Senior HR Advisor Vacancy, Ellesmere port, Cheshire Full time, 1 day in the office, 4 days WFH £38,000-£40,000 The client will also consider candidates looking to work 4 days per week or a 9 day fortnight. HR Recruit is working with an expanding consultancy organisation to recruit an experienced HR professional to join a growing team. The purpose of the role is to provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client's organisation. Role responsibilities Providing HR advice and guidance online and by telephone to our clients' line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios. Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client's business. Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay. Providing HR advice in line with client-specific service level agreements and business rules. Capturing and tracking all advice provided on the in-house case management system. Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope. Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more "difficult conversations". Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses. Person specification Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification Three or more years' HR experience within an advisory role having had significant exposure to complex ER issues. In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures. Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.). Confident to communicate with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative. Able to engage with and influence a wide range of service users. A committed team player who is driven to continuously improve and to encourage and support colleagues. Ability to work flexibly to deadlines and respond positively and constructively to feedback. You will be required to work one Saturday each month, with a day off in lieu during the week. In addition, you will work one bank holiday per year (excluding Christmas). Flexible working hours are available. In return, the role offers a salary of £38,000-£40,000, depending on experience, along with an excellent benefits
May 24, 2026
Full time
Senior HR Advisor Vacancy, Ellesmere port, Cheshire Full time, 1 day in the office, 4 days WFH £38,000-£40,000 The client will also consider candidates looking to work 4 days per week or a 9 day fortnight. HR Recruit is working with an expanding consultancy organisation to recruit an experienced HR professional to join a growing team. The purpose of the role is to provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client's organisation. Role responsibilities Providing HR advice and guidance online and by telephone to our clients' line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios. Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client's business. Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay. Providing HR advice in line with client-specific service level agreements and business rules. Capturing and tracking all advice provided on the in-house case management system. Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope. Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more "difficult conversations". Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses. Person specification Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification Three or more years' HR experience within an advisory role having had significant exposure to complex ER issues. In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures. Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.). Confident to communicate with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative. Able to engage with and influence a wide range of service users. A committed team player who is driven to continuously improve and to encourage and support colleagues. Ability to work flexibly to deadlines and respond positively and constructively to feedback. You will be required to work one Saturday each month, with a day off in lieu during the week. In addition, you will work one bank holiday per year (excluding Christmas). Flexible working hours are available. In return, the role offers a salary of £38,000-£40,000, depending on experience, along with an excellent benefits
Senior HR Advisor Vacancy, Bradford, West Yorkshire Full time, 1 day in the office, 4 days WFH £38,000-£40,000 The client will also consider candidates looking to work 4 days per week or a 9 day fortnight. HR Recruit is working with an expanding consultancy organisation to recruit an experienced HR professional to join a growing team. The purpose of the role is to provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client's organisation. Role responsibilities Providing HR advice and guidance online and by telephone to our clients' line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios. Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client's business. Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay. Providing HR advice in line with client-specific service level agreements and business rules. Capturing and tracking all advice provided on the in-house case management system. Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope. Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more "difficult conversations". Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses. Person specification Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification Three or more years' HR experience within an advisory role having had significant exposure to complex ER issues. In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures. Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.). Confident to communicate with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative. Able to engage with and influence a wide range of service users. A committed team player who is driven to continuously improve and to encourage and support colleagues. Ability to work flexibly to deadlines and respond positively and constructively to feedback. You will be required to work one Saturday each month, with a day off in lieu during the week. In addition, you will work one bank holiday per year (excluding Christmas). Flexible working hours are available. In return, the role offers a salary of £38,000-£40,000, depending on experience, along with an excellent benefits
May 23, 2026
Full time
Senior HR Advisor Vacancy, Bradford, West Yorkshire Full time, 1 day in the office, 4 days WFH £38,000-£40,000 The client will also consider candidates looking to work 4 days per week or a 9 day fortnight. HR Recruit is working with an expanding consultancy organisation to recruit an experienced HR professional to join a growing team. The purpose of the role is to provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client's organisation. Role responsibilities Providing HR advice and guidance online and by telephone to our clients' line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios. Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client's business. Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay. Providing HR advice in line with client-specific service level agreements and business rules. Capturing and tracking all advice provided on the in-house case management system. Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope. Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more "difficult conversations". Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses. Person specification Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification Three or more years' HR experience within an advisory role having had significant exposure to complex ER issues. In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures. Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.). Confident to communicate with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative. Able to engage with and influence a wide range of service users. A committed team player who is driven to continuously improve and to encourage and support colleagues. Ability to work flexibly to deadlines and respond positively and constructively to feedback. You will be required to work one Saturday each month, with a day off in lieu during the week. In addition, you will work one bank holiday per year (excluding Christmas). Flexible working hours are available. In return, the role offers a salary of £38,000-£40,000, depending on experience, along with an excellent benefits
The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London £38,000 - £40,000 Plus Benefits inc. 20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance About Us Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy. The Opportunity We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office. This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded. Required Technical Skills • Windows Server 2019, 2022 and 2025 • Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams • Mobile device management, including Microsoft Intune and Endpoint Manager • Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA • Active Directory, Group Policy and hybrid identity • Hyper V and VMware virtualisation • Windows, macOS and iPadOS desktop and device support • DNS and DHCP • Networking fundamentals: firewalls, routing, NAT, VLANs and switching • Wi Fi technologies, including UniFi or equivalent enterprise platforms • Firewall management, ideally SonicWall or similar • VPN technologies, including SSL and site to site • PC and laptop hardware diagnostics and build Desirable Skills • Jamf Pro or Jamf School for Apple device management • Microsoft Azure infrastructure and administration • Apple Business Manager and Apple School Manager • Google Workspace and Chrome device management • DNS filtering platforms such as DNSFilter or Cisco Umbrella • Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup • Cyber Essentials and Cyber Essentials Plus experience • Safeguarding technologies used in education, such as Senso or Classroom Cloud • VoIP and cloud telephony platforms Qualifications Any of the following would be an advantage: • Degree level IT qualification or equivalent demonstrable industry experience • Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator • Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104) • Jamf Certified Associate or Jamf Certified Tech • CompTIA Network+ or Security+ General Requirements • Two or more years in a client facing, hands on technical role • Excellent verbal and written communication skills • Positive, can do attitude with the confidence to engage stakeholders at all levels • Genuine passion for IT and technology • Five or more GCSEs including English • Smart, professional appearance The Package • £38,000 to £40,000 per annum, depending on experience • Contributory pension scheme • Generous mileage allowance for business travel • 20 days annual leave plus UK public holidays • Your birthday off as an additional day of leave • Ongoing training and certification support • Friendly, collaborative team environment Apply today and be part of a team using technology to drive real-world sustainability impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 23, 2026
Full time
The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London £38,000 - £40,000 Plus Benefits inc. 20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance About Us Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy. The Opportunity We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office. This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded. Required Technical Skills • Windows Server 2019, 2022 and 2025 • Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams • Mobile device management, including Microsoft Intune and Endpoint Manager • Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA • Active Directory, Group Policy and hybrid identity • Hyper V and VMware virtualisation • Windows, macOS and iPadOS desktop and device support • DNS and DHCP • Networking fundamentals: firewalls, routing, NAT, VLANs and switching • Wi Fi technologies, including UniFi or equivalent enterprise platforms • Firewall management, ideally SonicWall or similar • VPN technologies, including SSL and site to site • PC and laptop hardware diagnostics and build Desirable Skills • Jamf Pro or Jamf School for Apple device management • Microsoft Azure infrastructure and administration • Apple Business Manager and Apple School Manager • Google Workspace and Chrome device management • DNS filtering platforms such as DNSFilter or Cisco Umbrella • Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup • Cyber Essentials and Cyber Essentials Plus experience • Safeguarding technologies used in education, such as Senso or Classroom Cloud • VoIP and cloud telephony platforms Qualifications Any of the following would be an advantage: • Degree level IT qualification or equivalent demonstrable industry experience • Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator • Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104) • Jamf Certified Associate or Jamf Certified Tech • CompTIA Network+ or Security+ General Requirements • Two or more years in a client facing, hands on technical role • Excellent verbal and written communication skills • Positive, can do attitude with the confidence to engage stakeholders at all levels • Genuine passion for IT and technology • Five or more GCSEs including English • Smart, professional appearance The Package • £38,000 to £40,000 per annum, depending on experience • Contributory pension scheme • Generous mileage allowance for business travel • 20 days annual leave plus UK public holidays • Your birthday off as an additional day of leave • Ongoing training and certification support • Friendly, collaborative team environment Apply today and be part of a team using technology to drive real-world sustainability impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
IT Operations Manager Bradford + Hybrid Up to 60,000 Your new role To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies. Responsibilities Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant. Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions. Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly. Experience needed Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset. Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members. Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365. Experience with Power Automate and a genuine interest in AI and automation. The ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open and collaborative style of working, fostering trust and reassurance in others. An ambitious and innovative mindset. Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems. An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 21, 2026
Full time
IT Operations Manager Bradford + Hybrid Up to 60,000 Your new role To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies. Responsibilities Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant. Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions. Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly. Experience needed Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset. Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members. Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365. Experience with Power Automate and a genuine interest in AI and automation. The ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open and collaborative style of working, fostering trust and reassurance in others. An ambitious and innovative mindset. Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems. An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Our client are a luxury five star hotel resort in Slough who are looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough. Job Overview: The IT Support Engineer supports the smooth day-to-day operation of the estate's technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency. Key Responsibilities: Technical Support & User Assistance Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications. Log, prioritise, and resolve IT support tickets within agreed SLAs. Escalate complex issues to the IT Manager or external vendors where required. Assist with onboarding/offboarding tasks, including user accounts and equipment setup. Maintain accurate records of IT assets, user accounts, software licences and equipment movements. Support procurement by preparing equipment requests and tracking stock levels. Document IT procedures, troubleshooting steps and user guides where appropriate. System & Hardware Administration Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. Support routine maintenance of servers, networks and backups under guidance from the IT Manager. Ensure all systems remain updated with current patches and security updates. Monitor and report on equipment performance, arranging repairs or replacements when needed. Network & Systems Support Assist in monitoring the stability of Wi-Fi, telephony and internal networks. Help maintain access control systems, CCTV integrations and other estate technologies. Support guest-facing technologies and troubleshoot guest connectivity issues when required. Cybersecurity & Compliance Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager. Assist with monitoring antivirus status, account access, password standards and device security. Report any suspected security incidents immediately. Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. Assist in testing new systems and providing user feedback. Participate in estate-wide IT enhancement projects, including new system implementation. Experience Proven experience as an IT Administrator role. Experience in the hospitality industry is essential for this role. Full UK Driver's license Strong communication skills-both written and verbal-are essential for effective stakeholder engagement. Flexibility on working on weekends as and when required.
May 20, 2026
Full time
Our client are a luxury five star hotel resort in Slough who are looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough. Job Overview: The IT Support Engineer supports the smooth day-to-day operation of the estate's technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency. Key Responsibilities: Technical Support & User Assistance Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications. Log, prioritise, and resolve IT support tickets within agreed SLAs. Escalate complex issues to the IT Manager or external vendors where required. Assist with onboarding/offboarding tasks, including user accounts and equipment setup. Maintain accurate records of IT assets, user accounts, software licences and equipment movements. Support procurement by preparing equipment requests and tracking stock levels. Document IT procedures, troubleshooting steps and user guides where appropriate. System & Hardware Administration Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. Support routine maintenance of servers, networks and backups under guidance from the IT Manager. Ensure all systems remain updated with current patches and security updates. Monitor and report on equipment performance, arranging repairs or replacements when needed. Network & Systems Support Assist in monitoring the stability of Wi-Fi, telephony and internal networks. Help maintain access control systems, CCTV integrations and other estate technologies. Support guest-facing technologies and troubleshoot guest connectivity issues when required. Cybersecurity & Compliance Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager. Assist with monitoring antivirus status, account access, password standards and device security. Report any suspected security incidents immediately. Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. Assist in testing new systems and providing user feedback. Participate in estate-wide IT enhancement projects, including new system implementation. Experience Proven experience as an IT Administrator role. Experience in the hospitality industry is essential for this role. Full UK Driver's license Strong communication skills-both written and verbal-are essential for effective stakeholder engagement. Flexibility on working on weekends as and when required.
Well established UK multi-site business with its HQ in Birmingham, West Midlands is seeking an IT Operations Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You ll join a stable, growing organisation where technology is central to business performance and customer experience. About the Role: This role is responsible for the effective operation, stability and resilience of the organisation s IT services across multiple UK sites. You will lead an IT operations team, manage third-party vendors, and ensure services meet agreed SLAs and compliance requirements. Working closely with senior stakeholders, you will contribute to strategic planning and deliver operational improvements that support business growth. Key Responsibilities: Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support. Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption. Manage relationships with key technology vendors and service providers, ensuring performance against contracts and SLAs. Plan, prioritise and deliver IT operational initiatives and projects in line with the wider technology strategy. Monitor and optimise IT operational budgets, including cost control, forecasting and value-for-money assessments. Ensure IT services and operations adhere to cybersecurity, data protection and regulatory compliance requirements. Develop, coach and performance-manage the IT operations team to build capability and a high-service culture. Produce and present operational performance reports, metrics and recommendations to senior stakeholders. Key Requirements: Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment. Experience managing cloud-based services, SD-WAN and Cloud Telephony in an operational context. Demonstrable track record in incident and problem management within business-critical environments. Experience managing third-party vendors and service providers, including contracts and SLAs. Solid understanding of cybersecurity principles and compliance considerations in an operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user computing environments at scale. Managing application support operations within a complex business landscape including SaaS and some legacy apps. Exposure to IT strategy development and roadmapping in conjunction with senior leadership. Experience in implementing or improving ITSM tooling, monitoring and automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g. Azure) ideal. Management or leadership training/qualification beneficial. If you re an experienced IT Operations Manager ready to take ownership of a critical function in a well established UK multi-site business with its HQ in Birmingham, West Midlands, apply now to explore this opportunity further.
May 19, 2026
Full time
Well established UK multi-site business with its HQ in Birmingham, West Midlands is seeking an IT Operations Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You ll join a stable, growing organisation where technology is central to business performance and customer experience. About the Role: This role is responsible for the effective operation, stability and resilience of the organisation s IT services across multiple UK sites. You will lead an IT operations team, manage third-party vendors, and ensure services meet agreed SLAs and compliance requirements. Working closely with senior stakeholders, you will contribute to strategic planning and deliver operational improvements that support business growth. Key Responsibilities: Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support. Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption. Manage relationships with key technology vendors and service providers, ensuring performance against contracts and SLAs. Plan, prioritise and deliver IT operational initiatives and projects in line with the wider technology strategy. Monitor and optimise IT operational budgets, including cost control, forecasting and value-for-money assessments. Ensure IT services and operations adhere to cybersecurity, data protection and regulatory compliance requirements. Develop, coach and performance-manage the IT operations team to build capability and a high-service culture. Produce and present operational performance reports, metrics and recommendations to senior stakeholders. Key Requirements: Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment. Experience managing cloud-based services, SD-WAN and Cloud Telephony in an operational context. Demonstrable track record in incident and problem management within business-critical environments. Experience managing third-party vendors and service providers, including contracts and SLAs. Solid understanding of cybersecurity principles and compliance considerations in an operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user computing environments at scale. Managing application support operations within a complex business landscape including SaaS and some legacy apps. Exposure to IT strategy development and roadmapping in conjunction with senior leadership. Experience in implementing or improving ITSM tooling, monitoring and automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g. Azure) ideal. Management or leadership training/qualification beneficial. If you re an experienced IT Operations Manager ready to take ownership of a critical function in a well established UK multi-site business with its HQ in Birmingham, West Midlands, apply now to explore this opportunity further.
We are seeking an experienced, hands-on IT Infrastructure Manager to lead and develop our client's IT Services Infrastructure Team. This is a key leadership role responsible for ensuring the reliability, security, and performance of a large, multi-site education provider's IT environment. What you will be doing: - Lead, mentor, and line-manage the Infrastructure Team, driving high performance and professional growth. Oversee day-to-day operations across servers, networks, firewalls, telephony, cloud services, and backups. Shape and deliver the organisation's infrastructure architecture and long-term technical strategy. Act as a senior escalation point for complex technical issues and major incidents. Ensure compliance with IT policies, Cyber Essentials, Security Standards, and Best Practice. Collaborate across IT Services to prioritise workloads, improve processes, and deliver innovative solutions. Lead the design, implementation, and documentation of new systems and infrastructure projects. Support disaster recovery planning and ensure robust resilience measures are in place. Stay ahead of emerging technologies and drive continuous improvement across systems and services. Travel between sites as required ( full UK driving licence held for at least 2 years , with a maximum of six (6) points). What you will bring to the table: - Strong experience in IT Operations, Infrastructure Design, and Project Delivery. Expertise across Microsoft 365, Azure, Windows Server, Networking, MS Identity Technologies, Microsoft Endpoint Deployment Management technologies and Security technologies. You will be able to demonstrate the ability to troubleshoot complex issues and communicate clearly with technical and non-technical users. Experience managing teams, suppliers, and third-party support partners. Knowledge of data protection, cyber security best practice, and ITIL principles. Experience in an education environment is an advantage but is not essential. Excellent communication, leadership, and interpersonal skills. The role comes with an excellent benefits package which includes a great holiday allowance, an exceptionally good pension, a massive range of retail discounts and ongoing professional development and training opportunities. Please note, to be considered for this role you MUST have the Right to Work long-term in the UK without Company Sponsorship . You will also live within a commutable distance of Exeter , Devon , or you will be in a position to relocate to the area. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2026
Full time
We are seeking an experienced, hands-on IT Infrastructure Manager to lead and develop our client's IT Services Infrastructure Team. This is a key leadership role responsible for ensuring the reliability, security, and performance of a large, multi-site education provider's IT environment. What you will be doing: - Lead, mentor, and line-manage the Infrastructure Team, driving high performance and professional growth. Oversee day-to-day operations across servers, networks, firewalls, telephony, cloud services, and backups. Shape and deliver the organisation's infrastructure architecture and long-term technical strategy. Act as a senior escalation point for complex technical issues and major incidents. Ensure compliance with IT policies, Cyber Essentials, Security Standards, and Best Practice. Collaborate across IT Services to prioritise workloads, improve processes, and deliver innovative solutions. Lead the design, implementation, and documentation of new systems and infrastructure projects. Support disaster recovery planning and ensure robust resilience measures are in place. Stay ahead of emerging technologies and drive continuous improvement across systems and services. Travel between sites as required ( full UK driving licence held for at least 2 years , with a maximum of six (6) points). What you will bring to the table: - Strong experience in IT Operations, Infrastructure Design, and Project Delivery. Expertise across Microsoft 365, Azure, Windows Server, Networking, MS Identity Technologies, Microsoft Endpoint Deployment Management technologies and Security technologies. You will be able to demonstrate the ability to troubleshoot complex issues and communicate clearly with technical and non-technical users. Experience managing teams, suppliers, and third-party support partners. Knowledge of data protection, cyber security best practice, and ITIL principles. Experience in an education environment is an advantage but is not essential. Excellent communication, leadership, and interpersonal skills. The role comes with an excellent benefits package which includes a great holiday allowance, an exceptionally good pension, a massive range of retail discounts and ongoing professional development and training opportunities. Please note, to be considered for this role you MUST have the Right to Work long-term in the UK without Company Sponsorship . You will also live within a commutable distance of Exeter , Devon , or you will be in a position to relocate to the area. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 08, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 07, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.
Oct 01, 2025
Full time
The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.
