operational outcomes. Candidate Requirements: Strong attention to detail and a high degree of accuracy. Advanced proficiency in Microsoft Excel. Ability to analyse and interpret complex statistical and operational information. Experience of database management and handling confidential information appropriately. Excellent organisational and administrative skills. Ability to manage workloads effectively and work both independently and as part of a small team. Previous experience within business support, intelligence, performance, or administrative environments is desirable. Experience within public sector, regulatory, or community safety environments would be advantageous. This is an excellent opportunity for a highly organised and analytical individual seeking a flexible part-time role within a professional operational environment. If this Business Support & Intelligence Officer role is of interest, please apply or contact (url removed)
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
May 24, 2026
Seasonal
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
May 24, 2026
Seasonal
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Hays Construction and Property
Loughborough, Leicestershire
Housing Standards Team Leader (Temporary Contract)Location: Hybrid - 2 days in office, 3 days remote Contract: 3-6 months (PAYE or Umbrella) Hours: Full-time, 5 days per week Rate: 28 per hour Team Size: Managing 6 officersAbout the RoleWe are seeking an experienced Housing Standards Team Leader to join our Private Sector Residential Standards team within the Local Authority on a temporary basis. This is an opportunity to lead a high-performing service that ensures safe, legally compliant, and well-managed homes across the private rented sector.You will oversee a team responsible for property disrepair investigations, enforcement activities, tenancy and landlord compliance, HMO regulation, licensing processes, and proactive work aligned with the Renters' Rights Act and other relevant legislation.This position is ideal for someone who has previously led a housing standards or environmental health function and can step into a fast-paced operational leadership role with confidence.Key Responsibilities Lead, supervise, and support a team of 6-10 Housing Standards Officers. Oversee complex casework relating to: Property disrepair Private sector housing enforcement Tenancy management issues HMO inspection and compliance Licensing schemes and enforcement Ensure timely and robust investigations and enforcement under relevant housing legislation. Provide expert advice on the Housing Health and Safety Rating System (HHSRS) and ensure consistent application across the team. Monitor workload, performance, and service delivery standards. Support the implementation of policies relating to the Renters' Rights Act and other emerging regulatory requirements. Represent the service in internal meetings, multi-agency work, or legal proceedings where required. Essential Requirements HHSRS qualification (mandatory). Demonstrable experience working within private sector housing standards. Previous experience as a Team Leader, Senior Officer, or Manager within a housing enforcement or environmental health team. Strong understanding of legislation including: Housing Act 2004 Renters' Rights Act HMO licensing requirements Landlord and tenant regulations Excellent organisational and people-management skills. Ability to manage complex enforcement cases and support officers in decision-making. What We Offer Competitive pay at 28 per Umbrella or PAYE equivalent Flexible hybrid working (2 days in office). The opportunity to lead a respected housing standards service and contribute to safe, high-quality homes in the private rented sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 24, 2026
Seasonal
Housing Standards Team Leader (Temporary Contract)Location: Hybrid - 2 days in office, 3 days remote Contract: 3-6 months (PAYE or Umbrella) Hours: Full-time, 5 days per week Rate: 28 per hour Team Size: Managing 6 officersAbout the RoleWe are seeking an experienced Housing Standards Team Leader to join our Private Sector Residential Standards team within the Local Authority on a temporary basis. This is an opportunity to lead a high-performing service that ensures safe, legally compliant, and well-managed homes across the private rented sector.You will oversee a team responsible for property disrepair investigations, enforcement activities, tenancy and landlord compliance, HMO regulation, licensing processes, and proactive work aligned with the Renters' Rights Act and other relevant legislation.This position is ideal for someone who has previously led a housing standards or environmental health function and can step into a fast-paced operational leadership role with confidence.Key Responsibilities Lead, supervise, and support a team of 6-10 Housing Standards Officers. Oversee complex casework relating to: Property disrepair Private sector housing enforcement Tenancy management issues HMO inspection and compliance Licensing schemes and enforcement Ensure timely and robust investigations and enforcement under relevant housing legislation. Provide expert advice on the Housing Health and Safety Rating System (HHSRS) and ensure consistent application across the team. Monitor workload, performance, and service delivery standards. Support the implementation of policies relating to the Renters' Rights Act and other emerging regulatory requirements. Represent the service in internal meetings, multi-agency work, or legal proceedings where required. Essential Requirements HHSRS qualification (mandatory). Demonstrable experience working within private sector housing standards. Previous experience as a Team Leader, Senior Officer, or Manager within a housing enforcement or environmental health team. Strong understanding of legislation including: Housing Act 2004 Renters' Rights Act HMO licensing requirements Landlord and tenant regulations Excellent organisational and people-management skills. Ability to manage complex enforcement cases and support officers in decision-making. What We Offer Competitive pay at 28 per Umbrella or PAYE equivalent Flexible hybrid working (2 days in office). The opportunity to lead a respected housing standards service and contribute to safe, high-quality homes in the private rented sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Business Support Officer - Housing for the 3 months ongoing, at the rate of 29 per hour umbrella Job responsibilities We are seeking a proactive and detail-oriented Business Support Officer to join our Voids team. This role is pivotal in ensuring smooth administrative processes and supporting the operational functions of our housing services. You will provide essential support to the Manager, Service Managers, and Surveyor, helping maintain accurate records and streamline workflow across the department. Key Responsibilities: Accurate data inputting and maintenance of housing records. Managing key allocations and ensuring records are up-to-date. Raising orders in iWorld for contractors and monitoring progress. Updating the voids tracker to reflect current status. Issuing variation instructions as required. Chasing contractors for Gas and Electric certification and ensuring compliance. Providing general administrative support to the Manager, Service Managers, and Surveyor. Essential Skills & Experience: Previous experience in a housing or voids environment is highly desirable. Familiarity with the iWorld (NEC) system is advantageous. Strong administrative and organisational skills . Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
May 24, 2026
Seasonal
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Business Support Officer - Housing for the 3 months ongoing, at the rate of 29 per hour umbrella Job responsibilities We are seeking a proactive and detail-oriented Business Support Officer to join our Voids team. This role is pivotal in ensuring smooth administrative processes and supporting the operational functions of our housing services. You will provide essential support to the Manager, Service Managers, and Surveyor, helping maintain accurate records and streamline workflow across the department. Key Responsibilities: Accurate data inputting and maintenance of housing records. Managing key allocations and ensuring records are up-to-date. Raising orders in iWorld for contractors and monitoring progress. Updating the voids tracker to reflect current status. Issuing variation instructions as required. Chasing contractors for Gas and Electric certification and ensuring compliance. Providing general administrative support to the Manager, Service Managers, and Surveyor. Essential Skills & Experience: Previous experience in a housing or voids environment is highly desirable. Familiarity with the iWorld (NEC) system is advantageous. Strong administrative and organisational skills . Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Marks Consulting Partners are currently looking for a Housing Options Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Managing a caseload of residents at risk of homelessness, providing proactive housing advice and prevention solutions Assessing homelessness applications in line with Housing Act 1996 Part VII and relevant legislation Delivering homelessness prevention and relief duties, ensuring statutory timescales and targets are achieved Providing advice on security of tenure, housing rights and wider housing options available to residents Supporting residents to access alternative accommodation, including private rented sector and move-on options Working closely with landlords, letting agents and support services to prevent homelessness and secure sustainable housing outcomes Managing complex and high-risk cases, including safeguarding concerns and vulnerable households Conducting detailed assessments, maintaining accurate case records and preparing decision letters Working collaboratively with Allocations, Social Care and external agencies to deliver a joined-up service Investigating complaints, member enquiries and potential fraudulent applications for housing assistance Supporting service improvement initiatives and contributing to homelessness prevention strategies What You Will Need Experience working within Housing Options, Homelessness Prevention or a similar Local Authority housing service Strong knowledge of Housing Act 1996 Part VII and homelessness legislation Experience managing complex homelessness and prevention cases Strong understanding of safeguarding and supporting vulnerable residents Excellent communication and negotiation skills Ability to work effectively in a fast-paced, target-driven environment Experience working with landlords, support agencies and multi-disciplinary teams Strong IT and case management skills with the ability to maintain accurate records Ability to provide clear housing advice and make informed statutory decisions
May 24, 2026
Contractor
Marks Consulting Partners are currently looking for a Housing Options Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Managing a caseload of residents at risk of homelessness, providing proactive housing advice and prevention solutions Assessing homelessness applications in line with Housing Act 1996 Part VII and relevant legislation Delivering homelessness prevention and relief duties, ensuring statutory timescales and targets are achieved Providing advice on security of tenure, housing rights and wider housing options available to residents Supporting residents to access alternative accommodation, including private rented sector and move-on options Working closely with landlords, letting agents and support services to prevent homelessness and secure sustainable housing outcomes Managing complex and high-risk cases, including safeguarding concerns and vulnerable households Conducting detailed assessments, maintaining accurate case records and preparing decision letters Working collaboratively with Allocations, Social Care and external agencies to deliver a joined-up service Investigating complaints, member enquiries and potential fraudulent applications for housing assistance Supporting service improvement initiatives and contributing to homelessness prevention strategies What You Will Need Experience working within Housing Options, Homelessness Prevention or a similar Local Authority housing service Strong knowledge of Housing Act 1996 Part VII and homelessness legislation Experience managing complex homelessness and prevention cases Strong understanding of safeguarding and supporting vulnerable residents Excellent communication and negotiation skills Ability to work effectively in a fast-paced, target-driven environment Experience working with landlords, support agencies and multi-disciplinary teams Strong IT and case management skills with the ability to maintain accurate records Ability to provide clear housing advice and make informed statutory decisions
Leeds Federated Housing Association Ltd
Leeds, Yorkshire
Job Title: Neighbourhood Officer Location: Leeds Salary: £35,803 per year Job Type: Full time, 18 Month / Fixed Term Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team click apply for full job details
May 24, 2026
Contractor
Job Title: Neighbourhood Officer Location: Leeds Salary: £35,803 per year Job Type: Full time, 18 Month / Fixed Term Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team click apply for full job details
Housing Officer - Inverness-shire, UK (Temporary post) Our client is a well-respected and forward-thinking social housing organisation committed to delivering high-quality housing management services across the North of Scotland. They pride themselves on fostering a supportive and inclusive environment, dedicated to improving the lives of their residents and communities. This is an excellent opportunity for a dedicated Housing Officer to make a meaningful impact within a reputable organisation that values professional development and community engagement. Job Responsibilities Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids. Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations. Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements. Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance. Help to develop and maintain effective internal and external working relationships with stakeholders and partners. Assist in the development and application of relevant policies, procedures, and best practices. Ensure all duties are carried out in line with the organisation's values and policies. Required Skills & Qualifications Achieved or actively working towards a Housing HNC or equivalent qualification. Educated at least to Higher grade. Several year's experience working in a customer-focused environment. Minimum of 2 year's relevant experience within housing management, tenancy support, and/or allocations. Experience in managing challenging situations with resilience, flexibility, and confidence. Current and full UK driving licence with access to own vehicle; ability to travel independently across various locations within the area. Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences. Good understanding of relevant legislation, policies, and good practice within social housing. Proficiency in managing complaints and resolving conflicts professionally. Why Join Us? This role offers a competitive salary, mileage allowance, and the opportunity to work within a supportive team dedicated to making a positive difference in local communities. Hybrid working arrangements provide flexibility, with 1-2 days per week in the office to foster collaboration and team spirit. If you are passionate about community development and have the skills and experience to excel in housing management, we want to hear from you! Apply Today! Take the next step in your career by joining a reputable organisation committed to excellence in social housing. Submit your application now and become a vital part of a team dedicated to improving lives and building stronger communities. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
May 24, 2026
Seasonal
Housing Officer - Inverness-shire, UK (Temporary post) Our client is a well-respected and forward-thinking social housing organisation committed to delivering high-quality housing management services across the North of Scotland. They pride themselves on fostering a supportive and inclusive environment, dedicated to improving the lives of their residents and communities. This is an excellent opportunity for a dedicated Housing Officer to make a meaningful impact within a reputable organisation that values professional development and community engagement. Job Responsibilities Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids. Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations. Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements. Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance. Help to develop and maintain effective internal and external working relationships with stakeholders and partners. Assist in the development and application of relevant policies, procedures, and best practices. Ensure all duties are carried out in line with the organisation's values and policies. Required Skills & Qualifications Achieved or actively working towards a Housing HNC or equivalent qualification. Educated at least to Higher grade. Several year's experience working in a customer-focused environment. Minimum of 2 year's relevant experience within housing management, tenancy support, and/or allocations. Experience in managing challenging situations with resilience, flexibility, and confidence. Current and full UK driving licence with access to own vehicle; ability to travel independently across various locations within the area. Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences. Good understanding of relevant legislation, policies, and good practice within social housing. Proficiency in managing complaints and resolving conflicts professionally. Why Join Us? This role offers a competitive salary, mileage allowance, and the opportunity to work within a supportive team dedicated to making a positive difference in local communities. Hybrid working arrangements provide flexibility, with 1-2 days per week in the office to foster collaboration and team spirit. If you are passionate about community development and have the skills and experience to excel in housing management, we want to hear from you! Apply Today! Take the next step in your career by joining a reputable organisation committed to excellence in social housing. Submit your application now and become a vital part of a team dedicated to improving lives and building stronger communities. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
