Job Description
Internal Account Manager / Customer Service
Lancing Monday-Friday Office-based.
A well-established, highly successful business in the specialist packaging sector is looking to hire an Internal Account Manager / Customer Service professional to support continued growth.
With a turnover of over £55m a year and a dominant presence across the South of England, the company works with household-name clients across multiple sectors. This is a long-term opportunity within a stable team where people tend to stay, progress, and earn well.
The role
This is an internal, office-based position supporting existing customer accounts and working closely with the Sales Manager and wider sales team. It is not a field sales role and does not involve cold calling.
Key responsibilities include:
- Managing customer accounts day to day
- Acting as a key point of contact for clients
- Handling inbound and outbound customer communication
- Supporting external Account Managers with coordination and administration
- Maintaining consistently high service levels
The role suits someone who is confident on the phone, organised, and comfortable dealing directly with customers.
Working hours
- Monday to Friday
- 08:00-17:00 or 08:30-17:30
- Fully office-based in Lancing
- Clear no-overtime culture
Salary & benefits
- £28,000 base salary
- Bonus structure:
- 1% of branch turnover
- Currently equates to approximately £600 per month
- Increases as the branch grows
- 20 days holiday plus Bank Holidays
- Company pension
- On-site parking
Several internal team members earn very well through performance and longevity.
Candidate profile
The business is open-minded on background and will consider:
- Candidates with 2-3 years' experience in Customer Service, Internal Sales or Account Management
What matters most is:
- Confidence speaking to customers
- Strong communication skills
- Basic numeracy
- Willingness to get on the phone
Interview process
- Two-stage interview
- Includes an aptitude test
- Calculator permitted
Why apply?
- Strong, stable business with a clear future
- Sensible hours and predictable working pattern
- Genuine earning potential without long evenings or weekends
- A team culture where people build careers, not just fill seats
Ideal for someone based in or around Lancing looking for a role that offers stability, progression, and solid rewards - without the usual sales clichés.
