46 jobs found

3rd Line Cloud Network Engineer Basingstoke (DV Eligible) Location: Basingstoke 5 days on-site Shift Pattern : Weekly rotation (07 00 and 11 00) Clearance : DV Eligible (sole UK national) Are you a technically sharp 3rd Line Cloud Network Engineer who loves solving complex problems and keeping critical systems running smoothly? We re looking for someone just like you to join a small but mighty team supporting a high-level government customer. If you enjoy working with cutting-edge network tech, thrive under pressure, and want to make a genuine impact in a secure, fast-moving environment this role could be your perfect fit. What You ll Be Doing You ll be the go-to expert for cloud and network infrastructure making sure everything runs like clockwork. Day to day, you ll: • Tackle escalations from 2nd Line support via ITSM tooling. • Manage PKI certificates for network devices (physical & virtual). • Roll out firmware, software, and security updates for network hardware. • Partner with design and engineering teams to enhance network services. • Maintain and support virtual and physical network solutions. • Assess new releases before they enter live service. • Keep key documentation up to date from patching schedules to work instructions. • Monitor, triage, and resolve incidents using event management tools. Tech You ll Work With You don t need to know everything on day one but experience with some of the following will really help you hit the ground running: • Cloud: Broadcom NSX-T • Firewalls: Cisco Firepower Management Centre • Network Devices: Cisco IOS, NXOS & FXOS Juniper JUNOS • Authentication: Cisco ISE • Monitoring Tools: SolarWinds • ITSM Tools: Hands-on experience managing incidents and changes • Cloud Familiarity: Broadcom vCenter (usage experience) What We re Looking For An experienced network engineer who loves diving deep into technical challenges. You know how to collaborate, communicate, and document and you take real pride in delivering reliable, secure services. You ll also need: • Eligible for DV Clearance (sole UK national) • A proactive mindset and a strong attention to detail • The ability to work independently in a secure on-site environment

Cloud Security Engineer 6 Months (Apply online only) per day (Inside IR35) Hybrid - 1-2 Days per month on-site in London Key Accountabilities Responsible for ensuring the security implementation of GDO projects across T&I and CTIO areas, delivering high quality services and creative solutions across all Cloud hosted solutions. Create Cloud Security Policies and engineer them - Preventive, Detective, Reactive and Forensic Controls. Test Cloud Security Policies. Engineer Security Controls for Cloud-based AI Solutions. Perform end-to-end Cloud Security Assurance for AI Workloads. Engineer Cloud Security Solutions for Container Technology and micro services. Engineer Cloud Security Solutions for Development, Security and Operations (DevSecOps). Engage across multiple functions on a global level to build and deploy DevSecOps for Cloud environments. Perform Threat Modelling for Cloud-based Workloads and Develop Counter Measures. Perform design reviews of new 3rd party Cloud and/or On Prem solutions, products, and services to identify potential risks and recommend appropriate mitigations. Ensure Security overlay of all cloud solutions Work with key stakeholders to develop and apply Cloud Security Policies, Standards and Principles Responsible for monitoring and driving Cloud Security Compliance during project lifecycle Delivering the technical aspects through plan > design > build for project & compliance security testing Responsible for development of solutions to secure architecture requirements and standards. Ensures accurate delivery progress reporting is completed and communicated to relevant stakeholders Knowledge & Experience Certification in one or more cloud vendor offerings such as AWS, GCP, Azure, OCI preferred . CISSP, CCSP, OSCP, SANS or equivalent desirable Specific Knowledge & Experience: Strong hands-on experience in a cloud security environment. This could either be as a cloud security engineer or cloud security specialist within a security team, or as a cloud solutions architect with significant experience of designing, engineering and securing cloud hosted solutions against real-world threats. Strong cloud security engineering and/or architecture experience in the fundamental Cloud Security Domains - Governance, Risk and Control (GRC), Identity and Access Management, Cloud Network and Compute Infrastructure Security, Data Protection (at-rest/in-transit), Workload Security, SIEM, Logging and Monitoring. Experience with Cloud Security Frameworks e.g. AWS Well-Architected, Google Cloud Security Foundations, and/or Open Architecture Frameworks e.g. TOGAF. AI Security Assurance for Cloud-based Services - Familiarity or expertise with AI Security Frameworks e.g. Google Secure AI Framework (SAIF). Experience with engineering Security Solutions for Container Technology and micro services - Kubernetes (GKE, EKS or AKS), ECS or Fargate, Docker, ECR, GCR, etc. Experience with engineering Security Solutions for Development, Security and Operations (DevSecOps). Experience with Cloud Security Posture Management tools - C3M, Prisma Cloud, Rapid 7, CheckPoint (Dome9). Experience with CI/CD tools, Git, GitHub, branching frameworks, and integrating automated security tests with CI/CD pipelines, etc. Knowledge of common cloud connectivity methods and orchestration technologies. Experience with Infrastructure as Code (IaC) and Policy as Code(PaC) - Terraform, CloudFormation, Deployment Manager, CfnNag, CloudFormation Guard, Cloud Query Language, Hashicorp Sentinel Language, Prisma Cloud Resource Query Language, and Monitoring Query Language. Cloud Security Policy Engineering and Testing - create cloud security policy, engineer it, test it and deploy it. Experience Workload Coding Languages & Frameworks - JAVA REST services with Spring, Python, .NET, etc. Threat Modelling Skills with tools such as IriusRisk or similar; experienced at identifying security flaws in cloud solutions via architectural assessment and threat modelling. Experience in Cloud Security Risk Assessment /Cloud Security Assurance. Strong engineering and/or architecture experience in the fundamental Cloud Security Domains - Identity and Access Management, Cloud Network and Compute Infrastructure Security, Data Protection (at-rest/in-transit), Workload Security, SIEM, Logging and Monitoring. In depth knowledge of various Cloud Models - IaaS, PaaS, SaaS, hybrid and multi-cloud models. Familiar with common industry cloud providers - AWS, GCP, Azure, OCI. Practical understanding of industry cloud security principles and their application - NCSC, NIST, CSA. Familiarity with common cloud related compliance Benchmarks - CIS, GDPR, PCI-DSS, ISO27001, ISO27017, ISO27018, TSR, OFCOM. Strong documentation, design and presentation skills with the ability to create management reporting to convey business justifications, architectural designs and work flows. Experience of analysing, assessing and resolving complex technology requirements, problems and issues. Strong experience in designing, integrating and deploying security solutions in a dynamic, high pressure working environment. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

2nd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP

ob Description: 3rd line service desk engineer ( MSP experience required) Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 45-55k Per annum DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET

Network Architect - Cisco/Meraki - Permanent - Hybrid Hybrid working required on site in either Coventry or Huddersfield Salary: £70,000 - 80,000 per annum Network Architect required for a leading customer based across Coventry and Huddersfield. The Network Architect will be responsible for the design, implementation and optimisation of enterprise network infrastructure. Ability to lead projects from an architectural perspective as well as mentorship of junior engineers is essential for this position. Key skills & responsibilities: Serve as the technical authority and escalation point for all network infrastructure. Strong experience with Cisco and Meraki Collaborate with architects to review, challenge, and enhance network architecture and documentation. Deliver hands-on engineering expertise, including site configuration, HLD/LLD design, and deployment support. Contribute to major roadmap initiatives such as Zero Trust Network Access, Network Access Control, and SD-WAN rollout. Own and maintain high-quality network documentation in Confluence for cross-team use. Design, implement, and manage complex enterprise networks (LAN, WAN, WLAN, SD-WAN, DMVPN, cloud, hybrid). Lead network transformation, migration, and multi-site/international rollout projects. Architect and deploy secure, multi-vendor network solutions (eg, Cisco/Meraki). Optimise network security, including Firewalls, VPNs, and encryption. Provide 3rd-line escalation, troubleshooting, and root cause analysis for critical incidents. Collaborate with cross-functional teams to ensure successful delivery of network solutions. Produce and maintain design documentation, run books, and network diagrams. Ensure compliance with industry standards (eg, PCI DSS) and internal security policies. Collaborating with cross-functional teams and mentoring junior engineers, Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy

IT Project Engineer Hours: 37.5 hours per week, Monday to Friday Location: Northampton HQ plus field visits (FULL DRIVERS License required) Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption. This is primarily a field-based delivery role, ideal for a motivated and ambitious IT professional seeking to further develop their expertise across Microsoft 365, Azure, networking, advanced connectivity and managed services environments. Responsibilities: Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects. Key technical escalation point. Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions. Handle escalated IT support tickets, provide comprehensive documentation, and offer training to support teams, and customers. Internal IT project work, focusing on the deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols. Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively Work autonomously to resolve complex issues and improve customer outcomes in line with company values. Experience: Proven experience in a Technical Project Engineer or similar role Proficient in architecting, implementing, and troubleshooting cloud, hardware, software, and networks. Strong knowledge of Microsoft operating systems, Azure and Microsoft 365. Strong knowledge of Meraki, Watchguard and cloud networking technologies. Experience with Entra ID, Group Policy, Endpoint Manager and other administrative and security-focused solutions. Strong project management experience in liaising with customers and internal project teams to ensure project progress communicated effectively. Experience of the Cyber Essentials framework and beyond. Core Competencies: Resolution driven, always striving for a positive response and delivery of options to customer's IT and network constraints. Commercially aware of solutions and adhering to best practice, compliant with supplier, and vendor terms of service. A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution. A tenacious attitude with a desire to deliver over and above the customers' expectations. Ability to engage with customers and 3rd parties in a professional and proficient manner. Able to demonstrate a confident and friendly approach. Business acumen with a keen eye for development opportunities, skilled at time management and workload prioritisation. Adaptability to continue to deliver service excellence in a fast-changing environment. Enthusiastic personality, demonstrating a strong desire to learn and progress. Qualifications: Degree in Computer Science, IT or similar (desirable) Industry certifications (beneficial)

3rd Line IT Support Engineer (Modular Buildings) 40,000- 45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you a 3rd Line IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company? This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries including education, government and infrastructure and due to an ever increasing workload are looking to grow their friendly team. In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, Yorkshire Reference number: BBBH22632 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.

2nd / 3rd Line IT Support Engineer London £43,000 - Hybrid Working! I m working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd Line Engineer to their team. This is a great next step for someone with around 3+ years experience in IT infrastructure, ideally within an MSP environment. The Role You ll deliver advanced 2nd / 3rd-line support, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work. Key Responsibilities Provide 3rd-line troubleshooting across servers, networking, and virtualisation Configure and manage Windows Server, AD, DNS, DHCP, GPOs Support Hyper-V/VMware environments Manage backups & DR using Veeam Support networking: DNS, DHCP, VLANs, routing, VPN Assist with cloud technologies (M365, Intune, Google Apps, AWS S3) Work on infrastructure and migration projects Maintain documentation and deliver excellent customer service Technical Requirements Strong Windows Server & AD experience Hyper-V / VMware exposure Veeam Backup & Replication knowledge Solid networking fundamentals Experience with Lucidlink / Egnyte (remote file storage) Intune and MDT knowledge Familiarity with endpoint security tools (Defender, Sophos, Bitdefender) Package & Benefits 40-hour week, Mon Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Company socials, awards & referral bonuses Professional development & training opportunities If you're a 3rd-line or strong 2nd-line engineer ready to step up in a dynamic MSP, get in touch for more details. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Senior 3rd Line IT Support Engineer London (EC) £50,000 - Hybrid Working I m supporting a fast-growing Managed Service Provider in the creative sector as they look to hire an experienced Solutions Engineer to join their team. This is a senior, hands-on role focused on complex infrastructure, 3rd-line support, and leading technical project delivery. The Role As a key technical figure, you ll handle high-level escalations, deliver infrastructure and cloud projects (Azure), and work closely with clients to design and implement robust IT solutions. You ll also mentor junior engineers and ensure best practice across the team. Key Responsibilities Lead 3rd-line support across servers, networking, virtualisation, cloud and security Deliver end-to-end projects: server migrations, Azure deployments, network upgrades Act as a technical point of contact for clients Mentor and support junior engineers Oversee security solutions and ensure compliance Produce clear documentation and client reports Technical Requirements Strong expertise in Windows Server, AD, DNS, DHCP, GPOs Solid experience with VMware/Hyper-V and Microsoft Azure Backup & DR knowledge (e.g., Veeam, Acronis, Cove) Strong networking: VLANs, VPNs, firewalls (Fortinet, Juniper, Palo Alto, Watchguard) Storage experience (Dell, Synology) Endpoint security technologies (Defender, Sophos) Proven background delivering complex IT projects Package & Benefits 40-hour week, Mon Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Regular company socials, awards and referral bonuses Ongoing training & development If you re an experienced Senior/3rd-Line/Solutions/Infrastructure Engineer looking for your next step, get in touch for more details. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: Competitive salary depending on experience + benefits Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper-V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on-call rota. A full driving licence Desirable: Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.

2nd Line Cloud Network Engineer +Permanent opportunity +DV cleared role - must be elligible - Sole British nationals only due to nature of the project +On site in Basingstoke + 40,000 - 45,000 plus 10% DV allowance We are looking for a 2nd Line Cloud Network Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 1st Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 2nd line cloud network engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.

3rd Line Service Desk Engineer (MSP Experience Required) Location: Borehamwood (Hybrid) Hours: Monday Friday, 8am 5pm Salary: £45,(Apply online only) £55,(Apply online only) DOE Contract: Permanent Join Our Team as a 3rd Line Service Desk Engineer! Are you ready to take the next step in your IT career? Whether you're an experienced 3rd Line Engineer or a strong 2nd Liner looking to step up, we d love to hear from you. We re a friendly, supportive, and growing team based in Borehamwood, and we re looking for someone who loves solving complex technical challenges and delivering top-tier service. You ll work on a wide range of technologies, support a variety of clients, and play a key role in keeping their systems running smoothly. If you thrive in a fast-paced environment, enjoy learning about new tech, and want to progress your career in an MSP setting, this is the perfect opportunity. What You ll Be Doing Acting as the go-to expert for escalated issues from 1st and 2nd Line Engineers. Troubleshooting, maintaining, and improving client IT infrastructure across servers, networks, hardware, cloud platforms, and software. Supporting environments built on Windows Server, Microsoft 365, Azure, VMware, and more. Collaborating closely with colleagues to deliver a seamless service experience. Managing your own workload, solving problems efficiently, and working to meet team KPIs. Helping to improve internal processes and documentation as we grow. What You ll Bring A degree in Computer Science/IT or equivalent hands-on experience. Solid knowledge of technologies such as Windows Server, AD, networking, virtualisation, cloud platforms, and backup solutions. Experience working in an MSP environment (essential). Strong familiarity with Windows Server 2012+, Windows 10, and modern cloud tools. Knowledge of PowerShell or scripting is a bonus, but not a requirement. Excellent communication skills you're comfortable explaining technical info in a way that makes sense to everyone. IT certifications (MCSA, MCSE, CCNP, etc.) are welcome but not mandatory. About You We re looking for someone who: Naturally enjoys investigating and solving technical issues. Adapts well to change and enjoys continuous learning. Communicates clearly and confidently. Can manage their own workload and stay organised. Takes pride in delivering excellent service. Loves staying up to date with the latest tech, especially in areas like: Firewalls & networking Office 365, Teams, SharePoint Intune & Azure AD VMware, vSphere, Hyper-V SQL & Exchange Server hardware Bitdefender and other AV tools Why Join Us? A collaborative environment where your ideas are valued Opportunities to work with the latest technology Support for professional development and certifications Hybrid working for flexibility A team that genuinely cares about what we do If this sounds like the next step you ve been waiting for, we d love to speak with you. Apply now and grow your career with us! IND/LET

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here The Role You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions for mission critical control room operations including for Police, Fire & Rescue and Airports. As a Systems Engineer you will provide technical support to customers, projects and development teams. Working with engineers based in both the UK and Sweden, to maintain and update SAFE and its related integrated systems and services. You will gain a comprehensive knowledge of the SAFE operating environment, configuration and core functionality, as well as deep expertise in system components and integrations. This is a fully remote position with the option of working from the Hull office. Occasional travel will be required to our customer sites. How we work A team of self-motivated individuals with the ability to work unsupervised supporting a mission critical service. Working to towards a 99.999% availability, our collaborative team follows a DevOps approach to provide a service with constantly evolving priorities and growing customer base. As a team, we are working on the goal of transforming in to Site Reliability Engineers (SRE). We are looking to expand this team with the addition of the right person that will both complement our existing skills and help us to grow through continuous improvement. Key responsibilities Deploy, maintain and support SAFE operating environments for customers. Provide 2nd and 3rd line support to customers as part of service operations team. Maintaining on-premise and Cloud infrastructure, server builds, configurations and patching. Planning, testing and documentation of installations and changes. Advising projects and customers with technical matters and system troubleshooting relating to infrastructure, applications and environments. Be part of an on call weekly rotation shared across the Support and Operations teams. Experience/Qualifications Essential requirements Demonstrable knowledge and experience in 3 or more of the following: Microsoft Windows Server Microsoft SQL Server Networking (Load balancing, Firewalls, TCP/IP) Linux (Debian or RHEL) Telephony/UC (SIP, ACD, VOIP) Active Directory (ADFS, domain management, users/groups, policies, certificates etc.) Infrastructure management and maintenance (COTS hardware & Virtualisation - VMware, Hyper-V) Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Highly attentive with the ability to deal with changing priorities and context switching. A positive attitude to innovation, change and transformation are essential characteristics to be successful in this role. Excellent communication skills - written and verbal. Desirable, but not essential Familiarity with Agile methodologies, tools and ways of working. Experience and knowledge of CI/CD tools. Experience in scripting/coding (Python, C#, PowerShell). Experience of common automation tools (Terraform, Ansible). Experience with monitoring solutions (Nagios, Zabbix, NetCool, Icinga, Elastic). Previous experience of working in a DevOps environment. If you aspire to help create and innovate whilst developing yourself in a challenging team setting, Saab may well have the perfect conditions for you to grow. We pride ourselves on a nurturing environment, where everyone is different yet we share the same goal - to help protect people.

IT Infrastructure Engineer Location: Immingham Contract Type: Fixed-Term Contract (18 months) Salary: 37,000 - 39,000 per annum Benefits: Pension, Private Medical, Incentive Plan, 25 Holidays About VPI VPI is a leading power company operating in the UK, Ireland, and Germany. We tackle the big, systemic challenges in the energy transition. We bring together expertise in trading, operations, and engineering to identify and anticipate challenges that will emerge as the energy transition unfolds. We then act to solve them. Today, our portfolio includes reliable thermal power, battery storage, and carbon capture projects. Together, these assets deliver decarbonised, dispatchable, and flexible power generation to meet the needs of millions of homes and businesses. About the Role We are looking for an experienced IT Infrastructure Engineer to join our team in Immingham. You will play a critical role in maintaining, supporting, and developing our on-premises and virtual IT infrastructure to ensure maximum availability, performance, and security across the business. Working closely with internal teams and external partners, you will deliver robust IT solutions, provide day-to-day support, and contribute to infrastructure improvement projects. Key Responsibilities Manage, monitor, and maintain core infrastructure systems including servers, storage, networking, and virtual environments. Administer and support VMware environments (ESXi hosts and vCenter). Oversee Windows Server environments (Active Directory, Group Policy, DNS, DHCP). Manage Veeam backup and replication systems for business continuity and disaster recovery. Provide 2nd/3rd line infrastructure support to resolve technical issues promptly. Implement system upgrades, patches, and configuration changes following best practices. Maintain accurate documentation of systems, configurations, and procedures. Participate in IT projects and contribute to infrastructure planning and strategy. Ensure compliance with IT security standards and policies. Maintain high availability, disaster recovery, and backup strategies. Skills, Knowledge & Experience Proven experience in a similar IT Infrastructure Engineer or Systems Administrator role. Strong hands-on experience with: VMware vSphere / ESXi / vCenter Veeam Backup & Replication Microsoft Windows Server (2016, 2019 or later) Good understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP). Experience managing Active Directory and Group Policy. Strong troubleshooting and problem-solving skills. Excellent communication and documentation abilities. Relevant certifications (e.g., VMware VCP, Microsoft MCSA/MCSE, Veeam VMCE) desirable. Full UK driving licence (occasional travel between sites required). Desirable Skills Experience with SQL Server administration or troubleshooting. Exposure to Linux systems (Ubuntu, CentOS). Knowledge of cloud technologies (AWS, Microsoft Azure). Infrastructure-as-Code experience (Terraform, Bicep, CloudFormation). Hybrid environment management (VPN, ExpressRoute, Direct Connect). Monitoring and alerting tools (PRTG, SolarWinds). Scripting knowledge (PowerShell, Bash, Python). Experience within a DMZ environment. Why Join VPI? Known for our ability to think and act fast using our energy intelligence, our mission is to enable the energy transition by providing the power we need today and tomorrow. Whether you're an experienced professional or looking to grow, VPI provides structured development pathways. We offer a competitive salary, pension scheme, private medical insurance, long-term incentive plan, and holiday starting at 25 days plus bank holidays. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

2nd Line IT Support Engineer Ringwood (BH24) £32k £35k Office-Based Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won t just be resetting passwords you ll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You ll Be Doing: As a 2nd Line IT Support Engineer , you ll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly users Full UK driving licence Technical Skills You ll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What s in It for You? £32,000 £35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.

3rd Line IT Support Desk Engineer Permanent Central London Office Based 45k - 50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams Work with the Service Desk Management Team to balance priorities and workload as required Ability to work with internal and external stakeholders on tickets leading up to their resolution Ability to work with 3rd parties as required for ticket resolution 3rd Line IT Support Desk Engineer Skills: Experience in a similar role as part of a support desk team Excellent interpersonal skills Calm and effective communicator Ability to prioritise own workload or as required by Service Desk Management Team Excellent verbal and written communication skills in English. 3rd Line IT Support Desk Engineer Qualifications: Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365). Any Microsoft Cloud Certifications would be good to have. 3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET

3rd Line I.T Support Engineer required for an IT support & solutions company based in Waterlooville. The ideal candidate will be based locally and have experience with MSP, Microsoft 365, Azure and 3rd line support. This role is based fully on site. 3rd Line I.T Support Engineer Job Overview Team Leadership & Collaboration - Work closely with the team, leading by example and fostering a culture of shared learning and improvement. 3rd Line Support - Resolve complex IT issues across networking, servers, cloud, and security. Proactive IT Management - Maintain and improve IT systems. Projects & Migrations - Implement IT projects including cloud migrations and security enhancements. Cyber Security Best Practices - Ensure compliance and security standards. 3rd Line I.T Support Engineer Job Requirements 3rd line support experience A true team player - Someone that works best when surrounded by like-minded people and thrives in a collaborative environment MSP experience is essential Networking Knowledge - Focus on Ubiquiti Unifi & Mikrotik. Windows Server Expertise - AD, DNS, DHCP, Group Policy, Hyper-V/VMware. Microsoft 365 & Azure - Administration, migrations, security best practices. Linux experience - Strong troubleshooting skills. PSA & RMM experience - NinjaOne, ConnectWise, or similar. Cyber Security Awareness - Patching, MFA, endpoint protection. 3rd Line I.T Support Engineer Salary & Benefits Salary- 40,000- 45,000 (dependent on experience) 20 days holiday Christmas bonus and yearly salary review On-site parking Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

IT Professionals Multiple Opportunities Location: Peterborough Salary: £30k + DoE Type: Full-Time, Permanent & Contract Roles Interaction Recruitment are working with a range of forward-thinking businesses who are expanding their technical teams and looking for talented IT Professionals to support ongoing growth and transformation. We have multiple vacancies across various levels, from entry-level support roles through to senior technical specialists. Roles Available: We are seeking skilled individuals across a variety of IT disciplines, including (but not limited to): 1st, 2nd & 3rd Line Support IT Service Desk & Helpdesk Infrastructure & Network Engineers Systems Administrators Cloud & DevOps Engineers Software Developers IT Project Support & Technical Coordinators Key Responsibilities (depending on role): Provide high-quality technical support to internal and external users Maintain and develop IT systems, networks, and applications Troubleshoot hardware, software, and connectivity issues Contribute to ongoing IT projects, upgrades, and system improvements Monitor system performance and ensure high levels of uptime Work collaboratively with cross-functional teams Document processes, incidents, and technical changes About You: Experience within an IT role (professional or academic) Strong troubleshooting, analytical, and problem-solving skills Knowledge of common technologies such as Windows, Office 365, Active Directory, Networking, Cloud Platforms, etc. Excellent communication and customer service skills Ability to work well under pressure and manage priorities Relevant certifications (CompTIA, Microsoft, Cisco, AWS, etc.) are advantageous but not essential If you re passionate about IT and ready for your next challenge, Interaction Recruitment would love to hear from you. Whether you're just starting your career or looking to move into a senior technical position, we can help you find the right fit. Contact (url removed) if you feel you have a strong IT skillset and are looking for a next step.