83 jobs found

Our client, an Aerospace and Defence supplier is looking for a Project Manager to join them on a contract basis at their site in Reading. Due to the nature of the role, applicants must be sole British nationals and hold SC Clearance. Contract initially until November 2026 3 days per week onsite in Reading 87.16 p/h Umbrella, inside IR35 Role Description The Project Manager will be responsible for the end-to-end delivery of a new Digital HR solution, leading activity from RFP and supplier selection through implementation, go-live, and transition into operations. The role requires a hands-on, adaptable Project Manager who is comfortable working in a small team environment and able to operate at all levels-from drafting procurement documentation to managing senior stakeholders. While the primary focus is the HR solution, the role may also support other project management activities outside HR as required. Key Accountabilities End-to-End Project Delivery Lead delivery of the Digital HR solution across the full lifecycle: RFP and supplier selection Mobilisation and implementation Go-live, hypercare, and transition to BAU operations Establish and maintain effective project governance, plans, controls, and reporting Manage scope, schedule, budget, risks, issues, and dependencies RFP & Supplier Selection Own the schedule for and support the RFP process, including: Drafting and coordinating RFP documentation as required Managing inputs from HR, Commercial, Procurement, Finance, and Technical teams Supplier evaluation, moderation, and selection Work closely with Finance, Commercial, Procurement, and Architecture teams to ensure: Compliance with sourcing and contractual requirements A compliant, value-for-money supplier appointment Support contract award and mobilisation of the chosen delivery partner Delivery Partner Management Act as the primary day-to-day client lead for the selected delivery partner Set and manage delivery partner performance expectations against agreed plans, milestones, and contractual obligations Drive issue resolution, escalation, and recovery where required Work proactively with the delivery partner to minimise dependencies and mitigate delivery risks Ensure delivery outputs meet agreed timelines, quality, architectural, and security standards Ensure the solution aligns with customer expectations and requirements Stakeholder Engagement & Governance Lead engagement with key corporate functions, including Commercial, Procurement, Finance, and Programme Assurance Ensure the project aligns with governance, delivery, architecture, and security processes Maintain a strong, open, and constructive relationship with the Head of HR to enable timely resolution of delivery-related issues Manage senior stakeholders through: Clear communication Transparency Effective decision-making forums Lead the PI Planning aspects associated with this solution Collaboration with Architecture & Product Work closely with the Solution Architect to ensure delivery aligns with approved architecture and technical standards Partner with the Product Owner to align delivery priorities with HR business needs and outcomes Ensure business requirements are translated into deliverable, governed work packages Transition to Operations Lead planning and execution of: Cutover and go-live Hypercare and stabilisation Operational handover and service acceptance Ensure operational readiness, documentation, and ownership are in place before transition to BAU Flexibility & Wider Contribution Operate flexibly within a small team, contributing beyond a traditional PM remit where required Be prepared to support non-HR project activities as priorities dictate Balance hands-on delivery tasks with senior stakeholder management Skills and Experience Essential Proven experience as a Project Manager delivering COTS and/or Digital SaaS HR solutions Demonstrated delivery of at least two HR implementations from RFP through to live operation Experience leading RFPs, supplier selection, and contract mobilisation Strong experience managing external delivery partners and systems integrators Excellent stakeholder management skills, including engagement at executive level Strong understanding of project governance, financial controls, and assurance processes Experience working in Agile, Hybrid, or structured delivery environments Comfortable working across discovery, delivery, and operational phases Experience with Azure DevOps Familiar with working within security and assurance frameworks Desirable Experience working in small or lean delivery teams Experience delivering technology solutions in complex or regulated environments Familiarity with SaaS-based enterprise solutions

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Sales Director - UK Location: UK (Remote/Field-based) Type: Full-time Senior Leadership The Opportunity An ambitious challenger in the Backup & Storage space - a US-headquartered technology vendor taking on the market's legacy giants - is looking for a dynamic and hands-on Sales Director to lead and accelerate revenue growth across the UK. This is a role for someone who wants to be in the market - opening doors, closing deals, and building something - not sitting behind a dashboard. If you're an administrator looking for a reporting role, this isn't for you. If you're a business driver who thrives on impact, read on. What You'll Be Doing Driving Revenue You'll take personal ownership of UK bookings performance, working alongside Territory Managers to progress and close deals. You're hands-on and comfortable being in the room when it matters. Channel & Partner Development You'll act as a channel manager in your own right - identifying gaps, recruiting new partners, re-energising underperforming ones, and building strong relationships with key resellers and system integrators. Business Development You'll open doors at enterprise accounts, support your team in accessing strategic opportunities, and develop new business that builds long-term, scalable revenue. Alliance Management You'll build and maintain joint go-to-market relationships with key technology alliance partners (think Veeam, Commvault-level relationships), driving collaborative pipeline and maintaining a strong presence with their teams. Team Enablement You'll coach and support Territory Managers and Sales Engineers, remove blockers, improve win rates, and ensure your team is set up to sell - not buried in admin. Large Deal Involvement When strategic deals are on the table, you're in the room. You'll lead on deal strategy, negotiations, and closing, and act as an escalation point when needed. What Success Looks Like A stronger, more active partner and channel ecosystem Consistent pipeline generation through partners, alliances, and direct activity Improved productivity and win rates across the Territory Manager team Growing enterprise deal flow and closures Revenue growth from $2.5M toward $3M+ per Territory Manager annually What We're Looking For A proven track record in senior sales roles within the enterprise technology sector - experience in Storage and Backup/Data Protection is essential Deep experience managing and developing channel partners and reseller ecosystems Strong relationships within the Veeam, Commvault, or similar alliance communities A genuine player-coach mentality - you lead from the front, not from a spreadsheet Excellent commercial instincts and the gravitas to influence at C-level UK-based with the ability to travel regularly across the territory What's on Offer 280,000 - 300,000 OTE (50/50 base/commission split) Uncapped commission - your ceiling is yours to set 9,000 car allowance Private healthcare & dental Company pension Company stock Quarterly bonuses when your team hits 100% of quarterly target - because when they win, you win Why This Role This is a high-autonomy, high-impact position at a company with a strong product, loyal customer base, and real growth ambition in the UK market. You'll have the support of an experienced leadership team and the freedom to build the business the right way. If you're ready to make your mark at a challenger brand that's genuinely disrupting the space, we want to hear from you. Interested? Apply with a CV and a brief note on your most relevant experience.

After-Sales & Customer Operations Manager £40,000 to £55,000 plus performance related bonus Tangmere, Chichester Onsite role About Us We are the clear market leader in our sector and one of the fastest-growing car buying companies in the world. In the UK we generate over 100,000 customer enquiries each month and book tens of thousands of vehicles over the same period through our high-traffic websites and nationwide operations. We have now launched across the United States, with multiple States already live and an ambitious plan to expand nationwide. Our rapid expansion and success have been driven by outstanding people, a strong culture, and our ability to lean into the advantages of cutting-edge technology. We are not a speculative startup. We have been established for over 15 years, are highly profitable, and have achieved this scale without external funding. That gives us both security and momentum and yet, despite our size, we have kept the excitement, energy and ambition of a startup. Our team is collaborative, ambitious and relentlessly driven to be the best and most exciting place to work in our sector. Our aim is bold: to build a billion-dollar valuation within the next five years. Along the way, we want our growth to make a positive difference to others. We have already donated over £1 million to various charities, and as we scale, so too will our donations. About the Role We are looking for a hands-on, commercially minded manager with strong operational leadership and negotiation skills. This role would suit someone experienced in managing customer operations, after-sales teams, escalations, or service-based environments where balancing customer experience with commercial outcomes is essential. A major part of this role is skilled negotiation: keeping deals on track when issues arise, protecting margin, maximising completed collections across the business, and ensuring revised outcomes are commercially sound, fair, and professionally handled. You will lead the After-Sales & Customer Operations team, who coordinate vehicle collections, manage discrepancies, negotiate adjusted prices, and handle customer complaints. Your leadership, decision-making, and commercial judgement will be crucial in maintaining profitability, reducing cancellations, maximising successful collections, and driving operational standards across the department. Key Responsibilities TEAM LEADERSHIP & STRUCTURE Lead, support, and manage a team of After-Sales Coordinators, setting clear expectations and processes. Build a transparent, fair, and stable culture with consistency in communication and behaviour. Ensure compliance with all operational and negotiation procedures. Coach and develop the team to improve negotiation capability, customer handling, and operational performance. AFTER-SALES OPERATIONS Oversee the full lifecycle of vehicle collections once booked by Sales. Ensure the team assesses customer or operational discrepancies accurately and follows structured negotiation and resolution processes. Support consistent decision-making across customer issues, pricing changes, and operational challenges. Drive process improvements to improve customer experience, reduce cancellations, and increase operational efficiency. NEGOTIATION & COMMERCIAL MANAGEMENT L ead or oversee complex negotiations to maximise completed collections and retain deals wherever commercially viable. Train and support the team in managing pricing or service changes confidently and professionally. Balance customer experience with strong commercial discipline. Make final decisions on disputed cases, weighing customer impact, operational considerations, and profitability. Protect commercial performance while minimising unnecessary cancellations and lost collections. CUSTOMER ISSUE RESOLUTION Handle escalated issues with a calm, professional approach. Resolve customer disputes confidently while protecting the interests of the business. Implement improvements to reduce recurring customer or operational issues. COMMERCIAL ACCOUNTABILITY Monitor KPIs including negotiation success, cancellation rates, collections performance, profitability, and customer satisfaction. Ensure incentive schemes are used fairly and not manipulated. Identify process gaps and implement improvements. Produce regular reports and operational insights for senior leadership. CROSS-FUCTIONAL COLLABORATION Work closely with Sales, Transport, and Finance teams to improve operational efficiency and customer outcomes. Support improvements in pricing accuracy, customer communication, and collections performance. Help drive alignment and accountability across departments. Skills & Experience Required Essential Strong, proven negotiation skills able to manage difficult conversations, retain business, and protect commercial outcomes. Experience leading a team in an operational, customer service, after-sales, contact centre, or service delivery environment. Commercially aware with strong decision-making ability. Skilled in handling escalations, complaints, and customer disputes. Experience working to KPIs, performance targets, and structured operational processes. Excellent verbal and written communication skills. Strong organisational and people management capability. Desirable Automotive or vehicle-related knowledge would be a strong advantage, but is not essential. Experience within high-volume operational, logistics, customer service, retail, marketplace, or service-led businesses. Experience improving processes, workflows, or team structures. Experience managing teams within fast-paced or scaling businesses. Personal Attributes Strong, fair leader who can stabilise and develop a team. Commercially minded with sound judgement and decision-making ability. Resilient, calm under pressure, and solutions-focused Consistent, transparent, and able to hold people accountable Improvement-focused, proactive, and operationally driven. What We Offer Competitive salary + performance-related bonus. Opportunity to lead and improve a business-critical team. Supportive senior leadership and room to implement change. Benefits and Perks Comprehensive pension package Wellbeing and employee support programme Discounted gym memberships and on-demand GP service Retail and leisure discounts across major brands Regular team events, summer and Christmas parties Free food Fridays and fresh fruit available for staff working on site Free on-site parking Discounted garage services for vehicle owners Counselling and financial assistance helplines

Job title : Senior Project Manager Duration: 6 months initial term Pay: 750 per day PAYE Location: 2 days per week in our Stratford, London office In September 2026, we move to 50% in office across the month Your recruitment contact is Olivia Greig at Hays. About the organisation Our client is an independent regulatory body in the UK responsible for ensuring the financial markets work well for the consumers and the economy, promoting market integrity and effective competition. About the team The EMO, Sustainable Finance & International (ESFI) Change Department is responsible for the delivery of change to help shape and deliver divisional strategies to meet prioritised policy, regulatory and operational outcomes. They combine business and technical architecture, relationship management, portfolio, project and programme management, business change and business analysis expertise. About the role We are seeking an experienced Project Manager to join a Capital Markets Programme - a high profile portfolio delivering major reforms across UK market infrastructure. The current postholder is leading a high-profile piece of work on the Consolidated Tape for bonds. This involves analysing bond prices in the UK financial services sector, aggregating, and publishing them. The project involves collaboration with lawyers, policy teams, and senior managers. The bonds tape is scheduled to go live in June, after which the current postholder will move on to another high-profile project and you will take ownership of the tape project. Responsibilities: Successfully deliver business and technical change projects end-to-end, from inception through to project outcomes, following quality standards and within agreed baselines of time, budget, and scope Building and managing stakeholder relationships across the organisation, managing expectations, defining, and agreeing scope, facilitating key decisions and managing exceptions and escalations as needed Developing and implementing appropriate project management controls and governance to set up the initiatives for success, specifically developing the investment case, project plan, deliverables, and milestones to successfully deliver the business outcomes, identifying and sourcing resources to achieve time and cost expectations Validating assumptions and resolving dependencies, issues, and risks within delivery Ensure delivery adheres to the Change Delivery Framework, including Governance Framework Lead the project board meetings and produce the relevant materials, including portfolio reporting What we're looking for: Minimum: Direct experience of managing multi-million-pound business and technology change projects, in financial services or for a government or regulatory body Prior experience of managing employees and 3rd parties in a matrix, through the full lifecycle, from inception through to delivery Prior experience of planning and controlling project delivery to achieve business outcomes Essential: Proven project management experience in Financial Services, ideally within Capital Markets. Strong delivery discipline with the ability to plan, track and drive progress across multiple workstreams Procurement experience, including managing suppliers and commercial processes in regulated environments. Excellent stakeholder engagement, able to work confidently across policy, supervision, operations, procurement, data and technology teams. Ability to manage risks, dependencies, and critical path items in a complex, high-visibility programme Beneficial: Investment banking experience Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. What are the next steps? If you are interested in the role, click the apply button and we will get in touch with you to discuss next steps.

Our client is a fast-growing cosmetics manufacturing business with an enviable reputation for quality, innovation, and partnership. They are proud to work with some of the most exciting brands in personal care, and as their business scales, so does the ambition behind their commercial team. This is a brand-new role, created because they ve grown. They need a commercially sharp, people-first leader to take day-to-day ownership of their account management function protecting what they ve built, and driving what comes next. If you're a B2B sales leader who thrives in technically complex, relationship-driven environments and you want a role where your impact will be immediate and visible, our client would love to hear from you. Why This Role, Why Now Our client has grown significantly and this role exists because of that success. You'll step in as the single point of accountability for revenue delivery across their customer base, leading a talented team and working hand-in-hand with the Commercial Director to shape how they go to market. You'll own the relationship with their top account, lead joint business planning across all key accounts, and build the operational rigour that lets their commercial team perform at its best. This is a high-profile, high-impact position with real scope to leave your mark. What You ll Be Doing Revenue and Account Management: Own the annual revenue target across all key and managed accounts, with full accountability for delivery and forecast accuracy. Act as the senior commercial relationship holder for our client s anchor account, working closely with the dedicated Senior AM. Lead joint business planning across key accounts commercially rigorous and aligned to their growth objectives. Identify and execute growth opportunities volume, range extension, NPD listings, and new categories. Set performance standards and escalation protocols for small accounts managed via the Inside Sales Executive. Pricing and Commercial Proposals: Own the commercial approval process for complex pricing proposals involving formulation and packaging variables. Develop robust, defensible pricing models that balance margin protection with competitive positioning. Ensure the team has the tools, templates, and capability to turn around accurate proposals within agreed timescales. Team Leadership and Development: Line manage and develop a team of five, setting clear objectives, running 1:1s, and building individual development plans. Foster a high-performance, customer-first culture with strong commercial acumen at its core. Recruit and onboard commercial talent as the business continues to grow. Commercial Operations and Insight Drive accurate CRM usage and pipeline reporting across the accounts and new business team. Deliver monthly revenue forecasts, account performance reports, and risk registers to the Commercial Director and board. Work cross-functionally with operations, finance, and R&D to ensure customer commitments are deliverable and margin is protected. What They re Looking For Essential Experience: Significant B2B sales leadership experience, ideally in FMCG, personal care, cosmetics, contract manufacturing, or adjacent sectors. A proven track record managing large, complex customer accounts and protecting high-value revenue relationships. Experience leading and developing commercial teams including Account Managers and sales support functions. Strong grasp of consultative, long-cycle sales (6 12 months) involving multiple stakeholders and technical variables. Commercial fluency in pricing, margin management, and proposal development comfortable challenging numbers and building business cases. Experience working cross-functionally with operations, supply chain, or R&D in a product manufacturing environment. Highly Desirable: Background in personal care, toiletries, or beauty an understanding of formulation and packaging complexity is a real advantage. Experience managing a customer representing a disproportionately large share of revenue. Exposure to NPD commercialisation briefing, costing, and negotiating new product listings with retail or brand customers. Familiarity with CRM platforms such as Salesforce or HubSpot. Benefits: 37.5 hour week; Monday Friday; 8am to 4pm Company Bonus Scheme Quarterly Incentives Long service award Company pension Employee discount Free on-site parking

Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector? Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager, the join their Property Services Team on a permanent basis. The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service, and department complaint handling across housing stock with a budget portfolio of circa £4m. Responsibilities: Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets / trading accounts of the responsive repairs work stream, as well as departmental complaint handling. Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded. Lead and develop a high performing team in a customer focused culture delivering the company vision and targets for customer satisfaction including TSM s and operational KPI s. Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction. Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training. Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repair s programmes. Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities. Producing detailed and informative performance reports for SLT committees and key stakeholders Requirements: Demonstrable experience of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams. Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent). Demonstrable significant management level experience with budgetary responsibilities and management. To apply, please attach a copy of your CV

Loan Servicing & Governance Manager Manchester (Hybrid) £70,000 - £75,000 + Benefits Permanent ALF Financial Services have been retained exclusively to recruit this this is a newly created role with a well-established, fast-growing specialist lender based in Manchester and a genuine opportunity to own something from the ground up reporting to the Operations Director The business has built strong external funding and servicing relationships that are central to its growth strategy. This role exists to take full ownership of those relationships managing governance, performance oversight, contractual compliance, and day-to-day operational alignment with key external partners. It's not a sales role. It's a senior oversight and relationship stewardship position, working closely with executive leadership internally and at partner level. What's on offer: £70,000 - £75,000 depending on experience Discretionary annual bonus Private Medical Insurance 25 days holiday + bank holidays (with option to buy 3 more) Enhanced maternity and paternity pay Hybrid working - Manchester-based office, minimum 2-3 days per week Life Assurance Regular company and team social events What the role covers: Acting as the primary point of contact and escalation for key loan servicing and funding relationships Owning governance frameworks meeting cadence, reporting, performance reviews, and audit activity Monitoring partner performance against SLAs and contractual commitments, and holding partners to account where needed Managing contractual obligations, change requests, and commercial decisions across partnership agreements Working with Finance to monitor funding flows and ensure alignment to business plans Maintaining key documentation including servicer manuals, delegated authorities, and policies What we're looking for: The client has an open mind on background what matters is that you can operate with credibility at a senior level, manage complex external relationships, and understand how regulated financial services environments work. You might come from loan servicing, mortgage operations, outsourcing management, compliance, or a broader relationship/governance role within financial services. If you've managed third-party relationships in a regulated lending environment and understand the commercial and operational stakes involved, we'd like to hear from you. Specific experience in bridging, development finance, or buy-to-let is useful but absolutely not essential. For a confidential, initial conversation about the role - please contact Gavin Reynolds at ALF Recruit

Programme Director - Hertfordshire Contract start 1st of June 2026 1000 per day Inside IR35 - paid via an umbrella Hybrid working A senior leadership role within the Strategic Projects and Management Office. The postholder is accountable for the successful delivery of the organisation's portfolio of projects and programmes, setting standards and best practice for project and programme managers, ensuring that strategic initiatives are executed effectively, on time, within budget, and to defined quality standards. The role provides leadership and direction across all delivery teams, shaping delivery strategy, driving execution excellence, and ensuring outcomes realise intended business benefits. The role influences senior stakeholders and aligns delivery activity with organisational priorities. This role requires excellent leadership qualities, who is strategic, proactive, and highly experienced technology leader with a strong track record in delivering complex programmes and projects, and the confidence to engage effectively with senior stakeholders. Key Responsibilities: Delivery Leadership and Execution Lead the end-to-end delivery of all projects and programmes across the organisation. Ensure delivery outcomes align with strategic objectives and business priorities. Establish clear accountability for delivery across programme and project managers. Drive a culture of ownership, pace, and high performance across delivery teams. Programme and Project Oversight: Oversee planning, mobilisation, and execution of major programmes and projects. Ensure robust management of scope, schedule, cost, quality, and benefits. Monitor delivery performance and intervene where required to address delays. Manage interdependencies across programmes. Delivery Strategy: Ensure the organisation adopts appropriate delivery approaches (e.g., Agile, waterfall, hybrid). Align delivery structures to strategic objectives. Continuously optimise delivery practices to improve speed, quality, and predictability. Stakeholder Engagement and Leadership: Act as the senior escalation point for delivery issues, risks, and decisions. Build strong relationships with executive stakeholders, business leaders and change sponsors. Provide clear and confident reporting on delivery progress, risks, and outcomes. Influence decision-making to resolve conflicts, prioritise work, and allocate resources effectively. Resource and Capacity Management: Ensure effective allocation and utilisation of delivery resources across programmes and projects. Balance demand and capacity, resolving conflicts and constraints. Work with resource managers to ensure availability of skilled resources. Support development of workforce plans to support future delivery demand. Risk, Issue, and Dependency Management: Ensure proactive identification and management of delivery risks and issues. Oversee mitigation strategies and ensure timely resolution of blockers. Manage cross-programme dependencies and organisational impacts. Escalate critical risks to executive leadership with clear recommendations. Benefits Realisation Ensure programmes and projects are structured to deliver measurable business outcomes. Track and monitor benefits realisation throughout and beyond delivery. Hold delivery teams and business stakeholders accountable for achieving benefits. Ensure alignment between delivery outputs and strategic value creation. Continuous Improvement and Delivery Capability: Drive continuous improvement in delivery performance, tools, and practices. Establish a high-performing delivery community with shared standards and best practice. Coach and develop programme and project managers to enhance capability. Promote a culture of learning, accountability, and delivery excellence. Key Skills & Experience: Significant experience leading large-scale programmes and project portfolios. Proven track record of delivering complex, cross-functional strategic change initiatives. Proven experience in leading and developing high-performing, cross-functional project & programme teams. Strong experience in stakeholder engagement at executive level. Demonstrated ability to drive delivery performance and accountability. Leads the identification, planning, and coordination of programmes to deliver strategic objectives. Ensures alignment between programme outcomes and organisational goals. Strong track record in managing risks, dependencies, and stakeholder engagement at a strategic level. Comfortable in delivering complex information to senior stakeholders clearly and effectively. Extensive knowledge of budgeting & forecasting activities across project and programme portfolios. Desirable Qualifications: Educated to degree level in a relevant discipline (e.g., IT, Business, Management, Engineering) or equivalent professional experience. Relevant professional certifications such as APM, PMP, PRINCE2, MSP, AgilePM, SAFe. Experience with Agile delivery frameworks (e.g., SAFe, Scrum at scale). Experienced in using project and programme management tools (e.g. MS Project, Azure DevOps) to track delivery, plan resources and manage budgets. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Sustainability Technical Project Manager Location: Crewe, Pyms Lane (4 days onsite per week required) PAYE Rate: 34 per hour Limited Company Rate: 41 per hour Contract Duration: Initial 6-month contract, with programme of work expected to exceed 12 months Working Hours: Core hours 09:00-17:00, with occasional 08:00 starts depending on meeting requirements About the Role Adecco working in Partnership with Bentley Motors is seeking a Sustainability Technical Project Manager to lead and deliver key sustainability initiatives across our Procurement function. This role plays a critical part in reducing supply chain environmental impact, supporting regulatory compliance, and embedding sustainability into sourcing and supplier management processes. Based at their headquarters in Crewe, Pyms Lane, this role requires onsite presence four days per week, working closely with cross-functional teams, suppliers, and Group stakeholders. You will be responsible for translating sustainability strategy into practical delivery, ensuring measurable outcomes across suppliers, governance, reporting, and procurement operations. Key Responsibilities Lead sustainability projects end-to-end within Procurement, ensuring delivery against defined objectives, timelines, and outcomes Drive execution of the Procurement sustainability roadmap, turning strategy into operational action Build and manage detailed project plans, including actions, ownership, timelines, risks, and dependencies Establish and run governance structures, including reporting cycles, escalation routes, and stakeholder updates Support supplier decarbonisation initiatives and development of emissions reduction roadmaps Support integration of sustainability requirements into sourcing and supplier selection processes Contribute to Product Carbon Footprint (PCF) and Life Cycle Assessment (LCA) activities with suppliers and internal teams Support supplier compliance tracking, including audits, evidence collection, corrective actions, and risk escalation Support implementation of chain of custody and traceability processes across supply chains Develop practical tools, templates, and guidance to support buyers and suppliers in day-to-day sustainability activities Produce monthly sustainability reporting, tracking KPIs including emissions, energy, waste, and water Skills & Experience Strong operational project management experience with a focus on delivery and outcomes Ability to manage complex, cross-functional workstreams, risks, and dependencies Experience working within structured project management frameworks Strong stakeholder management skills, including senior leadership engagement Ability to influence and drive action without direct authority Strong communication and presentation skills, including Board-level reporting experience Experience supporting procurement processes and supplier engagement activities Ability to provide clear, practical guidance to internal teams and external suppliers Technical Knowledge Understanding of ISO 14001 Environmental Management Systems Knowledge of supply chain sustainability and Scope 3 emissions concepts Familiarity with carbon accounting principles and GHG Protocol-aligned thinking Awareness of sustainability frameworks such as Product Carbon Footprint (PCF) and Life Cycle Assessment (LCA) Understanding of supplier sustainability assessment methods (e.g., audits, rating systems) Desirable knowledge of: Corporate Sustainability Due Diligence Directive (CSDDD) German Supply Chain Due Diligence Act (LkSG) EU End-of-Life Vehicles Directive (2000/53/EC) UK ZEV Mandate EU Deforestation Regulation (EUDR) Qualifications Degree in Engineering, Sustainability, Supply Chain, Business, or related field desirable Relevant sustainability, ESG, or procurement certifications desirable Project management qualification (e.g., PRINCE2 or equivalent) advantageous UK driving licence desirable, as occasional travel within the UK may be required About Bentley Motors Bentley Motors is committed to shaping a sustainable future for luxury automotive manufacturing. This role sits within our Procurement function, supporting the delivery of our sustainability strategy and wider environmental ambitions. Working at Bentley means contributing to meaningful change across global supply chains while operating in a high-performance, collaborative environment. Recruitment Information Adecco, working in partnership with Bentley Motors, is an employment consultancy. We bring expertise, energy, and passion to improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and backgrounds. We do this by showcasing talent, skills, and unique experience within an inclusive environment that helps individuals thrive. Candidates are encouraged to demonstrate evidence of the above within their CV to be considered for the role. Please note that if you have not heard from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. For any queries, please contact: (url removed)

Your new company This organisation is a well-established, values-led charity that provides critical services to communities across the UK and Ireland. With a strong sense of purpose at its core, it operates around the clock to support those in need, combining dedicated volunteers with specialist teams to deliver a highly effective and trusted service. Your new role You'll take ownership of delivering multiple large and complex projects from end to end, ensuring they are delivered on time, within budget and to a high standard. Working closely with project sponsors and senior stakeholders, you'll play a central role in translating business objectives into structured delivery plans, while ensuring clear accountability across all workstreams. In this role, you'll be responsible for building and managing detailed project plans, coordinating cross-functional teams and maintaining momentum across a multi-project environment. You'll oversee budgets, track spend and ensure strong financial control, while also supporting the definition and realisation of long-term business benefits. A key part of the role will involve building strong relationships across the organisation and with external partners, ensuring alignment and clear communication throughout the project lifecycle. You'll proactively manage risks, issues and dependencies, taking ownership of mitigation plans and ensuring appropriate escalation when needed. Beyond delivery, you'll focus on ensuring that projects land successfully within the business, supporting change adoption and ensuring a smooth transition into day-to-day operations. Alongside this, you'll maintain high-quality documentation, reporting and governance standards, providing clear and consistent updates to stakeholders at all levels. What you'll need to succeed You'll bring proven experience delivering large, complex business change projects, ideally within enterprise-scale environments and with exposure to ERP programmes. You'll be confident applying both structured project methodologies and practical, hands-on delivery experience to drive outcomes in fast-paced and often evolving environments. You'll be someone who naturally leads from the front, able to guide, coach and motivate project teams while also bringing wider stakeholders on the journey. Building strong relationships will come naturally to you and you'll be comfortable representing the project at all levels, ensuring clear communication and alignment from operational teams through to senior leadership. We're looking for someone who understands how to navigate complexity, challenge constructively where needed, and ensure the organisation is set up to adopt and benefit from change. Your ability to engage senior stakeholders, including at executive level, will be key to ensuring projects land successfully and deliver lasting value. Experience with Microsoft Dynamics 365 (ERP), supported by relevant certification, would be advantageous. What you'll get in return Flexible working 26 days' annual leave plus Bank Holidays Outstanding pension scheme Life assurance Health and dental cashplan What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

NEW VACANCY! (SC3663) PROJECT DIRECTOR - LARGE FORMAT / EXHIBITIONS ESSEX Generous + Package Our client is a leading Large Format & Exhibition Display company. The Project Director plays a critical leadership role within the business. This position exists to build, lead and elevate a high-performing Project Management team capable of delivering complex, high-quality projects consistently. This is a hands-on leadership role, balancing strategic oversight with day-to-day involvement. The Project Director sets standards, drives accountability, supports development, and ensures the team operates as a unified, motivated and commercially aware group. Success in this role is measured by the strength of the team, the quality of delivery and the confidence with which projects are executed. About the Company Our client delivers high-impact exhibition stands and large-format graphics for some of the world's leading brands. The work is fast-paced, detail-driven, and collaborative. They operate in an environment where pressure is real, deadlines matter, and teamwork is essential. Our client believes strong teams deliver strong results. The Project Director is central to creating that environment, setting the tone, supporting people and ensuring standards never slip. Key Responsibilities Team Leadership & Development Reporting to the Chief Operating Officer Lead, mentor, and develop the Project Management team, building a culture of trust, accountability, and high performance. Set clear expectations and standards for project delivery, communication and professionalism. Conduct regular one-to-one meetings, performance reviews, and development discussions. Onboard and integrate new Project Managers, ensuring they are fully supported and aligned with company standards. Foster a positive, motivated, and resilient team that performs well under pressure. Project Oversight & Delivery Maintain oversight of all live projects, ensuring they are correctly resourced, well-managed, and delivered to a high standard. Support Project Managers with complex or high-risk projects, stepping in where needed to maintain momentum and quality. Ensure consistency in project processes, documentation, and reporting across the team. Act as a point of escalation for issues affecting delivery, clients, or internal teams. Standards, Systems & Compliance Uphold and continuously improve project management systems, processes and documentation. Ensure compliance with health & safety requirements, including RAMS, method statements, and site documentation. Take responsibility for ISO and ESSA standards, contributing to audits and accreditation processes. Drive operational efficiency through clear processes, structured workflows, and consistent best practice. Communication & Collaboration Act as a key link between Project Management and Design, Production, and Installation teams. Maintain strong internal relationships to ensure alignment, clarity, and smooth handovers. Build and maintain positive client relationships, ensuring confidence in the delivery capability. Communicate clearly and decisively with senior management, providing visibility on risks, performance, and resourcing. Commercial & Cultural Leadership Promote a commercial, solutions-focused mindset across the team. Encourage ownership, initiative, and pride in delivery. Lead by example, calm under pressure, decisive when needed, and supportive at all times Reinforce company values through actions, behaviours, and decision-making. What They Are Looking For: Proven experience leading and developing project management teams in a fast-paced environment. Strong understanding of project delivery, workflows, and operational best practice. Confident, calm leadership style with the ability to motivate and challenge others. Excellent communication and interpersonal skills. High attention to detail with a focus on consistency and quality. Commercially aware with a proactive, problem-solving mindset. Comfortable taking responsibility and making decisions that support the wider business. Why Join: A senior leadership role with real influence over how projects and teams operate. The opportunity to shape, develop, and lead a capable, motivated team. A collaborative leadership environment with direct access to senior decision-makers. The chance to make a lasting impact on the company's operational performance and culture. To apply please email your CV

Senior Project Manager Inside IR35, 550 P/D 3-6 months with scope to extend 2 days on site per week in Telford SC eligibility Project Type: Legacy Modernisation / Engineering Overview The client is carrying out a multi-year technology transformation initiative to modernise customer facing services. The programme aims to prepare services for competitive tender by implementing the latest product versions, modern ALM tooling, and test automation. This Senior Project Manager role will join an in-flight programme , working closely with stakeholders to deliver a modern, resilient IT estate. Key Responsibilities Project Delivery Manage the delivery of multiple projects, ensuring alignment with company strategy, commitments, and goals. Provide overall direction, coordination, execution, control, and completion of assigned projects. Ensure high-quality delivery across all phases of the project lifecycle. Schedule & Financial Management Develop and maintain project schedules using MS Project (MSP) . Own and manage the project cost base, forecasts, and variances. Present financial updates and explanations at monthly reviews. Risk & Change Management Identify and manage project and cross-project risks, dependencies, and mitigations. Escalate risks where necessary. Manage project change through appropriate configuration management. Assess impacts of customer- and project-initiated change requests and ensure timely, accurate responses. Facilitate technical notes and impact workshops as required. Stakeholder & Customer Management Act as the single point of contact for the customer. Build and maintain strong, professional relationships with key stakeholders at all levels. Ensure regular formal checkpoints and ongoing communication of progress. Address ad-hoc queries and identify opportunities to improve client outcomes and generate additional value. Resource Management Work with resource managers to forecast, secure, and manage project resources. Accurately track staffing demand and costs. Provide timely performance reviews and ensure HR policies are followed. Ensure resources are released appropriately. Actively mentor and coach project team members. Proposal & Commercial Management Demonstrate strong commercial awareness. Manage estimating and impact assessments for proposals and change requests. Develop clear recommendations and solutions aligned to client value. Communication & Governance Chair regular project checkpoints and ad-hoc meetings. Report progress to line management, clients, stakeholders, and account leadership. Provide clear, concise escalations when required. Implementation & Close-down Manage execution and transition through to Live and Service Introduction. Raise RFCs and present at Change Approval Boards. Agree acceptance criteria and trial plans with the client. Ensure successful project close-down, including post-project reviews and action tracking. Skills & Experience Strong communication and stakeholder management skills. Excellent team-working, negotiation, and conflict management abilities. Experience delivering projects using multiple delivery frameworks. Good understanding of end-to-end delivery processes. Appreciation of Agile principles. Strong focus on delivery quality and assurance. Tools: MS Office, MS Project, UPM

Senior Account Manager - Data & AI Consulting London, UK (Hybrid Working) Must have the right to work in UK no Sponsorship required About the Company Our client is a fast-growing Data & AI consultancy helping enterprises accelerate their digital transformation through modern Data Platforms, AI, GenAI, Analytics, and Cloud technologies. They partner with leading organisations across Manufacturing, CPG, Insurance, Life Sciences, Retail, and other industries - delivering measurable business outcomes through Data Engineering, AI-driven solutions, analytics platforms, and intelligent automation. As part of continued growth across the UK & Europe, they are looking for a commercially driven and client-focused Senior Account Manager to manage and grow strategic enterprise accounts. Role Overview The Senior Account Manager will be responsible for managing and growing existing enterprise customer accounts while ensuring exceptional client engagement and delivery governance. The role has two primary objectives: Maintaining and growing existing account revenue Farming and expanding opportunities within existing customer accounts This is a highly client-facing role requiring regular onsite engagement (minimum 3-4 days per week) and the ability to manage multiple enterprise accounts simultaneously. Key Responsibilities Account Growth & Farming Own and manage strategic enterprise customer accounts Maintain and grow annual account revenue targets Identify farming opportunities across the existing customer landscape Drive cross-sell and upsell opportunities across Data, AI, Analytics, Cloud, and Managed Services Develop and execute account growth strategies and quarterly account plans Client Relationship Management Build trusted relationships with CIOs, CDOs, CTOs, and senior stakeholders Conduct governance meetings, executive reviews, and QBRs Manage customer escalations proactively and professionally Ensure high levels of customer satisfaction and long-term partnership growth Delivery Oversight & Governance Collaborate with delivery teams to ensure successful programme execution Monitor project health, risks, delivery quality, and stakeholder feedback Maintain strong governance and communication across all accounts Key Performance Indicators KPI AreaWeighting Existing Account Revenue Growth 40% Farming / New Opportunity Growth 35% Margin & Revenue Realisation 15% Client Satisfaction & Governance 10% Skills & Experience Required 8-12 years of experience in Account Management, Client Partner, Customer Success, or Enterprise Sales Proven track record of managing and growing enterprise accounts within IT Consulting, Data & AI, Analytics, Cloud, or Digital Transformation services Strong commercial acumen and account management capability Excellent stakeholder management and communication skills Confident engaging with C-level executives Why This Role? Work on strategic enterprise Data & AI transformation programmes Exposure to cutting-edge AI and GenAI initiatives Entrepreneurial, high-growth consulting environment Strong leadership visibility and accelerated career progression

A Public Sector organisation is seeking an experienced Compliance Manager (Big Six) Your new company This public sector organisation has a great property team and plans to lead on how compliance of the big six is managed. They are driving the change needed to ensure they are delivering for both business and residents. Your new role Strategic & Operational Compliance LeadershipTake full operational responsibility for statutory property compliance across the Big Six: Building Safety / Fire Safety Gas Safety Electrical Safety Water Hygiene (Legionella) Asbestos Management Lifts & Lifting Equipment Act as the organisation's subject-matter lead on compliance, advising senior leaders on risk, assurance, and mitigation. Governance, Assurance & Risk Ensure robust compliance frameworks, policies, procedures, and controls are in place and operating effectively. Lead internal audits, external audits, and regulator engagement, including preparation for Housing Regulator, Fire Authority, or internal assurance reviews. Maintain accurate, up-to-date compliance dashboards and reporting for: Director-level leadership Cabinet Members / Boards Audit & Risk Committees Contractor & Programme Management Manage and challenge external compliance contractors and consultants to ensure: Statutory works are delivered on time and to standard Data integrity is robust Value for money is achieved Oversee remediation programmes, managing risk-based prioritisation and escalations where compliance failure is identified. Team Leadership Provide leadership to compliance officers and operational leads, embedding consistent standards and accountability. Support capability uplift within the team through guidance, coaching, and clear performance expectations. Building Safety & Emerging Regulation Support the organisation's response to: The Building Safety Act Fire safety reform Evolving housing regulation and consumer standards Ensure clear accountability models are in place for higher-risk buildings (where applicable). What you'll need to succeed Proven experience in a senior compliance role within public-sector housing or property services (local authority or housing association).Demonstrable hands-on responsibility for managing all Big Six compliance areas. Strong working knowledge of: Building Safety legislation Housing regulation and statutory landlord duties Experience dealing with: Auditors Regulators Senior elected members or boards Excellent stakeholder management skills, with the ability to operate at operational and strategic level simultaneously. Comfortable stepping into pressured environments with live compliance challenges. What you'll get in return You will be paid between £400 - £550 per day Umbrella dependant on experience, the contract on offer is a three month rolling contract (with clear opportunities for this to roll on), you will be offered hybrid working of 3 days a week in office or site and 2 days from home. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

SAP Support Lead 450- 550/day Inside IR35 Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period. It's a legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management , v endor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership. You'll be working with senior stakeholders, a small internal support team, and a third-party support partner. Key focus BAU SAP support leadership stability, service quality, and clear stakeholder communication Hands-on SAP support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes Supplier + internal team management: manage the support contract and coordinate effective delivery Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building Working pattern / location Mostly remote On-site expectation: approx. once per month The wider team is not routinely on-site Essential experience Experience in SAP support/service leadership in a smaller SME or public sector environment Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation) Strong stakeholder management in environments with high urgency and direct communication style Proven ability to improve outcomes through communication, expectation management, and service discipline Relevant SAP technical background (any of the below) SAP Finance (FI/CO) and/or Procurement (MM / SD-MM) and/or General SAP administration / support (e.g., BASIS / security / access / transports - depending on your profile) Interested? Apply with your CV and always feel free to pop me a linkedin connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting: Your hands-on SAP support exposure (what you've supported, what you've been accountable for) Your experience managing stakeholders under pressure Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)

Branta are seeking an experienced, technically robust Hard Services Manager for a contract role in Newcastle for a business-critical, 6-month contract. The successful individual will take operational ownership of the compliance, management, and strategic delivery of all building-related engineering services. You will be responsible for ensuring that statutory, mandatory, and organisational requirements are met while guaranteeing safe, reliable, and efficient mechanical, electrical, and building fabric services across the entire portfolio. Key Duties & Responsibilities Operational & Technical Leadership Lead and manage all daily mechanical, electrical, and building fabric maintenance activities across a diverse multi-site estate. Oversee and optimize active planned preventive maintenance (PPM), reactive breakdown pipelines, and critical lifecycle asset replacement programmes. Ensure all critical building infrastructure (HVAC, electrical distribution, BMS systems, water hygiene, fire safety systems, and lifts) operates safely and in absolute alignment with UK legislation. Act as the estate's Authorised Person (e.g., AP Electrical, AP Mechanical, AP Pressure Systems, or Water) as required. Compliance, Safety & Risk Mitigation Drive 100% statutory and regulatory compliance across the estate, ensuring strict adherence to Health & Safety at Work legislation, Electricity at Work Regulations, LOLER, PUWER, COSHH, and Water Safety (ACoP L8). Maintain pristine, audit-ready compliance files, asset registries, data logs, and comprehensive audit trails. Review, challenge, and sign off on contractor RAMS and implement strict safe systems of work (SSOW) and hot works permits. Contractor & Team Management Supervise and mentor the internal engineering workforce (supervisors, technicians, and craft personnel), planning and prioritizing workloads to maximize floor efficiency. Manage, audit, and hold accountable specialist third-party engineering contractors against strict SLAs and KPIs. Support the wider team with procurement, localized tendering processes, and performance evaluations for specialist hard services vendors. Commercial & Financial Control Administer fixed budgets for hard services, overseeing spend on planned works, reactive callouts, and minor capital upgrades. Track contractor billing, forecast financial requirements for the remainder of the contract term, and drive cost efficiencies. Contribute technical expertise to long-term capital investment schemes, estate resilience planning, and corporate decarbonization/sustainability goals. The Ideal Candidate (Person Specification) Qualifications & Technical Bias: A strong, time-served mechanical, electrical, or building services engineering bias. Recognized Authorised Person (AP) training credentials (electrical, mechanical, pressure, or water safety). Formal health and safety qualifications (IOSH Managing Safely or NEBOSH General Certificate). Professional engineering registration (IEng/CEng) is highly desirable but not strictly mandatory. Experience Required: Significant, verifiable track record managing Hard FM services within a complex, multi-site corporate, educational, public, or healthcare estate. Exceptional leadership credentials with experience managing both directly employed mobile trade technicians and specialist tier-1 external subcontractors. Proficient in the deployment, tracking, and close-out of tasks within corporate CAFM systems. Deep, practical knowledge of UK statutory compliance parameters, building regulations, and asset lifecycle asset tracking. Exceptional stakeholder management skills, with the ability to communicate technical risks and maintenance disruptions clearly to senior leadership and estate users. Working Conditions & Additional Information Travel: Ability to travel efficiently between multi-site property locations across the North East region. Flexibility: Occasional evening or weekend oversight may be required to monitor major project works or system shutdowns. Participation in an out-of-hours on-call engineering escalation rota may be required. To Apply If you are an available, North East-based Hard FM leader looking for a an immediate start, apply online today or contact Astrid Camacho for more information.

SC Cleared Cloud/Azure Product Manager (Azure Governance) Location: London or Milton Keynes (Hybrid Working) Clearance Required: Active SC or DV Clearance (Essential due to urgency) Are you a Product Leader or an Azure Architect who has owned the product with a deep understanding of cloud governance and financial stewardship? Our high-profile government client is seeking an Azure Product Manager to take ownership of their Azure tenant governance products and frameworks. Operating within an Agile environment, you will bridge the gap between engineering excellence, robust security, and financial accountability; to ensure the Azure services are used securely, responsibly, and cost-effectively through strong guardrails, policies, and data-driven decision-making. Essential Skills Experience Active SC or DV Security Clearance is mandatory for this urgent deployment. Agile Expert: Proven experience delivering within Agile frameworks and managing product backlogs. Azure Governance Master: Deep technical understanding of Azure governance constructs (Policy, Blueprints, Management Groups, Resource Lifecycles). FinOps Capability: Strong working knowledge of cloud cost models, shared responsibility frameworks, and financial optimization. Risk Management: High proficiency in identifying cloud risks, creating control strategies, and navigating escalation routes. Key Responsibilities Strategic Product Leadership: Drive the product roadmap, manage backlog refinement, and set priorities utilizing the DDAT framework. Azure Governance: Act as the ultimate custodian of the Azure tenant. Oversee landing zones, management groups, RBAC, Azure Policy, blueprints, tagging, and subscription life cycles. Financial Stewardship (FinOps): Implement cloud financial management strategies, analyse consumption insights, and establish strict budget governance controls to optimize spend. Risk Policy Integration: Translate complex technical, security, and operational inputs into clear, actionable governance rules and cloud operating policies.Stakeholder Engagement: Act as the key conduit between engineering, architecture, cyber security, and senior governance boards.  SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Our client is seeking a Senior Account Escalation Manager to manage proactive escalation engagements. Delivering an enhanced level of interaction and personalized service to accounts that require proactive support. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services. Inside IR35 Hybrid working Some business travel required Responsibilities Primary focus on delivering proactive engagements through the Preventative Escalation models. Understand all aspects of the engagement and develop a clear scope and get-well plan. 100% ownership of the proactive account escalation engagement and all activities that make up the get-well plan. Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the proactive engagement. Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the proactive account escalation. Customer champion, a resource specifically focused on ensuring the customer environment maintains a stable state and increase customer satisfaction with ServiceNow, resulting in the continued growth of the account. Provide support on complex reactive account escalations as the business requires. Skills Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry Ability to see the bigger picture in situations Possess the type of magnetic personality that naturally builds relationships and instils trust Proven experience in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management, program or project management. Experience working with Enterprise Software companies. Excellent written and verbal communication skills, with strong presentation and facilitation skills. Ability to effectively work in a culturally diverse environment Strong organizational and analytical skills Experience dealing with technical end-users in a support role ServiceNow Platform experience is a plus Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.