Air Freight Operator

North London (Hybrid Working Available) Hybrid - Office Based Tuesday to Thursday Monday - Friday 9:00am - 5:30pm

We're supporting a growing freight forwarding and supply chain business with the appointment of an Air Freight Coordinator to join their operations team.

The business has built a strong reputation for delivering high service standards across international freight movements and believes operational excellence is key to long-term customer success.

This role will focus on managing air freight shipments end-to-end, ensuring customers receive a proactive, efficient, and solutions-focused service throughout the shipment lifecycle.

• Managing day-to-day air freight export operations across international trade lanes• Building strong relationships with customers, overseas partners, airlines, and suppliers• Arranging collections and deliveries to ensure shipments move on time and in accordance with customer requirements• Preparing and checking shipping and customs documentation• Coordinating with customs brokers to support smooth import and export clearances• Providing quotations and operational support to customers and partners• Monitoring shipment progress and resolving delays or service issues proactively• Maintaining accurate records and updating internal systems (CargoWise experience advantageous)

Essential:• Minimum 4 years' experience within a UK freight forwarding environment• Strong understanding of air freight operations and airline routing knowledge• Import and export customs knowledge• Strong organisational and communication skills• Comfortable managing multiple shipments and working to deadlines• Good systems knowledge and confidence learning new platforms

Desirable:• CargoWise experience• Exposure to international export trade lanes

• Hybrid working arrangement (office Tuesday - Thursday)• Annual company bonus scheme• Training support and development opportunities• Potential support towards Dangerous Goods certification• Friendly, collaborative environment with a strong operations culture