Technical Customer Service

Technical Customer Service Advisor

Bishop's Stortford / London
28,000 - 32,000 DOE

Love solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day?

We're looking for a Technical Customer Service Advisor to join a growing team at the forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions.

You'll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues are resolved quickly and effectively. If you enjoy helping people, investigating problems, and finding smarter ways of working, this could be the perfect next step in your career.

What's in it for you?

• Salary of 28,000 - 32,000 depending on experience
• Hybrid working with flexibility to work remotely
• At least one day per week in London- near Liverpool Street
• Opportunity to work with innovative connected technology and AI-driven solutions
• Genuine career development and progression opportunities
• Collaborative and supportive team environment
• Chance to make a real impact on customer experience and operational performance

What you'll be doing

• Acting as the first point of technical support for customer-facing teams
• Guiding customers through diagnostics and troubleshooting over the phone and remotely
• Monitoring and managing system alerts, faults, and performance issues
• Investigating technical problems to identify root causes and prevent repeat issues
• Analysing data and reports to spot trends and opportunities for improvement
• Maintaining accurate service records and ensuring high-quality data management
• Working closely with engineering, product, and customer service teams to deliver exceptional outcomes
• Supporting the rollout of new products and technologies

What we're looking for

• Experience in a customer service, technical support, helpdesk, or operational support role
• Confidence talking customers through technical issues and diagnostics
• Naturally curious with a strong interest in technology and AI
• Excellent problem-solving and analytical skills
• Strong communication skills and the ability to explain technical information clearly
• Comfortable using systems, dashboards, ticketing platforms, and digital tools
• Highly organised with excellent attention to detail
• A proactive, positive attitude and a desire to continuously improve processes and customer outcomes

Who will thrive in this role?

This role would suit someone who enjoys technology but also loves working with people. Perhaps you've worked in customer service, technical support, IT support, telecoms, facilities management, engineering support, or a helpdesk environment and are looking for a role that offers more responsibility, greater exposure to technology, and long-term career growth.

If you're ambitious, technically minded, and excited by the possibilities of AI and connected technologies, we'd love to hear from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.