2 jobs found

Global Manufacturing / Advanced Materials We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets. KEY RESPONSIBILITIES Customer Service Operations Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders. Oversee the customer complaint management process, including delegation, follow-up, and corrective actions. Provide functional cover for customer service and export activities as required. Logistics & Export Support the appointment and management of freight forwarders and logistics partners. Arrange export certification, documentation, and commissions. Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance. Pricing Support Support pricing enquiries within defined parameters and escalate where required. Maintain accurate pricing records within the ERP system. Global Customer & Account Support Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms. Provide operational support to locally managed global customer accounts. Team Leadership Lead, motivate, and develop the customer service and export team. Support recruitment, onboarding, training, and ongoing development of team members. Conduct performance reviews and support individual development plans. Promote a collaborative team environment with shared accountability and continuous improvement. Act as a visible and trusted point of contact for both internal teams and customers. Cross-Functional Communication Maintain effective communication with global and regional managers, sales teams, and agents. Ensure strong two-way communication between customer service and other internal departments. Quality, Compliance & Company Values Support and maintain relevant ISO procedures and internal processes. Act as the primary point of contact for trade compliance matters, including export controls and customs procedures. Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments. Actively promote the company's Safety-First culture, core values, and code of conduct. REQUIRED QUALIFICATIONS University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), Or equivalent professional experience. EXPERIENCE & SKILLS 5+ years' experience in a export, logistics, or trade compliance environment. Proven experience in a team leader or senior coordinator role. Strong knowledge & experience of customs, export controls, and international trade compliance. Excellent written and verbal communication skills. Strong commercial awareness and problem-solving ability. Continuous improvement mindset. Proficient in Microsoft Office and ERP systems Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Freightserve recruitment are looking for a Junior Pricing person for a well-established Freight Forwarder based in the Thorpe, Egham area. Purpose of the Job:- The candidate must request, analyse, collate and pitch the best import / export / cross-trade pricing to clients and agents across all 3 major modes of transport. This can consist of spot rates and tenders. The candidate must have to ability to prioritise their workflow and have efficient work practices resulting in high rates of productivity. The above is intended to result in the overarching department objective of securing a high % conversion ratio from quotes to live jobs/ orders thereby generating gross profit for the company. Main Tasks and Responsibilities:- Engaging, via email and telephone, with airlines, shipping lines, hauliers and overseas agents - requesting and negotiating on pricing Engaging, via email and telephone, with the client - pitching and persuading the client to book Corresponding with operations Analysing a wide range of pricing and services Chasing for feedback and annotating the system accordingly to ensure maximum conversion %. Off the back of this, building a profile of the client's pricing sensitivity and assisting to improve WCL's offerings Ensuring the quotes are properly handed over to operations after a booking- following the WCL process Ensuring that all relevant emails, documents, and information are uploaded / added into Boxtop Assisting other team members when needed Submit rates sheets to regular customers and manage tenders Skills and Qualifications Excellent verbal and written communication Pricing as an integral part of their current/ previous roles Great negotiation and persuasion skills Good mathematical competency Good speed of work whilst maintaining accuracy Business/ commercial sense Great analytical skills Ability to work well as a team with a go getter attitude A sound understanding of the industry in general terms Hours of work: Monday to Friday 9:00 - 17:30 As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.