Administrator Salary: 24,000 to 28,000 Based in West Ealing Office Based A well-established engineering company are looking for an Administrator to join their office based in West Ealing. You will support the Business Manager in the coordination of small and large plant hire operations. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a customer-focused and fast-paced environment. Key Responsibilities for the Sales Administrator: Provide administrative support across the business as required. Liaise with customers to ensure excellent service and maintain high levels of customer satisfaction. Manage and process transactions from initial customer enquiry through to invoicing and payment using both paper-based and system-based processes. Prepare, organise and reconcile quotations, orders, invoices and service documentation. Assist with the setup and maintenance of customer accounts. Coordinate inbound and outbound delivery schedules. Prepare quotations for small plant machinery, spare parts and servicing requirements. Process service orders and invoices relating to customer-owned equipment repairs. Support customer demonstrations, meetings, exhibitions, trade shows and industry events across the UK. Assist with general office administration and operational support as required Skills & Experience Previous Sales administrative experience. Strong organisational skills with the ability to multitask and prioritise workload. Excellent communication and customer service skills. Confident using Microsoft Office and ERP systems such as MS Dynamics Navision or similar. Ability to work independently as well as part of a team. Professional, flexible and motivated approach to work. Experience or interest in engineering, plant hire or the rail/infrastructure sector would be advantageous. Benefits: Holiday 4 weeks 1 day in the first year of employment. Holiday 5 weeks 1 day from the second year of employment and thereafter The candidate will automatically be enrolled to a contributory pension after 3 months of service Mon- Thur- 8am- 4.45pm / Fri -8am -12pm Free parking available Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 25, 2026
Full time
Administrator Salary: 24,000 to 28,000 Based in West Ealing Office Based A well-established engineering company are looking for an Administrator to join their office based in West Ealing. You will support the Business Manager in the coordination of small and large plant hire operations. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a customer-focused and fast-paced environment. Key Responsibilities for the Sales Administrator: Provide administrative support across the business as required. Liaise with customers to ensure excellent service and maintain high levels of customer satisfaction. Manage and process transactions from initial customer enquiry through to invoicing and payment using both paper-based and system-based processes. Prepare, organise and reconcile quotations, orders, invoices and service documentation. Assist with the setup and maintenance of customer accounts. Coordinate inbound and outbound delivery schedules. Prepare quotations for small plant machinery, spare parts and servicing requirements. Process service orders and invoices relating to customer-owned equipment repairs. Support customer demonstrations, meetings, exhibitions, trade shows and industry events across the UK. Assist with general office administration and operational support as required Skills & Experience Previous Sales administrative experience. Strong organisational skills with the ability to multitask and prioritise workload. Excellent communication and customer service skills. Confident using Microsoft Office and ERP systems such as MS Dynamics Navision or similar. Ability to work independently as well as part of a team. Professional, flexible and motivated approach to work. Experience or interest in engineering, plant hire or the rail/infrastructure sector would be advantageous. Benefits: Holiday 4 weeks 1 day in the first year of employment. Holiday 5 weeks 1 day from the second year of employment and thereafter The candidate will automatically be enrolled to a contributory pension after 3 months of service Mon- Thur- 8am- 4.45pm / Fri -8am -12pm Free parking available Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Astute's Power Team is partnered with a market-leading Energy from Waste company, to recruit a Sales Manager for their Spare Parts across the UK and Ireland. The Sales Manager role is part of their servicing team. This is a hybrid role, and travel will be required on a regular basis. Starting salary is up to 65,000 + car allowance + bonus + benefits. If you're an experienced Sales Manager, with strong knowledge or background in industrial boilers, the power sector or engineering then upload your CV to apply today. Responsibilities and duties of the Sales Manager role As the Sales Manager - Spare Parts, you will be responsible for: Develop and execute a UK spare parts sales strategy aligned with global business growth objectives. Drive revenue growth and increase market share within the UK spare parts and aftermarket services sector. Build, manage, and strengthen long-term relationships with key customers, stakeholders, and decision-makers. Identify and re-engage lapsed or inactive customers through targeted commercial strategies. Manage the full sales pipeline, from lead generation through to negotiation and contract completion. Conduct market analysis and competitor benchmarking to support commercial positioning and pricing strategies. Collaborate with engineering, service, and commercial teams to deliver integrated customer solutions. Promote value-driven and volume-based commercial models to improve customer retention and profitability. Support customers in improving plant performance and operational efficiency through tailored spare parts solutions. Represent the business as a trusted service partner within the Waste-to-Energy and industrial sectors. Professional qualifications We are looking for someone with the following: Proven experience in spare parts sales, service sales, or key account management roles. Background within Waste-to-Energy, power generation, engineering, or heavy industrial sectors. Strong commercial acumen with a track record of driving revenue growth and customer engagement. Experience working within international or matrix-managed organisations. Excellent communication, negotiation, stakeholder management, and relationship-building skills. Personal Skills The Sales Manager role would suit someone who is: Results-driven and commercially focused with a proactive approach to business development. Strong interpersonal skills with the ability to build trust and long-term customer relationships. Self-motivated and adaptable, with the ability to work independently and manage multiple priorities. Salary and benefits of the Sales Manager role Starting salary of up to 65,000 Competitive package incl. car allowance and bonus Opportunity to work for a leading energy from waste company () INDPOW Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
May 24, 2026
Full time
Astute's Power Team is partnered with a market-leading Energy from Waste company, to recruit a Sales Manager for their Spare Parts across the UK and Ireland. The Sales Manager role is part of their servicing team. This is a hybrid role, and travel will be required on a regular basis. Starting salary is up to 65,000 + car allowance + bonus + benefits. If you're an experienced Sales Manager, with strong knowledge or background in industrial boilers, the power sector or engineering then upload your CV to apply today. Responsibilities and duties of the Sales Manager role As the Sales Manager - Spare Parts, you will be responsible for: Develop and execute a UK spare parts sales strategy aligned with global business growth objectives. Drive revenue growth and increase market share within the UK spare parts and aftermarket services sector. Build, manage, and strengthen long-term relationships with key customers, stakeholders, and decision-makers. Identify and re-engage lapsed or inactive customers through targeted commercial strategies. Manage the full sales pipeline, from lead generation through to negotiation and contract completion. Conduct market analysis and competitor benchmarking to support commercial positioning and pricing strategies. Collaborate with engineering, service, and commercial teams to deliver integrated customer solutions. Promote value-driven and volume-based commercial models to improve customer retention and profitability. Support customers in improving plant performance and operational efficiency through tailored spare parts solutions. Represent the business as a trusted service partner within the Waste-to-Energy and industrial sectors. Professional qualifications We are looking for someone with the following: Proven experience in spare parts sales, service sales, or key account management roles. Background within Waste-to-Energy, power generation, engineering, or heavy industrial sectors. Strong commercial acumen with a track record of driving revenue growth and customer engagement. Experience working within international or matrix-managed organisations. Excellent communication, negotiation, stakeholder management, and relationship-building skills. Personal Skills The Sales Manager role would suit someone who is: Results-driven and commercially focused with a proactive approach to business development. Strong interpersonal skills with the ability to build trust and long-term customer relationships. Self-motivated and adaptable, with the ability to work independently and manage multiple priorities. Salary and benefits of the Sales Manager role Starting salary of up to 65,000 Competitive package incl. car allowance and bonus Opportunity to work for a leading energy from waste company () INDPOW Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Are you a natural leader with a passion for delivering a market-leading customer experience? We are looking for a Customer Support Manager. In this pivotal role, you will lead and direct our Customer Service Teams to guarantee best-in-class service and drive sales performance. The role: You will be responsible for implementing standard and bespoke processes that position our business as the preferred partner for spare parts. By managing a high-performing team, you will ensure our customers receive seamless support while helping the business reach its profit targets. Key Responsibilities: Team Leadership: Develop and train a high-performing teamOperational Excellence: Manage performance metrics, quality assurance, and data security standards for potential offshore operations to ensure alignment with onsite objectives. Customer & Sales Drive: Foster strong relationships with our branch network and DHS brands, utilising key performance metrics to continuously improve service delivery. Process Management: Oversee rota scheduling (including out-of-hours and weekend cover) and maintain our ticketing system to ensure every customer opportunity is captured. Continuous Improvement: Define and monitor KPIs and SLAs to enhance the customer journey and support the modernisation of our communication lines. Safety First: Serve as a role model for our 'Stay Safe' culture, coaching colleagues on proper Health & Safety practices. You: To be successful in this role, you will need a strong background in customer service management and the ability to lead diverse teams. Proven ability to lead, coach, and motivate both teams.A passion for delivering an industry-leading customer experience. You can translate customer needs into actionable service improvements and maintain strong relationships with internal brands.Ability to use KPIs and performance metrics to identify trends, address service gaps, and drive sales performance.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to spare parts, DHS provides everything our customers need to get the job done. With over 20,000 products available for next-day delivery via our website, call center, and Leyland trade counter, we are proud to serve both trade and retail sectors.At DHS, we put our people first. We're excited about the future and dedicated to providing our colleagues with the tools they need for a successful, rewarding career.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
May 23, 2026
Full time
Are you a natural leader with a passion for delivering a market-leading customer experience? We are looking for a Customer Support Manager. In this pivotal role, you will lead and direct our Customer Service Teams to guarantee best-in-class service and drive sales performance. The role: You will be responsible for implementing standard and bespoke processes that position our business as the preferred partner for spare parts. By managing a high-performing team, you will ensure our customers receive seamless support while helping the business reach its profit targets. Key Responsibilities: Team Leadership: Develop and train a high-performing teamOperational Excellence: Manage performance metrics, quality assurance, and data security standards for potential offshore operations to ensure alignment with onsite objectives. Customer & Sales Drive: Foster strong relationships with our branch network and DHS brands, utilising key performance metrics to continuously improve service delivery. Process Management: Oversee rota scheduling (including out-of-hours and weekend cover) and maintain our ticketing system to ensure every customer opportunity is captured. Continuous Improvement: Define and monitor KPIs and SLAs to enhance the customer journey and support the modernisation of our communication lines. Safety First: Serve as a role model for our 'Stay Safe' culture, coaching colleagues on proper Health & Safety practices. You: To be successful in this role, you will need a strong background in customer service management and the ability to lead diverse teams. Proven ability to lead, coach, and motivate both teams.A passion for delivering an industry-leading customer experience. You can translate customer needs into actionable service improvements and maintain strong relationships with internal brands.Ability to use KPIs and performance metrics to identify trends, address service gaps, and drive sales performance.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to spare parts, DHS provides everything our customers need to get the job done. With over 20,000 products available for next-day delivery via our website, call center, and Leyland trade counter, we are proud to serve both trade and retail sectors.At DHS, we put our people first. We're excited about the future and dedicated to providing our colleagues with the tools they need for a successful, rewarding career.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Sales Administrator Salary: £24,000 to £28,000 Based in West Ealing Office Based A well-established engineering company are looking for a Sales Administrator to join their office based in West Ealing. You will support the Business Manager in the coordination of small and large plant hire operations. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a customer-focused and fast-paced environment. Key Responsibilities for the Sales Administrator: Provide administrative support across the business as required. Liaise with customers to ensure excellent service and maintain high levels of customer satisfaction. Manage and process transactions from initial customer enquiry through to invoicing and payment using both paper-based and system-based processes. Prepare, organise and reconcile quotations, orders, invoices and service documentation. Assist with the setup and maintenance of customer accounts. Coordinate inbound and outbound delivery schedules. Prepare quotations for small plant machinery, spare parts and servicing requirements. Process service orders and invoices relating to customer-owned equipment repairs. Support customer demonstrations, meetings, exhibitions, trade shows and industry events across the UK. Assist with general office administration and operational support as required Skills & Experience Previous Sales administrative experience. Strong organisational skills with the ability to multitask and prioritise workload. Excellent communication and customer service skills. Confident using Microsoft Office and ERP systems such as MS Dynamics Navision or similar. Ability to work independently as well as part of a team. Professional, flexible and motivated approach to work. Experience or interest in engineering, plant hire or the rail/infrastructure sector would be advantageous. Benefits: Holiday 4 weeks 1 day in first year of employment. Holiday 5 weeks 1 day from second year of employment and thereafter The candidate will automatically be enrolled to a contributory pension after 3 months service Mon- Thur- 8am- 4.45pm / Fri -8am -12pm Free parking available Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 22, 2026
Full time
Sales Administrator Salary: £24,000 to £28,000 Based in West Ealing Office Based A well-established engineering company are looking for a Sales Administrator to join their office based in West Ealing. You will support the Business Manager in the coordination of small and large plant hire operations. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a customer-focused and fast-paced environment. Key Responsibilities for the Sales Administrator: Provide administrative support across the business as required. Liaise with customers to ensure excellent service and maintain high levels of customer satisfaction. Manage and process transactions from initial customer enquiry through to invoicing and payment using both paper-based and system-based processes. Prepare, organise and reconcile quotations, orders, invoices and service documentation. Assist with the setup and maintenance of customer accounts. Coordinate inbound and outbound delivery schedules. Prepare quotations for small plant machinery, spare parts and servicing requirements. Process service orders and invoices relating to customer-owned equipment repairs. Support customer demonstrations, meetings, exhibitions, trade shows and industry events across the UK. Assist with general office administration and operational support as required Skills & Experience Previous Sales administrative experience. Strong organisational skills with the ability to multitask and prioritise workload. Excellent communication and customer service skills. Confident using Microsoft Office and ERP systems such as MS Dynamics Navision or similar. Ability to work independently as well as part of a team. Professional, flexible and motivated approach to work. Experience or interest in engineering, plant hire or the rail/infrastructure sector would be advantageous. Benefits: Holiday 4 weeks 1 day in first year of employment. Holiday 5 weeks 1 day from second year of employment and thereafter The candidate will automatically be enrolled to a contributory pension after 3 months service Mon- Thur- 8am- 4.45pm / Fri -8am -12pm Free parking available Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Our Service Controllers provide top-level customer service, working within a busy Service Department, dealing with our customers across the UK which are made up of garages, tyre shops, body shops and MOT stations. They are outstanding communicators, who work as part of a dedicated customer service team to ensure all jobs are progressed in a prompt and timely manner, to match the premium equipment being supplied. If you are a good communicator and enjoy the idea of planning and working together with our external sales team and engineers to ensure a smooth-running pre-installation and Aftersales Department, then this is a great career opportunity! Purpose of the Post To schedule service work for our engineers ensuring the customer is informed all the way through to completion. A knowledge of garage equipment would be an advantage. Responsibilities Answering incoming calls, taking messages, and re-directing calls as required Nationwide scheduling of installations and service work for engineers Liaising with our Spares Department to ensure parts are in stock before arranging service work Liaising with our engineers to ensure jobs will be carried out within the time frame. Reporting any issues with the jobs to your line manager Contacting customers with expected visit dates Skills required Excellent telephone manner Basic knowledge of Microsoft Office Basic knowledge of Sage 200 accounts UK Driving licence An ability to prioritise and balance multiple workloads Customer Service experience would be desired but is not essential as full training will be given. Job Type: Full-time Benefits: Company pension Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Store discount Experience: Customer service: 1 year (preferred) Work Location: In person
May 22, 2026
Full time
Our Service Controllers provide top-level customer service, working within a busy Service Department, dealing with our customers across the UK which are made up of garages, tyre shops, body shops and MOT stations. They are outstanding communicators, who work as part of a dedicated customer service team to ensure all jobs are progressed in a prompt and timely manner, to match the premium equipment being supplied. If you are a good communicator and enjoy the idea of planning and working together with our external sales team and engineers to ensure a smooth-running pre-installation and Aftersales Department, then this is a great career opportunity! Purpose of the Post To schedule service work for our engineers ensuring the customer is informed all the way through to completion. A knowledge of garage equipment would be an advantage. Responsibilities Answering incoming calls, taking messages, and re-directing calls as required Nationwide scheduling of installations and service work for engineers Liaising with our Spares Department to ensure parts are in stock before arranging service work Liaising with our engineers to ensure jobs will be carried out within the time frame. Reporting any issues with the jobs to your line manager Contacting customers with expected visit dates Skills required Excellent telephone manner Basic knowledge of Microsoft Office Basic knowledge of Sage 200 accounts UK Driving licence An ability to prioritise and balance multiple workloads Customer Service experience would be desired but is not essential as full training will be given. Job Type: Full-time Benefits: Company pension Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Store discount Experience: Customer service: 1 year (preferred) Work Location: In person
NMS Recruit are seeking an experienced Field Service Project Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA's (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.Responsibilities Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:Managing Customers & Interfaces Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades. Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle. Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment. Managing Enquiries & Quotations Evaluate and assess initial enquiries, collaborating with internal teams. Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies. Present bids to customers positively and enthusiastically, ensuring alignment with business objectives. Mobilising, Delivering & Maintaining Projects Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers. Identify and manage spare parts requirements and sub-contract supply for project activities. Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements. Improving Order Intake Identify opportunities for emergent works and support growth strategies. Work closely with customers to understand their needs and propose cost-effective solutions Internal Reporting Maintain accurate records and manage orders on internal systems, SAP and Job Register. Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service. Support the upkeep of systems for order intake and revenue forecasting Managing Project Finances Oversee cost management of orders to achieve agreed margins. Ensure final costings and accurate invoicing in collaboration with the Finance Department. Risk & Issue Management Identify and address risks/issues early in the contract lifecycle. Maintain and update risk/issue registers with mitigation strategies Essential Experience Demonstrated experience in order/contract management for field and customer service contracts. Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or renewables, industrial manufacturing. oil & gas, turbomachinery industries. Commercial awareness, including preparation of orders, contract terms, and invoicing. Proficiency in engineering management systems such as SAP. Microsoft Office suite. Strong understanding of technical, commercial, and financial aspects of field service businesses Clean UK Driving License UK Passport Willing to travel within the UK and overseas to visit customer sites Desirable Experience Experience in aftermarket services and sales. Proficient in MS projects or other similar tools HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience. Project management certifications (e.g., PRINCE2 or APMP) are desirable Benefits Up to £60,000 DOE 28 days holiday plus bank holidays Hyrbrid working with flexi time Birthday off Enhanced Pension scheme Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Oct 08, 2025
Full time
NMS Recruit are seeking an experienced Field Service Project Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA's (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.Responsibilities Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:Managing Customers & Interfaces Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades. Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle. Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment. Managing Enquiries & Quotations Evaluate and assess initial enquiries, collaborating with internal teams. Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies. Present bids to customers positively and enthusiastically, ensuring alignment with business objectives. Mobilising, Delivering & Maintaining Projects Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers. Identify and manage spare parts requirements and sub-contract supply for project activities. Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements. Improving Order Intake Identify opportunities for emergent works and support growth strategies. Work closely with customers to understand their needs and propose cost-effective solutions Internal Reporting Maintain accurate records and manage orders on internal systems, SAP and Job Register. Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service. Support the upkeep of systems for order intake and revenue forecasting Managing Project Finances Oversee cost management of orders to achieve agreed margins. Ensure final costings and accurate invoicing in collaboration with the Finance Department. Risk & Issue Management Identify and address risks/issues early in the contract lifecycle. Maintain and update risk/issue registers with mitigation strategies Essential Experience Demonstrated experience in order/contract management for field and customer service contracts. Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or renewables, industrial manufacturing. oil & gas, turbomachinery industries. Commercial awareness, including preparation of orders, contract terms, and invoicing. Proficiency in engineering management systems such as SAP. Microsoft Office suite. Strong understanding of technical, commercial, and financial aspects of field service businesses Clean UK Driving License UK Passport Willing to travel within the UK and overseas to visit customer sites Desirable Experience Experience in aftermarket services and sales. Proficient in MS projects or other similar tools HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience. Project management certifications (e.g., PRINCE2 or APMP) are desirable Benefits Up to £60,000 DOE 28 days holiday plus bank holidays Hyrbrid working with flexi time Birthday off Enhanced Pension scheme Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Hayley Dexis has an exciting opportunity available for a self-motivated Onsite Support person to join our well-established and experienced team based at our customer site in Sherburn, Malton . You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Onsite Support role The onsite support role is based within our customer site. Reporting to the Onsite Manager you will be based within the engineering office working collaboratively with the customers engineering team. The role has a broad range of responsibilities from managing the stores, stock control, sourcing and ordering spare parts, managing deliveries, dealing with ad hoc parts requests and emailing requests for quotes for the customer. You ll need to be a confident communicator in dealing and managing the customer, being the face of Hayley on-site. The ideal candidate with have a good mix of warehousing and / or stores experience with stock checking experience, coupled with excellent computer skills. An engineering background or manufacturing sector background is preferable. Working Hours: 40 hours per week Monday to Friday. 8:30am 17:00pm Key responsibilities as our Onsite Support Assist in raising sales orders for the onsite customer. Liaising with the customer on requirements or concerns raised. Carry out daily/weekly stock checks to reflect the requirements of the Contract. Manage workshop consumables, i.e. Fasteners, Air Fittings etc. Assist engineers in issuing spares required from the Stores. Add new items to stock as required, label products and stores racking to suit. Book in all deliveries on the required systems and put the spares away in the stores or allocated order collection points for engineers. What we're looking for in our Onsite Support person Engineering or manufacturing sector experience preferable Warehousing / Stores background with stock checking experience Full driving licence is preferable. Customer-focused, driven to provide consistently high levels of service. Good level of computer skills, including Microsoft Office. Good level of communication and numerical skills. Ability to prioritise workload and time management. What you ll get in return From 23 days annual leave (plus public/bank holidays) increased with length of service. Training provided through our own Hayley Academy. Company pension (if eligible). Life Assurance cover (x2 salary). Invitation to healthcare schemes. Wellness programmes. Uniform and PPE provided. Excellent opportunities and career prospects available. The recruitment process. Adverts will close on Sunday 19th October (we will extend should this be required) Process; Initial Screening Ongoing throughout advertising window. Teams / Video Interview with our Talent Acquisition Partner W/C 19th Oct Face to face final stage interview W/C 27th Oct Candidates selected for final stage interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. Finally We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Group please click apply now to become our Onsite Support person- we'd love to hear from you!
Oct 06, 2025
Full time
Hayley Dexis has an exciting opportunity available for a self-motivated Onsite Support person to join our well-established and experienced team based at our customer site in Sherburn, Malton . You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Onsite Support role The onsite support role is based within our customer site. Reporting to the Onsite Manager you will be based within the engineering office working collaboratively with the customers engineering team. The role has a broad range of responsibilities from managing the stores, stock control, sourcing and ordering spare parts, managing deliveries, dealing with ad hoc parts requests and emailing requests for quotes for the customer. You ll need to be a confident communicator in dealing and managing the customer, being the face of Hayley on-site. The ideal candidate with have a good mix of warehousing and / or stores experience with stock checking experience, coupled with excellent computer skills. An engineering background or manufacturing sector background is preferable. Working Hours: 40 hours per week Monday to Friday. 8:30am 17:00pm Key responsibilities as our Onsite Support Assist in raising sales orders for the onsite customer. Liaising with the customer on requirements or concerns raised. Carry out daily/weekly stock checks to reflect the requirements of the Contract. Manage workshop consumables, i.e. Fasteners, Air Fittings etc. Assist engineers in issuing spares required from the Stores. Add new items to stock as required, label products and stores racking to suit. Book in all deliveries on the required systems and put the spares away in the stores or allocated order collection points for engineers. What we're looking for in our Onsite Support person Engineering or manufacturing sector experience preferable Warehousing / Stores background with stock checking experience Full driving licence is preferable. Customer-focused, driven to provide consistently high levels of service. Good level of computer skills, including Microsoft Office. Good level of communication and numerical skills. Ability to prioritise workload and time management. What you ll get in return From 23 days annual leave (plus public/bank holidays) increased with length of service. Training provided through our own Hayley Academy. Company pension (if eligible). Life Assurance cover (x2 salary). Invitation to healthcare schemes. Wellness programmes. Uniform and PPE provided. Excellent opportunities and career prospects available. The recruitment process. Adverts will close on Sunday 19th October (we will extend should this be required) Process; Initial Screening Ongoing throughout advertising window. Teams / Video Interview with our Talent Acquisition Partner W/C 19th Oct Face to face final stage interview W/C 27th Oct Candidates selected for final stage interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. Finally We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Group please click apply now to become our Onsite Support person- we'd love to hear from you!
Customer Support Executive As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service. Customer Support Executive Key Responsibilities Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms. Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies. Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance. Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities. Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs. Collaborate with Application Engineers to verify technical specifications and finalise order documentation. Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery. Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release. Generate internal status reports and contribute to continuous improvement of customer service processes. Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution. Undertake additional responsibilities and provide cross-functional support as required. Customer Support Executive Preferred Qualifications & Requirements Bachelor s degree or equivalent work experience preferred. Minimum of 2 years experience in a customer service or sales support role, ideally within a technical or manufacturing environment. Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred). Excellent telephone and email etiquette. Strong verbal and written communication skills with a customer-first approach. Detail-oriented with the ability to manage multiple priorities under tight deadlines. Team-focused, proactive, and able to work independently. Strong problem-solving ability and adaptability in a fast-paced environment. Customer Support Executive Benefits & Hours of Work Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4% PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Sep 24, 2025
Full time
Customer Support Executive As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service. Customer Support Executive Key Responsibilities Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms. Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies. Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance. Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities. Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs. Collaborate with Application Engineers to verify technical specifications and finalise order documentation. Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery. Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release. Generate internal status reports and contribute to continuous improvement of customer service processes. Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution. Undertake additional responsibilities and provide cross-functional support as required. Customer Support Executive Preferred Qualifications & Requirements Bachelor s degree or equivalent work experience preferred. Minimum of 2 years experience in a customer service or sales support role, ideally within a technical or manufacturing environment. Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred). Excellent telephone and email etiquette. Strong verbal and written communication skills with a customer-first approach. Detail-oriented with the ability to manage multiple priorities under tight deadlines. Team-focused, proactive, and able to work independently. Strong problem-solving ability and adaptability in a fast-paced environment. Customer Support Executive Benefits & Hours of Work Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4% PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
