Customer Service Executive job - Financial Services - £27,000 - £30,000 with hybrid working - Stoke Poges Your new company Join a leading global organisation in financial services that values responsibility, excellence, and innovation. The company fosters a friendly, supportive culture and invests heavily in employee development and training. The organisation specialises in Asset Finance and Leasing within a global business with fantastic benefits based in Stoke Poges who are looking to hire a Customer Service Executive from a similar background within Financial Services. This role offers hybrid working with 2-3 days a week working from home. Your new role Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.Respond to all customer queries and requests in an accurate and timely manner.Process transfer requests, financial amendments and refund requests on customer contracts within appropriate timescales.Ensure Customer Records are kept up to date and accurate.Proactively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.In conjunction with the Operations Team Leaders identify and follow-through process improvement initiatives that will improve the customer's experience and lead to business efficiencies.Maximise revenue opportunities for SFS through identification and capture of sales leads, the collection of transfer / admin fees where appropriate and effectively deal with potential debt issues, resolving problems where possible to prevent arrears / bad debt.Work to industry and regulatory guidelines and time frames.Effectively and efficiently deal with switchboard calls for SFS ensuring that we deliver exceptional service and direct customers to the right person or department What you'll need to succeed Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.Experience in a Customer Services team preferably from a Financial Services background and / or a business to business environment.Experience in using Microsoft Office packages.Excellent Communication skills - both verbal and written.Good Organisational and time management skills.Knowledge of regulatory bodies which may include FOS, FCA and FLA desirable.Experience in asset finance/leasing/Financial services What you'll get in return Competitive salary with quarterly performance-based bonus. Flexible working hours and hybrid model (2-3 days in Stoke Poges office). Generous pension plan with employer contributions up to 10%. 26 days annual leave plus bank holidays, with option to buy or sell 5 extra days. Private healthcare (free BUPA plan) and subsidised family cover. £27,000 - £30,000 salary plus up to 20% bonus What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 10, 2025
Full time
Customer Service Executive job - Financial Services - £27,000 - £30,000 with hybrid working - Stoke Poges Your new company Join a leading global organisation in financial services that values responsibility, excellence, and innovation. The company fosters a friendly, supportive culture and invests heavily in employee development and training. The organisation specialises in Asset Finance and Leasing within a global business with fantastic benefits based in Stoke Poges who are looking to hire a Customer Service Executive from a similar background within Financial Services. This role offers hybrid working with 2-3 days a week working from home. Your new role Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.Respond to all customer queries and requests in an accurate and timely manner.Process transfer requests, financial amendments and refund requests on customer contracts within appropriate timescales.Ensure Customer Records are kept up to date and accurate.Proactively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.In conjunction with the Operations Team Leaders identify and follow-through process improvement initiatives that will improve the customer's experience and lead to business efficiencies.Maximise revenue opportunities for SFS through identification and capture of sales leads, the collection of transfer / admin fees where appropriate and effectively deal with potential debt issues, resolving problems where possible to prevent arrears / bad debt.Work to industry and regulatory guidelines and time frames.Effectively and efficiently deal with switchboard calls for SFS ensuring that we deliver exceptional service and direct customers to the right person or department What you'll need to succeed Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.Experience in a Customer Services team preferably from a Financial Services background and / or a business to business environment.Experience in using Microsoft Office packages.Excellent Communication skills - both verbal and written.Good Organisational and time management skills.Knowledge of regulatory bodies which may include FOS, FCA and FLA desirable.Experience in asset finance/leasing/Financial services What you'll get in return Competitive salary with quarterly performance-based bonus. Flexible working hours and hybrid model (2-3 days in Stoke Poges office). Generous pension plan with employer contributions up to 10%. 26 days annual leave plus bank holidays, with option to buy or sell 5 extra days. Private healthcare (free BUPA plan) and subsidised family cover. £27,000 - £30,000 salary plus up to 20% bonus What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Porsche Centre Mayfair are seeking a customer focused Sales Executive to join their exclusive team. To apply for this role, you must have recent experience as a Car Sales Executive from within an automotive dealership. Role: As a Sales Executive, you ll be responsible for understanding our customer s individual needs, providing tailored solutions, to ensure they choose the correct new or pre-owned Porsche vehicle for their lifestyle. You ll provide our customers with professional advice and high-quality customer service to support them with their enquiries and ordering processes and build long-lasting relationships. From financing to contracts, you ll aim for total customer satisfaction throughout the process, achieving sales targets and contributing to the overall success of the Centre. Responsibilities: Provide information to customers and potential customers about our vehicles, features, and financing options Conduct product demonstrations and test drives Guide customers through the sales process from initial contact to handover Negotiate prices and terms of sale to ensure Centre targets are met Identify and pursue new sales leads through networking, referrals, and database mining Ensure the Centre database is kept up to date and accurate for existing and potential customers Maintain contact with customers post-sale to ensure satisfaction and encourage life long ownership Stay updated on the latest automotive trends, models, and technologies Participate in training sessions to improve sales techniques and product knowledge Minimum Qualifications and Skills: Be over 21 and held a full Drivers Licence for a minimum of two years (for insurance purposes) Proven automative sales experience Excellent communication, negotiation and customer service skills Ability to understand customers needs and match them with suitable solutions Goal orientated, self-motivated and driven to achieve targets Strong organisational, diary and time management skills Knowledge of vehicles, financing options and sales processes Proficiency in CRM Software and MS Office suite Desirable Qualifications: Sales experience within a luxury retailer brand Automotive manufacture certification Understanding of FCA conduct rules Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: OTE of £70,000 in the first year, with a basic salary of £29,400. Guaranteed Bonus payments for the first 6 months of your employment Fixed hours each week - no Sunday working. Monday to Friday 8am to 6pm with a designated day off in the week and every Saturday 9am to 5pm . VW Group tax efficient company vehicle Option of a second VW Group Vehicle at a preferential leasing rate 33 days holiday per year, with extra for long service Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre: Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2-minute walk. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other. Applying: Please note that eRecruitSmart is advertising the role of Sales Executive on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Oct 08, 2025
Full time
Porsche Centre Mayfair are seeking a customer focused Sales Executive to join their exclusive team. To apply for this role, you must have recent experience as a Car Sales Executive from within an automotive dealership. Role: As a Sales Executive, you ll be responsible for understanding our customer s individual needs, providing tailored solutions, to ensure they choose the correct new or pre-owned Porsche vehicle for their lifestyle. You ll provide our customers with professional advice and high-quality customer service to support them with their enquiries and ordering processes and build long-lasting relationships. From financing to contracts, you ll aim for total customer satisfaction throughout the process, achieving sales targets and contributing to the overall success of the Centre. Responsibilities: Provide information to customers and potential customers about our vehicles, features, and financing options Conduct product demonstrations and test drives Guide customers through the sales process from initial contact to handover Negotiate prices and terms of sale to ensure Centre targets are met Identify and pursue new sales leads through networking, referrals, and database mining Ensure the Centre database is kept up to date and accurate for existing and potential customers Maintain contact with customers post-sale to ensure satisfaction and encourage life long ownership Stay updated on the latest automotive trends, models, and technologies Participate in training sessions to improve sales techniques and product knowledge Minimum Qualifications and Skills: Be over 21 and held a full Drivers Licence for a minimum of two years (for insurance purposes) Proven automative sales experience Excellent communication, negotiation and customer service skills Ability to understand customers needs and match them with suitable solutions Goal orientated, self-motivated and driven to achieve targets Strong organisational, diary and time management skills Knowledge of vehicles, financing options and sales processes Proficiency in CRM Software and MS Office suite Desirable Qualifications: Sales experience within a luxury retailer brand Automotive manufacture certification Understanding of FCA conduct rules Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: OTE of £70,000 in the first year, with a basic salary of £29,400. Guaranteed Bonus payments for the first 6 months of your employment Fixed hours each week - no Sunday working. Monday to Friday 8am to 6pm with a designated day off in the week and every Saturday 9am to 5pm . VW Group tax efficient company vehicle Option of a second VW Group Vehicle at a preferential leasing rate 33 days holiday per year, with extra for long service Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre: Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2-minute walk. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other. Applying: Please note that eRecruitSmart is advertising the role of Sales Executive on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Porsche Retail Group (PRG) have an excellent opportunity for a Used Car Sales Manager to work for one of the world s most iconic brands and join Porsche Centre West London. To apply for this role, you must have senior car sales experience from within an automotive dealership, Role: In this newly created role, reporting to the General Sales Manager, the Used Car Sales Manager (UCM) will be responsible for maximising pre-owned vehicle sales and financial goals for Porsche Centre West London. You will Manage all daily operations associated with the Centre s pre-owned vehicle sales, including vehicle acquisition, inventory, pricing, reconditioning, and marketing Coach the Sales Team in all areas of pre-owned vehicles, and work closely with the Group Used Car Buying and Finance Teams to ensure the Centre meets its KPIs - volume, profit and most importantly, customer satisfaction Deputise in the absence of the General Sales Manager, leading the sales team as and when required. Responsibilities: Collaborate with the Group Used Car Buying Team to manage stock profile, pricing, and disposal of non-retail vehicles Oversee reconditioning processes to ensure budget compliance and timely market readiness Support the General Sales Manager in setting monthly, quarterly, and annual sales targets for used car performance Motivate the Sales Team to meet or exceed used car sales targets and deliver excellent customer service Coach Sales Executives on sales processes, focusing on Trade Ins and Used Car procedures Own the Porsche Online Car Sales system and other advertising platforms, ensuring quality imagery and video Line management of the Digital Media Specialist to optimise digital advertising of used car stock Ensure all used vehicle transactions comply with company policies and legal requirements Maintain accurate records of sales, trades, reconditioning, and appraisals across databases Ensure high customer satisfaction by handling enquiries and escalated complaints professionally, following FCA standards Minimum Qualifications: Experience with online retailing platforms (Autotrader, etc.) Strong knowledge of vehicle valuation, inventory sourcing, and market trends Proven experience within the automotive industry in used car performance Proficiency in dealership management systems (DMS), CRM software, and online inventory tools Excellent leadership, communication, and negotiation skills Knowledge/ understanding of the motor industry and applicable regulatory environment Valid driver's license Desirable Qualifications: Highly organised, able to identity gaps and opportunities in business performance Excellent communication skills and ability to influence a variety of internal and external stakeholders A track record of performing within a fast paced, customer facing, luxury automotive environment Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Basic Salary of £50,000. OTE of £90,000 with ability to overachieve. 33 days holiday per year 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm A tax efficient VW Group Vehicle Personal Fuel Allowance Option of a second VW Group Vehicle at a preferential leasing rate Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre: Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Used Car Sales Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Oct 06, 2025
Full time
Porsche Retail Group (PRG) have an excellent opportunity for a Used Car Sales Manager to work for one of the world s most iconic brands and join Porsche Centre West London. To apply for this role, you must have senior car sales experience from within an automotive dealership, Role: In this newly created role, reporting to the General Sales Manager, the Used Car Sales Manager (UCM) will be responsible for maximising pre-owned vehicle sales and financial goals for Porsche Centre West London. You will Manage all daily operations associated with the Centre s pre-owned vehicle sales, including vehicle acquisition, inventory, pricing, reconditioning, and marketing Coach the Sales Team in all areas of pre-owned vehicles, and work closely with the Group Used Car Buying and Finance Teams to ensure the Centre meets its KPIs - volume, profit and most importantly, customer satisfaction Deputise in the absence of the General Sales Manager, leading the sales team as and when required. Responsibilities: Collaborate with the Group Used Car Buying Team to manage stock profile, pricing, and disposal of non-retail vehicles Oversee reconditioning processes to ensure budget compliance and timely market readiness Support the General Sales Manager in setting monthly, quarterly, and annual sales targets for used car performance Motivate the Sales Team to meet or exceed used car sales targets and deliver excellent customer service Coach Sales Executives on sales processes, focusing on Trade Ins and Used Car procedures Own the Porsche Online Car Sales system and other advertising platforms, ensuring quality imagery and video Line management of the Digital Media Specialist to optimise digital advertising of used car stock Ensure all used vehicle transactions comply with company policies and legal requirements Maintain accurate records of sales, trades, reconditioning, and appraisals across databases Ensure high customer satisfaction by handling enquiries and escalated complaints professionally, following FCA standards Minimum Qualifications: Experience with online retailing platforms (Autotrader, etc.) Strong knowledge of vehicle valuation, inventory sourcing, and market trends Proven experience within the automotive industry in used car performance Proficiency in dealership management systems (DMS), CRM software, and online inventory tools Excellent leadership, communication, and negotiation skills Knowledge/ understanding of the motor industry and applicable regulatory environment Valid driver's license Desirable Qualifications: Highly organised, able to identity gaps and opportunities in business performance Excellent communication skills and ability to influence a variety of internal and external stakeholders A track record of performing within a fast paced, customer facing, luxury automotive environment Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Basic Salary of £50,000. OTE of £90,000 with ability to overachieve. 33 days holiday per year 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm A tax efficient VW Group Vehicle Personal Fuel Allowance Option of a second VW Group Vehicle at a preferential leasing rate Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre: Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Used Car Sales Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
