3063 jobs found

Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • A flexible contract of 40 or 45 hours a week • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.

Waking Night Residential Childcare Support Worker Company : Apple Orchard Salary: 28,619.14 per annum with potential to earn extra with overtime hours. Location: Guildford, Surrey Contract: Full Time, permanent Specific Hours : Approx 40 hours per week. 10pm - 9am working five days on and five off. Apple Orchard provides safe, nurturing environments where young people can build positive relationships, overcome past challenges and achieve their full potential. We're looking for friendly, outgoing Waking Night Residential Childcare Support Workers to join our supportive team. A Level 3 qualification in Residential Childcare (or similar) is ideal, but not essential - we welcome applications from those willing to work towards it. Benefits: Company pension Access to our Exchange Employee Discount Scheme Access to wellbeing programmes via our Exchange Provision Promotion opportunities Responsibilities: Work approx. 55 hours per week on a rota of 5 nights on, 5 nights off, with occasional extra cover if needed. Promote the welfare and safety of young people in line with the Children Act 1989. Attend weekly staff meetings/supervision when not on shift the night before. Take part in required training and attend the annual summer holiday when needed. Arrive on time, complete handovers, and stay informed about each young person's needs and events of the day. Build an understanding of each young person to help assess and meet their ongoing emotional and practical needs. Support consistent bedtime routines and encourage good hygiene habits. Monitor young people throughout the night, recording all disturbances, movements and key events clearly. Complete nightly paperwork, including the Daily Register, fridge/freezer checks, fire alarm tests and task sheets. Prepare the breakfast table, promote healthy eating, and tidy away afterwards. Carry out any additional duties requested by the line manager. Maintain safety and security at all times - this is the highest priority. Apple Orchard is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,

Role: Independent Adoption Panel Vice-Chair Panel Locations: Virtual Panel Rates of Pay: 500 per full-day panel attended ( 250 per half-day) + travel expenses at 45p/mile Adoption Panel Frequency: Monthly as standard on Thursday with potential panels to take through the year as required according to the agency's volume of applications being brought to panel About Us Adopters for Adoption is a national UK adoption agency, based in Worcestershire. The agency was set up to not only provide adoption services to those looking to become adoptive parents, but to also have a positive impact on the way those people are supported in the adoption process. Role Details Adopters for Adoption is recruiting and an exciting opportunity has arisen for an Independent Adoption Panel Vice-Chair to join our established Adoption Panel. Panel Vice Chair's Responsibilities To satisfy the requirements as outlined in Adopters for Adoption central list agreement To ensure that the panel operates within the relevant law, regulation and guidance To ensure that the panel operates within the policies of Adopters for Adoption To prepare for each panel meeting by reading all panel papers carefully and critically To chair meetings of the panel and to ensure that all those attending panel are treated with respect and courtesy To respect at all times the confidential nature of the agency's work To address diversity issues and to promote anti-discriminatory practice at all times To facilitate panel members to consider the information presented to them before making their recommendation, reaching a consensus wherever possible To manage the process of identifying the questions which panel will explore with social workers and/or applicants and agreeing who will ask those questions To meet with applicants prior to them joining the panel, to explain the process To ensure that the panel is clear about the reasons for its recommendations and that these are recorded in the minutes Where there is a split or contentious panel recommendation, to facilitate each panel member in turn to explain the reason for her/his views and to ensure that these are formally recorded in the minutes To enable those attending panel to contribute effectively (e.g. enabling social workers to present their case in a constructive manner) To ensure that the minutes of the panel are accurate and are signed and returned to the agency in a timely manner To attend meetings of the Independent Review Mechanism if required To facilitate the panels in their role of monitoring the quality of work presented to the panel To feedback any concerns about the management of cases through the appropriate departmental channels To attend the quarterly review panel meetings to review the management and the functioning of the panel To attend two panel training days each year and complete all mandatory training as identified by the agency To keep abreast of current practice issues in adoption, fostering and other permanent placements and seek to promote best practice within the panel and the agency To assist the agency to identify training needs within the panels and the agency To take part in the interviewing of prospective panel members and advise the agency on appointments to the panels To assist in the induction of new panel members Together with the agency adviser, to undertake the annual review of the performance of panel members To bring to the attention of the panel manager, situations in which panel members are not meeting the requirements of the central list agreement for panel members Requirements Experience, either professionally or personally or both, of the placement of children in adoptive/foster families and of children being cared for away from their birth family Extensive experience of chairing child care meetings e.g. panels, child protection conferences Sound understanding of the adoption and fostering process and relevant legislation, guidance, regulations, and standards Knowledge of the importance of partnership in adoption and fostering practice Understanding, knowledge, and experience relating to children and young people and their needs throughout their development Understanding of the role of adoption and fostering in safeguarding children Knowledge of couple relationships and relationships within wider networks Authority and expertise to chair panels, ensuring that the business is covered and that the panel operates in accordance with regulations, guidance, and the policies and procedures of the agency Ability to assist panels in the effective use of time Ability to analyse and explain complex information Ability to identify and summarise key issues clearly and succinctly Excellent oral and written communication skills Ability to enable all participants to contribute effectively Ability to monitor the performance of panel members Ability to ask questions that are relevant, sensitive, diplomatic, and appropriate Ability to manage the expression of strongly held but possibly conflicting views by panel members, and to help the panel reach a recommendation that takes account of all of these views Ability to scrutinise, monitor, and challenge practice A commitment to safeguarding and the need to offer a safe re-parenting experience A commitment to promoting children's welfare A commitment to children retaining contact with members of their birth family if this is in their best interests A commitment to keeping children within their own family or community where this is possible A commitment to fostering and adoption as a way of meeting a child's need Recognition of the lifelong impact of fostering and adoption on all parties An awareness of the richness of different kinds of families and their potential for meeting children's needs An appreciation of the impact of loss and separation on both adults and children An understanding and knowledge of families and how they are affected by change Other Requirements Must not be a current employee of the agency A valuing of diversity in relation to issues of ethnicity, religion, gender, disability, and sexuality Commitment to continuing personal and professional developments to maintain and update knowledge and skills Satisfactory DBS disclosure An understanding of, and a commitment to, the need for confidentiality A willingness to increase knowledge and understanding of issues through reading, discussion and training What We Offer Full induction Annual training Annual appraisal with the Head of Service For an informal discussion about this post please contact Jane Lees on (phone number removed). To be considered for this position please submit an application and we will be in touch. The successful candidate will be required to complete an enhanced DBS check, the cost of which will be met by Adopters for Adoption. Adopters for Adoption is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Adopters for Adoption is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. PandoLogic. Category:Personal Care,

Drive multidisciplinary MEP design for high-profile mission-critical facilities. Your new company We are partnering with a highly respected, global engineering consultancy to appoint a Design Manager (MEP) for Data Centres, based in London. This is a career-defining opportunity to lead multi-disciplinary design delivery across some of the UK and Europe's most complex, high-profile mission-critical facilities. In this role, you'll act as the primary design lead for major data centre programmes, driving technical excellence, setting design direction, and ensuring seamless delivery from concept through to handover. Your new role As Design Manager, you will take ownership of end-to-end MEP design delivery on large-scale data centre projects, working across mechanical, electrical, controls/BMS, sustainability and wider building-services disciplines. You will: Lead and coordinate multidisciplinary MEP design teams throughout the full project lifecycle Manage programme, cost, risk and quality, ensuring all deliverables meet technical and commercial objectives Oversee key documentation including design reports, specifications, risk registers and change logs Facilitate design reviews, client workshops and technical meetings Support procurement, testing, commissioning and post-handover activities Champion collaboration, design excellence and sustainable engineering in highly complex environments What you'll need to succeed We're looking for a proven MEP leader with a strong track record in mission-critical delivery. Qualifications: Degree in Mechanical or Electrical Engineering (or equivalent) Chartered Engineer status preferred or actively working towards 7-12 years managing MEP design on data centres or other mission-critical facilities Strong technical understanding of: UPS systems, standby generation, LV/MV distribution, earthing, batteries CRAC/CRAH, chilled water systems, pumping, control/BMS strategies Demonstrated ability to coordinate multidisciplinary engineering teams Experience managing clients, contractors, architects and stakeholders on complex programmes Confident leading meetings, managing expectations and driving outcomes What you'll get in return Opportunity to lead flagship data centre projects with a global consultancy Supportive, high-performance culture with strong career progression pathways Exposure to cutting-edge engineering challenges in one of the fastest-growing sectors Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call Adam Smeddle on . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Position: Retail Security Officer Location: St Albans Pay Rate: £13.49 per hour Hours: Various Shifts: Various SG / DS SIA licence required. Your Time at Work - To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff - To carry out Company Policy on loss prevention and ensure the safety of staff and visitors - To lawfully deter potential troublemakers on site - To observe and report incidents using the correct reporting systems - To carry out all duties assigned by the client or manager to whom you are responsible - To ensure site knowledge is kept up to date and developments at local level are identified - To understand and implement any Fire and Safety evacuation procedures - To assist, if required by the Client, with staff and contractor searches - To ensure that the Security base is always maintained in a clean and tidy condition - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T160) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

AWE is currently recruiting for a People Change Manager to play a pivotal role in supporting the delivery of people-focused change initiatives across the organisation. Location: Located between Green Park Reading and Aldermaston, with free onsite parking . Salary: Starting from 46,950 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? As the People Change Manager, you will work closely with the People Change Lead to help design and implement organisational change programmes, manage stakeholder engagement, and ensure that organisational change is delivered in a safe, legal, structured and inclusive way. As part of your role, you will: Design HR documentation, materials and processes to deliver the activities within the people change plan for AWE. For example, organisational design programmes or TUPE. Deliver change by engaging and supporting the Executive and Senior Leadership Group, internal teams, Trade Unions, and Regulators. Who are we looking for? We are ideally seeking an individual with previous experience in delivering organisational change projects aligned to business strategy and conducting impact and stakeholder assessments. You will be familiar in facilitating workshops, training, and creating legal documentation to deliver change activities across HR, projects, and leadership. We believe this role would suit a previous HR Business Partner or Employment Law Professional who are looking to specialise in transformational change, on their career path to more senior HR roles. We do need you to have the following: CIPD level 5 qualification. Experience in delivering HR organisational change programmes. Proven ability to manage multiple projects across multiple locations. Strong communication and facilitation skills. In-depth understanding and practical experience with employment regulations and best-practice organisational change. Knowledge and experience of managing the implementation of change, including an understanding of the change requirements for people systems, internal and external teams Preferably, the successful candidate must have a minimum of 5 years experience working within HR in roles such as a HR Business Partner. Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Deep understanding and hands-on experience with organisational change. Project management skills. Resilience under pressure. Excellent PowerPoint, Word and Excel skills. Growth mindset and commitment to continuous learning. Be able to provide clarity in uncertainty. Pragmatic problem-solving. Facilitation, collaboration, leadership, and coaching skills. You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Hybrid working is available for this role on an informal, non-contractual basis. Typically 2-3 days onsite per week.

Your new company An Asset management organisation focused on investing and identifying powerful trends in the investment landscape. They believe in creating longer lasting economic value and look to embed stewardship into their investment process. They are always looking to ensure that they build long-lasting relationships on behalf of their clients. Your new role A PMO is required to join the organisation to support a variety of technology and business-related initiatives across the organisation. They currently have up to 40 projects concurrently running with around 3-4 new projects initiated per month on average. This role sits within the Project Office, which is a small team comprising the Head of Project Office, 2 dedicated Project Managers and the PMO Lead. The Project Management Officer will report to the Head of Project Office. The PMO will play a key role in supporting the effective delivery and governance of this portfolio change portfolio. The PMO will be responsible for ensuring consistent application of project management standards, producing regular project governance committee materials and senior management reporting, and assisting with resource, budget and issue management. This is a hands-on, developmental role ideal for someone with prior experience in project coordination or PMO support who is looking to build analytical, governance, and stakeholder management skills in a fast-paced financial services environment. What you'll need to succeed Strong experience working in a PMO office within the financial services sector Asset management background is preferable Familiarity with project management tools, and principles and terminologyy Confident communicator, comfortable engaging with a range of stakeholders Advanced MS Excel and PowerPoint skills (e.g. data analysis, presentation formatting) Demonstrated ability to manage multiple streams of work and meet deadlines Knowledge of Regulatory change or governance processes in financial services is nice to have What you'll get in return Competitive basic salary up to 55K Hybrid working Excellent benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Success Delivery Manager London Hybrid Salary: £60,000 Exalto Consulting is recruiting for a Customer Success Delivery Manager on behalf of a growing consultancy in the digital transformation and IT service management space. This is a client-facing role for someone who can combine strong delivery leadership with relationship management and customer success. The position will suit someone who is comfortable supporting the full customer lifecycle, from early engagement and solution shaping through to implementation, ongoing support and account development. You will work closely with internal teams and customer stakeholders to make sure services are delivered effectively, expectations are well managed, and customers see clear value from the work being delivered. The role This role sits at the point where customer engagement, delivery management and service improvement come together. You will be involved in shaping solutions, leading discussions, overseeing delivery activity and helping to build strong, long-term customer relationships. Responsibilities will include: Working with internal sales and technical teams to understand customer requirements Leading discovery sessions, workshops and solution discussions Supporting proposals, statements of work and delivery planning Overseeing implementation activity across multiple engagements Managing timelines, deliverables and stakeholder expectations Maintaining strong client relationships throughout delivery and beyond Supporting service adoption, knowledge transfer and ongoing customer success Identifying opportunities to expand services and strengthen existing accounts What they are looking for This opportunity is likely to suit someone with a background in delivery, customer success, service management or consulting, ideally within a technology or ITSM environment. You will likely bring: Experience in a client-facing delivery or customer success role Strong programme or project coordination experience Confidence leading stakeholder conversations and building trusted relationships Experience supporting customers from pre-sales through to delivery and ongoing support Knowledge of IT service management principles and tooling A structured, organised approach with the ability to manage multiple priorities Strong communication skills and a professional, credible manner Experience working in agile environments and to delivery deadlines Experience with ServiceNow or similar platforms would be beneficial. Why consider it This is a good opportunity for someone who enjoys working closely with customers, bringing structure to delivery, and helping clients get real value from change and transformation work. It offers a broad role with a mix of relationship management, delivery oversight and commercial awareness.

HR Administrator Salary: Up to 23,625 per annum Contract Type: Full time, permanent Specific Hours: 35 hours per week Location: Hybrid - Bromsgrove About Polaris At Polaris, we are proud to be one of the UK's largest leading communities of children's service providers. For over 30 years, our group has included independent fostering and adoption agencies, leaving care services, therapeutic residential homes, specialist education, and bespoke children's service contracts - all united by one purpose: to improve the lives of children and young people. Our Residential Division offers therapeutic homes and schools set within both urban and rural communities, supporting young people's emotional, social, mental, and academic growth. We believe every child deserves to thrive, and we strive to create environments where they can truly reach their full potential. We are seeking a HR Administrator to join our Human Resources Team at our Bromsgrove Head Office. You will provide an organised, comprehensive and flexible HR administrative support service to the staff group across Polaris Community, ensuring all company policies are adhered to. You will also ensure all IT systems are updated and maintained, enabling the business to function effectively in line with the Polaris Community vision and values. Key Responsibilities Act as the first point of contact for HR-related enquiries, responding to calls professionally and directing or resolving queries as appropriate. Maintain accurate and up-to-date electronic and paper personnel records in line with data protection and company policies. Create and manage staff files, ensuring all required documentation is recorded on the HR database. Process changes to employee details and manage leavers, updating payroll, HR systems, and IT accordingly. Regularly chase outstanding documentation from applicants, staff, and managers within agreed service levels. Record and report equal opportunities data accurately. Support external inspections by auditing personnel files and ensuring compliance documentation is complete. Handle reference requests for ex-casual staff in line with service level agreements and confidentiality requirements. About You Previous experience in an HR or administrative role Strong organisational skills with excellent attention to detail Confident communicator with the ability to manage confidential information Comfortable working to deadlines in a fast-paced, regulated environment Proficient in Microsoft Office and HR systems What We Offer 30 days annual leave, increasing to 35 with length of service (plus Bank Holidays) Company Pension Scheme Life Insurance x2 salary Employee Discount Scheme Free Parking 500 Refer-a-Friend scheme A supportive and purpose-driven working culture Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All applicants will be subject to enhanced DBS checks and thorough referencing prior to appointment. PandoLogic. Category:Human Resources,

HR Administrator Salary: Up to 23,625 per annum Contract Type: Full time, permanent Specific Hours: 35 hours per week Location: Hybrid - Bromsgrove About Polaris At Polaris, we are proud to be one of the UK's largest leading communities of children's service providers. For over 30 years, our group has included independent fostering and adoption agencies, leaving care services, therapeutic residential homes, specialist education, and bespoke children's service contracts - all united by one purpose: to improve the lives of children and young people. Our Residential Division offers therapeutic homes and schools set within both urban and rural communities, supporting young people's emotional, social, mental, and academic growth. We believe every child deserves to thrive, and we strive to create environments where they can truly reach their full potential. We are seeking a HR Administrator to join our Human Resources Team at our Bromsgrove Head Office. You will provide an organised, comprehensive and flexible HR administrative support service to the staff group across Polaris Community, ensuring all company policies are adhered to. You will also ensure all IT systems are updated and maintained, enabling the business to function effectively in line with the Polaris Community vision and values. Key Responsibilities Act as the first point of contact for HR-related enquiries, responding to calls professionally and directing or resolving queries as appropriate. Maintain accurate and up-to-date electronic and paper personnel records in line with data protection and company policies. Create and manage staff files, ensuring all required documentation is recorded on the HR database. Process changes to employee details and manage leavers, updating payroll, HR systems, and IT accordingly. Regularly chase outstanding documentation from applicants, staff, and managers within agreed service levels. Record and report equal opportunities data accurately. Support external inspections by auditing personnel files and ensuring compliance documentation is complete. Handle reference requests for ex-casual staff in line with service level agreements and confidentiality requirements. About You Previous experience in an HR or administrative role Strong organisational skills with excellent attention to detail Confident communicator with the ability to manage confidential information Comfortable working to deadlines in a fast-paced, regulated environment Proficient in Microsoft Office and HR systems What We Offer 30 days annual leave, increasing to 35 with length of service (plus Bank Holidays) Company Pension Scheme Life Insurance x2 salary Employee Discount Scheme Free Parking 500 Refer-a-Friend scheme A supportive and purpose-driven working culture Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All applicants will be subject to enhanced DBS checks and thorough referencing prior to appointment. PandoLogic. Category:Human Resources,

HR Administrator Salary: Up to 23,625 per annum Contract Type: Full time, permanent Specific Hours: 35 hours per week Location: Hybrid - Bromsgrove About Polaris At Polaris, we are proud to be one of the UK's largest leading communities of children's service providers. For over 30 years, our group has included independent fostering and adoption agencies, leaving care services, therapeutic residential homes, specialist education, and bespoke children's service contracts - all united by one purpose: to improve the lives of children and young people. Our Residential Division offers therapeutic homes and schools set within both urban and rural communities, supporting young people's emotional, social, mental, and academic growth. We believe every child deserves to thrive, and we strive to create environments where they can truly reach their full potential. We are seeking a HR Administrator to join our Human Resources Team at our Bromsgrove Head Office. You will provide an organised, comprehensive and flexible HR administrative support service to the staff group across Polaris Community, ensuring all company policies are adhered to. You will also ensure all IT systems are updated and maintained, enabling the business to function effectively in line with the Polaris Community vision and values. Key Responsibilities Act as the first point of contact for HR-related enquiries, responding to calls professionally and directing or resolving queries as appropriate. Maintain accurate and up-to-date electronic and paper personnel records in line with data protection and company policies. Create and manage staff files, ensuring all required documentation is recorded on the HR database. Process changes to employee details and manage leavers, updating payroll, HR systems, and IT accordingly. Regularly chase outstanding documentation from applicants, staff, and managers within agreed service levels. Record and report equal opportunities data accurately. Support external inspections by auditing personnel files and ensuring compliance documentation is complete. Handle reference requests for ex-casual staff in line with service level agreements and confidentiality requirements. About You Previous experience in an HR or administrative role Strong organisational skills with excellent attention to detail Confident communicator with the ability to manage confidential information Comfortable working to deadlines in a fast-paced, regulated environment Proficient in Microsoft Office and HR systems What We Offer 30 days annual leave, increasing to 35 with length of service (plus Bank Holidays) Company Pension Scheme Life Insurance x2 salary Employee Discount Scheme Free Parking 500 Refer-a-Friend scheme A supportive and purpose-driven working culture Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All applicants will be subject to enhanced DBS checks and thorough referencing prior to appointment. PandoLogic. Category:Human Resources,

Job title: Compute Lead Contract: 3 months rolling Location: London (Hybrid) Inside IR35 Job description As the Compute & Cloud Leader, you will be responsible for the operation, stability, and optimisation of enterprise compute platforms, spanning Cloud (primarily Azure), Linux, AIX, Windows, VMware, and Red Hat environments. You will lead a team of outsourced specialists to ensure compute services are secure, resilient, and scalable, while driving automation and lifecycle management in line with industry best practices. This role requires strong technical leadership, operational discipline, and a focus on service reliability. Key Responsibilities Lead day-to-day operations of enterprise compute platforms (Cloud (Azure), Linux, AIX, Windows, VMware, Red Hat). Ensure compliance with patching, security, and configuration standards across all compute environments. Manage lifecycle activities, including End-of-Life (EoX) planning, upgrades, and migrations. Oversee platform monitoring, capacity management, and performance optimisation. Implement standard operating procedures and ensure consistency across compute services. Collaborate with engineering and architecture teams to influence design for operability. Drive automation of routine operational tasks using tools such as Ansible, SCCM, or equivalent. Lead incident and problem resolution for compute-related issues, ensuring effective RCA and remediation. Provide operational reporting on platform performance, incidents, and compliance. Manage vendor relationships for hardware and OS support contracts. Contribute to IT audits, risk assessments, and compliance reporting. Support disaster recovery testing and business continuity planning for compute platforms. Identify opportunities for continuous improvement in platform reliability, efficiency, and cost-effectiveness. Required Skills & Experience Proven experience in compute operations leadership within a large-scale enterprise. Strong technical knowledge of Cloud Infrastructure, Linux, AIX, Windows Server, VMware, and Red Hat environments. Demonstrated expertise in patch management, configuration compliance, and performance tuning. Demonstrated expertise of platform migrations, e.g. VMware to OpenShift ITIL-aligned operational management experience (incident, change, problem). Knowledge of automation and orchestration tools (e.g., Ansible, SCCM). Excellent troubleshooting and analytical skills. Strong stakeholder management and communication skills. Desirable Qualifications ITIL v4 certification. Experience with hybrid cloud and on-prem compute integration. Knowledge of containerisation platforms (Docker, Kubernetes, OpenShift). Familiarity with monitoring tools such as SCOM, SolarWinds, or Nagios. Experience managing large, distributed teams and global operations. Core Technical Skills (Must-Have) VMware (strong hands-on) Linux (Red Hat preferred) Windows Server Security vulnerability management & patching Enterprise compute platforms Cloud / Modern Infrastructure (Highly Desirable) Containers & orchestration: Docker Kubernetes OpenShift / OpenStack Infrastructure as Code CI/CD pipelines Automation (Ansible) Experience modernising traditional VM / physical estates into cloud-native or hybrid models Soft Skills & Profile Fit Strong hands-on technologist (not primarily managerial) Able to advise on "what good looks like" from prior transformation experience Comfortable working in post-incident recovery environments Collaborative and visible in-office presence

Position: Retail Security Officer Location: Folkestone Pay Rate: £14.35 per hour Hours: Various Shifts: Various SG / DS SIA licence required. Your Time at Work - To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff - To carry out Company Policy on loss prevention and ensure the safety of staff and visitors - To lawfully deter potential troublemakers on site - To observe and report incidents using the correct reporting systems - To carry out all duties assigned by the client or manager to whom you are responsible - To ensure site knowledge is kept up to date and developments at local level are identified - To understand and implement any Fire and Safety evacuation procedures - To assist, if required by the Client, with staff and contractor searches - To ensure that the Security base is always maintained in a clean and tidy condition - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T30) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE 26.81 Umbrella 35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice

IT Support Engineer - Microsoft Platform - Eco- Environment Services Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions. Role Snapshot - Sheffield HQ: Salary: 40,000 - 45,000 per annum Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office Hours: 08:30 - 17:00, Monday to Friday Reporting to: Group Information Systems Manager Occasional travel to other UK sites required About the Role: As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies. Key Responsibilities: Provide 3rd line technical support, acting as an escalation point for complex incidents and problems. Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments. Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best practices. Maintain and test backup, disaster recovery, and business continuity solutions. Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019). Solid understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-entity environments. Strong troubleshooting, analytical, and problem-solving capabilities. Experience implementing or maintaining Cyber Essentials compliance. Excellent communication and stakeholder management skills. Highly organised, proactive, and customer-focused mindset. Desirable: Microsoft certifications (Azure, Microsoft 365, Security). CCNA, VCP, or equivalent technical certifications. Experience with PowerShell scripting and automation. Knowledge of ITIL or structured service management frameworks. Experience with Veeam or similar backup and DR platforms. What's On Offer: Competitive salary package with clear technical ownership. Hybrid working model supporting work-life balance. Exposure to modern cloud and infrastructure technologies. Opportunity to influence and shape a growing IT environment. Support for ongoing professional development and training. Call Experis IT Today for more information on (phone number removed)

Adecco are please to be recruiting for a Project Manager to work within the Sussex Police Force. Location: Sussex Police HQ, Lewes Contract Type: Temporary Salary: 49,716 per annum End Date: April 2028 Working Pattern: Full Time (37 hours per week, you will enjoy Hybrid working 3 days in the office and 2 days from home) Are you a dynamic Project Manager ready to make an impact in the public sector? Our client is seeking a motivated individual to lead and manage projects within the Corporate Development Department. If you're passionate about delivering high-quality services and driving change, we want to hear from you! Why Join Us? Influence Change: Be at the forefront of delivering meaningful projects that drive efficiency and enhance service quality. Collaborative Environment: Work with a diverse team, including external partners, to achieve key objectives. Professional Development: Gain valuable experience and further your career in a supportive setting. Key Responsibilities: As a Project Manager, you will: Lead and manage projects from conception to delivery, ensuring they meet agreed timelines and budgets. Coordinate with various teams and external suppliers to align resources and expertise. Monitor project milestones and report progress to stakeholders. Identify and manage risks effectively, escalating issues as necessary. Develop comprehensive benefits management plans to track project success. Facilitate communication across departments, ensuring everyone is aligned and informed. What We're Looking For: Qualifications: Degree qualified or equivalent experience in Project Management; Prince 2 Practitioner certification preferred. Experience: Proven track record in delivering projects within a business improvement context, with excellent stakeholder management skills. Skills: Strong analytical abilities, problem-solving skills, and the capacity to influence and negotiate at all organisational levels. Communication: Well-developed verbal and written communication skills to produce clear reports and presentations. Your Attributes: Self-Starter: Ability to work independently and prioritise effectively in a fast-paced environment. Detail-Oriented: Strong attention to detail with a focus on quality and results. Team Player: Ability to motivate and manage a team to achieve project goals. Benefits of the Role: Opportunities for overtime and time off in lieu, as agreed with management. Access to professional development and training resources. Ready to Make a Difference? If you're excited about leading projects that matter and contributing to a better public service, apply today! Bring your expertise, enthusiasm, and innovative ideas to our client and help shape the future of project management in the public sector. How to Apply: Submit your application, including a CV and cover letter, highlighting your relevant experience and why you are the perfect fit for this role. We can't wait to meet you! Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Principal Thermal Mechanical Engineer Location: Cowes, Portsmouth Broad Oak, Great Baddow, 3 days a week onsite We offer a range of flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Up to £77,100 (dependent on skills and experience) Part time & accruing hours available' Please let us know if you would like to discuss these options. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role description: The Principal Thermal Mechanical Engineer leads mechanical engineering for new radar technologies, providing expert thermal mechanical guidance across design, build, integration and test. As a subject matter expert in thermal systems and related disciplines, they may also act as Mechanical Design Authority for future radar products. Core Duties: Provide direction and technical expertise to a small team of mechanical/CAD engineers developing new radar products, while organising and overseeing associated project work packages. Effectively liaise with the project engineering manager , the project manager and the project technical authority in pursuance of the project aims Review and coach the mechanical engineering team while providing strong technical leadership and effective stakeholder management . Subject matter expert in the area of Thermal Mechanical Engineering discipline. Being a strong influencer in the Mechanical Engineering community, embracing change and continuous improvement throughout the organisation and Implement design changes. Updating and complying with company standards, processes and guidelines. Provide input into engineering estimates Proficient in the use of SAP PDM tool for maintaining and updating design data Essential Skills: You'll have a degree or equivalent experience, likely in a technology, engineering, science or IT related discipline. You'll have experience and knowledge of designing and implementing thermal management systems. You'll have experience and knowledge of the design, build, test and use of composite structural materials. You'll have familiarity with modelling and simulation tools for analysing structural behaviour under static and dynamic load, shock and vibration. You'll have familiarity with the content, applicability and use of relevant standards. You'll have experience and knowledge of engineering lifecycles, from requirements capture through to in service support. You'll hold CEng status, be working towards it, or have relevant equivalent experience. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Future Radar Team: Join us in shaping the Future of Radar Technology. Building on our heritage of cutting edge, world leading radar products, we are rapidly evolving our portfolio to enhance existing capabilities while pioneering brand new systems designed to counter emerging and future threats across the battlespace. Through close collaboration with our customers and sustained investment in exceptional talent, we are committed to remaining at the forefront of defence innovation and defining the next generation of radar solutions for Future Air Dominance Our workplace in Cowes is an easily accessible commute from Southampton with a regular foot passenger ferry and BAE shuttle service from the ferry terminal to site. As the world has evolved, so has the way we work. Our working approach will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 26th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • A flexible contract of 40 or 45 hours a week • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.

Winner Recruitment has an excellent opportunity for an Account Coordinator looking to take their next step and join a successful and award-winning team. Winner Recruitment is a privately owned recruitment specialist UK company that has several clients across the UK within a variety of different sectors. The Account Coordinator will be responsible for all aspects of one of our newly acquired contracts to ensure that a high-quality consistent service is delivered to meet client requirements. This role will be responsible for delivering on the KPIs and SLA, working on-site with the client to ensure smooth operation success. Shift and salary: Wednesday to Saturday 4 x 10 hour shift - 08:00 to 18:00 £28,000 This role requires travel between Warrington, Bolton, Crewe and Tyneside, with mileage reimbursed for journeys outside of the primary location. Job description: Remotely manage and recruit for multiple clients and locations taking ownership building effective client relationships and operational delivery Based on various client s premises across the midlands patch millage will be reimbursed outside of your primary site location Overachieving KPIs Oversee and manage the daily implementation of the operational plan Regularly updating Regional Operations Manager with risks and potential opportunities Building strong client relationships and creating of positive client perception of Winner Recruitment Fully understand client requirements and ensure fulfilment of these is consistently achieved Recruitment of drivers and warehouse colleagues to be able to fulfil client requirements Plan and organise the assessment and induction process for all workers Accountable for overall compliance at sites and ensuring plans for contingencies are in place Effective worker management including absence, pay queries, performance, retention, etc. Undertake investigations and conduct disciplinary/grievances as and when required Attend weekly meetings with key stakeholders within the client's leadership team to review performance and delivery Plan and organise the induction process for new starters including a meet and greet and issuing of welcome packs/uniforms, etc. Responsible for accurate accident reporting and any insurance/claim issue that may rise Act in a calm, professional and proactive manner always which portrays a respectable image of Winner Recruitments company values The Account Coordinator will take a flexible approach to their working arrangements, particularly in relation to the re-assignment of duties that may be necessary when colleagues are away or during peak periods of work and on bank holidays. Onsite Coordinator Requirements: Travel to multiple client locations least 2-3 times per week across central region Full UK Driving licence and own vehicle Experience in building effective client relationships at all levels Experienced and successful at managing and delivering results. Experience in working with various reporting and forecasting tools. Experience with strong people management skills and enjoys a challenge and working to targets. Excellent communication and interpersonal skills with the ability to establish rapport with a variety of stakeholders at all organisational levels Excellent client-facing skills with the ability to build effective and sustainable relationships Self-driven, proactive, and results-oriented with a positive outlook, and a clear focus on quality and business profit. Uses own initiative and uses good judgement to make decisions Excellent organisational and time management skills Very good computer skills including MS Office (Word, Excel, and PowerPoint) Have strong leadership skills and be able to motivate and encourage good teamwork Be analytical and methodical in your approach to problems The ability to effectively handle a busy and varied workload, meet tight deadlines and prioritise effectively Resilient and able to work in an organisation that is undergoing change due to development and growth Onsite Coordinator Benefits: Wednesday to Saturday shift 4 x 10 hour shifts Salary:£28,000 per year depending on experience 28 days per annum + 1 day per each year s service Competitive Bonus scheme paid quarterly 1000 companies to inspire Britain Free onsite car park Career Development Flexible approach to weekends/bank holidays and peak time, you will be responsible for managing your own time If you are interested in this amazing opportunity, apply now to secure your role and one of our friendly team will call be in touch Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Winner Recruitment Job Types: Full-time, Permanent Additional pay: Bonus scheme Performance bonus Quarterly bonus Benefits: Bereavement leave Canteen Company events Free parking On-site parking Sick pay Work from home Schedule: 10 hour shift Day shift Every weekend Holidays Night shift Overtime Weekend availability Experience: Recruiting: 1 year (required) Licence/Certification: Driving Licence (required)

ROLE TITLE Helpline Advisor Reports to: Helpline Supervisor LOCATION Rotherham ROLE PURPOSE To have a customer-led' approach and support project/regulatory KPI's to ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLA's. To effectively record and distribute information relating to accidents and incidents and provide updates as required. To respond and reactively react to requests and process work in line with SLA's. ACCOUNTABILITIES As a key member of the client helpline, you will be responsible for delivering a best service that ensures customer and colleague requests are delivered and supports the delivery of agreed KPI's. The scope of this role includes, but is not limited to, the duties described below: Responsible to the General Manager for the provision of administrative support and the investigation into customer enquiries. Prompt and accurate process of incidents ensuring that circulation SLA's are met. Manages own workload and operates effectively and energetically as part of the wider team, contributing to the efficient resolution of all contacts whilst maintaining high levels of service to internal and external customers. Responsibilities Answer inbound telephone contacts promptly and professionally, delivering excellent customer service. Building rapport with clients and colleagues and promoting a professional image at all times in support of the companies and departmental values. Take personal ownership of queries and follow through to completion, including ensuring that the customer is satisfied with the outcome. Respond to customer emails Accurate and thorough recording of information on company IT systems. To ensure that you develop your capabilities through continual learning. To carry out additional/new duties to meet the needs of the business. Produce escalation alerts to a high and accurate standard ensuring key individuals within the business are kept informed. Follow agreed procedures, ensuring that standards are maintained. Act responsibly and respectfully. To make outbound calls to customers in order to request feedback on service delivery. To demonstrate a flexible approach and be adaptable to business needs. To understand your role and the role of others. To produce and deliver accurate data to the organisation. To respect and comply with the companies confidentiality policy. Provision of safe dig drawings in line with contractual requirements Monitoring of the central mailboxes including voice mail and email. Be comfortable in supporting the team's lone worker process during unsociable hours. PERSONAL QUALITIES AND EXPERIENCE Essential: Proven experience of working within a customer driven environment Ability to work to tight deadlines. Team player with ability to influence and negotiate Displays a confident and professional telephone manner IT literate. To embrace change and assist others. Excellent communication, written and interpersonal skills To promote and display a positive attitude. Desirable: A full driving license. A relevant customer service qualification e.g. ICS award, NVQ or similar. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.