Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 11, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
What we offer you: • Excellent commissions with no cap! • No commercial experience required - we provide one of the best sales training programs • A career plan with constant opportunities for advancement Recognized as a "Top Employer 2024", Verisure offers an exciting opportunity to join our team as a SALES ADVISOR Joining the Verisure adventure as a SALES ADVISOR means: Being trained in the best sales techniques, earning an attractive salary with uncapped commissions, growing your career in a fast-paced environment and being part of a close-knit sales team while protecting what matters most to our clients in both residential and business. And on top, getting a comprehensive sales training from A to Z at the Verisure Academy. Ready to succeed? After completing your sales training, you'll develop your client portfolio by leveraging our advertising campaigns and your own prospecting efforts to market our services and secure new clients. Our Benefits: • Uncapped commissions ! Over half of our salespeople earn an average of £3,800 gross per month, and our top 10% earn over £6,000 gross per month • Exciting challenges throughout the year (trips to Miami, Thailand, Dominican Republic and other exotic destinations, iPhones, gift cards ) • A company car with fuel card starting as of the 5th month • One of the best sales training programs! • A solid career path with excellent growth opportunities • A permanent contract with a guaranteed minimum salary • And numerous perks (Mobile phone, Bupa health insurance, pension plan ) You'll also receive scheduled appointments with potential clients provided by our marketing teams, as well as regular support from your manager. What we expect from you as a SALES ADVISOR? An unlimited drive for success, a passion for sales, an incredible team spirit, a professional and customer-focused attitude, and a determination to protect what really matters. A minimum of 2 years of work experience is needed to be considered for this role. Sales experience is a plus but not needed. A valid driving license (0-3 points) is required as you will be visiting our prospective clients. We will also conduct a DBS check (fully covered by us) before you join. You will need to use your own vehicle for the first 4 months.You will receive compensation for expenses incurred. Verisure is an inclusive disability-friendly and disability-positive company, and our positions are open to people with disabilities. EXECUTIVE, CONSULTANT, ASSOCIATE, REPRESENTATIVE AGENT, SALES, DEVELOPMENT MANAGER, MANAGER,
Dec 10, 2025
Full time
What we offer you: • Excellent commissions with no cap! • No commercial experience required - we provide one of the best sales training programs • A career plan with constant opportunities for advancement Recognized as a "Top Employer 2024", Verisure offers an exciting opportunity to join our team as a SALES ADVISOR Joining the Verisure adventure as a SALES ADVISOR means: Being trained in the best sales techniques, earning an attractive salary with uncapped commissions, growing your career in a fast-paced environment and being part of a close-knit sales team while protecting what matters most to our clients in both residential and business. And on top, getting a comprehensive sales training from A to Z at the Verisure Academy. Ready to succeed? After completing your sales training, you'll develop your client portfolio by leveraging our advertising campaigns and your own prospecting efforts to market our services and secure new clients. Our Benefits: • Uncapped commissions ! Over half of our salespeople earn an average of £3,800 gross per month, and our top 10% earn over £6,000 gross per month • Exciting challenges throughout the year (trips to Miami, Thailand, Dominican Republic and other exotic destinations, iPhones, gift cards ) • A company car with fuel card starting as of the 5th month • One of the best sales training programs! • A solid career path with excellent growth opportunities • A permanent contract with a guaranteed minimum salary • And numerous perks (Mobile phone, Bupa health insurance, pension plan ) You'll also receive scheduled appointments with potential clients provided by our marketing teams, as well as regular support from your manager. What we expect from you as a SALES ADVISOR? An unlimited drive for success, a passion for sales, an incredible team spirit, a professional and customer-focused attitude, and a determination to protect what really matters. A minimum of 2 years of work experience is needed to be considered for this role. Sales experience is a plus but not needed. A valid driving license (0-3 points) is required as you will be visiting our prospective clients. We will also conduct a DBS check (fully covered by us) before you join. You will need to use your own vehicle for the first 4 months.You will receive compensation for expenses incurred. Verisure is an inclusive disability-friendly and disability-positive company, and our positions are open to people with disabilities. EXECUTIVE, CONSULTANT, ASSOCIATE, REPRESENTATIVE AGENT, SALES, DEVELOPMENT MANAGER, MANAGER,
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 10, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Customer Service Executive job - Financial Services - £27,000 - £30,000 with hybrid working - Stoke Poges Your new company Join a leading global organisation in financial services that values responsibility, excellence, and innovation. The company fosters a friendly, supportive culture and invests heavily in employee development and training. The organisation specialises in Asset Finance and Leasing within a global business with fantastic benefits based in Stoke Poges who are looking to hire a Customer Service Executive from a similar background within Financial Services. This role offers hybrid working with 2-3 days a week working from home. Your new role Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.Respond to all customer queries and requests in an accurate and timely manner.Process transfer requests, financial amendments and refund requests on customer contracts within appropriate timescales.Ensure Customer Records are kept up to date and accurate.Proactively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.In conjunction with the Operations Team Leaders identify and follow-through process improvement initiatives that will improve the customer's experience and lead to business efficiencies.Maximise revenue opportunities for SFS through identification and capture of sales leads, the collection of transfer / admin fees where appropriate and effectively deal with potential debt issues, resolving problems where possible to prevent arrears / bad debt.Work to industry and regulatory guidelines and time frames.Effectively and efficiently deal with switchboard calls for SFS ensuring that we deliver exceptional service and direct customers to the right person or department What you'll need to succeed Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.Experience in a Customer Services team preferably from a Financial Services background and / or a business to business environment.Experience in using Microsoft Office packages.Excellent Communication skills - both verbal and written.Good Organisational and time management skills.Knowledge of regulatory bodies which may include FOS, FCA and FLA desirable.Experience in asset finance/leasing/Financial services What you'll get in return Competitive salary with quarterly performance-based bonus. Flexible working hours and hybrid model (2-3 days in Stoke Poges office). Generous pension plan with employer contributions up to 10%. 26 days annual leave plus bank holidays, with option to buy or sell 5 extra days. Private healthcare (free BUPA plan) and subsidised family cover. £27,000 - £30,000 salary plus up to 20% bonus What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 10, 2025
Full time
Customer Service Executive job - Financial Services - £27,000 - £30,000 with hybrid working - Stoke Poges Your new company Join a leading global organisation in financial services that values responsibility, excellence, and innovation. The company fosters a friendly, supportive culture and invests heavily in employee development and training. The organisation specialises in Asset Finance and Leasing within a global business with fantastic benefits based in Stoke Poges who are looking to hire a Customer Service Executive from a similar background within Financial Services. This role offers hybrid working with 2-3 days a week working from home. Your new role Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.Respond to all customer queries and requests in an accurate and timely manner.Process transfer requests, financial amendments and refund requests on customer contracts within appropriate timescales.Ensure Customer Records are kept up to date and accurate.Proactively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.In conjunction with the Operations Team Leaders identify and follow-through process improvement initiatives that will improve the customer's experience and lead to business efficiencies.Maximise revenue opportunities for SFS through identification and capture of sales leads, the collection of transfer / admin fees where appropriate and effectively deal with potential debt issues, resolving problems where possible to prevent arrears / bad debt.Work to industry and regulatory guidelines and time frames.Effectively and efficiently deal with switchboard calls for SFS ensuring that we deliver exceptional service and direct customers to the right person or department What you'll need to succeed Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.Experience in a Customer Services team preferably from a Financial Services background and / or a business to business environment.Experience in using Microsoft Office packages.Excellent Communication skills - both verbal and written.Good Organisational and time management skills.Knowledge of regulatory bodies which may include FOS, FCA and FLA desirable.Experience in asset finance/leasing/Financial services What you'll get in return Competitive salary with quarterly performance-based bonus. Flexible working hours and hybrid model (2-3 days in Stoke Poges office). Generous pension plan with employer contributions up to 10%. 26 days annual leave plus bank holidays, with option to buy or sell 5 extra days. Private healthcare (free BUPA plan) and subsidised family cover. £27,000 - £30,000 salary plus up to 20% bonus What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 10, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
On Target Recruitment Ltd
Westbury-on-trym, Bristol
The Job The Company: • Established over 50 years ago, this award-winning British business has grown to a turnover of over £250 million. • They supply a broad portfolio of building materials including bricks, cladding, timber, and prefabricated products. • Their client base spans developers, house builders, contractors, and architects throughout the UK. • The business takes a consultative, solution-led approach to its customers and projects. • Employees benefit from full training, strong support, and clear paths for long-term career development. Benefits of the Sales Support Co Ordinator £26k - £30k depending on experience 25 Days Holiday + 8 Bank Holidays Enhanced Holiday Scheme (length of service) Buy/Sell Holiday option Pension Life Insurance Company Bonus The Role of the Sales Support Co Ordinator Handle incoming customer enquiries by phone and email quickly and professionally, providing accurate information on products, prices, orders, and samples in coordination with the sales team. Process and track customer and supplier purchase orders, ensuring materials are delivered on time and order details are updated as needed. Communicate with suppliers and logistics partners to manage delivery schedules and notify customers of shipment updates or changes. Support the sales team through accurate reporting, maintaining customer and supplier databases, managing calendars, and assisting with invoice or credit queries. Provide administrative and operational support such as arranging travel, coordinating events, covering reception when needed, and assisting other team members during absences. The Ideal Person for the Sales Support Co Ordinator Quickly and helpfully reply to customer questions by phone or email, sharing clear information about products, prices, orders, and samples while working closely with the sales team. Take care of customer and supplier orders from start to finish, making sure everything is processed correctly, delivered on time, and kept up to date. Stay in touch with suppliers and delivery partners to organize schedules and keep customers informed about their shipments. Support the sales team by preparing reports, keeping records accurate, managing calendars, and helping to sort out any billing or credit issues. Lend a hand with general office tasks like arranging travel and events, greeting visitors when needed, and stepping into support teammates during absences. If you think the role of Sales Executive is for you, apply now! Consultant: Amanda Ellis Email: (url removed) Tel no: (phone number removed) Candidates must be eligible to work and live in the UK. About On Target: At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director, across the UK and internationally.
Dec 10, 2025
Full time
The Job The Company: • Established over 50 years ago, this award-winning British business has grown to a turnover of over £250 million. • They supply a broad portfolio of building materials including bricks, cladding, timber, and prefabricated products. • Their client base spans developers, house builders, contractors, and architects throughout the UK. • The business takes a consultative, solution-led approach to its customers and projects. • Employees benefit from full training, strong support, and clear paths for long-term career development. Benefits of the Sales Support Co Ordinator £26k - £30k depending on experience 25 Days Holiday + 8 Bank Holidays Enhanced Holiday Scheme (length of service) Buy/Sell Holiday option Pension Life Insurance Company Bonus The Role of the Sales Support Co Ordinator Handle incoming customer enquiries by phone and email quickly and professionally, providing accurate information on products, prices, orders, and samples in coordination with the sales team. Process and track customer and supplier purchase orders, ensuring materials are delivered on time and order details are updated as needed. Communicate with suppliers and logistics partners to manage delivery schedules and notify customers of shipment updates or changes. Support the sales team through accurate reporting, maintaining customer and supplier databases, managing calendars, and assisting with invoice or credit queries. Provide administrative and operational support such as arranging travel, coordinating events, covering reception when needed, and assisting other team members during absences. The Ideal Person for the Sales Support Co Ordinator Quickly and helpfully reply to customer questions by phone or email, sharing clear information about products, prices, orders, and samples while working closely with the sales team. Take care of customer and supplier orders from start to finish, making sure everything is processed correctly, delivered on time, and kept up to date. Stay in touch with suppliers and delivery partners to organize schedules and keep customers informed about their shipments. Support the sales team by preparing reports, keeping records accurate, managing calendars, and helping to sort out any billing or credit issues. Lend a hand with general office tasks like arranging travel and events, greeting visitors when needed, and stepping into support teammates during absences. If you think the role of Sales Executive is for you, apply now! Consultant: Amanda Ellis Email: (url removed) Tel no: (phone number removed) Candidates must be eligible to work and live in the UK. About On Target: At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director, across the UK and internationally.
Appointment Setter / Telesales Executive (Warm Leads - Office Based) Location: Bristol (Hallen) Hours: Monday to Friday (Office-based, 5 days per week) Option to work an alternate Saturday instead of a weekday Important Location Information The company's office is based on the outskirts of Bristol near Hallen. Public transport is not available, so candidates must have access to their own transport unless they live within walking distance. About the Role We're looking for an experienced and enthusiastic Appointment Setter / Telesales Executive to join a rapidly growing provider of mobility scooters and recliner beds. This company has built a strong reputation for integrity, professionalism, and outstanding customer service - reflected in an excellent Trustpilot score and loyal customer base. This is a warm-leads position - no cold calling. You'll be following up on genuine website enquiries and inbound leads, arranging appointments for field-based consultants to visit customers at home. If you enjoy speaking with people, building rapport, and helping individuals regain their independence, this is a rewarding role where your conversations truly make a difference. Salary & Benefits Uncapped commission: Earn between 1,500 - 3,500+ per month on top of your 30K basic salary Full product and sales training provided Supportive, ethical, and customer-focused working environment Key Responsibilities Make 50-60 outbound calls per day to warm leads (no cold calling) Discuss customer needs, explain product benefits, and book home appointments for our field sales team Maintain accurate records in the HubSpot CRM system Send brochures, follow up on enquiries, and manage ongoing customer communication Reschedule appointments when necessary (e.g. if a field rep is delayed or needs to rebook) Build positive relationships with customers and team members alike About You Confident, friendly, and comfortable speaking to customers over the phone Resilient and motivated, with strong persuasive and listening skills Organised, reliable, and able to manage a busy day of calls and follow-ups Experience in B2C telesales, appointment setting, or inside sales preferred Knowledge of UK geography beneficial (for planning appointments) Passionate about helping customers and providing excellent service Next Steps Interested in learning more? Apply today and take the next step in your sales career with a company that truly makes a difference. Please note: Candidates must have the right to work in the UK and access to their own transport to be considered. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Dec 10, 2025
Full time
Appointment Setter / Telesales Executive (Warm Leads - Office Based) Location: Bristol (Hallen) Hours: Monday to Friday (Office-based, 5 days per week) Option to work an alternate Saturday instead of a weekday Important Location Information The company's office is based on the outskirts of Bristol near Hallen. Public transport is not available, so candidates must have access to their own transport unless they live within walking distance. About the Role We're looking for an experienced and enthusiastic Appointment Setter / Telesales Executive to join a rapidly growing provider of mobility scooters and recliner beds. This company has built a strong reputation for integrity, professionalism, and outstanding customer service - reflected in an excellent Trustpilot score and loyal customer base. This is a warm-leads position - no cold calling. You'll be following up on genuine website enquiries and inbound leads, arranging appointments for field-based consultants to visit customers at home. If you enjoy speaking with people, building rapport, and helping individuals regain their independence, this is a rewarding role where your conversations truly make a difference. Salary & Benefits Uncapped commission: Earn between 1,500 - 3,500+ per month on top of your 30K basic salary Full product and sales training provided Supportive, ethical, and customer-focused working environment Key Responsibilities Make 50-60 outbound calls per day to warm leads (no cold calling) Discuss customer needs, explain product benefits, and book home appointments for our field sales team Maintain accurate records in the HubSpot CRM system Send brochures, follow up on enquiries, and manage ongoing customer communication Reschedule appointments when necessary (e.g. if a field rep is delayed or needs to rebook) Build positive relationships with customers and team members alike About You Confident, friendly, and comfortable speaking to customers over the phone Resilient and motivated, with strong persuasive and listening skills Organised, reliable, and able to manage a busy day of calls and follow-ups Experience in B2C telesales, appointment setting, or inside sales preferred Knowledge of UK geography beneficial (for planning appointments) Passionate about helping customers and providing excellent service Next Steps Interested in learning more? Apply today and take the next step in your sales career with a company that truly makes a difference. Please note: Candidates must have the right to work in the UK and access to their own transport to be considered. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 10, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 10, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
An ambitious and growing project management consultancy based in Manchester is currently seeking an experienced Director of Projects to lead and develop their established team of Project Managers. With a diverse pipeline of work across the entertainment, logistics, utilities, leisure, and residential sectors, the consultancy is offering a rare opportunity to play a strategic role in shaping the future of the business during a key phase of growth. The successful Director of Projects will be expected to attend the Manchester office a minimum of three days per week, contributing both as a senior project lead and as a mentor and manager to a talented and expanding project management team. The Director of Projects' role The Director of Projects will oversee the delivery of major construction projects, with a particular focus on entertainment venues such as stadiums, theatres, and concert spaces. They will also provide oversight across logistics, utilities, and residential developments. Reporting directly to the Managing Director, the Director of Projects will ensure high standards of project execution, lead on business development strategy, and help to build out the consultancy's internal infrastructure as part of wider group expansion. This is a key leadership position requiring a mix of operational expertise, contractual knowledge, and emotional intelligence. Team management is a core element of the role, with responsibilities including the development of junior and senior PMs alike, particularly in JCT and NEC contract administration. The Director of Projects To be considered for the Director of Projects role, you must have: Extensive multi-sector project management experience, with a strong background in entertainment or leisure venues (e.g. stadiums, theatres, concert halls) Proven ability to lead and manage project teams from Assistant to Project Director level Strong working knowledge of JCT contracts (NEC experience desirable) Demonstrable strategic thinking and business development capability High emotional intelligence and people management skills A relevant degree in construction, project management or a related field Chartered status (e.g. MRICS, MCIOB, MAPM) preferred In Return? £100,000 - £120,000 per annum Bonus scheme linked to BD activity and company performance Private medical insurance Group life insurance 25 days holiday (with the option to increase to 30) Birthday off + one paid volunteer day Supportive leadership and operational team Opportunity to join a growing, forward-thinking consultancy ahead of their rebrand as Motion Group Director of Projects Construction Project Management Manchester Jobs Entertainment Sector PM JCT Contracts Team Leadership
Dec 10, 2025
Full time
An ambitious and growing project management consultancy based in Manchester is currently seeking an experienced Director of Projects to lead and develop their established team of Project Managers. With a diverse pipeline of work across the entertainment, logistics, utilities, leisure, and residential sectors, the consultancy is offering a rare opportunity to play a strategic role in shaping the future of the business during a key phase of growth. The successful Director of Projects will be expected to attend the Manchester office a minimum of three days per week, contributing both as a senior project lead and as a mentor and manager to a talented and expanding project management team. The Director of Projects' role The Director of Projects will oversee the delivery of major construction projects, with a particular focus on entertainment venues such as stadiums, theatres, and concert spaces. They will also provide oversight across logistics, utilities, and residential developments. Reporting directly to the Managing Director, the Director of Projects will ensure high standards of project execution, lead on business development strategy, and help to build out the consultancy's internal infrastructure as part of wider group expansion. This is a key leadership position requiring a mix of operational expertise, contractual knowledge, and emotional intelligence. Team management is a core element of the role, with responsibilities including the development of junior and senior PMs alike, particularly in JCT and NEC contract administration. The Director of Projects To be considered for the Director of Projects role, you must have: Extensive multi-sector project management experience, with a strong background in entertainment or leisure venues (e.g. stadiums, theatres, concert halls) Proven ability to lead and manage project teams from Assistant to Project Director level Strong working knowledge of JCT contracts (NEC experience desirable) Demonstrable strategic thinking and business development capability High emotional intelligence and people management skills A relevant degree in construction, project management or a related field Chartered status (e.g. MRICS, MCIOB, MAPM) preferred In Return? £100,000 - £120,000 per annum Bonus scheme linked to BD activity and company performance Private medical insurance Group life insurance 25 days holiday (with the option to increase to 30) Birthday off + one paid volunteer day Supportive leadership and operational team Opportunity to join a growing, forward-thinking consultancy ahead of their rebrand as Motion Group Director of Projects Construction Project Management Manchester Jobs Entertainment Sector PM JCT Contracts Team Leadership
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 10, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Overview The Premier League's People team is looking for a Head of Reward, Systems and Services. The right candidate will have extensive experience in reward management, including compensation, benefits, recognition, and executive pay. They will have a strong understanding of reward governance, compliance, and regulatory requirements, particularly in high-profile or regulated sectors. The Head of Reward, Systems and Services is responsible for designing, delivering, and managing the organisation's reward strategy to ensure it is competitive, fair, and aligned with business goals. This role covers compensation, benefits, recognition, and executive reward, ensuring that reward frameworks drive performance, engagement, and retention. In addition, the role oversees the people systems and HR services infrastructure, ensuring processes, technology, and service delivery are efficient, user-friendly, and enable a seamless employee experience. Who we are The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries. We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation's intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues. The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people. Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements. The role Reward Strategy & Design Develop and implement a comprehensive reward strategy that aligns with the Premier Leagues goals, culture, and values. Lead the design and review of base pay, bonus, incentives, and recognition programmes that drive performance and engagement. Design and maintain promotion frameworks that link progression to job evaluation, pay structures, and career pathways, ensuring consistency and fairness across the organisation. Ensure reward structures at head office remain competitive in the external market, balancing fairness, cost, and sustainability, whilst managing complexities of the shareholder/club expectations and requirements. Partner with Head of Talent and Finance to ensure reward supports broader talent management practices, workforce plans and financial planning strategies. Compensation & Benefits Management Oversee annual pay review, bonus cycles, and incentive plans. Evaluate and manage benefits offerings (pensions, health, wellbeing, and lifestyle benefits), ensuring value for employees and the business. Drive innovation in benefits to support employee wellbeing, inclusivity, and engagement. Operational Services (Payroll, Systems & Delivery) Lead payroll administration, ensuring accuracy, compliance, and timely delivery in partnership with Finance/HR Operations. Own and optimise reward and payroll processes, ensuring integration with HRIS and payroll, data integrity, and operational efficiency. Manage relationships with external reward vendors and service providers (e.g. payroll, benefits, recognition platforms). Drive continuous improvement in operational services to enhance efficiency, governance, and employee experience. Executive & Senior Reward Partner with the Chief People Officer and Remuneration Committee on executive pay frameworks, including base pay, incentives, and long-term reward structures. Prepare and present papers and proposals for the Board/Remuneration Committee to evolve our reward strategy across the Premier League. Data, Insights & Governance Lead on market benchmarking, job evaluation, and reward analytics to provide insights and recommendations. Ensure all compensation, benefits, payroll, and reward services comply with employment law, tax, and regulatory requirements. Manage external reward surveys and relationships with providers/consultants. Ensure reward programmes are equitable, transparent, and support diversity and inclusion objectives. Monitor reward-related risks and provide assurance to senior leadership and the Board. Leadership & Stakeholder Engagement Act as a trusted advisor to the People Team and senior leaders on pay, benefits, and recognition decisions. Build strong partnerships with People Team and finance to ensure joined-up decision making. Support managers with guidance and tools to make fair, consistent pay and reward decisions. Requirements for the role Extensive experience in reward management, including compensation, benefits, recognition, and executive pay. Strong understanding of reward governance, compliance, and regulatory requirements, particularly in high-profile or regulated sectors. Proven expertise in using benchmarking tools, market data, and analytics to inform strategy and decision-making. Experience preparing and presenting reward proposals to senior executives, Board, or Remuneration Committees. Excellent stakeholder management and influencing skills, with credibility to advise C-suite leaders. Ability to navigate sensitive conversations around pay with discretion and diplomacy. Commercial acumen with the ability to balance competitiveness and cost-effectiveness. High integrity and judgement, able to manage highly confidential and sensitive information. Analytical, detail-oriented, and data-driven with the ability to simplify complex information. Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance. To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Wednesday 10 December 2025. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact
Dec 10, 2025
Full time
Overview The Premier League's People team is looking for a Head of Reward, Systems and Services. The right candidate will have extensive experience in reward management, including compensation, benefits, recognition, and executive pay. They will have a strong understanding of reward governance, compliance, and regulatory requirements, particularly in high-profile or regulated sectors. The Head of Reward, Systems and Services is responsible for designing, delivering, and managing the organisation's reward strategy to ensure it is competitive, fair, and aligned with business goals. This role covers compensation, benefits, recognition, and executive reward, ensuring that reward frameworks drive performance, engagement, and retention. In addition, the role oversees the people systems and HR services infrastructure, ensuring processes, technology, and service delivery are efficient, user-friendly, and enable a seamless employee experience. Who we are The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries. We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation's intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues. The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people. Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements. The role Reward Strategy & Design Develop and implement a comprehensive reward strategy that aligns with the Premier Leagues goals, culture, and values. Lead the design and review of base pay, bonus, incentives, and recognition programmes that drive performance and engagement. Design and maintain promotion frameworks that link progression to job evaluation, pay structures, and career pathways, ensuring consistency and fairness across the organisation. Ensure reward structures at head office remain competitive in the external market, balancing fairness, cost, and sustainability, whilst managing complexities of the shareholder/club expectations and requirements. Partner with Head of Talent and Finance to ensure reward supports broader talent management practices, workforce plans and financial planning strategies. Compensation & Benefits Management Oversee annual pay review, bonus cycles, and incentive plans. Evaluate and manage benefits offerings (pensions, health, wellbeing, and lifestyle benefits), ensuring value for employees and the business. Drive innovation in benefits to support employee wellbeing, inclusivity, and engagement. Operational Services (Payroll, Systems & Delivery) Lead payroll administration, ensuring accuracy, compliance, and timely delivery in partnership with Finance/HR Operations. Own and optimise reward and payroll processes, ensuring integration with HRIS and payroll, data integrity, and operational efficiency. Manage relationships with external reward vendors and service providers (e.g. payroll, benefits, recognition platforms). Drive continuous improvement in operational services to enhance efficiency, governance, and employee experience. Executive & Senior Reward Partner with the Chief People Officer and Remuneration Committee on executive pay frameworks, including base pay, incentives, and long-term reward structures. Prepare and present papers and proposals for the Board/Remuneration Committee to evolve our reward strategy across the Premier League. Data, Insights & Governance Lead on market benchmarking, job evaluation, and reward analytics to provide insights and recommendations. Ensure all compensation, benefits, payroll, and reward services comply with employment law, tax, and regulatory requirements. Manage external reward surveys and relationships with providers/consultants. Ensure reward programmes are equitable, transparent, and support diversity and inclusion objectives. Monitor reward-related risks and provide assurance to senior leadership and the Board. Leadership & Stakeholder Engagement Act as a trusted advisor to the People Team and senior leaders on pay, benefits, and recognition decisions. Build strong partnerships with People Team and finance to ensure joined-up decision making. Support managers with guidance and tools to make fair, consistent pay and reward decisions. Requirements for the role Extensive experience in reward management, including compensation, benefits, recognition, and executive pay. Strong understanding of reward governance, compliance, and regulatory requirements, particularly in high-profile or regulated sectors. Proven expertise in using benchmarking tools, market data, and analytics to inform strategy and decision-making. Experience preparing and presenting reward proposals to senior executives, Board, or Remuneration Committees. Excellent stakeholder management and influencing skills, with credibility to advise C-suite leaders. Ability to navigate sensitive conversations around pay with discretion and diplomacy. Commercial acumen with the ability to balance competitiveness and cost-effectiveness. High integrity and judgement, able to manage highly confidential and sensitive information. Analytical, detail-oriented, and data-driven with the ability to simplify complex information. Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance. To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Wednesday 10 December 2025. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact
Legacy Relationship Executive We are looking for a Legacy Relationship Executive to join the team. With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! Position: Legacy Relationship Executive Location: Milton Keynes Hours: Full-time (36.5 hours per week with one evening per week) Contract: Permanent Salary: £ 30,874 per annum, depending on experience + good range of benefits Closing Date: 31st December 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified About the Role As Legacy Relationship Executive, you will grow the future legacy income of World Vision through building relationships with some of our longest serving supporters and asking them to consider leaving a gift in their will and following up our supporters who have expressed an interest to convert them to pledgers. World Vision has over 100,000 supporters around the UK and this job focuses on our supporters who have been supporting us for over 10 years and really love sponsoring a child and helping our cause. This role involves mainly thanking our sponsors and ensuring they are getting the best experience, keeping them informed, updated and asking them to consider a gift in their will. It s a role where you can really build some excellent and meaningful relationships and the people you are calling quite often have time to chat and want to talk to you! As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. About You The role IS for you if: You have an engaging, warm phone manner and a passion for excellence in making a difference to the lives of the children who we serve. Have a good level of written English and results driven Comfortable being on the phone Have previous telemarketing experience in either sales, account management or customer service. In addition to the salary offered, we offer: A flexible and supportive working culture Pension scheme (with employer contributions) Generous holiday allowance Free parking (Milton Keynes office) Opportunities for faith-based gatherings, prayer, and devotionals A welcoming, purpose-driven team who are passionate about making a difference About the Organisation World Vision is an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God s unconditional love. An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such Legacy Relationship, Legacy Officer, Supporter Engagement, Supporter Care, Customer Service Agent, Customer Service Executive, Customer Service Officer, Sales, Account Manager, Business Development, Business Development Executive. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 10, 2025
Full time
Legacy Relationship Executive We are looking for a Legacy Relationship Executive to join the team. With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! Position: Legacy Relationship Executive Location: Milton Keynes Hours: Full-time (36.5 hours per week with one evening per week) Contract: Permanent Salary: £ 30,874 per annum, depending on experience + good range of benefits Closing Date: 31st December 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified About the Role As Legacy Relationship Executive, you will grow the future legacy income of World Vision through building relationships with some of our longest serving supporters and asking them to consider leaving a gift in their will and following up our supporters who have expressed an interest to convert them to pledgers. World Vision has over 100,000 supporters around the UK and this job focuses on our supporters who have been supporting us for over 10 years and really love sponsoring a child and helping our cause. This role involves mainly thanking our sponsors and ensuring they are getting the best experience, keeping them informed, updated and asking them to consider a gift in their will. It s a role where you can really build some excellent and meaningful relationships and the people you are calling quite often have time to chat and want to talk to you! As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. About You The role IS for you if: You have an engaging, warm phone manner and a passion for excellence in making a difference to the lives of the children who we serve. Have a good level of written English and results driven Comfortable being on the phone Have previous telemarketing experience in either sales, account management or customer service. In addition to the salary offered, we offer: A flexible and supportive working culture Pension scheme (with employer contributions) Generous holiday allowance Free parking (Milton Keynes office) Opportunities for faith-based gatherings, prayer, and devotionals A welcoming, purpose-driven team who are passionate about making a difference About the Organisation World Vision is an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God s unconditional love. An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such Legacy Relationship, Legacy Officer, Supporter Engagement, Supporter Care, Customer Service Agent, Customer Service Executive, Customer Service Officer, Sales, Account Manager, Business Development, Business Development Executive. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Step into the world of luxury travel with a career that's as rewarding as it is exciting. As a VIP Concierge / Customer Executive, you'll play a key role in delivering world-class experiences for high-profile clients - where precision, passion, and professionalism meet every day. This is your chance to join the UK's leading travel franchise, a multi-award-winning company celebrated for its innovation, rapid growth, and people-first culture. If you're driven by excellence and thrive in a dynamic environment where every detail matters, this is the opportunity to make your mark in the travel industry. The Role at a Glance: VIP Concierge / Customer Executive Bournemouth - Hybrid (2 days per week in the office) £27,500 Plus: Pension, life insurance, discounted travel and much more Full Time (35 hours per week) - Permanent Values: Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey Product / Service: Award-Winning travel home-working company Growth: Over 400% in the last 5 years. Breaking sales records every month Pedigree: 2025 - Large Luxury Homeworking Business of the Year, TTG Luxury Awards 2025 - Best Lifestyle Franchise (World) & Best European Franchise, Global Franchise Awards 2022 - Sustainability Champion of the Year (Large Agency), Travel Weekly Agent Achievement Awards (for their "Climate Hero" initiative) Eco Franchise of the Year, Disruptive Franchise Awards (2023) FastGrowth Index listing (2024) Ranked in Franchise Direct's Top 100, alongside major brands such as Vodafone, and beating large household names Your Skills: Experience in Travel Operations. Attention to detail. Strong Communication skills. Client Focused. Ability to Prioritise and Multitask. Who we are: We're the UK's travel franchise, helping hundreds of people turn their passion for travel into thriving businesses. Our success is built on independence, innovation, and an unwavering focus on people - our team, our franchisees, and our customers. Our Highlights: • Homeworking Agency of the Year - 5 years running • Top-rated travel franchise in the UK • Top 10 franchise in the UK (beating household names) • Top 5% franchise nationwide • £2bn+ buying power • Continually featured in national and trade press The Role at a Glance: The VIP Executive plays a pivotal role in supporting our high-performing travel consultants by overseeing all operational elements of VIP client bookings. This includes managing reservations, amendments, payments, and schedule adjustments with precision, efficiency, and absolute discretion. The position demands exceptional attention to detail, outstanding communication skills, and the ability to juggle multiple priorities within a fast-paced, client-centric environment. In a typical week, you'll: • Deliver accurate and timely processing of VIP bookings, amendments, payments, ticketing, and documentation. • Maintain complete data integrity across all booking and payment systems (e.g., Vision, iSell). • Verify booking details and supplier confirmations, ensuring all documentation is issued within agreed SLAs. • Manage itinerary adjustments, including changes, cancellations, schedule modifications, and reissues. • Process and reconcile client payments with precision and confidentiality. • Track and manage client service requests, ensuring timely follow-ups and issue resolution. • Liaise with suppliers and travel consultants to guarantee a seamless travel experience from booking through to return. • Ensure all client communications and confirmations uphold the highest standards of professionalism and service excellence. • Support consultants by resolving operational challenges swiftly and discreetly. • Contribute to maintaining premium service levels, driving client satisfaction, retention, and continuous process improvement. About You: • Over 2 years of experience in travel operations, VIP client services, and concierge environments. • Advanced proficiency in Microsoft Office Suite and leading travel booking systems. • Meticulous attention to detail with a focus on delivering seamless client experiences. • Discreet and polished communicator, maintaining the highest standards of professionalism. • Proactive problem-solver with a strategic, solution-oriented approach. • Thrives in fast-paced, collaborative settings, adapting quickly to dynamic environments. • Dedicated to client satisfaction and committed to continuous learning and improvement. What You'll Get We believe that great work deserves great reward. Here's what we offer: • Competitive salary and benefits • Excellent pension scheme • Private medical, dental, and life insurance • Gym access • Monthly rewards and recognition • Generous holiday allowance • Commission on any referred customers • Travel discounts and exclusive perks • Learning & Development Programme And most importantly - you'll be part of a company that lives its values: Do the Right Thing Loyalty & Appreciation Mutual Respect Trust & Honesty Success Driven Enjoy the Journey Ready to take your travel operations expertise to the next level? Step into a role where your dedication and skill are recognised, rewarded, and celebrated. Join us and be part of an ambitious, values-driven team that's shaping the future of luxury travel - one unforgettable journey at a time. Apply now and join us - where ambition meets adventure. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 10, 2025
Full time
Step into the world of luxury travel with a career that's as rewarding as it is exciting. As a VIP Concierge / Customer Executive, you'll play a key role in delivering world-class experiences for high-profile clients - where precision, passion, and professionalism meet every day. This is your chance to join the UK's leading travel franchise, a multi-award-winning company celebrated for its innovation, rapid growth, and people-first culture. If you're driven by excellence and thrive in a dynamic environment where every detail matters, this is the opportunity to make your mark in the travel industry. The Role at a Glance: VIP Concierge / Customer Executive Bournemouth - Hybrid (2 days per week in the office) £27,500 Plus: Pension, life insurance, discounted travel and much more Full Time (35 hours per week) - Permanent Values: Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey Product / Service: Award-Winning travel home-working company Growth: Over 400% in the last 5 years. Breaking sales records every month Pedigree: 2025 - Large Luxury Homeworking Business of the Year, TTG Luxury Awards 2025 - Best Lifestyle Franchise (World) & Best European Franchise, Global Franchise Awards 2022 - Sustainability Champion of the Year (Large Agency), Travel Weekly Agent Achievement Awards (for their "Climate Hero" initiative) Eco Franchise of the Year, Disruptive Franchise Awards (2023) FastGrowth Index listing (2024) Ranked in Franchise Direct's Top 100, alongside major brands such as Vodafone, and beating large household names Your Skills: Experience in Travel Operations. Attention to detail. Strong Communication skills. Client Focused. Ability to Prioritise and Multitask. Who we are: We're the UK's travel franchise, helping hundreds of people turn their passion for travel into thriving businesses. Our success is built on independence, innovation, and an unwavering focus on people - our team, our franchisees, and our customers. Our Highlights: • Homeworking Agency of the Year - 5 years running • Top-rated travel franchise in the UK • Top 10 franchise in the UK (beating household names) • Top 5% franchise nationwide • £2bn+ buying power • Continually featured in national and trade press The Role at a Glance: The VIP Executive plays a pivotal role in supporting our high-performing travel consultants by overseeing all operational elements of VIP client bookings. This includes managing reservations, amendments, payments, and schedule adjustments with precision, efficiency, and absolute discretion. The position demands exceptional attention to detail, outstanding communication skills, and the ability to juggle multiple priorities within a fast-paced, client-centric environment. In a typical week, you'll: • Deliver accurate and timely processing of VIP bookings, amendments, payments, ticketing, and documentation. • Maintain complete data integrity across all booking and payment systems (e.g., Vision, iSell). • Verify booking details and supplier confirmations, ensuring all documentation is issued within agreed SLAs. • Manage itinerary adjustments, including changes, cancellations, schedule modifications, and reissues. • Process and reconcile client payments with precision and confidentiality. • Track and manage client service requests, ensuring timely follow-ups and issue resolution. • Liaise with suppliers and travel consultants to guarantee a seamless travel experience from booking through to return. • Ensure all client communications and confirmations uphold the highest standards of professionalism and service excellence. • Support consultants by resolving operational challenges swiftly and discreetly. • Contribute to maintaining premium service levels, driving client satisfaction, retention, and continuous process improvement. About You: • Over 2 years of experience in travel operations, VIP client services, and concierge environments. • Advanced proficiency in Microsoft Office Suite and leading travel booking systems. • Meticulous attention to detail with a focus on delivering seamless client experiences. • Discreet and polished communicator, maintaining the highest standards of professionalism. • Proactive problem-solver with a strategic, solution-oriented approach. • Thrives in fast-paced, collaborative settings, adapting quickly to dynamic environments. • Dedicated to client satisfaction and committed to continuous learning and improvement. What You'll Get We believe that great work deserves great reward. Here's what we offer: • Competitive salary and benefits • Excellent pension scheme • Private medical, dental, and life insurance • Gym access • Monthly rewards and recognition • Generous holiday allowance • Commission on any referred customers • Travel discounts and exclusive perks • Learning & Development Programme And most importantly - you'll be part of a company that lives its values: Do the Right Thing Loyalty & Appreciation Mutual Respect Trust & Honesty Success Driven Enjoy the Journey Ready to take your travel operations expertise to the next level? Step into a role where your dedication and skill are recognised, rewarded, and celebrated. Join us and be part of an ambitious, values-driven team that's shaping the future of luxury travel - one unforgettable journey at a time. Apply now and join us - where ambition meets adventure. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
About the opportunity: Are you an experienced Commercial Insurance Sales Professional with a proven track record of building and maintaining client relationships? Do you thrive in a hybrid role where you manage your own day-to-day schedule, generating new business and nurturing existing accounts? If so, this is the opportunity for you. This is a field-based role, the ideal candidate will be living near one of the following locations or surrounding areas: London, Reading, Cambridge, Bristol, Southampton, Gloucester, Exeter, Braintree, Coventry, Northampton and Brighton. About the Role: As part of our client's growth strategy for 2025 and beyond, they are expanding their Team and looking for talented Sales Account Executives. You will be responsible for lead generation, new business development, and the ongoing management and renewal of existing clients when you have generated them. You will work across multiple trade sectors, including construction, leisure and hospitality, professional services, care, and retail, with clients ranging from 10,000 to 1,000,000 GWP. This is a fantastic opportunity to build your own portfolio of clients across the UK while benefiting from the support of an established and reputable insurance brokerage. Key Responsibilities: Deliver agreed brokerage and fee income targets, driving business growth and profitability. Manage and renew existing client accounts where required to assist. Develop and manage a prospect database, actively generating new business opportunities. Collaborate with internal teams ensuring seamless client service. Attend conferences, trade events, and shows to expand your network and build client relationships. Work with internal and external marketing teams to assist lead generation within your territory. Ensure compliance with all aspects of the sales and service process. What We're Looking For: Proven experience in commercial insurance sales, with at least 3 years of face-to-face sales experience within the industry. Strong technical knowledge of commercial insurance products and the ability to apply this knowledge in client interactions. Experience using insurance software such as Open GI and Acturis (training provided for Acturis). DIP CII qualification (or actively working towards) - support and reimbursement for ACII or Diploma completion. Excellent communication, negotiation, and relationship-building skills. Self-motivated with the ability to manage your own day-to-day schedule and meet targets. Willingness to travel for initial weekly sales meetings. Flexibility around office hours - Monday to Friday 9am-5:30pm. Why Join Us? Competitive salary up to 65,000 with a generous performance-related bonus to be discussed. Car allowance or company car Hybrid working model - manage your own region with flexible home and field-based work. Opportunity to build and manage your own client portfolio, supported by an established team. Comprehensive benefits package, including pension contributions, flexible working options, and training support for continued professional development. If you are a people person with a commercial insurance background looking for a dynamic and rewarding sales role, apply now to join a growing team where your efforts will be recognised and rewarded.
Dec 10, 2025
Full time
About the opportunity: Are you an experienced Commercial Insurance Sales Professional with a proven track record of building and maintaining client relationships? Do you thrive in a hybrid role where you manage your own day-to-day schedule, generating new business and nurturing existing accounts? If so, this is the opportunity for you. This is a field-based role, the ideal candidate will be living near one of the following locations or surrounding areas: London, Reading, Cambridge, Bristol, Southampton, Gloucester, Exeter, Braintree, Coventry, Northampton and Brighton. About the Role: As part of our client's growth strategy for 2025 and beyond, they are expanding their Team and looking for talented Sales Account Executives. You will be responsible for lead generation, new business development, and the ongoing management and renewal of existing clients when you have generated them. You will work across multiple trade sectors, including construction, leisure and hospitality, professional services, care, and retail, with clients ranging from 10,000 to 1,000,000 GWP. This is a fantastic opportunity to build your own portfolio of clients across the UK while benefiting from the support of an established and reputable insurance brokerage. Key Responsibilities: Deliver agreed brokerage and fee income targets, driving business growth and profitability. Manage and renew existing client accounts where required to assist. Develop and manage a prospect database, actively generating new business opportunities. Collaborate with internal teams ensuring seamless client service. Attend conferences, trade events, and shows to expand your network and build client relationships. Work with internal and external marketing teams to assist lead generation within your territory. Ensure compliance with all aspects of the sales and service process. What We're Looking For: Proven experience in commercial insurance sales, with at least 3 years of face-to-face sales experience within the industry. Strong technical knowledge of commercial insurance products and the ability to apply this knowledge in client interactions. Experience using insurance software such as Open GI and Acturis (training provided for Acturis). DIP CII qualification (or actively working towards) - support and reimbursement for ACII or Diploma completion. Excellent communication, negotiation, and relationship-building skills. Self-motivated with the ability to manage your own day-to-day schedule and meet targets. Willingness to travel for initial weekly sales meetings. Flexibility around office hours - Monday to Friday 9am-5:30pm. Why Join Us? Competitive salary up to 65,000 with a generous performance-related bonus to be discussed. Car allowance or company car Hybrid working model - manage your own region with flexible home and field-based work. Opportunity to build and manage your own client portfolio, supported by an established team. Comprehensive benefits package, including pension contributions, flexible working options, and training support for continued professional development. If you are a people person with a commercial insurance background looking for a dynamic and rewarding sales role, apply now to join a growing team where your efforts will be recognised and rewarded.
Sales Executive Are you a high performing sales executive looking for a change and to progress further your career? If so Pembrook Resourcing are currently looking for a Car Sales Executive to join their client's sales department. The Role - As a Sales Executive you will be accountable for identifying and developing prospects, working with individual customers to understand their needs, to guide them towards the most appropriate product and agree the sale. Your day will include: Demonstrating the most suitable options to the customer, understanding, and adapting to their buying strategy and encouraging them to experience the product through test drives. Agreeing the price and payment method and any finance arrangements with the customer direct, working within company guidelines. Positively participating in training and development opportunities to assist the Group in achieving its aims and objectives. Liaising with Sales Administration to ensure product availability fits with customer's expectations, places the order, updates customer records and schedules any complementary Services/additional work to be completed on the vehicle before the delivery date. Ensuring that each delivery is followed up with a personal call to check the customer is happy. Maintains contact with customers to build relationships and future business. Planning and organising own daily selling activity - for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business. Works with colleagues and other teams across the dealership to provide a seamless service to customers. Have you got what it takes? Able to plan, organise self and meet agreed work deadlines. Able to assimilate information quickly and provide considered responses. Strong work ethic and adaptable to change. Attention to detail and maintains good, accurate quality of work. Ability to work to tight deadlines to achieve the business needs. Able to react positively to organisational and market changes. PC, Microsoft, and web literate. Key Skills - Negotiation skills Passion for cars Face to face sales Approachable Hunger to succeed Financially driven IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Dec 10, 2025
Full time
Sales Executive Are you a high performing sales executive looking for a change and to progress further your career? If so Pembrook Resourcing are currently looking for a Car Sales Executive to join their client's sales department. The Role - As a Sales Executive you will be accountable for identifying and developing prospects, working with individual customers to understand their needs, to guide them towards the most appropriate product and agree the sale. Your day will include: Demonstrating the most suitable options to the customer, understanding, and adapting to their buying strategy and encouraging them to experience the product through test drives. Agreeing the price and payment method and any finance arrangements with the customer direct, working within company guidelines. Positively participating in training and development opportunities to assist the Group in achieving its aims and objectives. Liaising with Sales Administration to ensure product availability fits with customer's expectations, places the order, updates customer records and schedules any complementary Services/additional work to be completed on the vehicle before the delivery date. Ensuring that each delivery is followed up with a personal call to check the customer is happy. Maintains contact with customers to build relationships and future business. Planning and organising own daily selling activity - for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business. Works with colleagues and other teams across the dealership to provide a seamless service to customers. Have you got what it takes? Able to plan, organise self and meet agreed work deadlines. Able to assimilate information quickly and provide considered responses. Strong work ethic and adaptable to change. Attention to detail and maintains good, accurate quality of work. Ability to work to tight deadlines to achieve the business needs. Able to react positively to organisational and market changes. PC, Microsoft, and web literate. Key Skills - Negotiation skills Passion for cars Face to face sales Approachable Hunger to succeed Financially driven IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Sewell Wallis is currently partnering with a manufacturing business based in Sheffield in their search for their next Divisional Finance Director. This South Yorkshire role presents a great opportunity for a Financial Controller/Head of Finance seeking to take their first step into a Director-level role. Forming part of a specialist group of companies with a combined turnover of c. 90m, the successful candidate will be supported by a dynamic CFO (based at group) and a recently appointed Managing Director who has a solid track record of developing individuals into executive-level positions. This company has exciting plans for growth and change over the coming years. As the Divisional Finance Director, you'll form part of the SLT, alongside a newly recruited Director of Sales and will play a clear role in spearheading the growth of the business. Supported by a small team, the role has some clear hands-on responsibilities as well as being in the thick of strategy. The successful person will certainly be someone who is prepared to roll their sleeves up! What will you be doing? Provide leadership to the company's finance and accounting strategy, to optimise the company's financial performance and strategic position Contribute to the development of company strategy, challenging assumptions and decision-making as appropriate, and providing financial analysis and guidance on activities, plans, targets and business drivers, whilst assisting with the execution of plans & strategies Produce reports for the Board, Management Team and wider business, to provide financial supporting information to enable operational decisions to be made. Liaise with key stakeholders, predominantly the MD & management team, to plan business growth, formulating strategies and plans Oversee, review and adhere to the budgets for each business department Ensure the accurate and timely preparation of management accounts Ensure that the regulatory requirements of all statutory bodies are met Monitor cash flow, accounts and other financial transactions What skills do we need? Qualified Accountant (CIMA / ACCA / ACA) with significant experience working within manufacturing in a senior leadership role. Experience attending board meetings and working as part of a senior leadership team Experience managing a multi-million-pound budget Demonstrable experience of playing a key part in the growth of a business What's on offer? Salary of c 75,000 + 6,000 car allowance 5% profit share 10% pension contribution Private medical insurance Apply below, or for more information, contact Kayley To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Dec 10, 2025
Full time
Sewell Wallis is currently partnering with a manufacturing business based in Sheffield in their search for their next Divisional Finance Director. This South Yorkshire role presents a great opportunity for a Financial Controller/Head of Finance seeking to take their first step into a Director-level role. Forming part of a specialist group of companies with a combined turnover of c. 90m, the successful candidate will be supported by a dynamic CFO (based at group) and a recently appointed Managing Director who has a solid track record of developing individuals into executive-level positions. This company has exciting plans for growth and change over the coming years. As the Divisional Finance Director, you'll form part of the SLT, alongside a newly recruited Director of Sales and will play a clear role in spearheading the growth of the business. Supported by a small team, the role has some clear hands-on responsibilities as well as being in the thick of strategy. The successful person will certainly be someone who is prepared to roll their sleeves up! What will you be doing? Provide leadership to the company's finance and accounting strategy, to optimise the company's financial performance and strategic position Contribute to the development of company strategy, challenging assumptions and decision-making as appropriate, and providing financial analysis and guidance on activities, plans, targets and business drivers, whilst assisting with the execution of plans & strategies Produce reports for the Board, Management Team and wider business, to provide financial supporting information to enable operational decisions to be made. Liaise with key stakeholders, predominantly the MD & management team, to plan business growth, formulating strategies and plans Oversee, review and adhere to the budgets for each business department Ensure the accurate and timely preparation of management accounts Ensure that the regulatory requirements of all statutory bodies are met Monitor cash flow, accounts and other financial transactions What skills do we need? Qualified Accountant (CIMA / ACCA / ACA) with significant experience working within manufacturing in a senior leadership role. Experience attending board meetings and working as part of a senior leadership team Experience managing a multi-million-pound budget Demonstrable experience of playing a key part in the growth of a business What's on offer? Salary of c 75,000 + 6,000 car allowance 5% profit share 10% pension contribution Private medical insurance Apply below, or for more information, contact Kayley To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Chief Operating Officer Location: Hybrid (Manchester office with national travel) Contract: Permanent, full-time (37.5 hours per week) Salary: £65,000 £70,000 Closing date: Monday 12th January 2026 (10am) About Them Our client the UK s leading not for profit network dedicated to social cohesion. They work across sectors to build a more connected, less divided society by strengthening trust, belonging and resilience in communities. Their growing membership spans local authorities, charities, civil society and business, and they support partners through place-based cohesion and intercultural programmes, research and policy influence, training, consultancy, leadership development, and a thriving programme of networks, events and knowledge sharing. They are collaborative, evidence led and committed to building common ground, creating environments where diverse communities are able to thrive together. About the Role This is a pivotal moment for them as they enter the next stage of their strategic growth. They are seeking a dynamic Chief Operating Officer (COO) to play a central leadership role in shaping their future and strengthening their national impact. Working closely with the CEO and Senior Leadership Team, you will ensure the organisation has the systems, culture and resources needed to deliver on their mission. This is a transformational cross-organisational role, leading their core internal functions: finance, HR, IT, project management, communications, engagement and events, while driving continuous improvement, financial sustainability and organisational resilience. You will bring strategic vision, operational excellence and a collaborative leadership style that empowers colleagues, champions inclusion and wellbeing, and ensures their operations remain aligned with their purpose of building a more united and less divided society. About You They are looking for a strategic, enabling and emotionally intelligent leader with proven experience overseeing multi-function operations at a senior level, strong financial management and strategic planning expertise, and experience within the charity or public sector. You will bring excellent organisational and problem-solving skills, a track record of income generation and bid development, and the ability to build productive relationships with a wide range of stakeholders. Knowledge of cohesion, integration or community development is desirable but not essential. Personally, you will be collaborative, inclusive and solutions focused, with strong emotional intelligence, resilience and a commitment to continuous learning. Benefits 30 days annual leave per year Hybrid working (typically 3 days in the office) Enhanced sick pay Enhanced maternity and paternity pay How to Apply To apply, please submit your CV and complete the application form, where you will be asked to answer three questions: Why are you interested in this role and how do your values align with their mission? What achievements make you a strong candidate for the COO role? How does your leadership style empower others and create a positive culture? Deadline: Monday 12 January 2026 (10am) First Interviews: w/c 26 January 2026 (remote) Final Interviews : w/c 9 February 2026 (in-person) Their Commitment to Inclusion They are committed to equity, diversity and inclusion. They welcome applications from people of all backgrounds and particularly encourage individuals from communities under-represented in the charity sector to apply. Impostor syndrome can disproportionately impact candidates from marginalised groups if you are unsure whether to apply, they encourage you to do so. REF-
Dec 10, 2025
Full time
Chief Operating Officer Location: Hybrid (Manchester office with national travel) Contract: Permanent, full-time (37.5 hours per week) Salary: £65,000 £70,000 Closing date: Monday 12th January 2026 (10am) About Them Our client the UK s leading not for profit network dedicated to social cohesion. They work across sectors to build a more connected, less divided society by strengthening trust, belonging and resilience in communities. Their growing membership spans local authorities, charities, civil society and business, and they support partners through place-based cohesion and intercultural programmes, research and policy influence, training, consultancy, leadership development, and a thriving programme of networks, events and knowledge sharing. They are collaborative, evidence led and committed to building common ground, creating environments where diverse communities are able to thrive together. About the Role This is a pivotal moment for them as they enter the next stage of their strategic growth. They are seeking a dynamic Chief Operating Officer (COO) to play a central leadership role in shaping their future and strengthening their national impact. Working closely with the CEO and Senior Leadership Team, you will ensure the organisation has the systems, culture and resources needed to deliver on their mission. This is a transformational cross-organisational role, leading their core internal functions: finance, HR, IT, project management, communications, engagement and events, while driving continuous improvement, financial sustainability and organisational resilience. You will bring strategic vision, operational excellence and a collaborative leadership style that empowers colleagues, champions inclusion and wellbeing, and ensures their operations remain aligned with their purpose of building a more united and less divided society. About You They are looking for a strategic, enabling and emotionally intelligent leader with proven experience overseeing multi-function operations at a senior level, strong financial management and strategic planning expertise, and experience within the charity or public sector. You will bring excellent organisational and problem-solving skills, a track record of income generation and bid development, and the ability to build productive relationships with a wide range of stakeholders. Knowledge of cohesion, integration or community development is desirable but not essential. Personally, you will be collaborative, inclusive and solutions focused, with strong emotional intelligence, resilience and a commitment to continuous learning. Benefits 30 days annual leave per year Hybrid working (typically 3 days in the office) Enhanced sick pay Enhanced maternity and paternity pay How to Apply To apply, please submit your CV and complete the application form, where you will be asked to answer three questions: Why are you interested in this role and how do your values align with their mission? What achievements make you a strong candidate for the COO role? How does your leadership style empower others and create a positive culture? Deadline: Monday 12 January 2026 (10am) First Interviews: w/c 26 January 2026 (remote) Final Interviews : w/c 9 February 2026 (in-person) Their Commitment to Inclusion They are committed to equity, diversity and inclusion. They welcome applications from people of all backgrounds and particularly encourage individuals from communities under-represented in the charity sector to apply. Impostor syndrome can disproportionately impact candidates from marginalised groups if you are unsure whether to apply, they encourage you to do so. REF-
Role: Business Analyst Employer: Boster Group Limited Location: London Position: Full Time Salary: Commensurate with experience + benefits + discretionary bonus About the Company Founded in 2001, Boster Group is the pre-eminent independent consultancy specialising in the development of innovative partnerships between global corporations, cultural institutions, and social impact foundations. Through award-winning bespoke partnerships, Boster Group has overseen the transfer of more than $100 million to cultural and social impact partners and delivered measurable results to its clients around the world. We are a trusted advisor to a range of high-profile clients and Fortune 500 companies, including Tishman Speyer, BNP Paribas US, Goldman Sachs, Bank of America, Moët Hennessy, J.P. Morgan, General Electric, Barclays, EY, Gap Inc., AMEX, Montblanc, Disney and Bacardi. Based in London, we operate and deliver projects globally, leveraging our strategic excellence and unrivalled network. Boster Group shapes partnerships on the basis of shared values, untapped assets and complementary capabilities. Distinctly, Boster Group measures return on investment for its clients and is focused on the impact of the creative campaigns it develops. We are a boutique firm; everyone at Boster Group is passionate and knowledgeable about the arts, culture and social impact. We are friendly and hard-working, with an open and collaborative culture that enables even our most recent hires to meet with, pitch to and interview some of the most senior executives in financial and professional services, luxury, retail and government. To support this, we foster a supportive and nurturing work environment with annual training budgets that allow our employees to continue their personal and professional development. We regularly enjoy cultural performances and events, team activities and opportunities to travel according to client needs - in recent years we have worked in cities including San Francisco, Los Angeles, Hong Kong, Beijing, Shanghai, Venice, Zurich, Paris and New York. The opportunity We are seeking a Business Analyst to join our dynamic team. This role combines strategic analysis with partnership development, offering the opportunity to deepen strategic expertise while working across both the corporate sector and the arts. The Business Analyst will lead analytical workstreams that shape client strategy, develop insights grounded in data and research, and translate these into actionable recommendations that underpin high-impact partnerships and campaigns. You will work closely with senior team members and Boster Group's Founder and CEO to manage and deliver high-quality client projects. Key Responsibilities: Client Management: Manage day-to-day client relationships and output, ensuring excellent service delivery and acting as a strategic advisor throughout the partnership lifecycle. Provide timely updates and regular communication to the client, across partners, and to the wider Boster Group team. Identify client challenges and use structured analysis to shape solution pathways, developing bespoke, insight-led recommendations that align with client goals and priorities. Project Delivery: Oversee the planning and delivery of activations and partnership-driven campaigns to the highest standard within budget and on time. Lead strategic workstreams that inform project direction, developing frameworks, models, and roadmaps to guide client decision-making. Work closely with clients' internal teams and external partners to ensure outcomes are grounded in strong strategic rationale and deliver measurable impact. Strategic Analysis and Insight: Conduct quantitative and qualitative research to evaluate partnership opportunities, sector trends, and competitive landscapes. Generate data-driven insights and synthesise findings into clear, strategic recommendations. Apply structured problem-solving frameworks to assess risks, identify opportunities, and ensure alignment between client objectives and partnership strategy. Strategic Growth: Contribute to the development and refinement of client strategies based on deep knowledge of their business and partnership ecosystems (this could include arts and culture, sport, education, and other sectors). Use analytical insights to help align commercial objectives with impactful initiatives and support clients in defining strategic priorities. Business Development: Support the business development process by developing insight-led, strategically grounded proposals and pitch materials. Use hypothesis-driven approaches to identify and assess new partnership opportunities. In close partnership with the CEO, assist in managing and expanding the company's extended network of key relationships. Collaboration: Work alongside the wider Boster Group team to support project ideation, content creation, and reporting. Assist in managing external third-party relationships and represent the company as required at industry events. Learning & Development: Actively engage in personal development, staying informed about relevant fields while contributing to Boster Group's ongoing learning culture. Travel and Engagement: This role occasionally requires delivering work outside of core office hours, as well as travel in the UK and abroad. Background and Experience: Managing clients, partners, or stakeholders in a results-driven context, with the skills to cultivate positive relationships across sectors. Experience in marketing, strategic partnerships and/or sponsorships is desirable. Specific experience in a consulting or agency environment, with a focus on delivering measurable outcomes on behalf of a client, is a plus. Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear strategic recommendations. Exposure to financial services, tech and/or consumer brands, and a demonstrable interest in learning about those sectors. Interest or experience in arts and culture in either a paid or unpaid context; a passion for and knowledge of the arts is essential. Project management experience is desirable, with an interest in developing those skills further. Event and/or content marketing experience - such as copywriting, delivering branded activations, or supporting campaigns - is desirable, with an interest in developing those skills further. Education to degree level is essential; a post-graduate degree or further qualifications are an advantage. Personal Skills and Characteristics: An entrepreneurial self-starter with a strong desire to learn and grow within a strategic and creative consultancy environment. Strong interpersonal skills with the ability to engage confidently with clients, partners, and team members at all levels. A strategic thinker who combines rigorous analysis with creativity, and who is comfortable breaking complex challenges into clear, actionable components. A robust marketing skillset, with excellent research, written/verbal communication, and storytelling abilities. Highly organised, with the ability to manage multiple projects and deadlines effectively. Ability to balance commercial realities with purpose-driven outcomes for non-profit or social impact partners. A positive, can-do attitude and a passion for finding innovative solutions to complex challenges. Presentable and always professional. Driven, dynamic and creative. An enthusiastic lifelong learner who actively cultivates new experiences, enjoys personal development and stays at the forefront of conversations in the business, arts and social impact worlds. Comfortable working as part of a boutique firm in a fast-paced environment. Warm, fun and charismatic personality with a strong team spirit.
Dec 10, 2025
Full time
Role: Business Analyst Employer: Boster Group Limited Location: London Position: Full Time Salary: Commensurate with experience + benefits + discretionary bonus About the Company Founded in 2001, Boster Group is the pre-eminent independent consultancy specialising in the development of innovative partnerships between global corporations, cultural institutions, and social impact foundations. Through award-winning bespoke partnerships, Boster Group has overseen the transfer of more than $100 million to cultural and social impact partners and delivered measurable results to its clients around the world. We are a trusted advisor to a range of high-profile clients and Fortune 500 companies, including Tishman Speyer, BNP Paribas US, Goldman Sachs, Bank of America, Moët Hennessy, J.P. Morgan, General Electric, Barclays, EY, Gap Inc., AMEX, Montblanc, Disney and Bacardi. Based in London, we operate and deliver projects globally, leveraging our strategic excellence and unrivalled network. Boster Group shapes partnerships on the basis of shared values, untapped assets and complementary capabilities. Distinctly, Boster Group measures return on investment for its clients and is focused on the impact of the creative campaigns it develops. We are a boutique firm; everyone at Boster Group is passionate and knowledgeable about the arts, culture and social impact. We are friendly and hard-working, with an open and collaborative culture that enables even our most recent hires to meet with, pitch to and interview some of the most senior executives in financial and professional services, luxury, retail and government. To support this, we foster a supportive and nurturing work environment with annual training budgets that allow our employees to continue their personal and professional development. We regularly enjoy cultural performances and events, team activities and opportunities to travel according to client needs - in recent years we have worked in cities including San Francisco, Los Angeles, Hong Kong, Beijing, Shanghai, Venice, Zurich, Paris and New York. The opportunity We are seeking a Business Analyst to join our dynamic team. This role combines strategic analysis with partnership development, offering the opportunity to deepen strategic expertise while working across both the corporate sector and the arts. The Business Analyst will lead analytical workstreams that shape client strategy, develop insights grounded in data and research, and translate these into actionable recommendations that underpin high-impact partnerships and campaigns. You will work closely with senior team members and Boster Group's Founder and CEO to manage and deliver high-quality client projects. Key Responsibilities: Client Management: Manage day-to-day client relationships and output, ensuring excellent service delivery and acting as a strategic advisor throughout the partnership lifecycle. Provide timely updates and regular communication to the client, across partners, and to the wider Boster Group team. Identify client challenges and use structured analysis to shape solution pathways, developing bespoke, insight-led recommendations that align with client goals and priorities. Project Delivery: Oversee the planning and delivery of activations and partnership-driven campaigns to the highest standard within budget and on time. Lead strategic workstreams that inform project direction, developing frameworks, models, and roadmaps to guide client decision-making. Work closely with clients' internal teams and external partners to ensure outcomes are grounded in strong strategic rationale and deliver measurable impact. Strategic Analysis and Insight: Conduct quantitative and qualitative research to evaluate partnership opportunities, sector trends, and competitive landscapes. Generate data-driven insights and synthesise findings into clear, strategic recommendations. Apply structured problem-solving frameworks to assess risks, identify opportunities, and ensure alignment between client objectives and partnership strategy. Strategic Growth: Contribute to the development and refinement of client strategies based on deep knowledge of their business and partnership ecosystems (this could include arts and culture, sport, education, and other sectors). Use analytical insights to help align commercial objectives with impactful initiatives and support clients in defining strategic priorities. Business Development: Support the business development process by developing insight-led, strategically grounded proposals and pitch materials. Use hypothesis-driven approaches to identify and assess new partnership opportunities. In close partnership with the CEO, assist in managing and expanding the company's extended network of key relationships. Collaboration: Work alongside the wider Boster Group team to support project ideation, content creation, and reporting. Assist in managing external third-party relationships and represent the company as required at industry events. Learning & Development: Actively engage in personal development, staying informed about relevant fields while contributing to Boster Group's ongoing learning culture. Travel and Engagement: This role occasionally requires delivering work outside of core office hours, as well as travel in the UK and abroad. Background and Experience: Managing clients, partners, or stakeholders in a results-driven context, with the skills to cultivate positive relationships across sectors. Experience in marketing, strategic partnerships and/or sponsorships is desirable. Specific experience in a consulting or agency environment, with a focus on delivering measurable outcomes on behalf of a client, is a plus. Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear strategic recommendations. Exposure to financial services, tech and/or consumer brands, and a demonstrable interest in learning about those sectors. Interest or experience in arts and culture in either a paid or unpaid context; a passion for and knowledge of the arts is essential. Project management experience is desirable, with an interest in developing those skills further. Event and/or content marketing experience - such as copywriting, delivering branded activations, or supporting campaigns - is desirable, with an interest in developing those skills further. Education to degree level is essential; a post-graduate degree or further qualifications are an advantage. Personal Skills and Characteristics: An entrepreneurial self-starter with a strong desire to learn and grow within a strategic and creative consultancy environment. Strong interpersonal skills with the ability to engage confidently with clients, partners, and team members at all levels. A strategic thinker who combines rigorous analysis with creativity, and who is comfortable breaking complex challenges into clear, actionable components. A robust marketing skillset, with excellent research, written/verbal communication, and storytelling abilities. Highly organised, with the ability to manage multiple projects and deadlines effectively. Ability to balance commercial realities with purpose-driven outcomes for non-profit or social impact partners. A positive, can-do attitude and a passion for finding innovative solutions to complex challenges. Presentable and always professional. Driven, dynamic and creative. An enthusiastic lifelong learner who actively cultivates new experiences, enjoys personal development and stays at the forefront of conversations in the business, arts and social impact worlds. Comfortable working as part of a boutique firm in a fast-paced environment. Warm, fun and charismatic personality with a strong team spirit.
About the Church Commissioners Established in 1948, The Church Commissioners works to support the Church of England's ministry. The main aspects to the work of the Church Commissioners are as follows: Managing the endowment fund The Investments team of c. 85 colleagues manages the Church's permanent endowment fund. This £11.1 billion fund (as at 31st December 2024) is one of the largest in the country and has its origins in Queen Anne's Bounty, which was established in 1704. The fund represents a diverse investments portfolio, which is managed with a strong focus on responsible and ethical investments that enable the funding support for the Church of England to grow in line with agreed investment return targets. Church-Facing Commissioner Teams There are three Church-facing Commissioner Teams: The Church Buildings team of c. 35 colleagues supports dioceses and parishes with the care, conservation and development of historic church buildings, advises on permissions for changes to church buildings and provides guidance on architectural and heritage matters. It helps churches adapt for worship and community use and works with government to advise on policies that affect church buildings; The Mission & Pastoral Services team of c. 10 colleagues supports the creation, merger and closure of parishes and benefices. It oversees the adjustment of parish boundaries, supports dioceses on the legal framework for pastoral change, and handles the legal steps when a church building is no longer required for public worship, including finding suitable alternative uses or disposal; The Bishoprics & Cathedrals team of c. 40 colleagues advises on the provision of suitable housing and office accommodation for diocesan bishops and archbishops, funding bishops' working costs, and supporting cathedrals in their governance and sustainability. It also oversees Lambeth Palace Library, the historic library and record office of the Archbishops of Canterbury and the main archive for the documentary history of the Church of England. Central Support and Governance Overall, there are c. 10 colleagues in the Central support and governance team: The Commissioners' Secretariat team supports the Chief Executive, senior trustees and Board in all aspects of their governance; The Engagement Manager is responsible for working closely with a wide variety of Commissioners' teams to help ensure that the Church Commissioners has effective engagement with a wide variety of Stakeholders; The Strategic Programme management team varies in size depending on the strategic projects currently underway (see below for further details). Church of England Central Services (ChECS) The Church Commissioners is supported by a number of key enabling teams which are part of the Church of England Central Services. This NCI consists of Finance, Assurance, Technology, Data, Project Management, Communications and Legal teams. The ChECS team is c. 150 colleagues. The Church Commissioners is accountable to Parliament, General Synod and, as a registered charity, to the Charity Commission. The Archbishop of Canterbury is the Commissioners' Chair and the current Deputy Chair is the Bishop of Salisbury. Three of the Commissioners' trustees are known as Church Estates Commissioners (CECs), who will be key stakeholders for this role. The First CEC chairs the Assets (investment) Committee and the Second CEC is an MP who helps exercise accountability to Parliament. Both are appointed by HM The King on the advice of the Prime Minister. The Third CEC chairs committees that oversee the work of the Church-facing Commissioner Teams and is appointed by the Archbishop of Canterbury. About the role The Director of Strategy and Engagement has direct responsibility for Central Support and Governance, comprising the Commissioners' Secretariat (4 colleagues), the Engagement Manager and the Strategic Programme Management team (c. 5 colleagues). Additional Strategic Programme team members may be added as further strategic projects are commissioned. What you'll be doing Strategic focus: Support the Chief Executive and Board with the development, articulation and delivery of the Commissioners' strategic business plan to enable it to support the mission and ministry of the Church of England, engaging widely and authentically in so doing; Act as a close adviser and sounding board for the Chief Executive and leadership team, ensuring the provision of accurate and timely advice, briefings and presentations; Assist in developing and delivering plans and projects to give life to the business plan. Communications and stakeholder engagement: Advise on, and support, stakeholder engagement. Develop and implement engagement and communications strategies for key stakeholders and leaders, e.g., bishops, parliamentarians, dioceses and General Synod (the Church's legislative and deliberative body). This includes major projects and programmes of work and liaison with the Communications team; Champion the views of key stakeholders and beneficiaries within the Commissioners, helping to ensure that business plans and projects reflect the perspectives of the wider Church. Project support: Manage complex or sensitive strategic projects and issues, thinking through the consequences of those projects, decisions and communications, including considering reputation matters. Facilitate the implementation of change plans, working closely with the Commissioners' leadership team and other NCI executive team colleagues. Support the implementation of cross-NCI programmes from the Commissioners' perspective; Use the Project and Programme Methodology adopted by the Church Commissioners and participate in current project governance structures - working with the PMO to continue to improve this. Provide leadership and support to project teams, including: the Programme Spire team (which is managing a multi-year research programme to understand and respond to the charity's historic links to African chattel enslavement); any changes to the organisational structure for the Church Commissioners, ensuring they are provided with appropriate performance targets and support. This should be done working closely with the appropriate Finance and People teams. Leadership and wider context: Keep up to date with current events, trends and concerns which might affect the work of the Commissioners, NCIs and the wider Church; Support the wider Church as a senior leader, contributing to the development of the NCIs. Draw connections between operational activities in different teams, and with other NCI activities where appropriate. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role. Please refer to the Job Description for more information about the role and person specification. What we offer Your Salary: A salary of c.£95,000 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits: 30 days annual leave plus eight bank holidays three additional days (pro-rated if working part-time). We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Access to Occupational Health, and an Employee Assistance Programme Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest. Apply for eligibility for an Eyecare voucher. Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies. ABOUT NATIONAL CHURCH INSTITUTIONS The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. . click apply for full job details
Dec 10, 2025
Full time
About the Church Commissioners Established in 1948, The Church Commissioners works to support the Church of England's ministry. The main aspects to the work of the Church Commissioners are as follows: Managing the endowment fund The Investments team of c. 85 colleagues manages the Church's permanent endowment fund. This £11.1 billion fund (as at 31st December 2024) is one of the largest in the country and has its origins in Queen Anne's Bounty, which was established in 1704. The fund represents a diverse investments portfolio, which is managed with a strong focus on responsible and ethical investments that enable the funding support for the Church of England to grow in line with agreed investment return targets. Church-Facing Commissioner Teams There are three Church-facing Commissioner Teams: The Church Buildings team of c. 35 colleagues supports dioceses and parishes with the care, conservation and development of historic church buildings, advises on permissions for changes to church buildings and provides guidance on architectural and heritage matters. It helps churches adapt for worship and community use and works with government to advise on policies that affect church buildings; The Mission & Pastoral Services team of c. 10 colleagues supports the creation, merger and closure of parishes and benefices. It oversees the adjustment of parish boundaries, supports dioceses on the legal framework for pastoral change, and handles the legal steps when a church building is no longer required for public worship, including finding suitable alternative uses or disposal; The Bishoprics & Cathedrals team of c. 40 colleagues advises on the provision of suitable housing and office accommodation for diocesan bishops and archbishops, funding bishops' working costs, and supporting cathedrals in their governance and sustainability. It also oversees Lambeth Palace Library, the historic library and record office of the Archbishops of Canterbury and the main archive for the documentary history of the Church of England. Central Support and Governance Overall, there are c. 10 colleagues in the Central support and governance team: The Commissioners' Secretariat team supports the Chief Executive, senior trustees and Board in all aspects of their governance; The Engagement Manager is responsible for working closely with a wide variety of Commissioners' teams to help ensure that the Church Commissioners has effective engagement with a wide variety of Stakeholders; The Strategic Programme management team varies in size depending on the strategic projects currently underway (see below for further details). Church of England Central Services (ChECS) The Church Commissioners is supported by a number of key enabling teams which are part of the Church of England Central Services. This NCI consists of Finance, Assurance, Technology, Data, Project Management, Communications and Legal teams. The ChECS team is c. 150 colleagues. The Church Commissioners is accountable to Parliament, General Synod and, as a registered charity, to the Charity Commission. The Archbishop of Canterbury is the Commissioners' Chair and the current Deputy Chair is the Bishop of Salisbury. Three of the Commissioners' trustees are known as Church Estates Commissioners (CECs), who will be key stakeholders for this role. The First CEC chairs the Assets (investment) Committee and the Second CEC is an MP who helps exercise accountability to Parliament. Both are appointed by HM The King on the advice of the Prime Minister. The Third CEC chairs committees that oversee the work of the Church-facing Commissioner Teams and is appointed by the Archbishop of Canterbury. About the role The Director of Strategy and Engagement has direct responsibility for Central Support and Governance, comprising the Commissioners' Secretariat (4 colleagues), the Engagement Manager and the Strategic Programme Management team (c. 5 colleagues). Additional Strategic Programme team members may be added as further strategic projects are commissioned. What you'll be doing Strategic focus: Support the Chief Executive and Board with the development, articulation and delivery of the Commissioners' strategic business plan to enable it to support the mission and ministry of the Church of England, engaging widely and authentically in so doing; Act as a close adviser and sounding board for the Chief Executive and leadership team, ensuring the provision of accurate and timely advice, briefings and presentations; Assist in developing and delivering plans and projects to give life to the business plan. Communications and stakeholder engagement: Advise on, and support, stakeholder engagement. Develop and implement engagement and communications strategies for key stakeholders and leaders, e.g., bishops, parliamentarians, dioceses and General Synod (the Church's legislative and deliberative body). This includes major projects and programmes of work and liaison with the Communications team; Champion the views of key stakeholders and beneficiaries within the Commissioners, helping to ensure that business plans and projects reflect the perspectives of the wider Church. Project support: Manage complex or sensitive strategic projects and issues, thinking through the consequences of those projects, decisions and communications, including considering reputation matters. Facilitate the implementation of change plans, working closely with the Commissioners' leadership team and other NCI executive team colleagues. Support the implementation of cross-NCI programmes from the Commissioners' perspective; Use the Project and Programme Methodology adopted by the Church Commissioners and participate in current project governance structures - working with the PMO to continue to improve this. Provide leadership and support to project teams, including: the Programme Spire team (which is managing a multi-year research programme to understand and respond to the charity's historic links to African chattel enslavement); any changes to the organisational structure for the Church Commissioners, ensuring they are provided with appropriate performance targets and support. This should be done working closely with the appropriate Finance and People teams. Leadership and wider context: Keep up to date with current events, trends and concerns which might affect the work of the Commissioners, NCIs and the wider Church; Support the wider Church as a senior leader, contributing to the development of the NCIs. Draw connections between operational activities in different teams, and with other NCI activities where appropriate. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role. Please refer to the Job Description for more information about the role and person specification. What we offer Your Salary: A salary of c.£95,000 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits: 30 days annual leave plus eight bank holidays three additional days (pro-rated if working part-time). We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Access to Occupational Health, and an Employee Assistance Programme Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest. Apply for eligibility for an Eyecare voucher. Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies. ABOUT NATIONAL CHURCH INSTITUTIONS The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. . click apply for full job details
