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A Unique Learning & Hospitality Environment Foxes Hotel is a small, high-quality hotel based within Aurora Foxes, a specialist college supporting young people with additional needs to develop vocational and life skills alongside delivering an excellent guest experience. We are looking for a hands-on Deputy Hotel Manager to support the smooth day-to-day running of the hotel and act as Manager on Duty when required. This is a practical, operational leadership role, ideally suited to someone with hospitality supervisory or duty management experience who enjoys being visible, guest-facing and part of a close-knit team Your Role As Deputy Hotel Manager, you will support the Hotel Manager in the smooth day-to-day operation of the hotel, acting as a visible, hands-on presence across all areas. This is an operational role, focused on delivery, consistency and supporting the team on shift. You will step in as Manager on Duty when required, including evenings and weekends, ensuring standards are maintained and guests receive a positive experience. You will: Support daily operations across front of house, housekeeping and guest areas Act as Manager on Duty during allocated shifts and in the Hotel Manager's absence Provide on-shift guidance and support to team members and students Handle guest enquiries, check-ins and day-to-day issues in a calm and professional way Maintain high standards of service, cleanliness and presentation throughout Ensure health & safety, safeguarding and compliance requirements are followed You will also support reception and booking activity during quieter periods and help create a safe, structured working environment where students can develop their skills. A full list of duties and responsibilities can be found in the attached Job Description at the bottom of the advert. Successful candidate qualities: the successful candidate will bring a practical, hands-on approach and be comfortable working in a small, busy hotel environment. You will: Have experience in a supervisory or duty management role within hospitality or a similar setting Be confident leading on shift and making decisions to keep operations running smoothly Enjoy a guest-facing role and delivering a high standard of customer service Be organised, calm and approachable, particularly during busy periods Have a good awareness of operational performance and attention to detail Be positive and supportive when working around students, with a focus on wellbeing and safeguarding You should also have a good understanding of health & safety and be comfortable using reception or booking systems. Flexibility is important, as the role includes evenings, weekends and bank holidays. Essential: Level 2 Maths and English (or equivalent) Desirable: Experience in a small hotel, supported learning environment, or working with SEND learners, along with any relevant hospitality or food safety qualifications. How to apply? For candidates that haven't worked in this sector before please be aware that for regulatory reasons the application process is far more detailed and thorough compared to other sectors. Please complete the online application form in full, including all employment and education details, and provide a personal statement that makes us keen to speak to you. If you need any assistance or would like any more information, please contact Adele in the Aurora Group Recruitment Team at Successful applicants will be subject to pre-employment safeguarding checks including an enhanced disclosure and barring service (DBS) check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the Aurora Group is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children. The Aurora Group is committed to safeguarding and promoting the welfare of the children and young adults in our care and is a disability confident and equal opportunities employer. This advert could be taken down at any point in time without prior notice if the position is filled. Please note that candidates that are shortlisted might be subject to an online search.